Hi,

Thanks for contacting us!

Could you please try using Envato Market plugin – https://www.envato.com/lp/market-plugin/ and check if it works with the plugin? Also, please make sure that all required permissions are enabled – https://kriesi.at/documentation/enfold/theme-registration/#how-to-generate-a-envato-personal-token

Regards, Yigit

Thanks Yigit, It has been updated without any problems.

Hi,

Thanks for contacting us!

Enfold already has responsive sliders and if you want to use Owl Carousel, you can try using this plugin – https://wordpress.org/plugins/lgx-owl-carousel/.

If that is not what you need, could you please start a thread on our support forum – https://kriesi.at/support and elaborate?

Regards, Yigit

Hi,

Thanks for contacting us!

You can register to our support forums using your purchase code and after logging in, start new threads under Enfold sub forum

We have not tested such plugins with Enfold therefore I cannot really recommend a plugin but depending on what you need, we may be able to help you using hooks. Please start a thread on our support forum and post a screenshot showing the changes you would like to make. You can upload your screenshots on imgur.com and attach the links

Regards, Yigit

Thank you. I just posted in the support forum.

Hi,

Thanks for contacting us!

Could you please update Enfold to the latest version 5.2.1 and check if that helps?

Regards, Yigit

Hi,

Thanks for contacting us!

Refund requests are processed by Kriesi. We will notify him

Regards, Yigit

Still no word from you or Kriesi…

This is very bad support. Still no word from you or Kriesi…

Hi,

Thanks for contacting us!

The issue seems to be related to easy-property-listings plugin. Plugin might not be compatible with your PHP version. If there is an update available for the plugin, please update it. If there is not, please contact plugin authors

Regards, Yigit

No, its all of the plugins?

pls ignor this request

Hi,

Glad you figured it out!

Let us know if you have any other questions and enjoy the rest of your day

Regards, Yigit

Hi,

Thanks for contacting us!

Yes, it will be. Current known issues are CSS related and you can fix them by adding following code to bottom of Quick CSS field in Enfold theme options > General Styling

/* To fix underlined links */
a:where(:not(.wp-element-button)) {
  text-decoration: none;
}

/* To fix increased margin in Masonry */ 
figure {
  margin: 0;
}

Regards, Yigit

Hi,

Thanks for contacting us!

Could you please clear cache and check if that helps? If it does not, please start a thread on our support forum – https://kriesi.at/support and attach temporary admin logins in private content field so we can look into it

Regards, Yigit

Hi, I purged all types of cache and it did not help. I logged in the support area, I can see my profile and all my topics started but I cannot find a way to submit a new topic. Maybe because my support has expired? thanks.

Hello, please can you help without renewing the support license? I have that right to get Enfold theme updated without issues. Thank you.

Hi,

I cannot see purchased badge on your comment. If you have downloaded the theme from illegal sites, that definitely could be the case and that is certainly not the case with the version on ThemeForest

Regards, Yigit

I purchased the theme by my another account. please check the theme on “virus total website” by yourself. and please let me know if there is a solution.

Hi! Any chance you could get back to me on this today? Cheers

Hi,

I am sorry for the late reply, I must have overlooked your comment.

Could you please try adding your personal token into Envato Market plugin – https://www.envato.com/lp/market-plugin/ and check if it works?

Regards, Yigit

Yes, now I got a note in Enfold – Theme Options – Theme Updates that there is a new version available, and a button to click and update. Thanks!

Hi,

We are going to release Enfold 5.3 soon. WP 6.1.1 related issues are CSS issues only and can be fixed by adding following code to bottom of Enfold theme options > General Styling > Quick CSS

/* To fix underlined links */
a:where(:not(.wp-element-button)) {
  text-decoration: none;
}

/* To fix increased margin in Masonry */ 
figure {
  margin: 0;
}

Regards, Yigit

Merhabalar

Thanks for contacting us!

Our devs have fixed the issue and it will be included in upcoming version.

If you would like to apply the fix on your installation, please edit /enfold/framework/php/class-form-generator.php file in Appearance > Editor and replace the content with following one – https://raw.githubusercontent.com/KriesiMedia/enfold-library/master/temp_fixes/Enfold_5_2_1/framework/php/class-form-generator.php

If you would like us to update the file for you, please start a thread on our support forum – https://kriesi.at/support and attach temporary admin logins in private content field

Regards, Yigit

Thanks, Yiğit kardeşim

Hi,

Thanks for contacting us!

Please make sure that you are using the latest version of Enfold which is currently 5.2.1. If you are using an older version, there might be compatibility issue with your PHP version

Regards, Yigit

Hi,

Thanks for contacting us!

Could you please start a pre-sale question thread – https://kriesi.at/support/pre-sale-question/ and attach your purchase code in private content field so we can help you reset your password?

Regards, Yigit

On the same clean installation as previous example;

• Added a Masonry Gallery
• Added several images
• Display in frontend – correct – https://imgur.com/a/JWzLbs4
• Deleted an image from media library only
• Frontend – correct deleted is missing (no placeholder)
• in shortcode deleted image id is still there, but also not displayed any more in backend – https://imgur.com/a/sz8bnEP

Example page – https://envato.vatoyi.it/masonry-gallery/

Hi,

Thanks for contacting us!

Please edit your post element and click the three dots, click Preferences and go to Panels tab and make sure “featured image” option is enabled – https://imgur.com/a/ESxME0P

If you have any other questions or issues, please start a thread on our support forum – https://kriesi.at/support

Regards, Yigit

Muchas gracias por la pronta respuesta. El problema es que no me aparece esa opción – https://drive.google.com/file/d/1l_7bDoJNzIDTyNqXgafHEoQBW2gJ2zmv/view?usp=share_link

Saludos

Hi,

Are you using a child theme? If so, please try switching to parent theme temporarily and check if it makes a difference. If it does not, please try de-activating all active plugins and see if one of them is the culprit.

If neither helps, please start a thread on our support forum – https://kriesi.at/support and attach temporary admin logins so we can look into it

Regards, Yigit

Hi,

Thanks for contacting us!

Please start a pre-sale question thread – https://kriesi.at/support/pre-sale-question/ and request it and we will provide you

Regards, Yigit

Done! Thanks!!