5383 comments found.
how can i get my purchase code???
Hello, @karimfayazi,
Please read and follow the instructions written in this article: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Regards Andon-Design.
I’ve used this since 2014. Trying to reload it on the same site but it wont activate.
Hello, @mzkymz,
Could you please share your site WP Admin URL and Credentials with us via our support system so that we will check and help you out in solving your issue?
Regards Andon-Design.
i’ll do that
Hello, @mzkymz,
If you face any difficulty in contacting via our support system, then you can write me via email: udesignaizaz@gmail.com as well.
Regards Andon-Design.
Hello. I can’t find how to install the Russian language. The description of the template says that there is “A translation into Russian kindly provided by Marina Barayeva.” But in fact it is not. How can I install a translation into Russian? Thanks.
Hello, @Valeric,
Please use the Loco translate plugin on your site. After installing the plugin please Navigate to Loco >> Themes >> Udesign >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
Also, please Navigate to Loco >> Plugins >> Udesign Core >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
https://wordpress.org/plugins/loco-translate/Note: 1. Custom (recommended) 2. This is Loco’s protected folder under “wp-content/languages/loco/” which is safe from automatic updates and provides priority over the above locations.
https://localise.biz/wordpress/plugin/manual/msginit?utm_medium=plugin&utm_campaign=wp&utm_source=admin&utm_content=plugin-msginit#orderIf this folder doesn’t exist you may need to create it and ensure it has the correct permissions.
https://localise.biz/wordpress/plugin/manual/filesystemIf the issue still exists then please send me the WP admin login details of your site so I will check and solve the issue for you.
Regards Andon-Design.
Hi,
How can I replace social icon “Tumblr” with TikTok” ? Ideally I would like to change it in the widget and also the frontend. But if it is hard, I’m ok to replace it only on the frontend.
Thanks.
Hello, @josh2702,
Sorry to say that this is not possible with the help of Theme Options as there is no option in the theme for that so this is only possible with the help of customization and we only provide our dedicated support for the issues related to Theme Options. Hope you can understand our limitations.
Regards Andon-Design.
Hi Teams, and thank you so much for this amazong theme , could you please reset my purchase code cause i want create a new website and my old website is deleted , thank you so much
Hello, @simou514,
I have reset your purchase code, now you can use the same purchase code for the activation of your theme.
Regards Andon-Design.
Thank you so much its work , im trying import demo but only Business Consulting demo for me , the others demo give me errors when importing but any way thank you for your help i really appreciate
Hello, @simou514,
If you are facing the issue with any Demo import, you can contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards Andon-Design.
Did you guys just DROP support for WPBakery? I’ve had 2 sites running for YEARS on WPBakery. What am I supposed to do now? I can no longer update WP Bakery. What is the FIX? You can’t do this without proper support, with or WITHOUT us purchasing support again. This is ridiculous. You sold your theme for years with the understanding that WPBakery was included. Elementor is inferior.
Hello, @boheema,
Sorry to say, that we didn’t officially test this because as you know from version 4.0 of our theme the WP Bakery is no more compatible with the theme so we didn’t make any test using the WP Bakery plugin. You can check it at your own risk.
Thanks for your understanding.
Hello, I updated the theme of my website to version 4.2. I had a lot of problems with adaptation. And I deleted the update. Later I installed the theme on a subdomain to set up the site and then move it to the main domain, but the activation key does not fit. Maybe there is a test key? How do I set up the theme now?
Hello, @Valeric,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards Andon-Design.
Hi, I love this theme very much. Recently, I wanted to migrate my website from a shared host to vps but get trouble. Am I able to deactivate the old website and use the license back to the new one? Thanks for the reply.
Hello, @qcs2,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards Andon-Design.
Thank you very much. I tried to set up the theme on the new vps but it get messed up. The customize mode looks normal, but the live site doesn’t work. Can you please help me to check? I have submit a request via your support in the theme website.
Hello, @qcs2,
Ok now please be patience, once the support ticket will be resolved, you will get the reply to your support ticket accordingly.
Regards Andon-Design.
Thank you very much. The problem is solved. I have successfully deployed the theme on my vps for multisite. For the website, it will show a privacy policy at the bottom. Is there any way to disable it? Thank you very much.
Another question is that, is it possible to use standard license to share the theme among subsite within one multisite. Thank you.
Hello, @qcs2,
1. Sound’s Good!! that your reported problem is solved now, Which privacy policy you are talking about, Could you please share the screenshot and the URL of the page having the issue so that I will check and assist you accordingly?
2. You can use the single license on the multisite as well, for that you have to contact us via our support system and request to allow the license to use on the multisite and we will do it for you.
Regards Andon-Design.
Thanks, I have submitted the request for activating the multisite theme. The bar, I didn’t know what I did, but it disappear. But still, thank you, and please help me through the support ticket.
Thank you. My problem for the multisite is solved. You have a great support team.
Best regards.
You’re Most Welcome!! 
Good evening, there are 3 questions that I can’t solve in the thread: 1) How do I change the background color of the mobile menu? 2) How can I remove “SEARCH” from the mobile menu? 3) How can I change the pretext in the comment box?
Hello, @lockki,
1- Simply navigate to the Dashboard >> UDesign >> Theme Options >> Custom CSS & JS and then paste the below code at the bottom of the CSS box.
.mmenu-active .mobile-menu-container{background:red !important;}
Then save settings and check back to your site after clearing the browser cache.
Note: In the above code the word “red” is the color you can change it with the color you want.
2- Simply navigate to the Dashboard >> UDesign >> Theme Options >> Custom CSS & JS and then paste the below code at the bottom of the CSS box.
.mobile-menu-container .hs-simple .input-wrapper{display:none !important;}
Then save settings and check back to your site after clearing the browser cache.
3- Please provide the screenshot of the issue and share the page URL with us for a better reference to understand your issue.
Regards Andon-Design.
Hello, @akomweb,
We have to check the issue on your site, Could you please contact us via our support system with your site WP Admin Login details so that our experts will check it for you on your site and help you out
Regards Andon-Design.
Hey there, presale question: Does the theme come with a fullscreen or off canvas side menu option?
Hello, @wutzelmutz,
First of all, thanks for showing your interest in our theme.
You can check all our pre built demos here: https://preview.themeforest.net/item/udesign-responsive-wordpress-theme/full_screen_preview/253220 only the style and features are available which are present on our demo sites.
Regards Andon-Design.
Pre-sale question, how many plug-ins are required with this theme?
Hello, @ridddder,
Thanks for showing your interest in our theme.
Only the Udesign Core and the Page builder plugin is required to use the theme, but it you want to import and use the demo then you have to go with the recommended plugins as well that comes with the theme package.
Regards Andon-Design.
Is it even possible to get support reply on this item in support page?
Hello, @alexmarozaite,
I have just confirmed from the support department and they said that they already replied to your support ticket, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Thanks for your understanding.
Regards Andon-Design.
We are creating site on testing domain and adding license number latter on when we shift to orginal website we will shift the license Will it be possible
Hello, @megrisoft,
Yes its possible, you have to reactivate the theme from test site and then you will be able to activate it on your final/live site.
Regards Andon-Design.
Looks nice BUT why I cannot get exact like the demo? Brought this theme because I like how Digital Agency looks but I am unable to get the wavy effect. Quite a bumper. PS I am an idiot to Elementor
Hello, @mobileskunks,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out: http://udesigntheme.com/support/
Regards Andon-Design.
why i cant activated, it keep saying “Purchase Code is not valid!!! Please check purchase code again.” i bought it couple years back. i just recently want to update to the latest version and cant activated. i email to you with no response.
Hello, @andyken,
Please update your theme first manually: https://d-themes.com/wordpress/udesign/documentation/2022/02/13/how-to-update-theme-via-ftp-client/ and then try to deactivate and reactivate the theme, after that update the plugins as well. I am sure it will work for you.
Regards Andon-Design.
I can’t even use my code to sign up for support. the code is not working anymore. and plus when I update to the current version, all themes are broken as I am far away behind from the update. I need to start from scratch. my current version is 2.4.18 . can you please disable my purchase code from your end?
Hello, @andyken,
Please share your theme purchase code PDF file with me via my email: udesignaizaz@gmail.com so that I will check/verify and create the new support account for you.
Regards don-themes.
already send yesterday, please help
Hello, @andyken,
Already created the new support account for you and replied back to you as well, please check.
Regards Andon-Design.
Why are unwanted extensions appearing in web sitemaps? Even though I created such a post.. Also, tag titles were indexed by google. But I don’t know if it’s because of this theme. not indexing? And yasr does not score on articles. Is the theme blocked?
Hello, @mrtkilic,
No, there is no such impact on this from our theme, but it is fully SEO ready, I suggest you to try with any SEO plugin like yoast SEO for your issue.
Regards Andon-Design.
please be more fast to give support , i wating a long time , and my issue is so important
Hello, @amaaralaa93,
I have just confirmed from the support department and they said that they already replied to your support ticket, so please check your support ticket reply and reply to your support ticket accordingly, and please do not panic here for the support tickets, our support system works on a queue system, so once the tickets are in the queue above your ticket solved then your support ticket turns will come and once your support ticket will be resolved, you will always get the reply of your support ticket, so always please be patience.
Regards Andon-Design.
Hello, I want to buy your theme, is the slider revolution plugin integrated in your theme. thank you Best regards
Hello, @akomweb,
First of all, thanks for showing your interest in our Theme.
Yes Slider Revolution plugin is already pre packaged with our theme.
Regards Andon-Design.
How edit CSS Class name at global level as well as page level? like div:
like div:
class=”custome-name”
Hello, @Craftworld1980,
Could you please elaborate on your issue by providing the screenshot/video for a better reference to understand what you mean by editing a global CSS class.
Regards Andon-Design.
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