90 comments found.
I’d like to delink the template from a domain which no longer exists. Can you help me, please? Purchase ID is 24945497. Thanks!
How can I delink my theme from a domain which no longer exists?
Hello,
Thank you for choosing our theme!
We’ve reset your license key, you may use it again. Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress reinstallation or cleaning the database), you may disconnect the domain under Theme panel > Theme dashboard > General tab. – https://themerex.net/wp/purchase-code/
If you accidentally remove your WordPress installation without purchase code disconnection, please use this 1-time disconnection service – https://deactivate.themerex.net/
Regards.
How do I change or remove the oval shape from images appearing on the sidebar?
I need the images to show up as they normally do on other themes.
Hello,
Thank you for contacting us!
Please contact Our Technical Support Department at https://themerex.net/support/ They will be happy to assist you with your request.
Regards.
I tried that first but you guys wanted more money. Something like this should be helped with without having it turn into a money grab. Anyway, I asked Deep Seek R1 and it helped me. It found the CSS value I had to change and that was it.
Unfortunately, our support assistance is provided via support tickets only. Please check ThemeForest Support Policy for more details https://themeforest.net/page/item_support_policy
Regards.
Hello my purchase code is not working
Hello,
Thanks for reaching out to us!
Please submit a Pre-sales ticket at https://themerex.net/support and provide your purchase code in the message body. This does not require purchase code verification. Our Tech support team will be glad to help.
Regards.
I want to reactivate my theme Please Help thanks
Hi!
The template was used, but now that website is gone.
I would like to activate it on another website. What should I do?
Thanks
Hi,
when I add a gallery inside the content, the layout of other sections (such as background colour of a section) disappears. How can I add a gallery inside the content and make sure the lay-out of other sections doesn’t change?
best
Hello,
Thanks for reaching out to us!
All the queries you have can be easily managed. Please submit a request at https://themerex.net/support/ for our technical support team who will be happy to provide you with step-by-step instructions on how to make all the needed changes.
Thanks.
Hi Axiom, I am using this theme since 2020 and I’m very satisfied with it. However, since the last update, I have this double arrows in the galleries. I just can’t get rid of it : https://www.henrisequeira.com/portfolio/apsara-au-ta-prohm/ Thanks for your help !
Hello,
Thanks for reaching out to us!
All the queries you have can be easily managed. Please submit a request at https://themerex.net/support/ for our technical support team who will be happy to provide you with step-by-step instructions on how to make all the needed changes.
Regards.
My license is expired according to your theme, I can’t activate nor update. Please fix this, thank you in advance! I’m not paying $24 for support, just letting you know my license I’ve purchased is not working with your System. I’m stuck on V 1.1.8
Hello,
Thank you for contacting us!
To investigate your issue additional information is required. Please submit “Presales Question” ticket at https://themerex.net/support/ providing theme purchase code in the message body. It doesn’t require support renewal.
Regards.
Good day, your theme Helion look’s GREAT, sorry for my bad English and maybe a stupid question. Does your Helion demo have a store template? I would like for example start page like a home-13-videographer, so Can I get from there start page to the store page like in the demo such as https://helion.axiomthemes.com/shop/? Thanks for answering on my stupid question, lol
Hello,
Thank you for your interest in our theme!
Absolutely! Home-13-videographer is built with the help of Slider Revolution plugin that allows you to easily add a link to the shop page https://helion.axiomthemes.com/shop/
Regards.
Hi, Please I have a question I used to have a web site with a license activated but the project change the domain so I need redesign a content to another domain. I Just installed in the new domain the theme and the moment that I try to active it shows an error. So I need to purchase another license?!
Hello,
Thank you for reaching out to us!
The theme license code should be disconnected on the domain before domain change, re-installing Wordpress or cleaning the database under Theme panel > Theme dashboard > General tab – https://helion.axiomthemes.com/doc/#domain_disconnection
If you accidentally remove your WordPress installation without purchase code disconnection, please use this 1-time disconnection service – https://deactivate.themerex.net/
Regards.
Hello axiomthemes team , i have i have question about helion theme What translation plugin is compatible with the template? Do I use WPML or POLYLANG?
Hello,
Thank you for reaching out!
The theme fully supports the WPML plugin, allowing you to create a multi-language website effortlessly. You’re welcome to use it to your advantage.
The theme has a language .pot file allowing to translate all the text strings either with Poedit software or Loco translate free plugin. Please use this guide – https://helion.axiomthemes.com/doc/#theme_translation
Regards.
Why is it taking so long for support? One of your themes home pages is warped and it’s the one I want to use but it is warped. It should be an easy fix.
It’s been six hours since I was asked for login credentials which I provided.
hello can i use these 2 demo in RTL ?
https://helion.axiomthemes.com/home-13-videographer/ https://helion.axiomthemes.com/home-11-showcase/because the website will be in RTL AND LTR and the translate will be by WPML plugin right ?
Hello,
Thank you for your interest in our theme!
Sure. Feel free to use the RTL versions of the pages https://rtl.helion.axiomthemes.com/home-11-showcase/, https://rtl.helion.axiomthemes.com/home-13-videographer/ and WPML plugin for multi-language website.
The theme has a language .pot file allowing to translate all the text strings either with Poedit software or Loco translate free plugin. Please use this guide – https://helion.axiomthemes.com/doc/#theme_translation
Regards.
I have a license number for the template that I bought a year ago, but the server and the domain used in it no longer have access to it because the site was completely deleted. Now I have a new server, but when I put the license number, it tells me that the number is used in another template, how can I disable it in the old site?
Purchase Date: 2022-02-28 16:15:06 UTC
Hello,
Thank you for reaching out to us!
We’ve reset your license key, you may use it again. Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress reinstallation or cleaning the database), you may disconnect the domain under Theme panel > Theme dashboard > General tab. – https://themerex.net/wp/purchase-code/
If you accidentally remove your WordPress installation without purchase code disconnection, please use this 1-time disconnection service – https://deactivate.themerex.net/
Regards.
I have purchased the theme and uploaded on my domain name but due to malware issues, I have to remove the entire website along with WordPress CMS from my hosting. Now, I have reinstalled the Theme, but can not activate it again as it says purchase code is invalid. Please note the domain name is same on which this theme was previously installed. Please help.
Hello,
Thank you for contacting us!
We’ve reset your license key, you may use it again. Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress reinstallation or cleaning the database), you may disconnect the domain under Theme panel > Theme dashboard > General tab. – https://themerex.net/wp/purchase-code/
If you accidentally remove your WordPress installation without purchase code disconnection, please use this 1-time disconnection service – https://deactivate.themerex.net/
Thank you!
Hey, I reset my theme and it will no longer take the purchase code for some reason. Kindly help. I’m trying to raise a support ticket but it doesnt work
Hello,
Thank you for reaching out to us!
The theme license code should be disconnected on the domain before re-installing Wordpress or cleaning the database under Theme Panel > Theme dashboard > General tab – https://helion.axiomthemes.com/doc/#domain_disconnection We have manually disconnected the license this time. Please activate the theme again. In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance. If your support expired, please use option “Presales Question” at https://themerex.net/support/.
Regards.
Thank you for this, i’ve raised a ticket.. i’m unable to upload the demo data.. ad it’s not working at all. Please look into it
Your support ticket has been updated. Please check it at https://support.themerex.net/ticket/82618
Regards.
Hi Team, I own the 1 Helium theme license and wanted to get another for my second website. I am choosing between Helium and Panda. Can I get a better price for the same?
Hello,
Thank you for contacting us!
Please submit “Presales Question” ticket at https://themerex.net/support/ Our Team will be happy to address your request.
Regards.
Hey, I reset my theme and it will no longer take the purchase code for some reason. Kindly help. I’m trying to raise a support ticket but it doesnt work
I purchased this theme mostly two years ago. Now when i am setting up the theme its showing “purchase code is invalid”. How can i get support now ? my support already expired and i don’t need development support.
Hello,
Thank you for contacting us!
We’ve reset your license key, you may use it again. Before any manipulations that will require re-entering the purchase key even on the same domain (e.g: WordPress reinstallation or cleaning the database), you may disconnect the domain under Theme panel > Theme dashboard > General tab. – https://themerex.net/wp/purchase-code/
If you accidentally remove your WordPress installation without purchase code disconnection, please use this 1-time disconnection service – https://deactivate.themerex.net/
You may renew the support service in your Themeforest account. Please use the following guide: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Regards.
Hello. Can’t I use this theme for my main domain and a subdomain on the same host and server? I’m unable to do that
Hello,
Thanks for reaching out to us!
Our technical support team is always ready to help you with any difficulties you encounter and provide you with the instructions and tutorials to make the customization process easy and straightforward. Just submit a support ticket at https://themerex.net/support/
Regards.
Hey, it says that my support has expired. I just needed to know if I can use the same theme for my subdomains on the same website. Which I am unable to do right now.
Thanks
Sure. The regular license allows using the theme on WP multisite on several subdomains within one domain. In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
1
Hello,
Feel free to submit a new ticket at https://themerex.net/support/ if you have any questions – we’ll be happy to help.
Have a nice one!
