5383 comments found.
I purchased a second license and had an issue that I could not get my head around and asked for some help….. response was from Aizaz with in a couple hours and I still did not really comprehend what he meant…. so I asked if he could help me more…. To which I received an email another hour later with a damn VIDEO of him navigating around my admin section on my site actually SHOWING me what where and how to…. Totally unexpected…. Above and beyond what I thought I was waiting for… All with in the same day… FANTASTIC….. HIGHLY RECOMMENDED !!! Thankyou to Aizaz…. Love Ya Work m8 Cheers….
Thank you kindly, @xstarvedx!! We are thrilled to know you are enjoying your time with Udesign! Those are incredibly kind words, That is exactly what Udesign and this team are all about, we do our best to be the best, We hope you are enjoying the latest update and look forward to continuing to work together!! Special Thanks from Aizaz 
Bonjour, Nous avons acheter hier votre thèmes, est ce que les images ne sont pas inclus dans le demo ? merci
Hello, @German-Retrofit,
Yes, The images you will see in the demo are included, if it doesn’t work on your site then please contact us via our support forum by creating a ticket so that our customer support team member will help you to solve your issue.
Regards Andon-Design.
Hi Team, I have raised a ticket 2 days back…no reply yet. Request number is 11023.
Also, I am not getting password reset email to reset my password to (https://www.portotheme.com/support/wp-login.php).
Hello, @stephentchacko.
Sorry for the inconvenience, One of our customer support team member already replied to your support ticket, so please check back your support ticket reply now and then reply to it accordingly.
Regards Andon-Design.
I am not getting the password reset link to check the reply.
Hello, @stephentchacko.
Could you please share the email with which you have the support account via my email: udesignaizaz@gmail.com so that I will reset the support account credentials for you.
Regards Andon-Design.
We appreciate your prompt reply and will buy the theme now.
Sound’s Great!! Hope you will never disappoint
Thank you for your response. We feel confident in buying the theme now and will proceed with the purchase.
Sound’s Good!!. Hope you will love our theme and services Welcome!!
Hello, we like the u-Design theme and the demos. Before we buy, we want to make sure it’s supported so we can get questions answered. Thank you.
Hello, @braidsyourway,
First of all, thanks for showing your interest in our theme
Yes, our theme has premium support, you can contact us via our support system here: http://udesigntheme.com/support/
Regards Andon-Design.
Mise a jour du thème impossible. J’ai la version 3.4.18 ; API fonctionnelle via Evato market. Il me propose d’installer la version 4.3.0 … l’installation bloque :” Le dossier de destination existe déjà.”. J’ai tenté de copier via FTP le dossier du thème. Réimportation des paramètres du thème (fichier .dat) : je perds toute les réglages du thème. Quelqu’un a t-il une solution ?
Hello, @FFMKR75,
How To Update Theme via WordPress Admin Panel: https://d-themes.com/wordpress/udesign/documentation/2022/02/13/how-to-update-theme-via-wordpress-admin-panel/
How To Update Theme via FTP Client: https://d-themes.com/wordpress/udesign/documentation/2022/02/13/how-to-update-theme-via-ftp-client/
General tips before update: https://d-themes.com/wordpress/udesign/documentation/2022/02/12/general-tips-before-update/
Otherwise please contact us via our support system with your site WP Admin Login details and CPanel Login details so that we will check it for you on your site and help you out.
Regards Andon-Design.
The U-design – Yoga demo installation is not possible because a plugin doesn’t exist anymore. So the installation failed, first, than it crashed my WP : no more access to the admin or the site itself (critical error on both). I need this demo and I feel helpless as my whole work is interrupted. Thanks for reacting ASAP.
Hello, @chrisregnierconsult,
Could you please contact us via our support system with your site WP Admin and Cpanel OR FTP Login details so that we will check it for you on your site and help you out.
Regards Andon-Design.
Hi there! i have installed woocommerce in a Spanish wordpress and I am getting strings in both Spanish and English. Loco translate plugin has everything translated. Is there a way to change the strings to Spanish? Thanks in advance. https://otuma.com/images/woocommerce-strings-two-languajes.png
Hello, @kickdrummer,
Please use the Loco translate plugin on your site. After installing the plugin please Navigate to Loco >> Themes >> Udesign >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
Also, please Navigate to Loco >> Plugins >> Woocommerce >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
Also, please Navigate to Loco >> Plugins >> Udesign-Core >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
https://wordpress.org/plugins/loco-translate/
Note:
1. Custom (recommended)
2. This is Loco’s protected folder under “wp-content/languages/loco/” which is safe from automatic updates and provides priority over the above locations.
https://localise.biz/wordpress/plugin/manual/msginit?utm_medium=plugin&utm_campaign=wp&utm_source=admin&utm_content=plugin-msginit#order
If this folder doesn’t exist you may need to create it and ensure it has the correct permissions.
https://localise.biz/wordpress/plugin/manual/filesystem
If the issue still exists then please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards Andon-Design.
Hello, @mrtkilic,
You need to install the below listed plugins in order to import the “Main Demo” of our theme.
UDESIGN CORE
Kirki
Meta-Box
Elementor
WPForms LikeRegards Andon-Design.
I’m getting some errors when I create new posts
Um erro do tipo E_ERROR foi causado na linha 855 do arquivo /home2/site/public_html/wp-content/plugins/u-design-core/framework/addons/studio/class-alpha-studio.php. Mensagem de erro: Uncaught Error: Undefined constant “ALPHA_FRAMEWORK_ADMIN” in /home2/pmsdecri/public_html/wp-content/plugins/u-design-core/framework/addons/studio/class-alpha-studio.php:855 Stack trace: #0 /home2/site/public_html/wp-content/plugins/u-design-core/framework/addons/studio/class-alpha-studio.php(618): Alpha_Studio->get_block_categories() #1 /home2/site/public_html/wp-includes/class-wp-hook.php(308): Alpha_Studio->get_page_content(’’) #2 /home2/site/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array) #3 /home2/site/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #4 /home2/site/public_html/wp-admin/admin-footer.php(78): do_action(‘admin_footer’, ’’) #5 /home2/site/public_html/wp-admin/post.php(369): require_once(’/home2/pmsdecri…’) #6 {main} thrown
Hello, @eriveltoha,
Please contact us via our support system by creating a ticket and share your site admin login details in the ticket description so then our customer support team member will be able to help you in order to solve your issue.
Regards Andon-Design.
cannot import images with Electronics demo content….
Hello, @pawgaw,
Please contact us via our support system by creating a ticket and sharing your site admin login details in the ticket description so then our customer support team member will be able to help you in order to solve your issue.
Regards Andon-Design.
How to remove breadcrumb appearance from page which aprear top of the page like Home > Services
Hello, @Craftworld1980,
Actually, the breadcrumbs are set using a block in the layout builder feature of our theme. You can remove the breadcrumb by simply removing the block from the layout builder page settings easily. Here is an article with complete guide about the layout builder feature of our theme: https://d-themes.com/wordpress/udesign/documentation/category/layout-builder/
Regards Andon-Design.
is there any pre loader animation for theme
Hello, @Craftworld1980,
Simply go to the Dashboard >> General >> Appearance >> Preloader there you will see the available animations for the pre loader provided by the theme.
Regards Andon-Design.
Hi! After updating to WP 6.1 and WC 7.0.1 there seem to be 8 outdated templates in our base theme. Is any eta available on when these will be updated? Thanks!
I’m referring to the parent theme templates
Hello, @egl85,
Sorry for the inconvenience, it is showing some of the WooCommerce template as outdated because WooCommerce releases it’s update and that is why some of the templates of the theme are outdated, Our development department is working on the theme update and soon hopefully within a couple of days you will find the updated version of the theme with solved these outdated template issue so until that please be patience.
Regards Andon-Design.
hi, bought the theme, uploaded demo, i deleted many pages according to my simple style. Now i want to delete unused plugins. Could you advise how to detect unused plugins?
Hello, @Gezgin7,
Actually, every demo has some different necessary plugins needed. So if you contact us via our support forum by creating a ticket and share your site login details then our customer support team member will be able to help you in order to solve your issue.
Regards Andon-Design.
Hiya,
I have changed footer colour via Elementor footer template, but not showing ion live site – no caching be used.
Any thoughts?
When I am loggied in as admin, all looks good. When logged out, as visitor, it is wrong!
Hello, @icanhelpyourbusiness,
Most of the times, it only the cache issue, so please try to clear the cache and check back, Otherwise please contact us via our support system with your site WP Admin Login details so that our experts will check it for you on your site and help you out.
Regards Andon-Design.
Hello. I have two licenses, and unfortunately, I cannot register either one of them. I tried to email support (as I cannot register for the support forum), and have not gotten a reply. My licenses are from 2012 and 2013. Can someone assist me?
Hello, @manningstinson,
I only found your purchase code: 5b9ef09e was activated on one of the site and I reset it for you, you can use it now.
Regards Andon-Design.
@Andon-Design. Thank you.
Also, when I went to create a support account it wouldn’t take the license. This is what the link (support) led me to. https://d-themes.com/support/
Hello, @manningstinson,
Could you please share your theme purchase code PDF file with me via email: udesignaizaz@gmail.com so that I will check/verify and create the new support account for you.
Regards Andon-Design.
@andon-support1. Email has been sent.
Replied to your email please check.
Thanks! Got it. Appreciate the help.
You’re Most Welcome!!
Hey, just a short question.. does anyone know if I need to buy the pro versions of plugins like Elementor or Meta Box to fully utilise all the features from U-Design?
Hello, @kzalokar,
All the plugins that comes with the theme packages are the basic versions in order to use the premium feature of the plugins you have to purchase the license of the plugins seperately, this is Envato policy and with all the themes on the ThemeForest, you may wish to confirm from them as well.
Regards Andon-Design.
Hi,
I see that events Can the schedule be recurring? For example the same weekly class schedules..
Also which plugin provides that? The Events Calendar OR Modern Events Calendar Lite ?
Thank you.
OR LearnPress?
It’s also very annoying that I can’t import demo (YOGA). Because it’s asking me to install Modern Events Calendar Lite and it keeps failing. Demo install should NOT require the plugins.
Hello, @josh2702,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out?
Regards Andon-Design.
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