23221 comments found.
How can access to source strings because you have an error In translating the word Connect us us in Arabic
Hello, @reembojeer,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
I use porto theme and I have two languages how can change footer ribbon text Arabic and English
Hello, @reembojeer,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
Can you please check support ticket at P theme site. I sent support ticket there about key reset so I can use the porto theme I purchased here. Thank you.
Hello, @JamesGale,
I have just confirmed from the support department and they said that they already replied to your support ticket #12051, so please check your support ticket reply and reply to your support ticket accordingly and please do not panic here and ask for the support tickets as you will always get the reply of your support tickets once it’s resolved.
Regards, P-THEMES.
Good evening. Why can’t I see the product on the product page? The product is there, but I can’t see it. Thanks.
Hello, @Chrysmar,
Could you please check it once by activating the default WordPress theme, like Twenty Twenty Two, just to make it sure that the issue is with our theme or not? If the issue will persist with the default WordPress theme as well then you have to reach out to the WooCommerce support for your issue, Otherwise, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
The problem is from the Porto theme. Where should I send you the login data in Cpanel?
Hello, @Chrysmar,
You can share via our support system here: http://portotheme.com/support
Regards, P-THEMES.
I opened a ticket with the login data in cpanel
Hello, @Chrysmar,
Now, please be patience, once your support ticket will be resolved, you will get the reply to your support ticket accordingly.
Regards, P-THEMES.
Hello, when we buy the theme, can we install it on 5 different sites? All sites are mine.
Hello, @mehell,
First of all, thanks for showing your interest in Porto WordPress 
1 single license is used for 1 single live URL only, this is Envato policy and you may wish to confirm with them as well.
Please read our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/how-to-register-porto/
Regards, P-THEMES.
Hi, Team
After updating the latest version theme, the theme editor or plugin editor under Appearance is gone. I can not find this option to add the custom code snippets.
Is there anyone who has the same issue as mine?
I have another staging site with another theme has no such issue. Can you please help to investigate and advise how to fix it?
Hello, @crazy_cube,
Please make sure that you have updated the plugins as well, if yes then please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
thanks, mate. A ticket is submitted and please quickly resolve this issue.
Hello, @crazy_cube,
Now, please be patience, once your support ticket will be resolved, you will get a reply to your support ticket accordingly.
Regards, P-THEMES.
Problem resolved! They have been moved to under Tool tab now. Is it the new settings from the latest theme version?
Hello, @crazy_cube,
Sound’s Good!! that your issue is resolved now and Yes right.
Regards, P-THEMES.
Ok, thanks.
You’re Most Welcome!!
After I install the theme, the error code appears on the home page, how can I solve this problem?
Warning: extract() expects parameter 1 to be array, null given in /www/wwwroot/mallzozo.top/wp-content/plugins/porto-functionality/widgets/block.php on line 23
Hello, @asong528,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hey there could you help me please, when I do purchase code on Wordpress its doesn’t accept. HELP.
Hello, @aycicek07,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
Hi there i have a problem with the cart icon loading forever please take a look at www.kalaitzis.gr. Try to add to cart product and just do nothing!
Hello, @inetgr,
Please try to disable all the third party plugins on your site and check back, it seems any third party plugin creating the issue on your site.
Regards, P-THEMES.
What plugin can I use for additional variation gallery’s? I tried a few but none of them work with your theme
Hello, @dennygoosensen,
Unfortunately, we haven’t tested any of the third party plugin with our theme for this purpose, so we are unable to suggest you officially, you can try with any one which better meets your requirements.
Regards, P-THEMES.
what is this issues ?
The package could not be installed. The theme is missing the style.css stylesheet.
Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
Hello, @214160040,
Missing style sheet error when installing the theme
A common issue that can occur with users new to installing WordPress themes is a “Broken theme and/or stylesheets missing” error message being displayed when trying to upload or activate the theme. This error message does not mean that the theme you have purchased is broken, it simply means it has been uploaded incorrectly. Luckily, there is a very easy fix.
Regards, P-THEMES.
Hi, I have a problem… the stars below the product are not clickable. I also followed some tips like: Please go to Woocommerce >> Settings >> Product >> Product Rating >> Enable Star Rating Reviews.
OR
Please go to WP Dashboard >> Products >> Select all products >> Select the Edit from dropdown >> Click Apply >> Then you will see the Comment options set as Allow. https://postimg.cc/sMW7xg1D But nothing to do. the site link is: https://lelettricoillumination.it/
This is the product enabled for comments: https://lelettricoillumination.it/prodotto/led-leuchtmittel-kunststoff-opal-1xe27-illu-5/
Hello, @genesis_italia_srl,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Asked how to edit the porto logo at the bottom (not the footer) They gave an explanation how to edit the footer. Now they ask me for login, to disable plugins to solve my problems. Come on, what kind of answer is this? Just explain me how to edit the the template area on the very bottom…
Hello, @fotografieronald,
You can change/remove that Logo and content of the footer copyright from Porto >> Them Options >> Footer as per your requirements.
Regards, P-THEMES.
I submitted the request ticket the day before yesterday, nobody help to solve my problem, the after-sales service is too bad and slow.
Hello, @Chiuer,
Really sorry for the inconveniance but this is not true at all, our system shows, you generated 2 support ticket, one was replied back on Wednesday and the last one was already replied back yesterday: https://postimg.cc/p5nm0LpQ so please check back to your support ticket reply again.
Regards, P-THEMES.
Hello! Since updating to 6.6 the Customize button in the top admin bar is gone and a new button has appeared “Edit Site” witch does not work! I can not get to my custom Css now. What can I do to fix this?
Hello, @tudor302,
Which Customize button are you talking about? Could you please share the screenshot of that button?
And you can check the CSS under Porto >> Theme Options >> Skin >> Custom CSS.
Regards, P-THEMES.
Hello!
Here is a image with the button that is gone after the update ( https://postimg.cc/9D5W8yhf ). And under Porto >> Theme Options >> Skin >> Custom CSS I can not see my custom Css with I wrote in the “Addicitional Css” section ( https://postimg.cc/CngNrvmN ).
Please help! Thank you for your time.
Hello, @tudor302,
Please check under Appearance >> Customize.
Regards, P-THEMES.
I WANT TO KNOW WHEN I TRY UPLOAD AND INSTALL PLUG-INS IT TELLS ME THAT I NEED TO REGISTER THE THEME WHICH I KEEP TRYING TO DO BUT THEN I GET AN ERROR MESSAGE NOT ALLOWING ME TO REGISTER. THIS IS PISSING ME OFF. I’m ABOUT TO FILE A COMPLAINT. I have purchased this f**ing theme an I’m trying use it. Now damn it, help me.
Hello, @PugetSoundWeb,
First of all, please do not use abusive language and keep in manners.
Your purchase code was already registered on site: https://www.embdestination.com/ and that was the reason it was not activating on another site, because 1 license is used for 1 single live URL only, this is Envato policy and you may wish to confirm from them as well.
And now: I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
The item is broken, malfunctioning or not as described
I am currently designing the website on a 13inch Macbook PRO and using Elementor. For whatever reason, when I set the product display to 4 columns, it only displays 3 columns. In order to display the 4 columns, I have to set the number of columns to 6.
When i view the website on my 16inch Acer laptop which runs Internet Explorer, all columns are properly displayed. I see all 6 columns instead of the 4 columns i wish to display.
I should have the ability to edit the page and see the updates exactly as I want them. If I want 4 columns on a 13-inch and/or 14-inch device, I should be able to see that.
Please see the video links below….
Header slider disappeared.
Site looks different from browser to browser…
https://www.loom.com/share/e07d4c1e8bd045d985332c813e7f6a92 https://www.loom.com/share/6050606d244b435bb64f72f8d15b3efePorto Studio does not want to load..
https://www.loom.com/share/20d3a42f8c06436ea2f2178d0e3d3d4cHello, @BraveMarketingAgency,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hi I have a problem with WOOOcommerce and my server told me that the problem is coming from Theme
Fatal error: Uncaught Error: Call to undefined method PortoShortcodesClass::generate_wpb_css() in /htdocs/wp-content/themes/porto/vc_templates/vc_btn.php:163 Stack trace: #0 /htdocs/wp-content/plugins/js_composer.old/include/classes/shortcodes/core/class-wpbakeryshortcode.php(451): require() #1 /htdocs/wp-content/plugins/js_composer.old/include/classes/shortcodes/core/class-wpbakeryshortcode.php(424): WPBakeryShortCode->loadTemplate(Array, ’’) #2 /htdocs/wp-content/plugins/js_composer.old/include/classes/shortcodes/core/class-wpbakeryshortcode.php(546): WPBakeryShortCode->content(Array, ’’) #3 /htdocs/wp-content/plugins/js_composer.old/include/helpers/helpers.php(1323): WPBakeryShortCode->output(Array, ’’) #4 /htdocs/wp-includes/shortcodes.php(355): vc_do_shortcode(Array, ’’, ‘vc_btn’) #5 [internal function]: do_shortcode_tag(Array) #6 /htdocs/wp-includes/shortcodes.php(227): preg_replace_callback(’/\\[(\\[?)(vc_btn…’, ‘do_shortcode_ta…’, ‘[vc_btn title=”...’) #7 /htdocs/wp-content/plugins/js_composer.old/include/help in /htdocs/wp-content/themes/porto/vc_templates/vc_btn.php on line 163
Hello, @Anidea3848,
Could you please contact us via our support system with your site WP Admin and Cpanel Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hi, we are getting the following error in the browser console:
Uncaught SyntaxError: “undefined” is not valid JSON at JSON.parse (<anonymous>) at HTMLDivElement.<anonymous> (theme-async.min.js?ver=6.5.3:1:44658) at Function.each (jquery.min.js?ver=3.6.1:2:3003) at s.fn.init.each (jquery.min.js?ver=3.6.1:2:1481) at a (theme-async.min.js?ver=6.5.3:1:44535) at HTMLDocument.<anonymous> (theme-async.min.js?ver=6.5.3:1:47460) at e (jquery.min.js?ver=3.6.1:2:30038) at t (jquery.min.js?ver=3.6.1:2:30340)
Hello, @nmwoods_1,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Buen día
Me podría brindar la siguiente información
1. Son 133 plantillas diferentes de wordpress ? 2. Las plantillas Tienen implementado servicio de pagos por pse y tarjeta de crédito o se pueden implementar facilmente para colombia? 3. Que base de datos utiliza ? 4. Tiene alguna promoción? 5. Al comprarlas que me llegaría y como ? 6. Cuanto es en pesos colombianos ? 7. Como es el tema de instalacion? Instalo el tema en wordpress y y se ahi puedo escoger cualquier tema o los temas vienen por a parte y puedo instalar cualquiera de ellos. 8. Puedo vender los temas o modificarlos ?
Hello, @rauleduardo1992,
First of all, thanks for showing your interest in Porto WordPress
1. Yes we have 133 pre-built demos, and you can check all of them here: https://www.portotheme.com/wordpress/porto_landing/
2. Our shop templates are based on the WooCommerce plugin and WooCommerce has the default payment options, you can read here: https://learnwoo.com/woocommerce-default-payment-gateways/
3. It’s a WordPress theme so you can Install the theme on WordPress only and you can contact your service provider for the WordPress database concern.
4. Our theme is on sale now and less than 24 hours are remaining in ending that sale, and we do not have any other promotion for now.
5. You will get the WordPress Theme and plugins included in the theme package and then you can Install it on your site: https://www.portotheme.com/wordpress/porto/documentation/installation-video/
6. You can convert your currency into dollars online on google and check the amount.
7. Please check the videos in point no 5 and you will get the answer to your question.
8. No you can not sell the theme, this is against Envato policy.
Regards, P-THEMES.
