​js does not work, because of this, a lot of functions do not work on the site. I can’t add photos of cars, filters for cars don’t work, many functions and plugins don’t work in the wordpress console. https://prnt.sc/Sc7p0qNziTZk https://prnt.sc/vYav_p6wTEM9

no work was done on the site, the site just stopped working normally, all auto-updates are disabled, the latest version of the theme and plugins are installed.

Hello,

We rechecked your site (see screencast), and it’s working fine without any such error in your screenshot. It seems it’s there is any conflict on your site that is triggering the error on your end. So, please deactivate any other extra plugin, revert customization, and check again after clearing the server-side and browser cache.

If the issue persists after deactivating extra plugins and reverting customization, create a support ticket on our support (https://potezasupport.ticksy.com). And provide detailed information with steps to replicate the issue, screenshots/screencasts, and links where you are facing the issue so that we can check and guide you in a more organized way.

Thanks, Dinesh – https://www.potenzaglobalsolutions.com/

Hello,

You can display the seller info and contact form on the vehicle detail page, you can do it from the Admin panel > Appearance > Widgets > Vehicle details sidebar by inserting the “Vehicle Seller Info” and “Vehicle Seller Contact” widgets (see screenshot1, screenshot2).

Hope this information will resolve your query. If you have any queries, please create a support ticket on our support (https://potezasupport.ticksy.com) so that we can guide you in a more organized way.

Thanks, Mukesh – https://www.potenzaglobalsolutions.com/

Thank you the view seller info was very helpful. When you click into that and the dealer page, can I remove the “Review”, “Write a Review” and “Location” tabs?

Hello,

When you click into that and the dealer page, can I remove the “Review”, “Write a Review” and “Location” tabs?
=> A similar feature with a few advanced settings is under development, and it will be available In the upcoming release.

Thanks, Dinesh – https://www.potenzaglobalsolutions.com/

Hello,

1. Can I add more detail/atribut on Vehicle Detail Page ? For example, I want to have 2 slide sections in that single page. Can I ?
   => Yes, you can add more attributes on the vehicle detail page. Please refer to the below document for more information. https://docs.potenzaglobalsolutions.com/docs/cardealer/?section=attributes
   
2. Can I customize any page? With that elementor pro?
   => Yes, you can use Elementor Pro for the page customization, but we haven’t tested it yet, and it should work correctly. Let us know if you face any issues.
   
3. Will I get the elementor pro life time license ? Or Should I install the elementor pro my self?
   => Elementor Pro doesn’t come with the theme, so you’ll need to get it yourself.

Hope this information will resolve your query. If you have any queries, please create a pre-purchase ticket on our support (https://potezasupport.ticksy.com) so that we can guide you in a more organized way.

Thanks, Mukesh – https://www.potenzaglobalsolutions.com/

Hello,

Sorry to say, there is no such option to do this.

Hope this information will resolve your query. If you have any queries, please create a support ticket on our support (https://potezasupport.ticksy.com) so that we can guide you in a more organized way.

Thanks, Mukesh – https://www.potenzaglobalsolutions.com/

Hello,

No, currently, no setup is available with access to the backend. You can refer to our demo and documentation for more information about features and functionalities.

• https://cardealer.potenzaglobalsolutions.com/
• https://docs.potenzaglobalsolutions.com/docs/cardealer/

Hope this information will resolve your query. If you have any queries, please create a pre-purchase ticket on our support (https://potezasupport.ticksy.com) so that we can guide you in a more organized way.

Thanks, Dinesh – https://www.potenzaglobalsolutions.com/

Hello,

Please create a support ticket on our support (https://potezasupport.ticksy.com) and provide detailed information about the issue with screenshots, links, and steps to replicate the issue so that our concerned team can check and guide you in a more organized way.

Thanks, Dinesh – https://www.potenzaglobalsolutions.com/

Everything works well in the PC version.

In the mobile version, the request is not at all the same as in the PC and after clicking the go button, the result is incorrect. Support is over. I will not extend it. because such a problem should be solved even without it.

Hello,

We will check and fix the issue, and it will be available in the next release.

If you have any queries, please create a support ticket on our support (https://potezasupport.ticksy.com) and provide detailed information about the issue with screenshots, links, and steps to replicate the issue so that our concerned team can check and guide you in a more organized way.

Thanks, Dinesh – https://www.potenzaglobalsolutions.com/

Hello,

For that, we provided Vehicle Review Stamps. To use this functionality, follow the below steps:

1. Go to Theme Options > Inventory Settings > Inventory Page > Vehicle Review Stamps, and select the number of review stamps to show (see https://prnt.sc/ZmH2L4stf9B2).
2. Now, go to Admin Panel > Vehicle Inventory > Edit vehicle and select review stamp logo in the “Review Stamp Logo” (see https://prnt.sc/ieRBJWl6Kx0o).
3. Enter the review stamp link in the Review Stamp Link.
4. And, save the vehicle once all changes are done.

Hope this information will resolve your query. If you have any queries, please create a pre-purchase ticket on our support (https://potezasupport.ticksy.com) so that we can guide you in a more organized way.

Thanks, Mukesh – https://www.potenzaglobalsolutions.com/

Thanks for the reply. Can this be done on a global basis? Or does it have to be manually done on a per car basis? On our previous theme it automatically plucked the VIN number and inserted it into the CarFax icon/link on the car details page. We’re hoping we can do the same sort of thing with the Car Dealer theme. Please advise.

Hello,

Currently, there is no built-in option to automatically pluck the VIN number and insert the CarFax icon/link on the car details page. You have to do a manually for a particular car. Please refer to the below documents for more information.
https://docs.potenzaglobalsolutions.com/docs/cardealer/?section=vehicle-review-stamps

Hope this information will resolve your query. If you have any queries, please create a pre-purchase ticket on our support (https://potezasupport.ticksy.com) so that we can guide you in a more organized way.

Thanks, Mukesh – https://www.potenzaglobalsolutions.com/

Hello,

1. Can we use CSV to add inventory for this website?
   => We provided compatibility with WP ALL Import to import vehicles using CSV/XML. Please refer to the below document for detailed information.
   https://docs.potenzaglobalsolutions.com/docs/cardealer/?section=wp-all-import
   
   
2. is this website can be shown in Japanese?
   => This theme is multi-language compatible. Please refer to the below documents for detailed information about translation and translation methods.
   https://docs.potenzaglobalsolutions.com/docs/cardealer/?section=theme-translation
   
   
3. can we allow customers to make and advance payment to reserve the vehicle?
   => We provided the option to sell vehicles with WooCommerce. Please refer to the below document for more information.
   https://docs.potenzaglobalsolutions.com/docs/cardealer/?section=sell-vehicle
   

Hope this information will resolve your query. If you have any queries, please create a pre-purchase ticket on our support (https://potezasupport.ticksy.com) so that we can guide you in a more organized way.

Thanks, Mukesh – https://www.potenzaglobalsolutions.com/

Hello,

Yes, you can translate attributes from Admin Panel → Vehicle Inventory→ Add/Edit Attributes. See Attribute Translation in the “Theme Translation” translation document. Please refer to the below documents for more information.

• https://docs.potenzaglobalsolutions.com/docs/cardealer/?section=theme-translation
• https://docs.potenzaglobalsolutions.com/docs/cardealer/?section=attributes

Thanks, Dinesh – https://www.potenzaglobalsolutions.com/

Thanks a lot for your time and support.

Hello,

Please refer to our demo and documents for details about the features and functionalities.

• https://cardealer.potenzaglobalsolutions.com/
• https://docs.potenzaglobalsolutions.com/docs/cardealer/

Hope this information will resolve your query. If you have any queries, please create a support ticket on our support (https://potezasupport.ticksy.com/) so that we can guide you in a more organized way.

Thanks, Dinesh – https://www.potenzaglobalsolutions.com/

Thanks, please, do you have a video about how can i add a new car? is there a template that i can only input the values of each car with the images and features ? I don’t want to build a template self to build a car page with details. Do you have demo login admin so i can how the adding of the cars working? thanks

Hello,

We replied to your ticket (#3185055) on our support forum, so let us be there.

Thanks, Mukesh – https://www.potenzaglobalsolutions.com/

Hello,

1. Can I export the settings from the site that it is currently running on so I can set it up the same way? =>You can export theme option from Theme Options > Import/export (see screenshot). And, for the WordPress core and other plugins’ settings, you will have to do it manually.

2. Can I test this and set it up on local server before I move it to the live site there is a motors theme on it at the moment, which has car listings. I’m not sure if your theme can import these listings, but it’s not a problem, as we can add it all back on. =>Yes, you can install/test it on a local server and then move it to the live site. And, to import data from other themes, follow the below steps.

1. Export old data as CSV.
2. Prepare a fresh setup with the Car Dealer and necessary plugins.
3. Import CSV data (exported in above step #1) using WP All Import. Refer to the below document for more information.
   https://docs.potenzaglobalsolutions.com/docs/cardealer/?section=wp-all-import

3. Is it possible to import the vin data from Autotrader in the UK at all? => No, there is no built-in option for this. We provided compatibility with the VINquery for importing vehicles using VIN numbers. Please refer to the below document for detailed information.

• https://docs.potenzaglobalsolutions.com/docs/cardealer/?section=vinquery-vin-setings
• https://docs.potenzaglobalsolutions.com/docs/cardealer/?section=vinquery-decoder

Hope this information will resolve your query. If you have any queries, please create a support ticket on our support (https://potezasupport.ticksy.com/) so that we can guide you in a more organized way.

Thanks, Mukesh https://www.potenzaglobalsolutions.com/

Thank you for this. Much appreciated. I’ll be getting this shortly.

Hello,

After Theme Update you can Download and Activate a Subscriptio plugin from Admin Panel> Appearance> Install Plugins. (see https://prnt.sc/Yk_uqQusFdZK) Hope this information will resolve your query. If you have any queries, please create a support ticket on our support (https://potezasupport.ticksy.com/) so that we can guide you in a more organized way.

Thanks, Mukesh https://www.potenzaglobalsolutions.com/

Hello,

Please create a ticket on our support (https://potezasupport.ticksy.com) and provide detailed information with screenshots of your query so that we can check and guide you in a more organized way.

Thanks, Team Potenza https://www.potenzaglobalsolutions.com/

I updated ticket question

Okay i figured part of it out. The only issue now is that certain plugins won’t update. can you look into this?

Hello,

Since the conversation is going on in the support ticket, let us continue over there.

Thanks, Dinesh – https://www.potenzaglobalsolutions.com/

Hello,

Yes, it supported RTL. Please refer to the item details and documentation for more information.

• https://themeforest.net/item/car-dealer-automotive-responsive-wordpress-theme/20213334
• https://docs.potenzaglobalsolutions.com/docs/cardealer/

Hope this information will resolve your query. If you have any queries, please create a pre-purchase ticket on our support (https://potezasupport.ticksy.com) so that we can guide you in a more organized way.

Thanks, Dinesh – https://www.potenzaglobalsolutions.com/

An error of type E_ERROR was caused in line 229 of the file /var/www/wp-content/plugins/redux-framework/redux-core/inc/classes/class-redux-options-constructor.php. Error message: Uncaught TypeError: Cannot access offset of type string on string in /var/www/wp-content/plugins/redux-framework/redux-core/inc/classes/class-redux-options-constructor.php:229 Stack trace: #0 /var/www/wp-content/plugins/redux-framework/redux-core/inc/classes/class-redux-options-constructor.php(145): Redux_Options_Constructor->set_global_variable(Object(ReduxFramework)) #1 /var/www/wp-content/plugins/redux-framework/redux-core/framework.php(505): Redux_Options_Constructor->get() #2 /var/www/wp-content/plugins/redux-framework/redux-core/inc/classes/class-redux-api.php(398): ReduxFramework->__construct(Array, Object(Redux_Args)) #3 /var/www/wp-content/plugins/redux-framework/redux-core/inc/classes/class-redux-api.php(428): Redux::load_redux(‘car_dealer_opti…’) #4 /var/www/wp-includes/class-wp-hook.php(307): Redux::create_redux(’’) #5 /var/www/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array) #6 /var/www/wp-includes/plugin.php(476): WP_Hook->do_action(Array) #7 /var/www/wp-settings.php(598): do_action(‘init’) #8 /var/www/wp-config.php(105): require_once(’/var/www/wp-set…’) #9 /var/www/wp-load.php(50): require_once(’/var/www/wp-con…’) #10 /var/www/wp-admin/admin.php(34): require_once(’/var/www/wp-loa…’) #11 /var/www/wp-admin/plugins.php(10): require_once(’/var/www/wp-adm…’) #12 {main} thrown

Hello,

We checked your website (https://canterburycamaros.co.nz/), and it’s working fine. Also, as per the error message provided above, the mentioned issue is originating from the Redux Framework plugin, and it seems like the issue is resolved.

If you are still facing the issue, please create a support ticket on our support forum (https://potezasupport.ticksy.com) with detailed information about the issue with screenshots, links, and steps to replicate the issue so that we can check and guide you in a more organized way.

Thanks, Dinesh – https://www.potenzaglobalsolutions.com/

OK Thanks. Its working great

Hello,

Are you referring to Add Car form? You can disable Google Maps in the form and use additional attributes to add a location field.

Hope this information will resolve your query. If you have any queries, please create a pre-purchase ticket on our support (https://potezasupport.ticksy.com) so that we can guide you in a more organized way.

Thanks, Dinesh – https://www.potenzaglobalsolutions.com/

Thanks Another question Can I search for cars by location? Also the seller can add Whatsapp number in the car detail page so buyers can click on the link to start chat with him ?

Hello,

• Can I search for cars by location?
  => If you are using Additional Attributes for location, you can add it in the Vehicles Listing Filters. Please refer to the below links for more information.
  - https://docs.potenzaglobalsolutions.com/docs/cardealer/?section=cdfs-additional-attributes
  - https://docs.potenzaglobalsolutions.com/docs/cardealer/?section=cdfs-additional-attributes
  https://docs.potenzaglobalsolutions.com/docs/cardealer/?section=vehicles-listing-filters
• Also the seller can add Whatsapp number in the car detail page so buyers can click on the link to start chat with him?
  => Yes, you can add a WhatsApp button on the vehicle detail page using a custom template built with Car Dealer Templates. Please refer to the below link for more information.
  https://docs.potenzaglobalsolutions.com/docs/cardealer/?section=cardealer-templates#elements

Hope this information will resolve your query. If you have any queries, please create a pre-purchase ticket on our support (https://potezasupport.ticksy.com) so that we can guide you in a more organized way.

Thanks, Dinesh – https://www.potenzaglobalsolutions.com/

Hello,

• when I upload the theme it imports all the pages, how do I only choose the ones I need?
  => You can import individual home pages from Theme Options > Sample Data > Additional Pages Importer.
• also how could I edit the sections and content on these pages?
  => You can edit them by editing pages in the page builder.

Hope this information will resolve your query. If you have any queries, please create a support ticket on our support (https://potezasupport.ticksy.com) so that we can guide you in a more organized way.

Thanks, Dinesh – https://www.potenzaglobalsolutions.com/

Hello,

No, there is no built-in option in the theme to deactivate it.

Hope this information will resolve your query. If you have any queries, please create a support ticket on our support (https://potezasupport.ticksy.com) so that we can guide you in a more organized way.

Thanks, Dinesh – https://www.potenzaglobalsolutions.com/

I find that when I choose “Inventory page” as a “main page” it show “No result were found matching your selection.” while there is a few vehicles in inventory. How can I fix it ? Help please!

Hello,

Please create a support ticket on our support (https://potezasupport.ticksy.com) and provide detailed information with links and steps to replicate the issue so that we can guide you in a more organized way.

Thanks, Dinesh – https://www.potenzaglobalsolutions.com/