1317 comments found.
I submitted a ticket and its been more than 48 hours but no response
Hello,
Thank you for your reminder. I should inform you that, our ticket system works 24/7 and which means that you can create tickets at any time. All the created tickets will be checked and replied to you according to the ticket created special ID queue and assigned individually to our support managers. However, there will be delays as tickets will be in the checking stages on business days. The delay will be different due to the weekends and holidays in general. The maximum delay will vary depending on the factors that we have pointed out. Note that the delay could be variable as we are located in different time zones, so take it into consideration as well.
Cheers
Hi when will the theme be compatible with PHP 8?
Hello,
Unfortunately, I am simply not able to provide an approximate date or update, as it depends on multiple factors. You will be notified on the theme change logs section when there will be an update for PHP8
Cheers
Surely this must be a priority to keep everything up to date?
As the majority of users are still using the 7.4 PHP version currently. I am not able to share priorities here, as am not able to share our manager’s goals on the comments board and it is out of my scope. I hope the integration for 8 PHP will be include as soon as possible
Regards
Just renewed my support but I can’t even enter a ticket for support cause it doesn’t recognise the ID. So what do I do?
Hello,
Try to Logout from the support site and log in with the help of the Login with Envato button, so the account will be synchronized with your Envato account
Cheers
Can we make sticky header?
Hello,
Unfortunately, there is no option to make the header sticky by default. You can try to include some extra custom CSS to make the header sticky, you can use custom CSS under the appearance > customize > CSS section
Cheers
I have submitted a ticket for the past 2 days with no reply. My PHP version is 7.4 yet I am facing problems with the Theme. This is very urgent. #Z44266
Hello dear,
Thank you for your reminder. I should inform you that, our ticket system works 24/7 and which means that you can create tickets at any time. All the created tickets will be checked and replied to you according to the ticket created special ID queue and assigned individually to our support managers. However, there will be delays as tickets will be in the checking stages on business days. The delay will be different due to the weekends and holidays in general. The maximum delay will vary depending on the factors that we have pointed out. Note that the delay could be variable as we are located in different time zones, so take it into consideration as well.
Cheers
Is almost 5 days now and I have still not seen any reply to my urgent need. This is serious
Sorry for the delay, we have a large number of tickets at the moment. I have checked the status of your ticket, it will be checked and replied to as soon as possible according to the ticket ID queue
Regards
Hello team,
is there an update for Pearl for WP6.x and PHP 8.X? I run PHP 7.4 but I have to pay € 8,—/month from April on for “Extended support” of the old version.
I updated the theme from inside WP with the effect of errors if I change to PHP 8.0 or 8.1 and the website is gone.
Would be glad for any help. Best Lutz
Hello,
For the whole WordPress environment the recommended PHP version is 7.4 at the moment. There could be some unexpected issues with 8 or higher versions, as 8 PHP is under beta testing. We will update the theme to the PHP 8 step by step in the future updates
Cheers
Hello, according to my provider PHP 8.0 is final. Even if it is in German, here is the announcement. Please see here too: https://www.php.net/ChangeLog-8.php#8.0.27 Would be great to see an update soon. Best Lutz
PHP 8: Release im November 2020
Am 26. November 2020 war es so weit: Mit dem Major-Release PHP 8.0.0 wurde die neueste Ausgabe der beliebten Skriptsprache veröffentlicht. Dies entspricht dem normalen Drei-Jahres-Zyklus bei PHP. Der Vorgänger PHP 7.4 war zuvor rund ein Jahr lang aktiv, nachdem u. a. der Support für PHP 7.1 eingestellt worden war. Auch der Support für PHP 7.2 ging Ende 2020 zu Ende.
Sorry for the big letters, I don´t know why. No offence.
Our developers will include 8 PHP in future updates as soon as possible
Cheers
Hello, I still have the same Problem. PHP 8. Meanwhile I have to pay a fee for using PHP 7.4. Can you tell me when PEARL will be updatet? PHP 8 is out since 2020. Or do I have to change the theme to another one working with PHP 8? Thank you for your support. Lutz
I have some pre purchase questions. I am looking for theme for Digital agency. Please read carefully and let me know if you theme can fulfil these requirements. because i had to refund 2 theme till now already. and i do not want my time to be wasted more. 1. I want to create website for digital services where Customer can purchase pre Built packages for digital marketing and web development services and can pay directly on checkouts. 2. I want my customers to Choose customize packages, where they can customize there package according to their needs. 3. I want to setup paypal, 2checkouts and direct bank transfer as a payment gateway. 4. I want my customer To get the Customize Quote (it will be a form where customers can fill with their requirements and we can reply them with the prices) 5. I want invoices options so my customers can pay when we send them invoices directly on website
Hello,
Thank you for your interest,
Unfortunately, there is no such kind of options in the theme by default that will fully satisfy the personal requirements that you have provided here
Let us know, if you will have additional pre-sale questions, and we will be glad to assist you
Cheers
I think there is a JS problem with the theme. I have installed the latest version on my website and i try to make changes on the site and after if i try to submit nothing happens
Hello,
Try to follow our previous suggestion and try to use the PHP 7.4 version on your site, it should solve the issue on your site
Cheers
when i make changes in the themes settings and then i try to save it doesnt.
Hello,
Please make sure that you are using PHP 7.4 version. We recommend you use PHP 7.4 version if you are using PHP 8 kindly decrease it to the 7.4 version
Cheers
Good Evening,
For some reason, a couple of days ago, we got this -> Warning : Undefined array key “style” in /home3/r72315empe/public_html/wp-content/themes/pearl/partials/header/elements/menu/menu.php on line 79
Any ideea what this is ?
Hello,
We didn’t get such kind of error notification on our testing environment as we have checked your comment. Please make sure that you didn’t change the theme or pre-packed script files from your end. In addition, we recommend you use PHP 7.4 version.
Cheers
Apparently PHP 8.1 causes a lot of issues, we reverted back to 7.4, all is good now. Any major differences in functionality between the 2 versions ?
There are no major differences by default
Cheers
Hi guys,
I’m having issues using the widgets in the footer, anytime I try to edit the content I get “The “contacts” block was affected by errors and may not function properly. Check the developer tools for more details.”
Thanks
Hello dear,
The restriction comes due to the latest updates of WordPress, as they have removed the classic widgets editor for the widgets section of WordPress. However, you can easily install the following plugin and activate it -> https://wordpress.org/plugins/classic-widgets/. After it, you will be able to manage the widgets without any restrictions on your site
Cheers
Thanks. in advance.
Hello,
It depends on the used element directly. With the loco translate you can change not only the theme static strings, but you can also change static strings of the plugins as wellю. For example > http://joxi.ru/eAOkNOYsv0vn6A and http://joxi.ru/4Akd96oUjWjeKr
For more info on how to use the Loco translate plugin > https://docs.stylemixthemes.com/f-a-q/how-to-translate-or-change-the-strings-of-the-theme-and-plugins
Cheers
Hello,
In theme, there are showing 50 option. Can I use this theme multiple time with different layout ?
Hello,
Yes, you can try to install and import different demo layouts for testings. For more, please check the following topic > https://docs.stylemixthemes.com/pearl-theme-documentation/getting-started/demo_import
http://joxi.ru/YmEL05acG4RbWrCheers
Hi, We are having problems with font styles. After a recent theme update our site is now using Times new roman though its set to a specific google font in the theme settings. We have tried several changes to make the google font show but no luck. Do you have any suggestions ? it seems to work on chrome when using a Mac but not a pc. On a pc nothing works (edge, chrome, Firefox) ?
Hello dear,
In this case, we can recommend you make sure that your PC browsers do not have plugins that could bring the issue. Moreover, we recommend you check by deactivating all of your site’s extra and third-party plugins as well as by clearing your site cache
Cheers
Dear,
I want to import the demo Business and all the plugins are installed. But the installation stucks on plugin MailChimp for WordPress and keeps refreshing and getting back to me with the same message not installed and then installed & activated.
How could we fix this? The mailchimp plugin in activated en installed on the wordpress system.
Hello dear,
Please kindly make sure that your server limits are according to the theme required server limits > https://docs.stylemixthemes.com/pearl-theme-documentation/getting-started/system-recommendations
Cheers
Dear, I already did that but that did not work, my limits are way more than the template advises.
Do you have another solution?
With proper server and WordPress environments, there shouldn’t be such kind of issue. We recommend you re-check by checking your server error logs, or by simply installing the theme on your own local host
Cheers
Hello there,
Regarding the map at the bottom of the page.
https://pearl.stylemixthemes.com/is it possible when clicking on each marker to display an infowindow ballon with the name of the country.
For example when click on marker of Germany to display an infowindow baloon “Germany”.
Please let me know. Right now it is not 100% clear which marker belongs to each record.
If you can help us we can also renew the support of the theme.
Best Wishes, Yiannis
Hello,
There is no such kind of option for the element by default. It needs to modify the theme and pre-packed plugin’s scripts and include extra code lines to include and integrate extra additional features into the element
Cheers
Hi there. How do i export the theme options/settings? Do i need to copy and paste each setting manually? I need to migrate my site to a new server.
Please help. Thank you & have a nice day!
Hello,
The migration process doesn’t relate to the theme settings in general. With properly organized transferring of the site, there won’t be any restrictions by default
The theme support allows only to help with the theme default options and settings. While migration and configuring the site design from old to newer one requires extra service that is not included in the item support policy according to ThemeForest. You can read more about the definition of support here -> https://themeforest.net/page/item_support_policy
That is why we can only recommend you to have a look at the following manual below, please carefully follow all the needed step-by-step guidelines, in order to correctly migrate the site -> https://stylemixthemes.com/wp/how-to-migrate-your-wordpress-website-to-another-domain-without-impacting-seo/
Cheers
Hi, I am using the Pearl theme with STM_Events to display a list of events. It is set to not display past events, but I need it to keep events that are happening on that day so clients can see whats happening on the evening that they visit the website. However, It removes the event as soon as we get to the day. How do I get it to wait until the next day before removing event? Thanks
Hello,
There is no option in the element settings to change the default behavior of the element for the Events custom post type by default. It needs to modify the theme and pre-packed plugin’s scripts and include extra code lines to realize it
Cheers
Hi there, How can I change the top line color in sidebar service. I already change all colors from Option themes (custom) but this line keep the original color, Please look the image, https://ibb.co/5MZGtMH
Hello,
That line can be changed with custom CSS, you can try to use the custom CSS like below under the appearance > customize > CSS section;
body.stm_sidebar_style_1 .stm_markup__sidebar_divider .widget { border-bottom-color: #ccc !important; border-top-color: #ccc !important; }
Cheers
Amazing! Thanks a lot
You are welcome and thank you to you too!
Moreover, we value your opinion, would you be willing to take a few minutes to leave us a review? You can click on this link <Themeforest> to leave us a nice review. Here is a manual to leave a nice review https://www.youtube.com/watch?v=lgIETj0wqbs .
Thank you so much for taking time out of your day, we appreciate it so much!
Cheers
HI, It is possible add a new field for a website link in the projec details ?
Hello,
There is no option in the element settings to include an extra new field by default
Cheers
This item was featured on ThemeForest
Power Elite Author
Contact the Envato Market Help Team
