8873 comments found.
Hello Support. Wpbakery version 6.9.0 is not working any more on my site. I have update it several time to version 6.10. asking for activation. my pages is not working proper. how can it be resolved it.
Hello,
Plugins like WP Bakery page builder are not free in general. We have bought those paid plugins from our end and included them into our theme packages as external plugins and they are active from the theme side, so you can use those plugins without any restriction. All the updates we will include with the theme regular updates. So, the update of the plugins you will be able to get as soon as there will be the theme update
Cheers
Hi again, Please, check the ticket nummer : #Z40226. I found the issue but i don’t know how can i fix it. Please!!! I need help.
Hello,
Sorry for the delay, we have a long requests queue at the moment. The ticket will be checked as soon as possible according to the ticket ID queue. Thank you for your patience
Cheers
Thanks for your answer, Please dear, you have the login inf. for thw website and ftp access, you can remove and re-activate which plugin do you want, I need my site will working with your theme and plugins that used. Please, You can also re-install the new swedish wordpress if you want. I already before three days ago i removed the wp and the database and i added a new wp and database, and after that i installed your theme again, but i got the same issue. SO you can now, remove and re-activate any plugin. I need my site working please. When can do make that please? I need a deadline, please. Thanks
Hello, I’m finally getting to master this template which is very nice and quite easy. I have one questions regarding the listings, in my home page I would like to show for example only the SUV’s and in Elementor I can only sort by *listings and that is the only option I have. Am I my missing something in order to make what category I would like in the home page or if I would like to show precise cars in the homepage? Thank you for your help, Laurent
Hello,
As different demo layouts include various elements and settings, I need to ask you what demo layout you use. In order to be of better help. Thank you in advance!
Cheers
Hello, Thanks for your reply and the theme is Car Dealership Two
Thank you for the clarification, we do appreciate it. Unfortunately, there is no ready element that will display only the needed listings at the moment for Dealers Two with the Elementor. We recommend you write this kind of suggestion in our features request section of the Motors theme -> https://stylemixthemes.cnflx.io/boards/motors-car-dealer-rental-classifieds. We will include additional features/options according to the popularity of the requests from our dear customers
Cheers
Hello, support renewed but not yet active. Please help me with this.Thanks
Hello,
Try to Logout from the support site and log in with the help of the Login with Envato button, so the account will be synchronized with your Envato account
Cheers
The theme is very nice and the have many good functions. I need only please, help to solve my issue when i add a new car then my site is broken and i don’t understand why. And when i installed a new plugin that make a duplicate, then when i duplicate any car and make the changes then i don’t have a problem. I need help to fix this issue. Please
Hi again, please, now also when i duplicate the car, my site is broken again. I need to understand what must i do? Can do fix the issue and the bug with your theme or not? iF YOU CAN NOT DO THAT SO PLEASE TELL ME THAT?
I can’t add a new car. Please help!!!
Hello,
We have replied in your previous comment as well, please kindly check it. We should notify you, that this kind of very strange issue comes only on your site, as we have checked our customer’s live websites as well as we have checked our own testing environment. Please, try to test the theme for testing purposes on your own localhost in a completely fresh WordPress environment without any extra third-party plugins and with proper server limits for the theme
Cheers
Thanks for your answer, Please dear, you have the login inf. for thw website and ftp access, you can remove and re-activate which plugin do you want, I need my site will working with your theme and plugins that used. Please, You can also re-install the new swedish wordpress if you want. I already before three days ago i removed the wp and the database and i added a new wp and database, and after that i installed your theme again, but i got the same issue. SO you can now, remove and re-activate any plugin. I need my site working please. When can do make that please? I need a deadline, please. Thanks
Hi I added today a new car, and i got the same issue my site not wokring and it is broken.
please, the issue that broken myhome page and the search page when i added a new car today..
if i will delete the new car then the site will working again. I need help to fix this issue. Please, Can do ask the support to fix this issue?
Thanks
Hello,
Thank you for the clarification, we do appreciate your kind diligence! However, we should notify you, that this kind of very strange issue comes only on your site, as we have checked our customer’s live websites as well as we have checked our own testing environment. Please, try to test the theme for a testing purposes on your own localhost in a completely fresh WordPress environment without any extra third-party plugins and with proper server limits for the theme
Cheers
Thanks for your answer, Please dear, you have the login inf. for thw website and ftp access, you can remove and re-activate which plugin do you want, I need my site will working with your theme and plugins that used. Please, You can also re-install the new swedish wordpress if you want. I already before three days ago i removed the wp and the database and i added a new wp and database, and after that i installed your theme again, but i got the same issue. SO you can now, remove and re-activate any plugin. I need my site working please. When can do make that please? I need a deadline, please. Thanks
We have already replied to your comments
Cheers
I’ve purchased this Theme. I’m trying to create a support ticket and every time I do the website is telling me my purchase code has already been used – preventing me from creating a support ticket.
I updated the theme to the latest version and now, the dashboard won’t load (website is up, I can log out and access the login page), it times out. How can I get previous versions of the theme to upload via FTP?
Thanks.
Hello,
Try to Logout from the support site and log in with the help of the Login with Envato button, so the account will be synchronized with your Envato account
These steps should help to rectify the issues.
No access to the WordPress Dashboard after WordPress update?
Login to your ThemeForest profile and download the latest version of the Motors Theme. The following steps outlined in this manual show you how to do that – https://docs.stylemixthemes.com/motors-theme-documentation/general/included-files#how-to-download-motors-theme
Unzip the motors.zip archive you downloaded from ThemeForest.
Connect to your WordPress site via FTP/Cpanel and navigate to the following directory: ”.../wp-content/themes/”.
Now that you have unzipped the motors folder in Step 2 and found the themes directory in Step 3, upload the motors folder into the themes directory. (You need to accept the replacement).
Then navigate to the following directory: ”.../wp-content/plugins/” and remove the folders called ‘stm-post-type’ and ‘stm-motors-extends’.
Connect to your WordPress dashboard and navigate to Appearance > Install Plugins.
Select the STM Post Type and STM Motors Extends plugins and click Install via Bulk Actions.
Get Fatal Error after the STM Post Type update to v4.5.6?
Login to your ThemeForest profile and download the Motors package (All files & documentation).
Unzip the motors package and navigate to the Bundled Plugins folder.
In the Bundled Plugins folder, find the STM Motors Extends plugin zip archive.
Unzipping the plugin zip archive.
Connect to your WordPress site via FTP/Cpanel and navigate to the following directory: ”.../wp-content/plugins/”.
Find the stm-motors-extends folder and remove it. Upload the unzipped stm-motors-extends folder in Step 2 to the ”.../wp-content/plugins/” directory.
Please let us know if the instructions above don’t solve your problem. Our support team will be happy to help you further.
Cheers
Hello Support,
Fixed after 2 hours of sleuthing and using your reply!
The culprit came down to the required ‘stm-motors-extends’ plugin that was outdated, it was on v1.8.9. The template was updated to 5.3.6, but that plugin needed to be updated as well to v1.9.0, but it couldn’t because the template update prevented the dashboard loading to update that very plugin.
A circle of madness. ~:|
After creating a staging site, I had to use FTP to disable each plugin to identify the culprit.
Thanks for taking the time to detail the steps. Next time that there is a theme update, what do you suggest to prevent this happening again?
Hello,
You are welcome and thank you to you too!
This case was due to the WordPress platform update, our developers will take care of such kind of unexpected restrictions for future updates, and we hope that won’t be repeated again for the next updates
All the best!
When i on the car page ,
Please, how can i change the currency postion from left to right.
insteasd at kr400 , will be: 400kr
in the FINANCING CALCULATOR section?
Hello,
Could you please kindly send a direct URL link for that page? on your site? In order to be of better help, thank you in advance!
Cheers
Please dear, check the following ticket: #Z40135. I created the ticket Dec 08 – 14:30
I’ve purchased this Theme twice. I’m trying to create a support ticket and every time I do the website is telling me my purchase code has already been used – preventing me from creating a support ticket. How can we resolve this? I tried updating the Theme and none of the core or required plugins will update. Website is down and no longer working and no way to create a ticket. help
Hello,
Try to Logout from the support site and log in with the help of the Login with Envato button, so the account will be synchronized with your Envato account
These steps should help to rectify the issues.
No access to the WordPress Dashboard after WordPress update?
Login to your ThemeForest profile and download the latest version of the Motors Theme. The following steps outlined in this manual show you how to do that – https://docs.stylemixthemes.com/motors-theme-documentation/general/included-files#how-to-download-motors-theme
Unzip the motors.zip archive you downloaded from ThemeForest.
Connect to your WordPress site via FTP/Cpanel and navigate to the following directory: ”.../wp-content/themes/”.
Now that you have unzipped the motors folder in Step 2 and found the themes directory in Step 3, upload the motors folder into the themes directory. (You need to accept the replacement).
Then navigate to the following directory: ”.../wp-content/plugins/” and remove the folders called ‘stm-post-type’ and ‘stm-motors-extends’.
Connect to your WordPress dashboard and navigate to Appearance > Install Plugins.
Select the STM Post Type and STM Motors Extends plugins and click Install via Bulk Actions.
Get Fatal Error after the STM Post Type update to v4.5.6?
Login to your ThemeForest profile and download the Motors package (All files & documentation).
Unzip the motors package and navigate to the Bundled Plugins folder.
In the Bundled Plugins folder, find the STM Motors Extends plugin zip archive.
Unzipping the plugin zip archive.
Connect to your WordPress site via FTP/Cpanel and navigate to the following directory: ”.../wp-content/plugins/”.
Find the stm-motors-extends folder and remove it. Upload the unzipped stm-motors-extends folder in Step 2 to the ”.../wp-content/plugins/” directory.
Please let us know if the instructions above don’t solve your problem. Our support team will be happy to help you further.
Cheers
Hello, we are reviewing your templates for a country project. What are the differences between the normal license and the extended one? Thank you
Hello,
The normal license is for one live website, you can activate it for one site only, while the extended license can be used on multiple sites. For more details, you can get from here >>> https://help.market.envato.com/hc/en-us
Cheers
Hi dear. I got now the third times that my site is broken and don’t working and is crasched. I created a ticket with name: Big a problem the third times Please, check and read to understand what is the issue. I installed a new wp and a theme and everything was fine. but after i added a new car then my site is broken. the car page and the home page are broken. Please, what is the wrong?
Hi dear, I found the issue.
please, the issue that broken that home page and the search page is happened when i added the new car Toyota C-HR Hybrid (I sent the link to the support).
if i will delete this car Toyota C-HR Hybrid then the site will working again. I need help to fix this issue. If i will delete or unplublish the car Toyota C-HR Hybrid then I can add another car without any problem, so i need to understand what is the problem with the car Toyota C-HR Hybrid that i created. And please, i need your help from the support to answer my tickets, please.
Thanks
Hello dear,
Thank you for your comments,
Please kindly wait and our support managers will check the case on your site. We are sorry for the delay in response, we will do our best in order to decrease the reply time as soon as possible. As a suggestion, I can recommend you remove the listing that brings unexpected issues on the site and re-create it once again from a scratch
All the best!
Thanks, I made the listing car that brings unexpected issue in the progress and i made the status unpublish. But then How can i add a new cars without any issue. There is an issue/bug that your support need to fix with the theme and the plugins. why can i sometimes Publish and add a new car and why i can’t do that in many times? I need really solutions to fix this issue. Please!!!
Please, dear, you can remove any list and remove or de-activate any plugin. I need my site will working correctly and also i need to add a cars without any issue. Thanks
Hi ! I’m actually using rental theme, how can i use the revolution slider that is used in the dealer theme on the home page ? Thanks
Hello,
All the demo layout uses their own Slider Revolution demo templates by default. If you want, you can try to install the theme and import the Dealer demo layout on your localhost, and get its Slider template by importing and exporting it to the Rental site
Cheers
does this can add auto all the fields with just vin ?
Hello,
The theme includes listings import and import make models feature by default. For more info >>> https://docs.stylemixthemes.com/motors-theme-documentation/customization/import-makes-and-models
Cheers
Hi guys, i’ve purchased additional support but made a mistake doing this on a old account with a previous bought theme. Can you please help me change this?
Hello,
Unfortunately, we are not able to change it from our side. We recommend you contact the ThemeForest support team – https://help.market.envato.com/hc/en-us
Cheers
Hi dear, please, i created a ticket and i need really help to fix the problem that i got after i updated the wp and the theme.
Please. i lost three weeks to understand and built a webite after the updating , my site is not working and everything is not working, please help!!!
Hello,
Your submitted ticket has already been assigned to our support manager’s desk. It will be checked as soon as possible according to the ticket ID queue.
All the best!
Thanks, I lost three weeks job and I re.installed the theme again. and I all lost my changes and editing.
You are welcome and thank you to you too!
Making re-installing of the theme and re-importing demo layouts should be done with the reset, reset will remove settings and changes by default. Could you clarify, why you have made the re-installation
Cheers
Becasue everything was blank and I don’t got any answer from the team.
There should not be such kind of issue with the latest version of the theme and with the pre-packed plugin update. Please kindly wait and our support agent will check
Cheers
Ok dear.
I have just purchased support for 6 months but i can’t create tickets..
Hello,
Try to Logout from the support site and log in with the help of the Login with Envato button, so the account will be synchronized with your Envato account
Cheers
Hi. I would like to ask, how to upgrade the theme safely, if my client have wp version: 5.6.10 and theme version: 4.9.9? What steps to follow to correct update? Thanks!
Hello,
The theme update process doesn’t change the content and settings by default. If you have some customizations in your parent theme, you need to install a child theme. If you will make your modifications to your child theme you don’t have to worry about losing the modifications.
Here is a related manual for child theme >> https://docs.stylemixthemes.com/f-a-q/child-theme
Then you can update it safely >> https://docs.stylemixthemes.com/motors-theme-documentation/getting-started/how-to-update-motors
Cheers
Ok, but after updates in section “install plugins” – after clicking update, nothing happens, the plugin window stay after refresh with the old version number. Thanks
Make sure that you have activated the theme and updated the theme to the latest version. All the theme pre-packed plugins will be available to be updated only after the theme update. when you will update the theme, you can update the plugins from the Motors > plugins section > http://joxi.ru/8230KYxizvvwyA
Cheers
Hello again StylemixThemesSupport Team when will you add classifieds feature on electric vehicle dealership demo ? Thanks Regards
Hello,
We do not have such kind of plan on our roadmap at the moment
Cheers
Hi I have a question. I have the [Car Dealership One ] theme installed now. How do I make my product page display the 1st Feature Details section that shows on all the Classified Demo. The product page for the regular dealership them has tabs. How can I get my product page to look exactly like the one for the classified product page. Please use link to see a screenshot of what I am talking about.
https://drive.google.com/file/d/1LmCI0c8LMBLhxkdwHf6EBots_ekNytLa/view?usp=sharingHello,
There is no option in the theme by default to use the Classified styles in the Dealership demo layouts by default, as both of the demo layouts are completely different and include their own unique design concepts
Cheers
I read the manual but it doesn’t help.
https://hildamotors.cz/admin.jpg
Best regards
Hello,
No access to the WordPress Dashboard after WordPress update?
1. Log in to your ThemeForest profile and download the latest version of the Motors Theme. The following steps outlined in this manual show you how to do that – https://docs.stylemixthemes.com/motors-theme-documentation/general/included-files#how-to-download-motors-theme
2. Unzip the motors.zip archive you downloaded from ThemeForest.
3. Connect to your WordPress site via FTP/Cpanel and navigate to the following directory: ”.../wp-content/themes/”.
4. Now that you have unzipped the motors folder in Step 2 and found the themes directory in Step 3, upload the motors folder into the themes directory. (You need to accept the replacement).
5. Then navigate to the following directory: ”.../wp-content/plugins/” and remove the folders called ‘stm-post-type’ and ‘stm-motors-extends’.
6. Connect to your WordPress dashboard and navigate to Appearance > Install Plugins.
7. Select the STM Post Type and STM Motors Extends plugins and click Install via Bulk Actions.
Get Fatal Error after the STM Post Type update to v4.5.6?
1. Login to your ThemeForest profile and download the Motors package (All files & documentation).
2. Unzip the motors package and navigate to the Bundled Plugins folder.
3. In the Bundled Plugins folder, find the STM Motors Extends plugin zip archive.
4. Unzipping the plugin zip archive.
5. Connect to your WordPress site via FTP/Cpanel and navigate to the following directory: ”.../wp-content/plugins/”.
6. Find the stm-motors-extends folder and remove it.
7. Upload the unzipped stm-motors-extends folder in Step 2 to the ”.../wp-content/plugins/” directory.
Cheers
