26722 comments found.
I need help but when I go to support it will not let me log in, clicking log in button just reloads the same page as does the submit a ticket button!
Hello,
Please try to login from a different browser or in incognito mode. You can also contact our support through this email, just include your purchase code in the mail, and our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Qode General Metabox is not shown when i want to create or edit a page.
what i have to do?
Hello,
We couldn’t reproduce this on our local installation. Please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will check this and assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi
I`ve been trying to update since yesterday to update bridge theme via ftp but files and folder weren`t overwited, so i had to rename the bridge folder and upload again bridge folder
So now, in my WordPress i have 2 bridge theme, the old one and the new one
Im trying to register it in the bridge core dashboard but a message is shown: “Code is already registered for other domain”
Could you help me please?
Also i have a problema with layer slider, i cant update to the last versión , i have the Versión 6.7.0, but the last versión is uploaded in the folder, what i have to do?
Since i rename the old bridge folder, created slides doesnt work, where are placed created slides? I think my slides are placed in the old bridge folder
thanks
i have uploaded layer slider to the last version, but i still cant register bridge.
Also slides problems persist, in which folder are placed created sliders?
Hello,
To update Bridge theme and bundled plugins please follow instructions from the video in this article – How To Update The Bridge WordPress Theme And Bundled Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
i followed the instructions, plugin is working fine.
but first i had to rename bride folder and upload bridge folder again
the registration problem still existing, i cant make qode registration, “Code is already registered for other domain”, but is the same domain
and the qode general metabox is not shown in create/edit page
i have 2 folders with bridge theme, the new one and a renamed folder (bridgeold)
can you help me please
i have tried from your help center but it says: “This installation is still active on https://www.tenismalaga.es/ . Please navigate to your WordPress Admin area and deregister the theme manually.”
Hi,
Please contact us through this email, include your purchase code in the email, and our support agents will assist you with deregistration.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi – I need to deactivate a license so i can reuse it on another site has the dev site has been decommissioned. How do i do this? Thanks
Hello,
Please contact us through this email, include your purchase code in the email, and our support agents will assist you with deregistration.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I wanted to ask if I can return the theme that I bought from you today? Unfortunately, my webspace does not have enough space for the whole theme. I have not used the theme and not yet activated.
Hello,
We are sorry to hear this. Please check the article here.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Good afternoon, my site has been under construction for a very long time and I want to rebuild it now. On my dashboard I read the following:
Your copy of the theme has not been activated. Please navigate to Bridge Dashboard where you can input your purchase code and activate your copy of the theme so you can have access to all the theme features, elements & options.
I filled in my purchase code and my email but nothing changes…
Hello,
This usually appears if the Bridge Core plugin hasn’t been updated to latest version. Please navigate to Appearance > Install Plugins and check if you’ve updated Bridge Core plugin.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have received an answer, thank you and I do want to submit a tick but my support has been expired. I have bought two licenses (one in 2015 and one in 2020) and I do not know what to do now. I believe the site I want to work on now is the one I bought in 2015 (www.mirjamrap.nl) but I cannot submit a ticket, becasue I receive a notification that my license code is not right (??). Hope you can help me. Thanks
Hi,
Have you checked if the Bridge Core plugin is updated to the latest version? Once it’s up to date the “Your copy of the theme has not been activated” message should disappear.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi. The LayerSlider and WPBakery plugins are causing my site to crash and my forms are not working.
I also cannot update any other plugins.
I need this resolved urgently as my client’s website is down.
Hello,
Please check if you have updated the theme and its plugins to the latest version listed in change log.
If you need to update Bridge theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
You should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I bought your theme, Since there are multiple demos can be choosed, which is great.
I want to know can I use one demo homepage + another portfolio page in the same time?( ex bridge32’s homepage and use bridge434 as a product page?)
Hi there,
Thanks for writing in! You can always combine different pages from different demos. Feel free to check this article here and also if you need any further assistance with this we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
ThanksDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I need your help? In the mobile version, the titles of the tabs module remain one below the other. How can I make them stay on the same horizontal line? This is my website https://www.wearebeauty.es/
Hello,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I’m updating Bridge theme from 26.9 to 29.1 Is there anything different with the updating procedure, or just do as normal? Thanks
Hello,
To update Bridge theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
It seems that Google Fonts aren’t embedded in a privacy-respecting manner, which is required by law in Europe. Can you confirm this and how can it be fixed? Thank you very much!
Hello,
You can disable Google fonts through theme options and upload them locally as custom font.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Maybe you need further assistance? Disabling Google Fonts in theme options doesn’t stop the theme to use Google fonts from Google servers! It seems tha this theme cannot be used in the European Union.
Hi,
The option to disable Google Fonts inside the theme will prevent the theme from using Google Fonts, however please note that some 3rd party plugins like Slider Revolution or Elementor are also using Google Fonts and you should also deactivate them there.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Many problem this theme, The tour plugins is very limitated, The widget not working, the dropdown menu going under the slide.
Hello,
Please check if you have updated the theme and its plugins to the latest version listed in change log.
If you need to update Bridge theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
A HUGE flaw in all your themes is the fact that you advertise e-shops without having any widget for the shop`s categories. How on earth can the client navigate to different categories when shopping. Tragic design decision.
Hi,
Our themes rely on the WooCommerce plugin when it comes to shop functionalities and there is a product categories widget (please see screenshot).
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I know about the widgets. Show me one instance of your theme with shop categories then. Because i havent found one.
Hi,
Some demos have sidebar set for shop page, for example the original demo, however it can be set on other demos too by following instructions from this article here.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Exactly… They have a sidebar in product catalog page. What about the product page? When a user checks a product he should be able to navigate to a different category somehow. Its counter intuitive to force him to hit the back button and then choose a new category. Its an eshop guys.
Hi,
Templates of single product pages have a predesigned layouts which don’t include sidebar unfortunately. Implementing this would require additional customization, but this falls out of our support scope. We do offer to perform small custom (css) changes, however we’re not in a position to customize the default appearance and functionalities of our theme to our user’s needs.
We can forward this to our dev team to be considered to be added in one of the future updates, however, we cannot guarantee that this will be added.
Thank you for understanding.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I know this already. That`s why i can`t recommend your themes to my clients unfortunately. Beautiful and all but the client wants sales and you make it difficult for them. I would suggest you to consider this strongly with your devs.
Hi,
Please note that Bridge is a multipurpose theme and you can check some of our more e-commerce oriented themes here. Feel free to reach us if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you for the suggestion. However, implementing a sidebar and single product page is something really simple for a dev`s perspective. Don`t hold the multipurpose themes back please. They are beautiful but you cut out a big piece of clients just for a sidebar option.
Hi,
Please understand that we cannot guarantee that this will be added. It depends if adding this feature will effect content of the clients who already built their sites using the theme.
If this is necessary for you, you can try to modify it on your own, or get a third party to help you with.
Thank you for understanding.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, im interested on your theme Bridge. U dont have a Extended License? if I need a license for each site, this is unfeasible
Hello,
Thank you for reaching us!
Unfortunately, there is no licensing option for multiple sites. Each installation requires a separate license. Therefore, with the Regular license you purchase with our theme, you can use the said theme only on a single website or a domain.
Do let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi guys from QODE,
first of all, I would like to say that you are doing a great job. I’m a long time user of the theme and it has never disappointed me. Also, the update attitude deserves praise. Respect!
There is only one criticism that I would like to address. I noticed that the margin in the bloglists on the left and right is way too big in mobile view. This affects all blog-lists examples of your templates – for example Bridge309 Aqua Template. The maximum width of the blog when viewing ”@media only screen and (max-width: 480px)” is 300 pixels.
Is there any way to adjust that cleanly? Or could you imagine to make this customizable in the future?
I’m looking forward to your reply. Best regards
Hello,
Thank you for reaching us!
The grid width on mobile can be adjusted with some custom css. Please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Unfortunately, my support is expired. I bought your theme several times (a dozen), but at the moment I can’t extent the support.
But my request was also a kind of feedback.
Because this maximum width in mobile view is a mistake for my understanding, because this is an inconsistency with the other layout elements (i.e. Portfolio, etc). It would increase the quality of the theme, if you could update/fix that in general. Just my two cents.
Keep up the great work.
Hi,
This is the width for the grid in general on mobile. This will also be applied for all sections which content is in grid.
You can increase this width for single product pages with custom css below:
@media only screen and (max-width: 480px) {
.single-product .container_inner.default_template_holder {
width: 95%;
}
}Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
when I enter to WP dashboard, it says “Your copy of the theme has not been activated. Please navigate to Bridge Dashboard where you can input your purchase code and activate your copy of the theme so you can have access to all the theme features, elements & options.”
So I tried to click ‘Bridge dashboard’, then it says “Sorry, you are not allowed to access this page.”
How can I activate it again? I never used the same license to another WP.
Sincerely
Hello,
Please contact us through this email, include your purchase code in the email, and our support agents will check this and assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
google maps doesnt work anymore? could you help me?
best whishes,
tim
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there
I have been handed a wp site that has your theme running. The original creator has sadly passed away and I am now looking to update the theme, but I can’t seem to find any information about how to proceed. Is there some way to either transfer the purchase key to me or verify the theme is original and then perhaps send me the newest version? The webhost is removing php 7.4 in a few weeks and the current version of the page builder cause issues with php 8.
Best regards, Casper
Hello,
We are sorry to hear this.
To update theme it is necessary to have access to the ThemeForest account from which theme was purchased. To update Bridge theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
As for the ownership of the license, there is not much we can do unfortunately. You can try contacting Envato Support regarding this since we as theme authors cannot issue new licenses.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Are there somewhere in the files where I can find evidence of the theme being original and which account it is related to?
Hi,
If you need to find purchase code please check this article here. As for the invoice, you can find more info regarding those here.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I am aware of that, the problem is that we don’t have access to the account that was used to purchase. Nor do we have access to all files downloaded with the theme, just the theme files that are on the webhost.
Hi,
Please try contacting Envato Support or alternatively you can purchase theme from your account.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I bought the theme and updated both theme and plugins, but the site still has issues when using php8. php 7.4 will be removed Nov 28th.. What can I do?
Found it, it’s all good 
Just checked some more, and it seems as though there is something wrong with the cart page when it is empty, and also with the “add to cart” button or function. I keep getting a critical error on the product pages inside the add-button
Hi,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there! Been using your theme for a long time now and it’s really good, thanks for that! Just a quick question regarding a modification I recently made, how can I hide the portfolio category when I hover the mouse on the portfolio thumbnail ? Until now it was only showing the portfolio title, but I added that category and now it shows both, which looks bad, specially on the homepage : https://www.reportages-metiers.fr/
Hello,
You can hide category with custom css below:
.elementor-widget-bridge_portfolio_list .portfolio_main_holder .project_category {
display:none !important;
}Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have a photography website. I bought Bridge for that before knowing the Bridge is one of the slowest themes out there. I am very frustrated. I have done everything in my power: picture compressing plugins, deleted images, deleted plugins, deleted scripts etc etc… still takes forever to load. I don’t know what else to do. If you could help me, I would be forever grateful. Otherwise I will just ask for my money back, because it’s nonsense. vsezini.com
Hello,
We are sorry to hear that you’ve got this impression.
Have you also tried disabling icon packs which you are not using in Qode Options > Performance (please see screenshot).
A good hosting server is also very important for the site’s performance and you can see our recommendations regarding those in this article – Recommended PHP Versions And Resources And How To Set Them. We always give advice to our users in support tickets when they build a site in our theme, what steps they should take in order to improve the speed. Please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
