13775 comments found.
Hi I am trying to login to support but I can’t remember neither my user name or password for the support. I don’t even think that I have access to the email that I registered with. Can you assist me URGENTLY please?
Hi,
Thanks for contacting us!
Please start a pre-sale question thread here – https://kriesi.at/support/pre-sale-question/ and attach your purchase code in private content field so we can use it to reset your forum account 
Regards, Yigit
Website STILL BROKEN. Still waiting for your response:
https://themeforest.net/comments/28817814Are you guys aware that the fullscreen slider is not working correctly any more? If you save a page where you use a fullscreen slider and then look at the page it is all ok. But then when you refresh (or look in another browser) you get a blanc screen … Ik looks like the slide can only loads once. When you save the page again, it works again, but only one time … This is very strange.
Hi,
Thanks for contacting us!
Please update Enfold to the latest version 5.2.1 which should fix the issue. Please toggle JS file merging and compression options in Enfold theme options > Performance tab as well. If it does not, please start a thread on our support forum – https://kriesi.at/support so we can look into it
Regards, Yigit
Hi, can you tell me how i can adjust the Logo at the Sticky Menu? I cant get it to fit with the menubar. I can just see half of the Logo when im scrolling down.
Hi,
Thanks for contacting us!
Could you please post a link of your website so we can inspect it? If you would not like to share it publicly, please start a thread on our support forum – https://kriesi.at/support/
Regards, Yigit
Issue after update
This is how the slider looks before the update to the latest version of Enfold: www.diaboloqueen.com/screenshots/slider.jpg
This is after update: www.diaboloqueen.com/screenshots/slider.jpg
The issue is obvious – total crash,
i can switch between old and new version – that means its not WP, its Enfold.
This is the code:[av_slideshow_full size='no scaling' min_height='0px' stretch='image_no_stretch' animation='slide' autoplay='false' interval='5' control_layout='av-control-default' src='' attachment='' attachment_size='' position='top left' repeat='no-repeat' attach='scroll' custom_class='topbild' av_uid='av-17oyel0']
[av_slide_full slide_type='image' id='2606' video='' mobile_image='' video_format='' video_ratio='' title='Hula-Hoop ...' custom_title_size='' custom_content_size='' caption_pos='caption_left caption_left_framed caption_framed' link_apply='' link='lightbox' link_target='' button_label='' button_color='light' link1='manually,https://' link_target1='' button_label2='' button_color2='light' link2='manually,https://' link_target2='' font_color='' custom_title='' custom_content='' overlay_enable='aviaTBaviaTBoverlay_enable' overlay_opacity='0.4' overlay_color='#ffffff' overlay_pattern='' overlay_custom_pattern='' av-medium-font-size-title='' av-small-font-size-title='' av-mini-font-size-title='' av-medium-font-size='' av-small-font-size='' av-mini-font-size='' av_uid='av-15tv2f8']
in lustigen Höhen und tiefen Luken
[/av_slide_full]
[/av_slideshow_full]
The whole website is much slower and the ajax portfolio elements need ages until they open
Even more broken elements: The Social Icons They seem to be a relevant part of the problem: www.diaboloqueen.com/screenshots/enfold-issue.jpg
The problem persists even when i remove the element add it again.
W3C Validator says: Ending “p” exists – open “p” missing” and we had things like this in the past with Enfold.
It reminds me on the desaster from last year where hundreds of websites had some kind of “Lorem Ipsum” in their Icon boxes due to some “developers” of yours.
State from now: These issues costed me 5 hours this time – and still its not fixed. Thank you, Enfold
DANGER / LAWSUIT
The Layerslider that is integrated into Enfold is loading Google-Fonts which actually leads in Germany to a massive number of lawsuits.
Even more troubling: If you inspect a website with Firebug you dont see that it loads Google-Fonts which makes users feel safe – but they arent.
How to get rid of the google fonts?
<div id="layer_slider_1" class="avia-layerslider main_color avia-shadow avia-builder-el-0 el_before_av_section avia-builder-el-first container_wrap fullsize" style="height: 693px;">
<link href="https://fonts.googleapis.com/css?family=Lato:100,100i,200,200i,300,300i,400,400i,500,500i,600,600i,700,700i,800,800i,900,900i" rel="stylesheet">
<div id="layerslider_28_xn0bzs2033we" class="ls-wp-container fitvidsignore" style="width:100%;height:692px;max-width:1920px;margin:0 auto;margin-bottom: 0px;">
<div class="ls-slide" data-ls="duration:4000;" /></div></div>
Even when i disable it here ( https://cl.ly/300v0x1n1o1B) the google fonts are still loaded
Max, Google fonts can be disabled in LayerSlider settings and how to load Google fonts locally can be found on our forums.
We would like to use this template for our new company’s website, but we will use shopify as webshop. Is this compatible?
Hi,
Thanks for contacting us!
No, Enfold only has a WordPress version and is fully compatible with WooCommerce in case you would consider
Let us know if you have any other questions!
Regards, Yigit
After the last update, the pagination in the blog has disappeared (https://www.e-velopment.de/blog/). What to do?
Hi,
Thanks for contacting us!
I just doubled checked on my local installation however I cannot reproduce the issue. Blog Posts element displays pagination on my end.
Could you please start a thread on our support forum – https://kriesi.at/support and attach temporary admin logins in private content field so we can look into it?
Regards, Yigit
Thanks Yigit, done.
Hi,
Is it possible to add an “Embed Code” icon to a post thumbnail in Enfold?
It refers to the ability for users to download a photo or video file code displayed as a thumbnail on a post.
Regards, Mark
Hi Mark,
Thanks for contacting us!
That should be possible but could you please post a screenshot and show the changes you would like to make so we can make sure that we are on the same page? You can upload your screenshots on imgur.com and post the links here
Regards, Yigit
Hello, the spacebar in special titles do not works (enfold theme). It is impossible to digit the space in special titles. Can you please help?
Hi,
Thanks for contacting us!
Please try de-activating all active plugins and check if that helps. You can activate them one by one to find the culprit.
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support
Regards, Yigit
The font awesome (font-awesome.min.css) library is still loading without user consent which is not compliant via GPDR. Please add them to your theme settings in the Cookie & Privacy settings and only load them if the user accepted the cookies
Hi,
Thanks for contacting us!
Font Awesome is not included in Enfold and included icon fonts are loaded from your server so they are GDPR compliant.
To host Font Awesome locally, please see – https://fontawesome.com/v5/docs/web/setup/host-font-awesome-yourself
Regards, Yigit
I’ll try to leave another comment as the first one did not appear. I successfully installed the demo version I liked, but the Theme options in the Consultio dashboard is missing, also the video tutorial is missing as your account is being terminated. What should I do to get to the theme options, should I install the child version?
I apologize, the quest is not made for your theme
Does the avia layout builder has an issue? We keep getting a “publishing failed” message on our pages but posts and everything else are fine. Just when we use the layout builder. Everything is up to date including plugins and theme. PHP version is 7.4.30. Please help.
Hi,
Thanks for contacting us!
Are you using a child theme? If you are, could you please temporarily switch to parent theme and check if that makes a difference? If it does not, please try de-activating all active plugins.
If that does not help either, please start a thread on our support forum – https://kriesi.at/support and attach temporary admin logins in private content field so we can look into it
Regards, Yigit
Dear Madam / Sir : We have been using your “enfold” theme for awhile and now would like to use our website bilingually (Turkish & English). By doing so we would like modify / delete /add some of menu options in the second (English) version of the site. Is there any way we could do that? Could your help desk assist us? Thank you and best regards,
Merhabalar
Thanks for contacting us!
Enfold is fully compatible with WPML – https://wpml.org/. You can use it to turn your site into a multilingual one.
I hope that helps!
Let us know if you have any other questions and enjoy the rest of your day
Regards, Yigit
Merhaba, bu eklenti ile tasarımı değiştirmemiz mümkün mü İngilizce dil seçeneği ile. İngilizce dil seçeneği seçildiğinde web sitede tasarımda bazı değişiklikler yapmak istiyoruz Türkçe versiyonu ile.
Teşekkür ediyorum.
Merhabalar,
Evet, isterseniz sayfayi oldugu gibi kopyalayip sadece icerigi degistirebilirsiniz, isterseniz Ingilizce ve Türkçe versiyonu birbirinden tamamen farkli tasarlayabilirsiniz. Bu link faydali olacaktir – https://kriesi.at/documentation/enfold/translation/#how-to-translate-sites-built-with-enfold-using-wpml
Regards, Yigit
Hello, I have a legal problem and need to deactivate google fonts as soon as possible. How can I do that?
Hi,
Thanks for contacting us!
Please refer to this post – https://kriesi.at/support/topic/loading-google-fonts-locally-for-gdpr-compliance/
Regards, Yigit
Hello, thanks for the info. This is a misunderstanding. I don’t want to host fonts myself. I need to remove the link:
f.href = '//fonts.googleapis.com/css?family=Open+Sans:400,600%7CDroid+Sans';from the source code. The ENFOLD theme is not privacy compliant for Germany and Austria. I have a court case about it right now. It costs me a lot of money. So PLEASE, how can I remove the link. It is very important. If I don’t do it quickly, I will have to remove my websites from the internet.
Hi,
By loading the fonts locally, you host them from your server and not from Google’s server. So basically you can remove the link by loading the font locally.
If you need assistance with that, please feel free to start a thread on our support forum – https://kriesi.at/support
Regards, Yigit
How do i remove “Enfold Theme by Kriesi” from footer?
Hi,
Thanks for contacting us!
You can simply insert [nolink] in copyright section – https://kriesi.at/documentation/enfold/footer/#copyrights-info
If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support
Regards, Yigit
Hi!
The portfolio items show some social media icons that I can’t remove.
Can you help me locate how I can remove them?
Thank you!
Hi,
Thanks for contacting us!
Those buttons seem to be from a 3rd party plugin. Please go to Plugins > Installed Plugins and de-activate related plugin.
If you have any other questions or issues or need further help on this, please start a thread on our support forum – https://kriesi.at/support
Regards, Yigit
Hello,
I’m trying to setup a woocommerce test shop for our client who bought enfold so I’m only able to post here as I don’t have access to your support forum..
I have a test site at https://demo.futurion.si/. I just created two identical products where one uses Default Wordpress builder and the other uses Enfold Advanced Layout builder.
I browsed through your support forums to find a shortcode which can be used to display woocommerce images gallery with thumbnails, which is:
add_shortcode( 'avs_product_gallery_hook', 'avs_product_gallery_hook_callback' );
function avs_product_gallery_hook_callback( $atts ) {
ob_start();
woocommerce_show_product_images();
$content = ob_get_clean();
return $content;
}
Then I used that same shortcode [avs_product_gallery_hook] inside both products here:
https://demo.futurion.si/product/basic-product/ https://demo.futurion.si/product/enfold-product/As you can see, inside Basic product, the image gallery with thumbnails is completely ok, while inside Enfold product the formatting is not ok (thumbnails are shown with numbers, not aligned, no formatting, no border, no zoom lens, etc.). I believe this is an issue with enfold formatting and this function is crucial for me if I want to build that shop using enfold template.
Can you please check what could be the issue? I can also send you (in private) login details if needed. It’s actually just simple wordpress install (latest 6.0.2) with latest enfold 5.1.2 version. PHP is 7.4.30.
Kind regards and thank you in advance for your help.
I did some further research and it seems there’s just an issue with CSS formatting which is evidently missing when using this shortcode inside advanced builder. I tried to add additional class “product” to text field inside advanced builder where shortcode is called and it fixes things a bit (visible border around main image, nicely sorted thumbnails), but it’s far from perfect (not the right size, zoom lens missing, lightbox doesn’t work ok, etc.).
I think all there’s needed to be done is apply all CSS formatting from basic product page to this one or wrap this shortcode into proper div/class/id elements, but I simply don’t know how or where to start.
Thank you in advance for your help once again.
Hi! I just updated your theme on my preprod https://preprod.boss-formation.com/ but there is a problem with the margin of my third column (BPJEPS Activités de la forme) which is not aligned with the others. And a problem with the color: the background is red but when I go on a column and save the settings, the theme does not take into account the background color. Coul dyou help me to solve that? Thanks you! Gaëlle
Hi,
Thanks for contacting us!
I can see the background color issue however alignment is right on my end. Could you please start a thread on our support forum – https://kriesi.at/support and attach temporary admin logins so we can look into it?
Regards, Yigit
Hi Yeet, I just updated your theme on my website https://boss-formation.com/ but I still have the alignment problem under the title Discover all our formations. can you tell me what caused this? Thanks for your help. Gaëlle
Download of files for demo Elegant Portfolio Demo didn’t work! You might want to try reloading the page and then try again.
Hi,
Thanks for contacting us!
Could you please start a thread on our support forum – https://kriesi.at/support and attach WP and FTP logins in private content field so we can look into it?
Regards, Yigit
