23189 comments found.
Asked how to edit the porto logo at the bottom (not the footer) They gave an explanation how to edit the footer. Now they ask me for login, to disable plugins to solve my problems. Come on, what kind of answer is this? Just explain me how to edit the the template area on the very bottom…
Hello, @fotografieronald,
You can change/remove that Logo and content of the footer copyright from Porto >> Them Options >> Footer as per your requirements.
Regards, P-THEMES.
I submitted the request ticket the day before yesterday, nobody help to solve my problem, the after-sales service is too bad and slow.
Hello, @Chiuer,
Really sorry for the inconveniance but this is not true at all, our system shows, you generated 2 support ticket, one was replied back on Wednesday and the last one was already replied back yesterday: https://postimg.cc/p5nm0LpQ so please check back to your support ticket reply again.
Regards, P-THEMES.
Hello! Since updating to 6.6 the Customize button in the top admin bar is gone and a new button has appeared “Edit Site” witch does not work! I can not get to my custom Css now. What can I do to fix this?
Hello, @tudor302,
Which Customize button are you talking about? Could you please share the screenshot of that button?
And you can check the CSS under Porto >> Theme Options >> Skin >> Custom CSS.
Regards, P-THEMES.
Hello!
Here is a image with the button that is gone after the update ( https://postimg.cc/9D5W8yhf ). And under Porto >> Theme Options >> Skin >> Custom CSS I can not see my custom Css with I wrote in the “Addicitional Css” section ( https://postimg.cc/CngNrvmN ).
Please help! Thank you for your time.
Hello, @tudor302,
Please check under Appearance >> Customize.
Regards, P-THEMES.
I WANT TO KNOW WHEN I TRY UPLOAD AND INSTALL PLUG-INS IT TELLS ME THAT I NEED TO REGISTER THE THEME WHICH I KEEP TRYING TO DO BUT THEN I GET AN ERROR MESSAGE NOT ALLOWING ME TO REGISTER. THIS IS PISSING ME OFF. I’m ABOUT TO FILE A COMPLAINT. I have purchased this f**ing theme an I’m trying use it. Now damn it, help me.
Hello, @PugetSoundWeb,
First of all, please do not use abusive language and keep in manners.
Your purchase code was already registered on site: https://www.embdestination.com/ and that was the reason it was not activating on another site, because 1 license is used for 1 single live URL only, this is Envato policy and you may wish to confirm from them as well.
And now: I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
The item is broken, malfunctioning or not as described
I am currently designing the website on a 13inch Macbook PRO and using Elementor. For whatever reason, when I set the product display to 4 columns, it only displays 3 columns. In order to display the 4 columns, I have to set the number of columns to 6.
When i view the website on my 16inch Acer laptop which runs Internet Explorer, all columns are properly displayed. I see all 6 columns instead of the 4 columns i wish to display.
I should have the ability to edit the page and see the updates exactly as I want them. If I want 4 columns on a 13-inch and/or 14-inch device, I should be able to see that.
Please see the video links below….
Header slider disappeared.
Site looks different from browser to browser…
https://www.loom.com/share/e07d4c1e8bd045d985332c813e7f6a92 https://www.loom.com/share/6050606d244b435bb64f72f8d15b3efePorto Studio does not want to load..
https://www.loom.com/share/20d3a42f8c06436ea2f2178d0e3d3d4cHello, @BraveMarketingAgency,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hi I have a problem with WOOOcommerce and my server told me that the problem is coming from Theme
Fatal error: Uncaught Error: Call to undefined method PortoShortcodesClass::generate_wpb_css() in /htdocs/wp-content/themes/porto/vc_templates/vc_btn.php:163 Stack trace: #0 /htdocs/wp-content/plugins/js_composer.old/include/classes/shortcodes/core/class-wpbakeryshortcode.php(451): require() #1 /htdocs/wp-content/plugins/js_composer.old/include/classes/shortcodes/core/class-wpbakeryshortcode.php(424): WPBakeryShortCode->loadTemplate(Array, ’’) #2 /htdocs/wp-content/plugins/js_composer.old/include/classes/shortcodes/core/class-wpbakeryshortcode.php(546): WPBakeryShortCode->content(Array, ’’) #3 /htdocs/wp-content/plugins/js_composer.old/include/helpers/helpers.php(1323): WPBakeryShortCode->output(Array, ’’) #4 /htdocs/wp-includes/shortcodes.php(355): vc_do_shortcode(Array, ’’, ‘vc_btn’) #5 [internal function]: do_shortcode_tag(Array) #6 /htdocs/wp-includes/shortcodes.php(227): preg_replace_callback(’/\\[(\\[?)(vc_btn…’, ‘do_shortcode_ta…’, ‘[vc_btn title=”...’) #7 /htdocs/wp-content/plugins/js_composer.old/include/help in /htdocs/wp-content/themes/porto/vc_templates/vc_btn.php on line 163
Hello, @Anidea3848,
Could you please contact us via our support system with your site WP Admin and Cpanel Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hi, we are getting the following error in the browser console:
Uncaught SyntaxError: “undefined” is not valid JSON at JSON.parse (<anonymous>) at HTMLDivElement.<anonymous> (theme-async.min.js?ver=6.5.3:1:44658) at Function.each (jquery.min.js?ver=3.6.1:2:3003) at s.fn.init.each (jquery.min.js?ver=3.6.1:2:1481) at a (theme-async.min.js?ver=6.5.3:1:44535) at HTMLDocument.<anonymous> (theme-async.min.js?ver=6.5.3:1:47460) at e (jquery.min.js?ver=3.6.1:2:30038) at t (jquery.min.js?ver=3.6.1:2:30340)
Hello, @nmwoods_1,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Buen día
Me podría brindar la siguiente información
1. Son 133 plantillas diferentes de wordpress ? 2. Las plantillas Tienen implementado servicio de pagos por pse y tarjeta de crédito o se pueden implementar facilmente para colombia? 3. Que base de datos utiliza ? 4. Tiene alguna promoción? 5. Al comprarlas que me llegaría y como ? 6. Cuanto es en pesos colombianos ? 7. Como es el tema de instalacion? Instalo el tema en wordpress y y se ahi puedo escoger cualquier tema o los temas vienen por a parte y puedo instalar cualquiera de ellos. 8. Puedo vender los temas o modificarlos ?
Hello, @rauleduardo1992,
First of all, thanks for showing your interest in Porto WordPress 
1. Yes we have 133 pre-built demos, and you can check all of them here: https://www.portotheme.com/wordpress/porto_landing/
2. Our shop templates are based on the WooCommerce plugin and WooCommerce has the default payment options, you can read here: https://learnwoo.com/woocommerce-default-payment-gateways/
3. It’s a WordPress theme so you can Install the theme on WordPress only and you can contact your service provider for the WordPress database concern.
4. Our theme is on sale now and less than 24 hours are remaining in ending that sale, and we do not have any other promotion for now.
5. You will get the WordPress Theme and plugins included in the theme package and then you can Install it on your site: https://www.portotheme.com/wordpress/porto/documentation/installation-video/
6. You can convert your currency into dollars online on google and check the amount.
7. Please check the videos in point no 5 and you will get the answer to your question.
8. No you can not sell the theme, this is against Envato policy.
Regards, P-THEMES.
Hello, I try to use the Import/Export function from the Theme Options. When clicking on import (both URL and File) it says settings are imported, but in fact nothing changed. Both websites have an active licences and are up-to-date.
How to solve this issue?
Thanks!
Hello, @thecreativelabnet,
After completing the importing process, you have to click on save changes button and then check back to your site after removing the browser cache.
Otherwise, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hello, after the last update of the theme, the product title does not appear on the single product page. I request your urgent help.
Hello, @sonertan,
Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after removing the browser cache.
.single-product .product_title {
display: block !important;
}
Regards, P-THEMES.
Hi! After updating to version 6.6.0, under Templates Builder > Single Product, the customizer no longer works?
Hello, @alexpeterlong,
I have just tested it at my end on my test site and finds it working perfectly fine at my end, please see this screenshot: https://postimg.cc/HjzbMf6x please make sure that you have updated the theme properly and also make sure that you have updated the porto functionality plugin as well.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 23/09/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
Hi! I noticed, the product image is not the same, is there any way to fix it?
This is my website: https://thumuadonghohieu.com/hop-xay-dong-ho/ Image: https://ibb.co/LdMzpSR
Hello, @alexpeterlong,
Your provided image URL is showing this: https://postimg.cc/sM5yG6fT
Regards, P-THEMES.
Hi! This link you can see https://thumuadonghohieu.com/hop-xoay-dong-ho/
Hello, @alexpeterlong,
Do you want to set the same height and size of the product images on Shop/Category pages?
Regards, P-THEMES.
Hi! That’s right, that’s what I need, please help me.
Hello, @alexpeterlong,
The images settings are not depends on our theme but it is coming from the WooCommerce, so you have to go to Appearance >> Customize >> WooCommerce >> Product Images and change the “Thumbnail cropping” option as per your requirements.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 23/09/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
Hello,
I would like a refund, your product has a lot of problems on my server (incomplete loading of libraries) however I have a fairly sturdy server: dedicated server 32 gb of ram 1000 bg of nvme hard disk
Hello, @snake332,
Could you please contact us via our support system with your site WP Admin and Cpanel Login details and explain your issue in detail there, if possible with some screenshots or small video clips so that our experts will check it for you on your site and help you out if possible.
Regards, P-THEMES.
Hi, does the latest 6.6.0 theme update support WooCommerce 7.1.x
Thank you.
Hello, @MrADeveci,
Yes our latest version of the theme 6.6.0 is fully ready and compaitable with WooCommerce 7.1.x.
Regards, P-THEMES.
I purchase the theme and when I went to install the demo site template. the site layout is all over the place and doesn’t look remotely like what the template should look like…im using shop 6
Hello, @opticp,
Could you please share your live site URL with me here to check on which you are facing the issue so that I will check and help you out accordingly.
Regards, P-THEMES.
here it is
Hello, @opticp,
This is your site SSL certificate issue, please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/
Regards, P-THEMES.
this helps! thanks
You’re Most Welcome!!
The license of my theme is used on an unknown site I would like to deactivate it please
Hello, @dev_marius,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
You do realize that when using Elementor as the editor for Architecture 2 demo none of the elements in the elements link work, right?
Hello, @guyzamir,
Could you please explain your issue more clearly if possible with some screenshots for my better understanding.
Regards, P-THEMES.
As well as the access details, I sent the reference via email.
The services part of the slider area is not imported correctly.
Hello, @guyzamir,
I have just tested it at my end on my test site and it is working perfectly fine for me, please contact us via our support system with your site WP Admin Login details so that our experts will check it for you on your site and help you out.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 05/03/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
I have already sent the site access information. I see no reason to purchase a support license once again when there is such a significant bug when you check the linked domains, we have just activated the template for the demo. Please, do you have access details and the problem is urgent. Thanks.
Hello, @guyzamir,
First of all, this is not the bug as this only happens on your site not on my test site and not on other customers sites.
Second, we have to follow the Envato policy and this is illegal to get/provide the support when the support is expired.
And you can write us via our suppot system here: http://portotheme.com/support with your site WP Admin Login details so that our experts will check it for you on your site and help you out.
Regards, P-THEMES.
First of all, this does not happen only to me, I am listing here 2 customers who presented you with the same problem and you directed them to submit a support ticket but you still did not solve the problem. For example: User: Aphro (16 days ago) “Hi! Where can I find the “services” template page for “architecture 2”? It has not been loaded with demo content install and it is not in the “porto studio”. Thanks! :)” User: QUOALA (11 months ago) “Hello, I bought your theme and loaded the Architecture 2 demo with Elementor but I have big problems with the display, starting with the slider that doesn’t work. Thank you for helping me.”
I contacted you in a message through here: https://themeforest.net/user/p-themes#contactHello, @guyzamir,
Please write to me via email aizazawan55@yahoo.com with this comment URL so that I will further assist you and check it for you on your site.
Regards, P-THEMES.
I sent you an email. Did you receive it?
Hello, @guyzamir,
Replied back to your email, please check back your email reply now.
Regards, P-THEMES.
how to can edit this from all the pages and posts?
we don’t want h1 here,, we want div or h5
Hello, @cyberwebmaster,
Could you please explain your issue in detail, if possible with some screenshots for my better understanding.
Regards, P-THEMES.
how we can remove /product/ from widgets, i want to have http://website.com/product-url without http://website.com/product/product-url
Hello, @cyberwebmaster,
You have to check under WordPress Permalinks setting as our theme does not have any influence on it.
https://wordpress.org/support/article/using-permalinks/Regards, P-THEMES.
Hello, how to enable registration option on theme? I see only login I need also to enable my customer to register , get email and approve their account
Hello, @bakulutu,
Please go to WP-Dashboard >> WooCommerce >> Setting >> Account’s & Privacy and check yes below given both options and then check your site after removing the browser cache.
1. Allow customers to create an account during checkout 2. Allow customers to create an account on the "My account" page
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 26/12/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
Getting 2 Major issues:
1. None of the forms on my website is working. The forms are made with elementor pro forms. Submitting any form gives “X Error”
2. After a purchase is complete, instead of getting the thank you page, user gets “there has been a critical error on this website” message. And No emails are delivered. This happened since 18th Nov.
I use FluentCRM pro, FluentSMTP, Amazon SES, Amazon WorkMail.
I am asking for support here because my support login has some issues. I wanted to change the support login mail ID. I get the email to confirm my email Address. When I click on the link and proceed to change the password, nothing happens. I get Forbidden Error message. Please help me
Hello, @elancedigitalmedia,
Could you please once try again, and if you will find the same issue again then please share your theme purchase code PDF file with me with this comment URL via my email aizazawan55@yahoo.com so that I will reset the support account for you.
Regards, P-THEMES.
