7265 comments found.
Good morning, my friends : In fact, I also ask, like Mr. Excel01, because I plan to buy and use templates on a main domain and on a subdomain. . I think it is useful to answer the question here. I wish everyone a happy year
Hi, happy new year! thank you for your request. Please check the license terms here https://themeforest.net/licenses/terms/regular If you need more details on this or if you have some special configuration – please drop us a line via our contact form at https://themeforest.net/user/codexthemes
Hello. How can i show full the title product in Products Gird? You can see it: https://prnt.sc/Xu74aYGMadLv
Hi, by default there shouldn’t be any truncate in product titles, please drop us a line via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code, we will check
Hello, why is the display of my theme on the mobile terminal particularly poor, and the layout changes a lot
Hi, sorry, not quite sure what exactly do you mean? Can you please contact us via our contact form at https://themeforest.net/user/codexthemes and provide your URL and purchase code? We will check.
Hi, I bought a licence, how many websites can it be used? do you have a licence for multiple websites use?
Hi, thank you for your purchase. Please contact us via our contact form at https://themeforest.net/user/codexthemes , thank you
Hi:
I’ve 4 licenses of TheGem and one of them is activated to this domain: dentalart.art, but I no longer have access to it and i want to unlink this license so i can use it in another domain.
Can you please help me with this? I think i don’t need to extend support just for this.
Thanks in advance.
Hi, please share your purchase code via our contact form at themeforest.net/user/codexthemes , thank you
In the shop demos, I don’t see an off canvas side cart but only a dropdown cart for the cart icons. Is this possible?
Hi, thank you for your request and sorry for the delay because of the weekend. Yes, it will be possible with the next update.
Hello, Could you check the contact forms, They have been distorted for 2 days. I attached the Screnshoot https://oxworldwide.com/contact-form.png Thanks!!!
Hi, the problem is with the latest update of the contact form 7 plugin, there is an issue: https://wordpress.org/support/topic/fixed-p-tag-added-with-latest-plugin-update/ For now you can fix it by editing wp-config.php file – add the following line to your wp-config.php file:
define( ‘WPCF7_AUTOP’, false );
We will wait for the next update of Contact Form 7, they will fix this issue for sure.
many thanks! it’s solved
Hi, we would like to know the name of the Product Extra Description field on the database in order to import products from WooCommerce. Thanks
Hi, we have replied in your ticket some time ago, please check
Hi, yes I check, it’s solved. Many thanks!!!
What setting to change Main Image Background of Photography Theme (Lady with Hat) – I searched every setting to change this, but I can’t find in WP Bakery or any drop-down. I can see the information when I switch to Gutenberg.
Thanks, I had to manually select “Ken Burns Effect” and then the Image selection appeared. Thanks
Side Note: just reloaded the Demo and here is the “Row Setting” showing that it is not selected by default.
https://prnt.sc/4quLAH0_s7YAHere is a before and after of checking off the “Ken Burns Effect” Box.
https://prnt.sc/nUcpD8fAiLL4Also, when I make this change and then update the site, the page sections are now either gone or disappear after scrolling.
https://prnt.sc/pgik7TCILvP9Hi, would you be so kind to resubmit this via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code? Thank you.
Codex, I just switched to a new domain (properly deactivated, etc), but I am getting this this same weird occurrence from when it was fixed before, when trying to change out my main image. What can I do to fix this?
Hi, replied via email. Kindly check.
How do i change the color of the particles world map on the slider revolution please?
This is using the crypto currency gem coin one page
No worries, i have found it. Regards.
Hi, thank you very much for letting us know
Hello, I can’t unzip the elementor child theme. It keeps breaking. I have downloaded it freshly from the website several times but it still keeps breaking when unzipping the entire files and document zip.
Hi, do you have issues with unzipping the main zip file with all theme’s files and documentation? Would you be so kind to contact us via our contact form at https://themeforest.net/user/codexthemes and provide your purchase code? Thank you
Sure, I will right away
They say wp-rocket is included in the theme, but I can’t find it in the folder I downloaded. Can you tell me where to find it? Thank you
Hi, no, we do not say wp-rocket is included. We say, that TheGem has a one-click optimization feature which perfectly works for boosting performance out-of-the-box, please check https://codex-themes.com/thegem/features/performance-seo/. We have replied on your mail, please check.
Hello I use this template”digital agency” to enter the wp background to edit the home page, the top banner has not been displayed, and the error log shows #8 /home/koi/public_html/wp-includes/post.php(7404): do_action(‘cl in /home /koi/public_html/wp-includes/link-template.php on line 431 , please help, thanks!
Hi, please be so kind to resubmit this at codexthemes.ticksy.com and our support team will check it asap for you. Thank you.
Hi team, Good job and very complete. I had some doubts and I asked for help. Private Ticket #3185689 I await for answer. Best regards and happy business!
Processed
I still have problems with no solution. There is no way to clone an entire additional page without errors. I hope your help and I have given you admin access a long time ago. Greetings and thank you.
Hi, two days ago we have replied to your ticket 3185689 , however we didn’t get any reply from you, please check and reply in ticket. Thank you
Hello, we have the website with the backery thegem, but we would like to migrate it to the elementor thegem. Is it possible to do this without dying trying? Thanks
I migrated to thegem elementor and in the main menu the galleries disappeared
Processed via codexthemes.ticksy.com
Hi, Does this theme have a demo login to see the admin panel?
Hi, please drop us a line via our contact form at https://themeforest.net/user/codexthemes, thank you
Hey there! I can see that for the fullscreen overlay menu, it’s possible to close it by hitting ESC button but for the hamburger menu under https://codex-themes.com/thegem/sites/agency-dark/, that doesn’t seem to work. Could that feature be added for this menu style too?
Anyone there?
Hi, would you be so kind to share your purchase code via our contact form https://themeforest.net/user/codexthemes so we can discuss this in detail? Thank you
Difficult, since I have not purchased it yet …
Ok, I see, it is a pre-sale question. Yes, it can be done, just contact us after the purchase so we can guide you.
Thank you!
Footers are enabled, template is active but still on frontend footer is not visible here is the website link https://741.studio/
Hi, can you please share your purchase code via our contact form at https://themeforest.net/user/codexthemes , thank you
Hey sent please check
Hi, one questiion. How to set the footer bottom area to full width? Thanks a lot!
Hi, it is set to fullwidth by default. If this is not the case on your end, please share your URL and purchase code via our contact form at https://themeforest.net/user/codexthemes so we can check
Hello,
I am reinstalling backup files on my site https://lilithfoxx.com as it was deleted, however the site is saying that the theme is not activated. When I go to activate it, I get the error “This installation has been deregistered and can’t be registered again with this purchase code. Please purchase an additional copy of theme in order to get a new valid activation key for this installation. In case of any questions please”.
I go to deregister it, and there are no registrations listed. Can you please help?
Thank you
Hi, please share your purchase code via our contact form at https://themeforest.net/user/codexthemes , thank you
Hi, just bought and installed your theme and there is no Elementor inside. That was the reason I bought it as I don’t want to work t´with Wp BAkery but with Elementor. Can you please explain how to use the Elementor instead of WP bakery? Thank you.
Hi, thank you for your purchase. Please check https://codex-themes.com/thegem/documentation/#downloading-thegem – you need to download the main ZIP with all files and documentation, unzip it and there you will find TheGem_Elementor.zip – this is TheGem for Elementor.
Thank you. I did. Installed successfully, checked all boxes where to use it: But I still only have the possibility to choose WP BAkery as an editor. What do I have to do to be able to use it?
Hi, please double check you have installed TheGem Elementor, TheGem Elements plugin and Elementor plugin (all this is a part of the setup process). If yes and you have still issues with this – please submit a ticket at codexthemes.ticksy.com and provide your URL, thank you.
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