23221 comments found.
I made a new Header in the Porto Templates Builder. Made it with Elementor and Jetmenu widget for the megamenu. I chose Header Builder in Porto Templates builder in the Header Type. When I publish, only the header is visible, not the menu. Is there another tweak that I’m suppose to do in the Theme Options?
Hello, @flashade,
That is because you are using the third party plugin JetMenu for your megamenu, which we have not tested with our theme, and Template Builder is our theme core functionality so that might conflict with it, you have to try with the Theme Core feature Mega Menu, please watch the below listed videos, I have captured for you.
https://jmp.sh/x954ft8
https://jmp.sh/Zm1MlS7
Regards, P-THEMES.
Hello, Can you tell me why I can no longer edit my “Header Template” in “Template Builder” with WPBakery? And Widgets is forcing me to use Block editor? thanks tom
Hello, @shingt,
I am sorry but without testing it on your site, I am not able to help you.
Did you faced this issue just now or from the very first day of using our theme? If now, then please let me know, is there something you changed on your site in recent days? like third party plugin or Custom Code?
What exact issue you are facing, Could you please explain it a bit more clearly and also share the screenshot as well, please share the URL of the page as well.
So that I will check and assist you accordingly.
Regards, P-THEMES.
6 yrs ago I have installed Home version 5 of the porto shop. One update had an error and a comment box was displayed globally + serious privacy issues.
Recently I have purchased a new license and I hope the support will provide solution to my website updates as I cannot run the old version anymore. I couldn’t find the Home version 5 available.
Could someone please contact me in regards to it and help me resolve the problem. I must find the way to update my website by the end of December, Ideally, remote support would be the most efficient.
I am looking forward to your reply.
Hello, @born4design,
Which home 5 are you talking about? Could you please share the screenshot and also if possible contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hi Guys Could you please tell me where to find details about the version of porto shop ? As far as I remember it was shop demo 5 from 2015. Please advice how to share sensitive data. Do you have an email etc? I have never used your support system – how it works?
Hello, @born4design,
Simply create the support account on our support system here: http://portotheme.com/support and then generate the support ticket with your site WP Admin Login details, our team will get back to you on this and do not worry our support system is fully secure and private so only you and our support agent will have the access to your confidential information.
Regards, P-THEMES.
Hello. How do you center the logo on the mobile menu? Thank you!
Hello, @durhamight,
Could you please share the screenshot of your issue and the live URL of the page having it, so that I will check accordingly and help you out.
Regards, P-THEMES.
Hi,
How can i Avoid an excessive DOM size of 3,470 elements?
I also have a flag at: Does not use passive event functions to improve scrolling Consider marking the tap and wheel event functions as `passive’ to improve page scrolling efficiency
Hello, @Jonas-Delfi,
Read these posts about DOM https://docs.wp-rocket.me/article/1412-avoid-an-excessive-dom-size https://isotropic.co/avoid-an-excessive-dom-size-on-your-wordpress-website/ Edit your page and Product elements and enable Lazy loading for the Product elements. It should reduce the DOM structure. Also, you may try to reduce the DOM results on the page by reducing the number of sections of the page/elements in the footer or header.
Regards, P-THEMES.
<button type="submit" class="btn btn-primary">
Can I disable the Porto Builder from anywhere except posts/pages? If not, is there any workaround you can tell me to disable that funcionality? (with a role manager plugin, for example)
Thank you
I opened a support ticket for this: https://p-themes.zendesk.com/hc/en-us/requests/13300
Hello, @marianogi,
Ok, Now please be patience, once the support ticket will be resolved you will get the reply to your support ticket accordingly.
Thanks for your understanding.
Regards, P-THEMES.
The license is for um site or for one domiaun? If i want to use a subdomain with another wordpress installation, i can use the same license ou i have to buy another one?
Hello, @caiofelippe,
First of all, thanks for showing your interest in Porto WordPress 
Please read our theme documentation here related to this: https://www.portotheme.com/wordpress/porto/documentation/how-to-register-porto/
Regards, P-THEMES.
Hello I performed your latest update (from 6.4.1 to 6.6.1) And for some reason the whole site broke and I got the following message:
Parse error: syntax error, unexpected ‘)’ in /var/www/html/wp-content/themes/porto/inc/functions/wpb-elements.php on line 1566 There has been a critical error on this website. Please check your site admin email inbox for instructions.
And the site doesn’t load…
Hello, @ItayH,
Which version of the PHP are you using? And have you updated the Porto Theme Functionality plugin as well?
Regards, P-THEMES.
HI I am using 7.4 PHP version And I updated the Functionality plugin plugin
Hello, @ItayH,
Ok then please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Thanks
You’re Most Welcome!!
Hello, i have used the Porto Pop-up, but i want it to show only on the homepage, not on all pages. How can i do that?
Hello, @Yusuf86,
The popup is set from the blocks and with the help of the block condition, it appears on the site. Now, as you said that it appears on the entire site so it means that the condition is set to all. See the images: https://postimg.cc/7bLGYBVg and https://postimg.cc/5XQkcqTJ so you have to remove the condition and set it again to show on the specific page you want like this: https://postimg.cc/d7tkk4FP by doing this your issue will be resolved.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 21/05/2022. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
hello sir, thank you for your support. it worked. But everytime you visit the homepage, you see the pop-up, even after registration. How can i change that?
Hello, @Yusuf86,
That is the default functionality of that popup, it shows everytime when the page refreshes, so there is no such possible solution for now, it requires extra Customziation Code.
Regards, P-THEMES.
Hello. With the Wp-Rocket plugin, my website has become very fast. However, it is still slow on the woocommerce side. Especially cart and checkout pages are opened in 4 seconds. What can we do?
Hello, @larusreklam,
Because cart and checkout work on AJAX and Ajax speed based on the server performance, so you have to contact your hosting provider on this and ask for help.
Regards, P-THEMES.
Is API down? I cannot register my product license key. Error “Sorry, it could not connect to the Porto API server. Please try again later.”
Hello, @ounyai,
Could you please share the first 8 digits of the purchase code with me here, so that I will check and reset it for you and then you will be able to use it.
Regards, P-THEMES.
71bd0bec – Thank you
Hello, @ounyai,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
Great, thank you for your assistance. Worked!
You’re Most Welcome!!
Thank you so much for finding from wh13rabbit. This added <title/> tag should be deleted? Porto support, please let us know where and how to find the file for editing.
I guess that is the reason why after that line, all the source codes are white-colored codes. This white-colored code issue I have reported to your support long time ago and have not been fixed so far.
Hello, @crazy_cube,
It’s quite possible that is why the white text appears after that. As I said that I reported the bug report to the development department. they will fix it in the coming update of our theme. Unfortunately, there is no file in which you can go and remove that tag I already checked it while sharing the bug report. The issue appears because of some widget/element conflicting with the off-canvass feature of our theme so you can set the mini-cart content type to “Popup” from “Off-canvas” until the update will release.
Thanks for your understanding.
Regards, P-THEMES.
Unfortunately, the switch to popup content type does not help because I am using mini-cart popup now, not offcanvas. When this issue happened several months ago, I tested both, but nothing was changed.
Waiting for your new update. Please resolve this issue completely this time and I really show my great patience.
Regards
Hello, @crazy_cube,
Ok Thanks for your patience, we will surely solve this Bug with the upcoming update of the theme, Thanks for your patience.
Regards, P-THEMES.
I know that I have already ended support, but my question does not apply to something individual.
There is a demo layout “Shop Demo 36” In which a mistake was made, an extra <title/> was added. Fix it in your demo, people will download and run into a problem. And tell me where to look for it, because after reviewing almost all the layout files, I did not find it… https://prnt.sc/2Kcnl7puReQBAnd so, the complete problem: In the header, it is possible to display 2 options for a minicart (Popup and Off Canvas) When outputting Off Canvas, an error occurs on the SVG file (cross image (to close the Off Canvas window)), an error was made there as a result of which appeared closing tag without opening </title>. Now this whole situation is aggravated by the fact that all pages are displayed incorrectly in old browsers (which do not automatically correct the error on the fly), as well as in the browsers of Chinese low-cost phones, Because of this banal problem, absolutely the entire design breaks down.
I did not find in which file the Mini Cart is generated from the header and for myself I switched the minicart to the Popup mode. But I want to tell you that this is a serious problem, and as I see it, people who had active support have already written about it …..
Hello, @wh13rabbit,
First of all, We are really sorry that you are facing the issue while using our theme.
I have tested the same thing on our test site and found that it is a bug in the theme, and we are thankful to you to find this. For now, I have forwarded the bug report to our development department they will check and fix it in the coming update of our theme. Until you can change the mini-cart content type from off-canvass to popup from the Porto >> Theme options >> Header >> WooCommerce >> Mini Cart Content Type >> set this to pop up. See image: https://postimg.cc/2b6Jqc4T
Regards, P-THEMES.
Hi there! Id like to ask is it possible to change from html to wordpress themes?
Hello, @gatdulazee,
First of all, thanks for showing your interest in Porto WordPress
Yes you can convert from your HTML site to WordPress site using our theme.
Regards, P-THEMES.
i have porto theme for html and Im planning to changed it through wordpress. Do you have articles or video that I can follow?
Hello, @gatdulazee,
No, You have to purchase the WordPress Theme and then create the site same as on HTML on WordPress manually, If you want automtically, you can try with any third party plugin which better meets your requirements OR requires extra paid Customziation.
Regards, P-THEMES.
Hi Porto, How can I move the “add to cart button” below the image of the product? (in movile). In PC is looking good but in movile the button is to much below. Should be below the image but not below the explanation ofthe product.
https://www.candleart.es/vela-limpieza-negra/thanks,
Hello, @Joaquim_,
Unfortunately no, this is not possible, as if you want to change it on mobile you have to change it on the desktop version. You can try Single Product builder under Porto >> Template builder.
Regards, P-THEMES.
hi there guys … I know my support is ended .. but I tried a lot of time a new demo shop34 beh the system give me an error … before I have php8 then tested with php7.4 .. but nothing to do … ideas? I have installe shop34 with wpbakery.
I tested now the installation on another server .. but no way .. something wrong ..here install error: https://www.dropbox.com/s/0ob4egzmf5ujt0r/install-error.png – here layout error https://www.dropbox.com/s/jrfghsbojumdm09/demo-part-install.png – here my server status: https://www.dropbox.com/s/oxusgjdj1v03f19/server-status.png
Hello, @dgmaximiliano,
This is because of your server issue, please contact your hosting provider and ask to set the followings listed below, and then try again, I am sure your will not finds this issue anymore.
first php pmrequest field need be changed bigger
second php not support zlib ,need to install zlib and change php-fpm file ,add field
key value extension=zlib.soRegards, P-THEMES.
ok thanks but hmmhmh I have this php ini file:
display_errors=Off
max_input_time=120
max_input_vars=10000
post_max_size=175M
zlib.output_compression=On
max_execution_time=900
opcache.jit=0
memory_limit=256M
output_buffering=4096
upload_max_filesize=175M
short_open_tag=Off
ioncube.loader.encoded_paths=Off
which value I need to change?
Hello, @dgmaximiliano,
Please try to contact with your hosting provider with above message and ask to check and help you out with that.
Regards, P-THEMES.
ok but u don’t know which value need to be increase ? I mean for a demo I need to change all things I cant understand ???
no one here have more clear idea?
Hello, @dgmaximiliano,
The instructions are very clear but for the hosting service provider, so please contact them and let them know to solve it for you.
Regards, P-THEMES.
hi there guys, so I have contacted the fastcomet support with your request, here info: “Hello, Maximiliano.
Thank you for reaching back to the FastComet Tech Support Team.
As per your update, I enabled the zlib compression for all PHP versions via your cPanel > Select PHP Version > Enable zlib. Then, I also added a php.ini file and activated the zlib compression for your website:
> freelance-wordpress-woocommerce.com/eden
We can confirm that zlib is enabled, via a new test php info file I created:
> https://freelance-wordpress-woocommerce.com/eden/info.php/ << https://paste.pics/90ad61da8a0fa1b6af1068c1fbe17801"
But nothing no way … here results: https://www.dropbox.com/s/c5j1oy4mloz8giq/Screenshot%202022-12-24%20at%2016.00.53.png
so maybe is possible that that file has problems? corrupt? here my server status: https://www.dropbox.com/s/2ojvl6bumfnzpnm/Screenshot%202022-12-26%20at%2011.21.33.pngideas pls ???? 
Hello, @dgmaximiliano,
Could you please contact us via our support system with your site WP Admin and Cpanel Login details so that we will check it for you on your site and help you out?
Regards, P-THEMES.
ok thanks done! great!
please an error came up today while working on my website. Here is the error: An error of type E_ERROR was caused in line 215 of the file /home/ojaoapdl/kingswebsolution.com/wp-content/plugins/porto-functionality/shortcodes/templates/porto_portfolios_category.php. Error message: Uncaught Error: Object of class WP_Error could not be converted to string in /home/ojaoapdl/kingswebsolution.com/wp-content/plugins/porto-functionality/shortcodes/templates/porto_portfolios_category.php:215 Stack trace: #0 /home/ojaoapdl/kingswebsolution.com/wp-content/plugins/porto-functionality/elementor/widgets/portfolios_category.php(335): include() #1 /home/ojaoapdl/kingswebsolution.com/wp-content/plugins/elementor/includes/base/controls-stack.php(2266): Porto_Elementor_Portfolios_Category_Widget->render() #2 /home/ojaoapdl/kingswebsolution.com/wp-content/plugins/elementor/includes/base/widget-base.php(609): Elementor\Controls_Stack->render_by_mode() #3 /home/ojaoapdl/kingswebsolution.com/wp-content/plugins/elementor/includes/base/widget-base.php(750): Elementor\Widget_Base->render_content() #4 /home/ojaoapdl/kingswebsolution.com/wp-content/plugins/elementor/includes/base/element-base.php(449): Elementor\Widget_Base->print_content() #5 /home/ojaoapdl/kingswebsolution.com/wp-content/plugins/elementor/incl
Hello, @MatrixWebSolution,
Could you please contact us via our support system with your site WP Admin and Cpanel Login details so that our experts will check it for you on your site and help you out.
Regards, P-THEMES.
We are getting this error message from woocommerce: porto/woocommerce/global/quantity-input.php version 4.0.0 is out of date. The core version is 7.2.0,
Hello, @nimonogi,
Sorry for the inconvenience, it is showing only a single WooCommerce template as outdated because WooCommerce releases it’s update and that is why the single template of the theme has outdated, Our development department is working on the theme update and soon hopefully within a couple of days you will find an updated version of the theme with solved this outdated template issue so until that please be patience.
Regards, P-THEMES.
Hello How can i change the zoom icon in single product page, it is ”+” and very small with no background color how can i make the big image fixed in the single product page, without changing when a portrait image shows over? thanks
Hello, @grav_app,
For changing the size of the + icon, and showing always without hover over the product image, please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.single-product .product-images .zoom i {
font-size: 35px !important;
right: 10px !important;
position: inherit !important;
top: -10px !important;
}
.single-product .product-images .zoom {
opacity: 1 !important;
}
Regards, P-THEMES.
Thanks a lot, and how can i add background color for the icon or even change it ? Another issue i found is that in porto products i can’t add tabs to sort products from different category
Hello, @grav_app,
1. For changing the Icon and adding background color, please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.single-product .porto-icon-plus:before {
content: "" !important;
}
.single-product .product-images .zoom i {
background-color: yellow !important;
}
2. Could you please contact us via our support system with your site WP Admin Login details so that our experts will check it for you on your site and help you out.
Regards, P-THEMES.
sent as recommended Thanks a lot
Hello, @grav_app,
Replied to your email, please check back the reply and reply to it accordingly.
Regards, P-THEMES.
I have programmed a custom post type and when programming the php archive template the sidebar for my blog shows up. How do I remove the blog sidebar from my custom post type templates?
Hello, @nalcounseling,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
