23191 comments found.
Hi, everytime I try to add a new block using Porto Studio it gives me a site notification error that says: “Security issue found! Please try again later” Any idea what could this be?
Hello, @aimng,
Please go to Porto >> Dashboard and deactivate the theme from there and then again activate the theme with same purchase code and then try to use the Porto Studio, I am sure you will not face this issue anymore.
Regards, P-THEMES.
Hello. My support has expired but I want to report an issue that at least one other user here has had. I updated from 6.5.0 to 6.6.1 then wordpress stopped working and gave out this error.
Parse error: syntax error, unexpected ‘)’ in public_html/wp-content/themes/porto/inc/functions/wpb-elements.php on line 1566
This is the exact same error as the other user mentioned above got. My php version is 7.2, wordpress and most of my plugins are on latest versions.
I reverted back to 6.5.0 and thought of updating the Porto Theme – Functionality plugin but this also caused error. Error and notices below are what I got when updating the plugin from version 2.5.1.
Parse error: syntax error, unexpected ‘)’ in public_html/wp-content/plugins/porto-functionality/shortcodes/shortcodes/porto_ultimate_heading.php on line 450
Notice: Function is_embed was called incorrectly. Conditional query tags do not work before the query is run. Before then, they always return false. Please see Debugging in WordPress for more information. (This message was added in version 3.1.0.) in public_html/wp-includes/functions.php on line 5835
Notice: Function is_search was called incorrectly. Conditional query tags do not work before the query is run. Before then, they always return false. Please see Debugging in WordPress for more information. (This message was added in version 3.1.0.) in public_html/wp-includes/functions.php on line 5835
I am sticking with the older versions of the theme and plugin for now. Since my support has expired, I can only hope that I would not have these issues in future versions.
Since anybody can read the comments, I want to say that this is the first time updates from this theme broke my website after 6 years of using it and I never had any other major issues as well. So, except for the issues mentioned above the theme has been working very well for me.
Hello, @kata00,
Please change your site PHP version as 7.4 and then try again to update the theme and plugin and let me know the result.
Regards, P-THEMES.
I changed the php version to 7.4 and this also broke my website. I got a bunch of errors below
WordPress database error Lost connection to MySQL server…. WordPress database error Malformed packet for query….
I then disabled all my plugins and the website works again and I was also able to update both the Porto theme and plugin to the latest versions. It seems something in the website was the cause of my recent problems but I cannot pinpoint what the cause was because the website still works after reenabling all the plugins one by one.
Anyway, I am happy that my website is running again with the latest theme updates and probably some other issues were resolved in the process. Thank you for your help.
Hello, @kata00,
Sound’s Good!! that your issue is resolved now, and that might be any plugin setting which was conflicting with the theme and core plugin, when you disbaled them, it reverts the setting to default and everything is normal now.
Regards, P-THEMES.
good morning, please, where do I change the text of this field in black first thing that appears when you open the site?
https://uploaddeimagens.com.br/imagens/3VbjU4o thanksgood morning, please, where do I change the text of this field in black first thing that appears when you open the site?
https://uploaddeimagens.com.br/imagens/3VbjU4othanks
Hello, @palazoncwb,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
Hello there, I like to buy porto woo commerce wordpress template. And I would like to combine both classic and shopping theme.
Is it possible to combine both together? I would like to sell website online so I like to have woo commerece in classic theme to sell websites.
so i like to use both classic and shopping theme together. Is it possible? Please advise
Thanks John
Hello, @elsijohn,
First of all, thanks for showing your interest in Porto WordPress 
Yes you can, you have to import the shopping demo on your site and then using the Porto Studio functionality you can import any demo page or section on your site as per your requirements: https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
Regards, P-THEMES.
https://www.rtl-theme.com
Regards
Hello, @webnegaran,
Thanks for your notify, we will let it know to Envato and then they will take a legal action against that site.
Regards, P-THEMES.
How to edit the product page ? I want to add a banner which should below the every product of the website. Thanks!
Hello, @efaizi195,
You can create/design your own page using page builder with our Theme feature Porto Template Builder: https://www.portotheme.com/wordpress/porto/documentation/single-product-builder-elements/ as per your requirements.
Regards, P-THEMES.
Is it possible to activate Slider Revolution an WBackery with purchased Porto License? Both of them asking for activation.
Hello, @AndreasSch89,
You can always get the latest updates of the Premium plugins with the Theme update in the Theme Package.
And there is no need to activate or purchase a new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Regards, P-THEMES.
Hi there,
Ever since I updated from Version 6.5.3 to 6.6.0 and 6.6.1, all my product thumbnails in the shop archives aren’t scaling anymore and sizes are all over the place.
So far I’ve tried to:- Set the size through Customizer Woocommerce > Product images, no luck.
- After that I regenerated all the images with the plugin that comes bundled with your theme, still no luck.
- Clearing cache and used css via WP Rocket also did not work.
Any idea what to do about this issue?
Hello, @mtool,
Could you please share the screenshot of the issue and the Live page URL on which that issue persist? So that I will check and help you out if possible.
Regards, P-THEMES.
Thanks for the quick reply,
Here’s an example url: https://www.lifestylebadkamers.nl/shop/
Hello, @mtool,
Have you added Custom CSS code for the images on your site? If yes then remove and check back again.
Otherwise, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Deleted all custom css just to be sure, but no luck either. (Deleted cache, browser etc afterwards). I will test with a fresh local installation to see if it’s a problem with my current setup or the theme itself.
Thanks for the help.
Hello, @mtool,
Ok Sure, Take your time, Otherwise, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hi, pre-sale question. would this also include the web design (figma/psd)?
Hello, @abhirasyid,
First of all, thanks for showing your interest in Porto WordPress
No these are not included in the theme package.
Regards, P-THEMES.
I made a new Header in the Porto Templates Builder. Made it with Elementor and Jetmenu widget for the megamenu. I chose Header Builder in Porto Templates builder in the Header Type. When I publish, only the header is visible, not the menu. Is there another tweak that I’m suppose to do in the Theme Options?
Hello, @flashade,
That is because you are using the third party plugin JetMenu for your megamenu, which we have not tested with our theme, and Template Builder is our theme core functionality so that might conflict with it, you have to try with the Theme Core feature Mega Menu, please watch the below listed videos, I have captured for you.
https://jmp.sh/x954ft8
https://jmp.sh/Zm1MlS7
Regards, P-THEMES.
Hello, Can you tell me why I can no longer edit my “Header Template” in “Template Builder” with WPBakery? And Widgets is forcing me to use Block editor? thanks tom
Hello, @shingt,
I am sorry but without testing it on your site, I am not able to help you.
Did you faced this issue just now or from the very first day of using our theme? If now, then please let me know, is there something you changed on your site in recent days? like third party plugin or Custom Code?
What exact issue you are facing, Could you please explain it a bit more clearly and also share the screenshot as well, please share the URL of the page as well.
So that I will check and assist you accordingly.
Regards, P-THEMES.
6 yrs ago I have installed Home version 5 of the porto shop. One update had an error and a comment box was displayed globally + serious privacy issues.
Recently I have purchased a new license and I hope the support will provide solution to my website updates as I cannot run the old version anymore. I couldn’t find the Home version 5 available.
Could someone please contact me in regards to it and help me resolve the problem. I must find the way to update my website by the end of December, Ideally, remote support would be the most efficient.
I am looking forward to your reply.
Hello, @born4design,
Which home 5 are you talking about? Could you please share the screenshot and also if possible contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hi Guys Could you please tell me where to find details about the version of porto shop ? As far as I remember it was shop demo 5 from 2015. Please advice how to share sensitive data. Do you have an email etc? I have never used your support system – how it works?
Hello, @born4design,
Simply create the support account on our support system here: http://portotheme.com/support and then generate the support ticket with your site WP Admin Login details, our team will get back to you on this and do not worry our support system is fully secure and private so only you and our support agent will have the access to your confidential information.
Regards, P-THEMES.
Hello. How do you center the logo on the mobile menu? Thank you!
Hello, @durhamight,
Could you please share the screenshot of your issue and the live URL of the page having it, so that I will check accordingly and help you out.
Regards, P-THEMES.
Hi,
How can i Avoid an excessive DOM size of 3,470 elements?
I also have a flag at: Does not use passive event functions to improve scrolling Consider marking the tap and wheel event functions as `passive’ to improve page scrolling efficiency
Hello, @Jonas-Delfi,
Read these posts about DOM https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size https://isotropic.co/avoid-an-excessive-dom-size-on-your-wordpress-website/ Edit your page and Product elements and enable Lazy loading for the Product elements. It should reduce the DOM structure. Also, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header.
Regards, P-THEMES.
<button type="submit" class="btn btn-primary">
Can I disable the Porto Builder from anywhere except posts/pages? If not, is there any workaround you can tell me to disable that funcionality? (with a role manager plugin, for example)
Thank you
I opened a support ticket for this: https://p-themes.zendesk.com/hc/en-us/requests/13300
Hello, @marianogi,
Ok, Now please be patience, once the support ticket will be resolved you will get the reply to your support ticket accordingly.
Thanks for your understanding.
Regards, P-THEMES.
The license is for um site or for one domiaun? If i want to use a subdomain with another wordpress installation, i can use the same license ou i have to buy another one?
Hello, @caiofelippe,
First of all, thanks for showing your interest in Porto WordPress
Please read our theme documentation here related to this: https://www.portotheme.com/wordpress/porto/documentation/how-to-register-porto/
Regards, P-THEMES.
Hello I performed your latest update (from 6.4.1 to 6.6.1) And for some reason the whole site broke and I got the following message:
Parse error: syntax error, unexpected ‘)’ in /var/www/html/wp-content/themes/porto/inc/functions/wpb-elements.php on line 1566 There has been a critical error on this website. Please check your site admin email inbox for instructions.
And the site doesn’t load…
Hello, @ItayH,
Which version of the PHP are you using? And have you updated the Porto Theme Functionality plugin as well?
Regards, P-THEMES.
HI I am using 7.4 PHP version And I updated the Functionality plugin plugin
Hello, @ItayH,
Ok then please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Thanks
You’re Most Welcome!!
Hello, i have used the Porto Pop-up, but i want it to show only on the homepage, not on all pages. How can i do that?
Hello, @Yusuf86,
The popup is set from the blocks and with the help of the block condition, it appears on the site. Now, as you said that it appears on the entire site so it means that the condition is set to all. See the images: https://postimg.cc/7bLGYBVg and https://postimg.cc/5XQkcqTJ so you have to remove the condition and set it again to show on the specific page you want like this: https://postimg.cc/d7tkk4FP by doing this your issue will be resolved.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 21/05/2022. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
hello sir, thank you for your support. it worked. But everytime you visit the homepage, you see the pop-up, even after registration. How can i change that?
Hello, @Yusuf86,
That is the default functionality of that popup, it shows everytime when the page refreshes, so there is no such possible solution for now, it requires extra Customziation Code.
Regards, P-THEMES.
Hello. With the Wp-Rocket plugin, my website has become very fast. However, it is still slow on the woocommerce side. Especially cart and checkout pages are opened in 4 seconds. What can we do?
Hello, @larusreklam,
Because cart and checkout work on AJAX and Ajax speed based on the server performance, so you have to contact your hosting provider on this and ask for help.
Regards, P-THEMES.
