23189 comments found.
I know that I have already ended support, but my question does not apply to something individual.
There is a demo layout “Shop Demo 36” In which a mistake was made, an extra <title/> was added. Fix it in your demo, people will download and run into a problem. And tell me where to look for it, because after reviewing almost all the layout files, I did not find it… https://prnt.sc/2Kcnl7puReQBAnd so, the complete problem: In the header, it is possible to display 2 options for a minicart (Popup and Off Canvas) When outputting Off Canvas, an error occurs on the SVG file (cross image (to close the Off Canvas window)), an error was made there as a result of which appeared closing tag without opening </title>. Now this whole situation is aggravated by the fact that all pages are displayed incorrectly in old browsers (which do not automatically correct the error on the fly), as well as in the browsers of Chinese low-cost phones, Because of this banal problem, absolutely the entire design breaks down.
I did not find in which file the Mini Cart is generated from the header and for myself I switched the minicart to the Popup mode. But I want to tell you that this is a serious problem, and as I see it, people who had active support have already written about it …..
Hello, @wh13rabbit,
First of all, We are really sorry that you are facing the issue while using our theme.
I have tested the same thing on our test site and found that it is a bug in the theme, and we are thankful to you to find this. For now, I have forwarded the bug report to our development department they will check and fix it in the coming update of our theme. Until you can change the mini-cart content type from off-canvass to popup from the Porto >> Theme options >> Header >> WooCommerce >> Mini Cart Content Type >> set this to pop up. See image: https://postimg.cc/2b6Jqc4T
Regards, P-THEMES.
Hi there! Id like to ask is it possible to change from html to wordpress themes?
Hello, @gatdulazee,
First of all, thanks for showing your interest in Porto WordPress 
Yes you can convert from your HTML site to WordPress site using our theme.
Regards, P-THEMES.
i have porto theme for html and Im planning to changed it through wordpress. Do you have articles or video that I can follow?
Hello, @gatdulazee,
No, You have to purchase the WordPress Theme and then create the site same as on HTML on WordPress manually, If you want automtically, you can try with any third party plugin which better meets your requirements OR requires extra paid Customziation.
Regards, P-THEMES.
Hi Porto, How can I move the “add to cart button” below the image of the product? (in movile). In PC is looking good but in movile the button is to much below. Should be below the image but not below the explanation ofthe product.
https://www.candleart.es/vela-limpieza-negra/thanks,
Hello, @Joaquim_,
Unfortunately no, this is not possible, as if you want to change it on mobile you have to change it on the desktop version. You can try Single Product builder under Porto >> Template builder.
Regards, P-THEMES.
hi there guys … I know my support is ended .. but I tried a lot of time a new demo shop34 beh the system give me an error … before I have php8 then tested with php7.4 .. but nothing to do … ideas? I have installe shop34 with wpbakery.
I tested now the installation on another server .. but no way .. something wrong ..here install error: https://www.dropbox.com/s/0ob4egzmf5ujt0r/install-error.png – here layout error https://www.dropbox.com/s/jrfghsbojumdm09/demo-part-install.png – here my server status: https://www.dropbox.com/s/oxusgjdj1v03f19/server-status.png
Hello, @dgmaximiliano,
This is because of your server issue, please contact your hosting provider and ask to set the followings listed below, and then try again, I am sure your will not finds this issue anymore.
first php pmrequest field need be changed bigger
second php not support zlib ,need to install zlib and change php-fpm file ,add field
key value extension=zlib.soRegards, P-THEMES.
ok thanks but hmmhmh I have this php ini file:
display_errors=Off
max_input_time=120
max_input_vars=10000
post_max_size=175M
zlib.output_compression=On
max_execution_time=900
opcache.jit=0
memory_limit=256M
output_buffering=4096
upload_max_filesize=175M
short_open_tag=Off
ioncube.loader.encoded_paths=Off
which value I need to change?
Hello, @dgmaximiliano,
Please try to contact with your hosting provider with above message and ask to check and help you out with that.
Regards, P-THEMES.
ok but u don’t know which value need to be increase ? I mean for a demo I need to change all things I cant understand ???
no one here have more clear idea?
Hello, @dgmaximiliano,
The instructions are very clear but for the hosting service provider, so please contact them and let them know to solve it for you.
Regards, P-THEMES.
hi there guys, so I have contacted the fastcomet support with your request, here info: “Hello, Maximiliano.
Thank you for reaching back to the FastComet Tech Support Team.
As per your update, I enabled the zlib compression for all PHP versions via your cPanel > Select PHP Version > Enable zlib. Then, I also added a php.ini file and activated the zlib compression for your website:
> freelance-wordpress-woocommerce.com/eden
We can confirm that zlib is enabled, via a new test php info file I created:
> https://freelance-wordpress-woocommerce.com/eden/info.php/ << https://paste.pics/90ad61da8a0fa1b6af1068c1fbe17801"
But nothing no way … here results: https://www.dropbox.com/s/c5j1oy4mloz8giq/Screenshot%202022-12-24%20at%2016.00.53.png
so maybe is possible that that file has problems? corrupt? here my server status: https://www.dropbox.com/s/2ojvl6bumfnzpnm/Screenshot%202022-12-26%20at%2011.21.33.pngideas pls ???? 
Hello, @dgmaximiliano,
Could you please contact us via our support system with your site WP Admin and Cpanel Login details so that we will check it for you on your site and help you out?
Regards, P-THEMES.
ok thanks done! great!
please an error came up today while working on my website. Here is the error: An error of type E_ERROR was caused in line 215 of the file /home/ojaoapdl/kingswebsolution.com/wp-content/plugins/porto-functionality/shortcodes/templates/porto_portfolios_category.php. Error message: Uncaught Error: Object of class WP_Error could not be converted to string in /home/ojaoapdl/kingswebsolution.com/wp-content/plugins/porto-functionality/shortcodes/templates/porto_portfolios_category.php:215 Stack trace: #0 /home/ojaoapdl/kingswebsolution.com/wp-content/plugins/porto-functionality/elementor/widgets/portfolios_category.php(335): include() #1 /home/ojaoapdl/kingswebsolution.com/wp-content/plugins/elementor/includes/base/controls-stack.php(2266): Porto_Elementor_Portfolios_Category_Widget->render() #2 /home/ojaoapdl/kingswebsolution.com/wp-content/plugins/elementor/includes/base/widget-base.php(609): Elementor\Controls_Stack->render_by_mode() #3 /home/ojaoapdl/kingswebsolution.com/wp-content/plugins/elementor/includes/base/widget-base.php(750): Elementor\Widget_Base->render_content() #4 /home/ojaoapdl/kingswebsolution.com/wp-content/plugins/elementor/includes/base/element-base.php(449): Elementor\Widget_Base->print_content() #5 /home/ojaoapdl/kingswebsolution.com/wp-content/plugins/elementor/incl
Hello, @MatrixWebSolution,
Could you please contact us via our support system with your site WP Admin and Cpanel Login details so that our experts will check it for you on your site and help you out.
Regards, P-THEMES.
We are getting this error message from woocommerce: porto/woocommerce/global/quantity-input.php version 4.0.0 is out of date. The core version is 7.2.0,
Hello, @nimonogi,
Sorry for the inconvenience, it is showing only a single WooCommerce template as outdated because WooCommerce releases it’s update and that is why the single template of the theme has outdated, Our development department is working on the theme update and soon hopefully within a couple of days you will find an updated version of the theme with solved this outdated template issue so until that please be patience.
Regards, P-THEMES.
Hello How can i change the zoom icon in single product page, it is ”+” and very small with no background color how can i make the big image fixed in the single product page, without changing when a portrait image shows over? thanks
Hello, @grav_app,
For changing the size of the + icon, and showing always without hover over the product image, please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.single-product .product-images .zoom i {
font-size: 35px !important;
right: 10px !important;
position: inherit !important;
top: -10px !important;
}
.single-product .product-images .zoom {
opacity: 1 !important;
}
Regards, P-THEMES.
Thanks a lot, and how can i add background color for the icon or even change it ? Another issue i found is that in porto products i can’t add tabs to sort products from different category
Hello, @grav_app,
1. For changing the Icon and adding background color, please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.single-product .porto-icon-plus:before {
content: "" !important;
}
.single-product .product-images .zoom i {
background-color: yellow !important;
}
2. Could you please contact us via our support system with your site WP Admin Login details so that our experts will check it for you on your site and help you out.
Regards, P-THEMES.
sent as recommended Thanks a lot
Hello, @grav_app,
Replied to your email, please check back the reply and reply to it accordingly.
Regards, P-THEMES.
I have programmed a custom post type and when programming the php archive template the sidebar for my blog shows up. How do I remove the blog sidebar from my custom post type templates?
Hello, @nalcounseling,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hi, we’re having troubles installing Porto in our server, we always get “There has been a critical error on this website” point of no return. I suppose two issues: 1. as we still work with Php 7.2.14 and Mysql 5.5.60 there’s some issues with your new version 6.6.0, maybe with the Porto Functionality plugin 2. it’s a test website, we own a licence but we destroyed the first installation without deactivating it and created a second one with the same code
Hello, @hurrah,
1. Please change your PHP version as 7.4 and try again and let me know the result.
2. Please share the first eight digits of your purchase code so that I will check/verify and reset it for you.
Regards, P-THEMES.
Thanks for your reply.
1. At the moment we can’t upgrade to 7.4. We’re waiting for a major upgrade of the server. As I have other Porto installation I could download, what’s the latest version tested with Php 7.2.14?
2. 6e0e8faf
Hello, @hurrah,
1. Then you have to wait for the server upgrade.
2. I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
hello support, how do i get a pop-up like the theme?
Hello, @Yusuf86,
Please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/popup-builder/
Regards, P-THEMES.
Issue resolved on new update – thank you
Sound’s Good!!
Hey guys, Just installed a new license to dev, any idea what’s going on when importing contact pages? the forms themselves aren’t importing, and on the odd occasion when they do they’re all out of whack.
Sean 4TC Media
Hello, @4tcmedia,
Have you Installed the Contact Form 7 plugin from Appearance >> Install Plugins before importing the demo? If not then that could be the reason of your issue, you have to first Install the plugin and then import the demo again.
Regards, P-THEMES.
Hello!
I have bought your theme a few days ago and installed on my site. I have installed this demo ( https://www.portotheme.com/wordpress/porto/shop14/ ).
I have found that “Live Search” doesn’t work. I have also looked your Shop Demos and none of the demo I found where Live Search Works. I have properly activated Live Search option in the theme setting. Here is the screenshot of my theme settings ( https://prnt.sc/YBIwuI4rh3Ch ).
Can you provide me a demo link of your theme where I can see the “Live Search” working?
Secondly, in admin panel under Porto>Theme builder>Product Type Simple Template ( https://prnt.sc/kF9pZZYSBMov ) is available. It doesn’t open in Elementor and gives the following error ( https://prnt.sc/6O3cV1Bhxlqj ). And in normal wordpress editing doesn’t shows option to edit its color and other settings. How to edit its colors ( https://prnt.sc/xUdGR2_g7Qcw )?
Awaiting your reply.
Thanks & Regards
Hello, @sunnydharm,
1. Please make sure that you have disabled the Yith WooCommerce Ajax Search plugin on your site, because you can not use both at the same time on the same site, for using the theme live search feature, you have to deactivate the plugin and vice versa.
2. Actually that “Post Type Simple” is created using the “Post Type” under Porto >> Template Builder and you can only create using the Gutenberg page builder, that is the reason the Elementor or WP Bakery editing will not work on it.
So you have to simply edit that Post Type https://postimg.cc/Mn2Vh7jH and then you can change the color by editing that button from style options: https://postimg.cc/rKPMmj9y
Regards, P-THEMES.
Hello! Thank you for your support. Both the issues are solved after following your guidelines. Yes, yith ajax was activated and I thought the live search is conducted through it.
Thanks again for your quick support.
Regards
Just like to notify you that the bottom link ( https://prnt.sc/Agv7pCLaeh9O ) in your reply doesn’t work anymore. kindly update it.
Hello, @sunnydharm,
You’re Most Welcome!!
And yeah that FAQ URL has been removed and we will change it soon in our button as well, so sorry for that inconvenience.
Regards, P-THEMES.
Hello,
I have imported the Architecture 2 demo and there is a problem with the services pages. When i try to edit them with elementor, the following message appears: “Sorry, the content area was not found in your page.” Could you please help me to import correctly the services and edit them with Elementor?
Thank you in advanced!
Hello, @totos_gr,
Because that services is the Custom Post Type and has been created with Porto >> Template Builder, you have to go to Porto >> Template builder >> Archive and edit the Service Archive as per your requirements.
Regards, P-THEMES.
When i active key in localhost. It’s notification “Sorry, it could not connect to the Porto API server. Please try again later.” Please help check it.
Hello, @hatitedy,
Its because you already used both of your purchase codes on 5 local and 1 live sites. So its not possible more then that.
Regards, P-THEMES.
Hello, I am having a little problem finding a function, this function here: https://www.youtube.com/watch?v=D8nW5s3ocWc, as you can see, it does not show up for me https://i.imgur.com/WvDteLU.png , as you can see, I still have the “old” menu: https://i.imgur.com/SxyAqJd.png and I would like to know, how can I change the color of this blue line under the image: https://i.imgur.com/Ij7ghtd.jpg this is the demo that I’m using if it helps https://www.portotheme.com/wordpress/porto/cleaning-services/
Hello, @fabiodropbusiness,
I am sorry but I am not able to see your provided screenshots, Could you please share again via our support system with your site WP Admin Login details so that our experts will check it for you on your site and help you out accordingly.
Regards, P-THEMES.
I would like to understand if this template can meet my needs. Does this template have the following features:
1) Rewards program / points on purchase 2) Discount codes that can be given to customers 3) Ability to list a product with multiple variations in a drop down box, which changes pictures when specific drop down is selected, like Ebay (i.e. – Main Item “Hotwheels”, Drop down box “Ford Mustang”, “Corvette”, Porsche”)
Hello, @webinscribe,
First of all, thanks for showing your interest in Porto WordPress
1. Unfortunately no, there is no such built in functionality, so you have to try with any third party plugin which better meets your requirements.
2. WooCommerce has the default coupoun code functionality, you can read all about it here: https://woocommerce.com/document/coupon-management/
3. Yes you can achieve this using our theme easily, please watch this video I have captured for you: https://jmp.sh/Fd7K6ti
Regards, P-THEMES.
I got this error while install porto theme “Site is Experiencing a Technical Issue”, is the theme compatible with wordpress 6.1.1? WordPress version 6.1.1 Active theme: Porto (version 6.6.0) Current plugin: (version ) PHP version 8.2.0 An error of type E_ERROR was caused in line 213 of the file class.redux_filesystem.php Uncaught Error: Undefined constant “FS_CHMOD_FILE” Can you let me know what might be the cause and i can do. Thanks
Hello, @ITADesignTeam,
Please try to downgrade your PHP version as 7.4 and check back? and let me know the result?
Regards, P-THEMES.
we are not able to downgrade php version to 7.4 for security reason, is there other solution for this or we have to wait until compatible porto theme to come out and how soon would that be?
Hello, @ITADesignTeam,
Please contact us via our support system with your site WP Admin Login details and Cpanel Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hey there! Can I hide the product prices and use it only as a corporate product promotion site? Thank you for responds.
Hello, @atabayraktar01,
Unfortunately no, you can not, you can only hide the price as for the user role using the theme options, https://postimg.cc/svpn3kBC
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 01/08/2022. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
Hi, I need to update revolution slider but the plugin updater is not available anymore under appearence? https://www.screencast.com/t/9WOlgV3729h
Hello, @jeroenberings,
Please try to update it from Porto >> Setup Wizard >> Plugins.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 04/02/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
