1422 comments found.
Hi there, I have some open ticket. When can I expect to hear back? Thanks.
Hi soulskybg,
Thanks for submitting a ticket. While I do typically answer tickets within 24 hours, it may take longer on weekends and holidays. I appreciate your patience and I will answer your ticket in the order it was submitted. Thanks!
worst support 1 month no reply ?
Hi pixiostudio,
I have responded to all open tickets within the past few days, so if you have not heard back within a month, please respond to your ticket and I’ll take a look into this for you.
Hi there, on this web site I am using https://qninfo.rs/ Zox News theme. After latest update, the “comment” button disappears from all posts.The “click to comment” button also disappears for these posts as well as any previous comments on the post. WordPress ver. 6.1.1 and Zox News 1.1.0 Can someone tell me how to solve this problem? Thank you
Hi soulskybg,
If you have any questions/issues, please submit a ticket at the Support Center and I’ll be happy to help. Thanks!
Hi, can I ask you for help? How change for example “1 week ago” to regular date D/M/Y? To bypass <?php printf( esc_html__( ’%s ago’, ‘zox-news’ ), human_time_diff( get_the_time( ‘U’ ), current_time( ‘timestamp’ ) ) ); ?>
Hi soulskybg,
If you have any questions/issues, please submit a ticket at the Support Center and I’ll be happy to help. Thanks!
Thanks for the update… we’re just about to purchase another license.
You’re very welcome, and thanks so much for your continued business!
Keep up the good work… I just purchased the other license.. Left another 5-star review.
Thanks again, C-Y-B-E-R!
Dear support, I posted a new question on the ticket https://mvpthemes.zendesk.com/hc/en-us/requests/16462 please reply. Thank you, Vuk Mileusnic
Hi soulskybg,
Thanks for submitting a ticket. I appreciate your patience and I will answer your ticket in the order it was submitted. Thanks!
Thanks!
Hi there, I posted issue on https://mvpthemes.zendesk.com/hc/en-us/requests/16462 (Problem with Zox News: Home Featured 2 Widget) Can I expect an answer to this issue soon? Thank you
Hi soulskybg,
Thanks for submitting a ticket. I appreciate your patience and I will answer your ticket in the order it was submitted. Thanks!
Thanks. I am waiting for an answer
Hello sir Can i use your theme on my sarkari naukri website
if yes please let me know
Hi officialhimanshu3,
You can use the theme on any site with WordPress.
I read the documentation… the problem is that the reviewer plugin is no longer available in codecanyon and about the theia-post-slider plugin I have no news… it is not in codecanyon and I don’t have any activation code either. Or at least no activation code that works. The data that I filled in to activate the plugins is all correct but it tells me that my license is invalid. I installed the Theia post slider plugin directly from the admin, then I deleted it and uploaded it from the folder I downloaded from themeforest… but it’s still not activated. I want to clarify that I also read the frequently asked questions before contacting me…so I expect an answer to the problem…not that they send me to reread the documentation. And please respond immediately, don’t make me wait another 48 hours.
Hi glowak,
I would like to first mention that neither of the plugins are necessary for the function of the theme.
Second, the correct purchase code to activate both plugins is located in the respective sections of the Zox News documentation.
If you still need help, please submit a ticket at the Support Center and I’ll be happy to help. Thanks!
I understand. The problem is that I already submitted the ticket and the only response I get is that I check the documentation. From what I read in the comments EVERYONE has problems activating the mentioned plugins. Obviously this is something they need to fix. As I already said, the ticket is open… I hope to get a solution.
Hi glowak,
And every time I have a customer ask me about this, I point them to the documentation, where the activation codes are located. All that is required is to open the theme documentation, click on the Theia Post Slider or Reviewer Plugin section, and you will see the activation code that you are supposed to use for the plugins.
What continues to happen, is customers simply assume that the purchase code is the same as the theme purchase code and don’t bother carefully looking at the actual theme documentation. You would save yourself a great deal of time and aggravation if you simply looked at the theme documentation.
I read all the documentation… and I can’t find the code to activate the plugin… could you mark it in red? In the tickets, send the corresponding screenshots to precisely save time and be as clear as possible. I checked in Documentation/assets/reviewer and there is a pdf…I can’t find the correct code there.
Hi glowak,
As previously stated, the activation codes are located in the theme documentation file...NOT the assets folder. Please open the theme documentation file and navigate to the Reviewer section.
This is a great theme, although there are some issues I’ve noticed recently:
- After latest update, the “comment” button disappears from all posts that are over 2 weeks old. The “click to comment” button also disappears for these posts as well as any previous comments on the post.
- After latest update, viewing all posts from a specific author shows no featured image on every fifth post (shows just the title and excerpt). Same issue for searched posts. It shows perfectly fine on the category pages though.
- There is no ability to show “last updated on” for posts, it only shows readers when the post was first published.
- The theme has some AMP and performance issues in regards to Google. The theme should be optimized in the next update taking Core Web Vitals and page experience into consideration to allow theme users to get better SEO rankings.
For MVP Themes: Are there any new upcoming themes? Any plan on updating Zox News theme?
Hi BashKOsman,
If you have any questions/issues, please submit a ticket at the Support Center and I’ll be happy to help. Thanks!
paid for support for 12 months but useless since one week of no response now thinking about why I bought this theme. will you support it or not I spent a lot of money on this project?
1. AMP has an issue mobile version not working properly with this theme. and because of this google not indexing the website.
2. Plugin comes up with this theme theia post slider, reviewer not working
3. SVG Logo cannot resize
Hi pixiostudio,
My sincere apologies. While I typically respond within 24 hours, I’ve been taking some time off in the past week, but I will respond to you very shortly. I appreciate your patience.
worst support 1 month no reply ?
Hi pixiostudio,
I have responded to all open tickets within the past few days, so if you have not heard back within a month, please respond to your ticket and I’ll take a look into this for you.
Hello, Where do I find the activation key for Theia Post Slider?
Hi webaadmin,
That is located in the theme documentation.
If you have any questions/issues, please submit a ticket at the Support Center and I’ll be happy to help. Thanks!
OK many thanks. But after activation it says Expired 9 months ago. Cannot update plugin.
Hi webaadmin,
As previously mentioned, if you have any questions/issues, please submit a ticket at the Support Center and I’ll be happy to help. Thanks!
I have submitted the ticket 24 hours ago. But no one is replying there.
Hi webaadmin,
My sincere apologies. While I typically respond within 24 hours, I’ve been taking some time off in the past week, but I will respond to you very shortly. I appreciate your patience.
Hi, i run some tests with your theme and i realy like the performance. Great job! Question, the theme loads ajax.googleapis.com and there is no feature that can be tured off to disable this. Since gdpr i need to disable this to use this theme for a client website.
Hi seofoxx,
It is not showing that you have purchased the theme. Please login with the username you purchased the theme with and post a comment here so I can confirm your purchase. Thanks!
Just a heads up… we were having issues that seemed to be related to the Gutenberg editor. Thought the following may benefit others.
This following message appeared when wordpress seemed to autosave when adding or updating a post.
””Updating failed. The response is not a valid JSON response.”
FIX Attempted: Updated permalinks (issue remained) FIX: Installed and activate [Classic Editor] plugin
Perhaps this is something that could be looked into for a future update.
Hi CYBER,
If you have any questions/issues, please submit a ticket at the Support Center and I’ll be happy to help. Thanks!
Hi, Where is option to make the header and footer full width? Also I am unable to make the header top ad are same as your demo on https://mvpthemes.com/zoxnews/.
My website url is https://inprofiledaily.com/. Help will be really appreciated as I did not find it in the documentation of the theme.
Hi DeviateCreative,
It is not showing that you have purchased the theme. Please login with the username you purchased the theme with and post a comment here so I can confirm your purchase. Thanks!
Hello, What happened to this theme. Featured images thumbnails on home page have been showing twice and I don’t know how to fix this? Here’s my site blueandgreentomorrow.com
Hi ryankh,
If you have any questions/issues, please submit a ticket at the Support Center and I’ll be happy to help. Thanks!
Error on PHP8: PHP message: PHP Warning: Undefined variable $post in /www/wwwroot/mysite.com/wp-content/plugins/mvp-social-buttons/mvp-social-buttons.php on line 27 PHP message: PHP Warning: Attempt to read property “ID” on null in /www/wwwroot/mysite.com/wp-content/plugins/mvp-social-buttons/mvp-social-buttons.php
Hi jonas888,
If you have any questions/issues, please submit a ticket at the Support Center and I’ll be happy to help. Thanks!
Hello How can i change Footer BG color?
Hi staidly,
If you have any questions/issues, please submit a ticket at the Support Center and I’ll be happy to help. Thanks!
I did but no response that why i had comment here
Hi staidly,
Unfortunately, I’m not able to respond to everyone’s ticket right away, but thanks for submitting a ticket. While I do typically answer tickets within 24 hours, it may take longer on weekends and holidays. I appreciate your patience and I will answer your ticket in the order it was submitted. Thanks!
Will you be adding the updated Theia Post Slider anytime soon? It’s up to version 2.7.5
It appears that the last time the plugin was updated in the theme was way back in 2019, and the license code in the theme documents appears to have expired???
The message in admin says “Hmm… Your license has expired. You can still continue using all the Premium features, but you’ll need to renew your license to continue getting updates and support. “
Hi C-Y-B-E-R,
That has to do with the plugin author leaving Themeforest and changing the way that licenses are handled. Unfortunately, there is no way to renew the extended license unless you purchase your own directly from the developer. But I am in the process of trying to find a suitable replacement to include in the theme. In the meantime, you can certainly still continue to use the plugin with the current version.
Ok, I was just worried about the security of the plugin being so many versions old.
Hi I just want to know how to edit subeding in post
Hi sphere1,
If you have any questions/issues, please submit a ticket at the Support Center and I’ll be happy to help. Thanks!
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