382 comments found.
Messaging on behalf of a dev.
The stretch function of the rows no longer seems to work after the update yesterday (18/10)
Everything seems to be stuck within the main container.
Edit: Seemed to be a browser cache issue!
Edit: Seemed to be a browser cache issue!
Hope you are doing fine.
If you have any questions, don’t be hesitate to contact us.
Regards
Hi there. I am using this theme already for a long time. now I just checked my website and saw that the «One Page Scroll» function is not working anymore. Is it possible to reach the support with always renew the support.
thanks
Hello
Since your support has expired, please send an email to linhdo@insights.is. We will help you check and fix the problem.
Thank you
thanks.
Configuration was not carried out correctly on import. I do not have access to Slider revolution and I am asked to update WP bakery (critical error on my site) when I have just installed the theme. Could you please help me, I cant’ open a ticket for assistance because this theme is not listed in your board.
Hello,
Please open a support request here https://thememove.ticksy.com/submit/, then we will guide you to check and fix the problem.
Thank you
Bonjour, je ne peux pas ouvrir de demande d’assistante car ce thème n’est pas référencé dans votre liste. Comment procéder à un remboursement ? merci
Hello,
We do have Brook on the support list in our Ticksy system. You can fill out the rest of the ticket here https://thememove.ticksy.com/submit/#100013780 to connect to our support team. Just in case, what product are you using? Are you using Brook or other themes?
For your refund request, please check on Envato Customer Refund Policy here: https://themeforest.net/page/customer_refund_policyWe won’t be able to process any request which does not belong to those needs. For more detail, you can please raise a refund request then wait for the process and management from the Envato team.
Thank you for your understanding and help.
Regards
Hello,
the latest version of “js.composer 6.10.0” is now available. Can you please send me the new zip file..?
Thank you
Hello,
We will update it with the theme, please wait for the next update or buy your own license if you want to update it separately. You can refer to this doc to know more about this issue https://thememove.ticksy.com/article/13950/.
Thank you
I’m using Brook theme to set up a site for one of my projects. The theme is wonderful but I have a problem with the revolution slider. The “Navigation Options” in the revolution slider is not working. I have tried changing the options multiple times. But no use . I also tried changing the module’s layout type from “Scene” to “Slider” or “Carousel”, as it was shown as a solution in the support page. But not working. Kindly tell me how can I enable this.
Hello
Please open a support request here https://thememove.ticksy.com/ then we will help you check the problem better.
Regards
I am not able raise a support request there
If you have any problems, you can send an email to linhdo@insights.is.
Thank you.
I can’t edit with the front editor of WP bakery. It stays blank. Ik tried pretty much everything I could find online. I purchased this theme a while ago, but I just start using it, so I was hoping you can help me with this.
Nevermind, solved it
Sorry for the late response, glad you solved it. If you have any problems, you can reach us via this comment section, or send an email to linhdo@insights.is. Thank you.
Yeah, it looks like the new Brook theme makes my revolution slide void, so now I’m forced to pay for support or pay for the revolution slider? Bought in 2020 pretty crazy bc I purchase many themes for clients throughout the year. Please advise what’s going on? Thanks
Hi, can we update to wordpress 6.0 without problems? Theme is already tested and compatible?
Hello,
Brook is compatible with WordPress 6.0, theme is tested and there will be no problem.
Regards.
How can I hide your advertising from your new MINIMOG theme? It’s SUPER ANNOYING, AND I HIT THE “X” AND IT KEEPS APPEARING EVERYWHERE. IT IS INVASIVE.
Hello
Please open a support request here https://thememove.ticksy.com/ then we will guide you remove it.
Regards
Hi,
How to remove this annoying ads from another theme from you:
https://i.imgur.com/7gOKBex.pngIts appearing in two websites that we have your theme (I have two licenses, support expired but I purchase it) I click in the close button and it keep showing this BIG banner!
Thanks
Hello,
I don’t have authorization to view the link that you sent us. Could you mind providing us other image to show the problem?
Thanks
Hi, our dev team will update the theme so you can turn off those ads asap
You should enable it here https://prnt.sc/16SpqjTH42js
Regards
I have everything updated, but there is a bug in the footer page. When going to edit the page, the builder does not work and only the code is seen.
How do I get that part to work again? stopped working a long time ago.
You can enable the visual here to edit: https://prnt.sc/mw5lra
Regards
Pease send us your site’s admin credential to this email: frank@thememove.com – we’ll check it
Hi there, may i know how to hide the advertisement on the dashboard? since it covers my full screen. https://prnt.sc/dDx6HgDYOS4l
Thank you.
Hi
There is no option to hide it yet.
You need to modify the insight core plugin to do it.
Regards
Hi, we’ve purchased Brook some time ago but it seems the license stopped working (we cannot update after support expires?).
Could you please help us out?
Thanks and all the best.
No problem, you can follow the update instruction here: https://document.thememove.com/brook/update/before-update.html
Hello, I have been using this theme for so long. But recently it started to not show portfolio featured images. I have checked the updates and updated the theme. But unfortunately, now I cannot reach my portfolios. The portfolio pages section disappeared. Could you help me with this situation? Otherwise, I need to change my theme.
Hello
Can you share your site Url?
Regards
URL.is: https://cerenvarol.com/ . I have closed the portfolios which not show the featured image. Older portfolios can be seen but I cannot add or edit the portfolio because there is no section in admin panel
You can go to Plugins section, deactivate Insight Core plugin and Reactivate it to make the Portfolio menu show up.
Then you can edit the portfolio normally.
Regards
Great, thank you. But the portfolio featured image still not showing.
Please write an email to thememovedotcom@gmail.com – I’ll check
Hello, can i have the navigation menu below the header banner image? would love to build a website like this https://www.ieng-group.com/ with brook
Hello
You can check all header styles that theme provided in Customize > Header section.
But there is no header style that menu display below the banner.
Regards
Hi, the featured image is very blur in the blog (grid modern). May i know how to fix it?
Hello
Please create a ticket in our support system here https://thememove.ticksy.com then our team will guide you change the image size.
Regards
Hello !
I use your theme on a client site and when I recently created the blog section, I noticed that Lazy Load functionality is not working. It keeps loading and loading…
I also noticed that it’s not working on the « Lazy Load » page on your demo site…
Could you please resolve this issue?
Best regards,
Hi,
I’ve checked on demo and it’s working normally. https://brook.thememove.com/blog/standard-list/
Which page you are talking about?
No it’s not working properly. This is your page on your demo: https://brook.thememove.com/blog/lazy-load/
When you scroll (it’s the same with a Load More button), it not loads all the posts and some are hidden. This is your CSS code : they stay to opacity 0.
.page-has-animation:not(.compose-mode) .tm-grid.has-animation .grid-item { opacity: 0; }
It’s just the opacity when using animation. You can use this code to show it always:
.page-has-animation:not(.compose-mode) .tm-grid.has-animation .grid-item { opacity: 1 !important; }
Your solution does’nt work. It seems to be a jQuery related issue.
Because when I installed Enable jQuery Migrate Helper with the old version of jQuery 1.12.4-wp, it works!
So, you have to make your theme compatible with the last version of jQuery…
Thank for your information.
Our team will check it.
Regards
Hello, I have updated the template and all the plugins and now the slider does not load, could you tell me what could be the problem? I’ve tried other sliders and none of them load. I have already expired the support period.
Please send an email to frank@thememove.com and provide your site’s admin credentials, I’ll check for you
Thanks!
Good evening, I have installed the theme. I am changing the color of a text with CSS, but the default color of the theme does not change. I attach an image so you can see what I mean http://prntscr.com/26f16sj
Specifically in the text of the prices when I place the updated CSS it does not change color … in which part of the tools is that default color to change it and it changes dynamically in all the price sections
I hope you can help me
Hello
Please create a ticket in our support system here https://thememove.ticksy.com then our team will check it for you.
Also you can set default color for the theme in Customize section
https://document.thememove.com/brook/build-your-site/theme-option.htmlAnd edit your page to change the Preset option here:
https://document.thememove.com/brook/page/page-options.htmlIf you use the preset, the theme will load the fixed color and font to apply for the text in the page.
Regards
