23221 comments found.
I am using architecture 2 Demo for development.
With what editor is the projects section created in?
None of the work.
Hello, @guyzamir,
Which project section are you talking about? Could you please share the screenshot and also please let me know with which page builder, you imported that Demo on your site?
Regards, P-THEMES.
I have purchased 4 licenses from you so far from this account, apart from this, you have another license that I use through another friend’s account. I really like your theme and I use it often and will continue to use it. I have purchased many licenses and will continue to do so. It would be great if you could give us a license as a gift.
Hello, @csoylu,
We really appritiate it, and we warmly welcome to you in our family… but unfortunately. this is not possible to give the license as a gift, The theme is on yearly sale now and soon it will be finished, so try to grab as many as possible licenses of the theme…
Regards, P-THEMES.
Not able to update porto functionality from wordpress dashboard. If update externally it breaks product page.
Now updated plugin manually and then update theme from panel. Product page works after updating plugin but it doesn’t work once theme updated.
Hello, @Vantagekart,
Sound’s Good!! that your issue is resolved.
And we always recommended to first update the theme and then plugin. This is the right way.
Regards, P-THEMES.
@PT-Support2
Issue not resolved yet.
If we update theme then it breaks product page.
Hello, @Vantagekart,
Could you please contact us via our support system with your site WP Admin and Cpanel Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hello,
After the updates, the review button of my website running in Catalog Mode appears in the same language, although there are different languages. Different people have written to you before, but you stated that it happened because of the language plugin. By the way, I’m using polylang. But the catalog mode is provided by the porto theme and as a result of my research, the problem is caused by the port plugin. I installed an extra plugin for this problem. I think if you fix this problem we don’t need the extra plugin. Because there are more than one person having this problem.
For those encountering the same issue, I fixed it by installing the ELEX WooCommerce Catalog Mode plugin. When you install this plugin, the language tab of the button becomes active again on the polylang translation screen.
Hello, @rtrmax,
Thanks for your report, and really appritiate that you shared the plugin here, it might help some other customers as well and Could you please contact us via our support system with the complete explanation of this issue, so that we will check it and forward it to the development department for upcoming updates.
Regards, P-THEMES.
Is there a way to reset the theme installation without needing to reactivate?
Same domain.
Hello, @guyzamir,
Unregister your license first and then reactivate again after a new Install.
Please read our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/how-to-register-porto/
Reset link: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
I just updated the theme and I got a critical error what is HAPPENING!!
Hello, @AnimeSexShop,
Please try to update the theme manually and check back and also make sure to update the porto functionality plugin as well: https://www.portotheme.com/wordpress/porto/documentation/update-theme/
Regards, P-THEMES.
Hello, can you please reset my licenses?
Thank you!
Hello, @fatihemregunes,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
Every time I try to use the Porto Twitter Tweets Widget, it’s your tweets not my tweets that get returned, Thats even after generating new Consumer Key, Consumer Secret, Access Token, Access Token Secret and entering my username into the Twitter Screen Name input box, in all lower case, without the handle symbol.
Is this just me?
Hello, @lennone,
Sorry to hear about the inconvenience.
But it seems to be an issue of your API and TOKEN generation settings because we have confirmed from the Test Site, it is working properly fine.
So, please make sure that you have followed all the required steps in this regard defined by the Twitter Official Documentation:
https://developer.twitter.com/en/docs/twitter-api/getting-started/getting-access-to-the-twitter-api
https://developer.twitter.com/en/docs/authentication/oauth-1-0a/api-key-and-secret
Hopefully, after that, you won’t find any issues on your end.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 26/09/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
can i combine pages from multiple demos ?
Hello, @kareemamrr,
First of all, thanks for showing your interest in Porto WordPress 
Yes you can using our Porto Studio functionality: https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
Regards, P-THEMES.
Hi,
I am not able to edit Header and Footer because I can’t see the front-end editor, I can just see some shortcodes. I followed the documentation so I could import a header or a footer and unfortunately, there are no demo header/ footer templates available for import. Please help me. Thank you!
Hello, @Alexandru-Trandafiridis,
Please make sure that you have checked “Yes” to porto_builder under WP Bakery >> Role Manager: https://postimg.cc/D81HD4B8
Regards, P-THEMES.
We are having an issue with the Porto members order. The grid items are not being displayed in the correct order.
Hello, @nmwoods_1,
Please try to Install this plugin on your site: https://wordpress.org/plugins/simple-custom-post-order/ and change the order of the Members from the backend, it will automatically work on frontend as well.
Regards, P-THEMES.
thanks. We have done that and issue still occurs. Basically the order of the articles in the source code are correct but their placement on screen dictated by absolute placement is out of order
Hello, @nmwoods_1,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hello, I have purchased a porto theme license many times before. I usually use more than one language on my sites. I want to buy a few more licenses, but there is an error I am encountering. Let’s say I made a site with 2 languages, English and Turkish. After adding the pages to the menu, when I say save, other menus do not appear on the site, except for the default language. In order for it to appear, I need to select and save individual menus from the menu locations section. This issue makes me think frankly how will I update the menus if the edit locations tab is removed by wordpress. Because adding even a single page to any menu makes all menus invisible except the default first language.
The plugin I use for language translation is polylang.
Hello, @ferhat60,
No worry about that, this is the plugin issue not the theme issue, this option will not remove. Also, please ask about this issue from the Polylang plugin support to check this for you and give the proper solution.
Regards, P-THEMES.
Thanks, I have one more question. Can we buy more than one regular license on a single account?
Also, how many days will the discount last? I bought 1 license and I’m thinking of buying a few more licenses.
Hello, @ferhat60,
1. Yes you can purchase as many licenses as you want using a single account. 2. It will be ended by 30th nov 2022.
Regards, P-THEMES.
hello, i am using demo 22. I have a couple of questions regarding Products:
1. On the home page it has a row of six featured products. is it possible to make this five products and then make the product boxes bigger filling the same space? 2. Where do i change the style of the product cards on the home page? I would like the product cards to be much bigger… 3. When click into a product – i thought i would be able to edit it using elementor but this does not look possible? How do i change the layout etc of a product. Many thanks Nei
Hello, @neil2020,
1. Yes, you can, you have to edit the page and edit the Porto Product element and choose the column in the product layout as per your requirements: https://postimg.cc/pyzzL9Jf
2. Which cards are you talking about? Could you please share the screenshot for my better understanding?
3. Please go to Elementor >> Settings and make sure you have checked “Yes” the post type “Product”: https://postimg.cc/jwmzDPDT
Regards, P-THEMES.
I will like to update my existing website with your latest theme. How can I go about this please?
Hello, @daroldigits,
Please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/update-theme/
Regards, P-THEMES.
Hi, how can I enable TinyMCE in “Editor Category Product”? Thanks a lot
Hello, @cosmoweb,
Could you please explain in detail, If possible with some screenshots that what you actually wants and what do you want to modify or achieve? If possible please contact us via our support system, so that our experts will check and help you out properly and accordingly.
Regards, P-THEMES.
Please reset my purchase code!
Hello, @instantsolution,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
With recent update I now have an issue with product description excerpt (or short description) being cut off or trimmed and there are no theme options for this and text is missing even after increasing CSS from 2 lines to 4 ul.list li.product .description { -webkit-line-clamp: 4; }
where to set or remove the trim? Looks like it is 30 words:
see 2 snippets from https://gist.github.com/om4james/9883140?permalink_comment_id=3362532 (1) with the first snippet the excerpt is listed twice (as I want it in full and then as I don’t want it cut off) (2) Text is already trimmed and setting 60 words or more doesn’t give me any more – I can’t get it to show all of it ?!
Hello, @Robert_ITman,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hello, another question please. I am adding a new product category that i would like to appear in the main menu under shop. however, when i go into appearance > menus the new category is not appearing? Why is this?
Hello, @neil2020,
Please go to Appearance >> Menu >> Click the Screen Options Button on the top right corner of the screen >> Select the Product Categories Option >> Then you will see the Product Categories Menus in the below list to add them to the Menu.
https://postimg.cc/CBFG0XS9 https://postimg.cc/LnfnyvMPRegards, P-THEMES.
Perfect – all working – thank you
You’re Most Welcome!!
Hello support. I have just purchased the theme. Looks great but would like to know if it is possible to make homepage layout full width or increase the width of all pages?
thanks
Hello, @neil2020,
Yes, you can, you have to change the site layout as “Wide” from Porto >> Theme Options >> General and then choose the “page content wrapper” as per your requirements.
Regards, P-THEMES.
thank you – all working now
You’re Most Welcome!!
Hello, I think the finance theme has a bug and will not allow to remove the text of the top header “Where Family and Finance Come Fisrt” website: tnkrealestate.com any ideas how to fix this? Thanks
Hello, @cosero,
There is no such bug in our theme, Could you please share the screenshot of that section, I am not able to locate it on your site, so that I will check accordingly and assist you.
Regards, P-THEMES.
