6691 comments found.
I’ve been facing an issue with my website and how it renders on Google Pixel 5 phones. The video (16:9) doesn’t expand to fill the screen, only the middle section is taken and enlarged so it looks like it’s 9:16 but it’s really the 16:9 video not showing entirely. Another issue I’m facing is when I’ve created an auto scroll feature on one of my buttons, it doesn’t auto scroll. It does nothing. This feature works on other mobiles and on desktop.
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Hello
How can I edit footer section? I am usinge elementor page builer.
Hello,
Thanks for using our theme.
Go to Elementor > Settings > Post types > check Static Blocks and Products. Read more – https://xstore.helpscoutdocs.com/article/142-cant-edit-footer-static-block-using-elementor
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Thank you very much
You’re welcome!
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Thank you. I have one more question. How to know with which widget is created any section?
Hello,
Please submit topic on our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/ Post your questions there, and you will get assistance.
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Hi,
My old website has no longer exist due to hosting expired, so i don’t have any access to deactive the license which registered in my old website .
when i try to key-in my license to new website it shows : You have reached activation number limit. According to the ThemeForest license policy, you can use 1 license for 1 project only.
can you please help me to de-active my license usage from the old website ? thanks
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Thanks for using XStore.
You can activate it now.
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.
Hi There…I keep having a similar problems to other users…i.e. when I update the theme its quite often that I need to also re add the instagram account again…bit of a pain…ive updated to the latest version of xstore theme and i’m getting the following message when I try to generate an access code using an instagram business account…
App not active This app is not accessible right now and the app developer is aware of the issue. You will be able to log in when the app is reactivated.
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Hello,
From our side, the problem with Instagram was solved. If you face it still, please re-connect your account via XStore > Authorization APIs.
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Hello, how do I make it possible to see the variable selection buttons here. or when they give it to the cart the quick view is displayed?
This product that I have in particular has two selection items, but they are not seen, and when he clicks on the cart, he enters the simple product. It would be good if they click on the cart to bring up the preview or the cart bar and they can choose the variable and add it.
Hello,
Thanks for using our theme.
Please watch video about our variation swatches – https://xstore.helpscoutdocs.com/article/94-variation-swatches
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Excuse me for the intensity, but I wanted to ask you, can you make a carousel-type Splash Screen (just like when you enter a mobile application for the first time) to explain to users how the site works and how they can buy, is that my local population It is complicated and they are not attached to issues of buying online, and I have to always train customers.
Hello,
Try to use our Slides element to create it, for example – https://xstore.8theme.com/elementor/demos/minimal-fashion02/slides-element/
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I’m so sorry, I think I didn’t know how to explain myself. How do I make a pop up when the user enters for the first time and it only loads once, and in that pop up I can place a slider, in order to make a Splash Screen with a slider.
The thing is to make the pop up automatic so that it only comes out once.
Hello,
Try to use Newsletter element of the Header Builder, as content select static block with the slider inside.
If this is not what you are looking for, you can try to use an additional plugin.
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Hello
How to reduce banner size?
Hello,
Thanks for using our theme.
Please contact us via support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/ or via form on this page – https://themeforest.net/user/8theme Provide URL of page with the banner, and temporary wp-admin access.
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Hi,
The Variations within the Quick View window are broken since your most recent update. I am unable to click on any variations within the Quick View window and the product images do not change within the Quick View window either. I have tired disabling all plugins and I am still having the issue. I am sending you a message within your Portfolio Page for follow up. Thank you.
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Let’s continue our conversation by email.
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Thanks for the great customer service via email. The problem has been fixed. Thank you!
You are welcome!
Hello! The fonts that appear on windows and mac are different, I´ve already change the font but still doesn´t work, do you know what I have to do?
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Please contact us via form on this page – https://themeforest.net/user/8theme and provide URL of your site.
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Hi may i know how can i set the out of stock text showing out when one of the variation of the product quantity is become 0?
Hello,
Please try to enable “Show Product Stock Status” via Single Product Builder > Add to cart.
Or contact us via form on this page – https://themeforest.net/user/8theme Provide URL of your site and temporary wp-admin access.
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Hello. I am facing 1 site limit problem for my license key. There is no problem in using it once. I deactivated the license from the other site, but still I cannot activate the license on a different site. I will seek help on this.
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Please contact us via form on this page – https://themeforest.net/user/8theme and provide your purchase code.
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Hello. I sent a message but haven’t received a response yet. The issue is urgent for us. Thank you.
Hello,
Please check one more time – https://prnt.sc/n8qJNGjUU-gX
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Hello
Do we need to activate elementor Pro to fully organize the online store? Or does the xstore theme have the same tools, to save exstra costs. Thank you
Hello,
All our demos built using free version of the Elementor plugin and XStore Elementor elements. So, Elementor Pro is not required. But if you want to use it you can do this, our theme supports Elementor Pro.
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Which page builder do you recommend, elementor or wp bakery?
Hello,
70% of our customers use the Elementor and only 30% use WPBakery.
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Thank you
You’re welcome!
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i want to change my website but i will try to change but Purchase code can’t reset how to fix it
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i will send it
Ok. You will get answer by email.
Regards
okay i will send replay
Hi, is it possible to disable this https://prnt.sc/hrE4OgPopI-J sticky bar for some selected products? actually some products are not showing correctly.
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Please contact us via form on this page – https://themeforest.net/user/8theme Provide URL of such product, and temporary wp-admin access.
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Hello, I have a video in the product gallery that is driving me crazy, it is more precisely in the single product page. I don’t know why she is there and I don’t know where and how to delete it
Hello,
Thanks for using our theme.
Go to Edit product > Product video.
Or contact us via form on this page – https://themeforest.net/user/8theme Provide URL of the product, and temporary wp-admin access.
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Hi: I am using your great theme, and would like to know in which part of config, I set size guide to be shown on listing like demo?... https://prnt.sc/LbtnNtc3Qb0T
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Thanks for using our theme.
Please watch this video – https://xstore.helpscoutdocs.com/article/94-variation-swatches
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hello, what is the problem about theme? i am using decor-home theme. slider has a bug. firstly should be slider, and after then other wp bakery element should be; but wp bakery elements goes up to under slider. https://woodcy.com
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Thanks for using our theme.
Please contact us via form on this page – https://themeforest.net/user/8theme by email, and provide temporary wp-admin access, so we can take a closer look at settings on your site.
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I need support but your password recovery does not work. After continue we just got: Captcha does not pass! Help needed!!!
Your contact form https://www.8theme.com/contact-us/ is also not working!!!
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Please contact us via form on this page – https://themeforest.net/user/8theme , describe problems in more detail, and you will get assistance.
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Can I have a demo to look at admin and sellers dashboard pls?
Hello,
Thanks for your interest in our theme.
You can buy XStore and test it during next 3 days. If you don’t like that we’ll give you a refund.
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Does the theme support product page navigation? Example of this image
https://imgur.com/DZg3VYeHello,
Thanks for using our theme.
We have “Show Next/Previous Product Navigation” in Theme Options, but it is a bit different from your example.
You can post your request here – https://www.8theme.com/taskboard/ , so our dev team read it. If it takes votes from other customers, our dev team will try to add it in one of the next updates.
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