23221 comments found.
hi there, I have update the theme 6.6.1 but I have again the woo commerce notification: https://www.dropbox.com/s/97r2hjbm47abnjl/Screenshot%202022-12-31%20at%2017.24.39.png .... ideas?
Hello, @dgmaximiliano,
Sorry for the inconvenience, it is showing only a single WooCommerce template as outdated because WooCommerce releases it’s update and that is why the single template of the theme has outdated, Our development department is working on the theme update and soon hopefully within a couple of days you will find an updated version of the theme with solved this outdated template issue so until that please be patience.
Regards, P-THEMES.
ok .. great!!! I’m here!
You’re Most Welcome!!
hi there, I have update the theme 6.7.1 but the Woocommerce page error is present again … ? ideas?
Hello, @dgmaximiliano,
Please try to update core using Porto Patcher https://www.portotheme.com/wordpress/porto/documentation/porto-patcher/
I am sure it will solve your issue.
Regards, P-THEMES.
hi , got some more issue pl help me 1. Sticky header is showing behind in desktop 2. on phone u can see sticky header widht is higher in comparision to previous versionns of porto ,,,kindly help me solve these too isuue 3. on mobile header i can not see search form logo, i have to go to default in theme option and mobile menu dnnt come on left side when menu option i click. its come is centre
my website xilirpojects.com
https://ibb.co/rxCG6L3 https://ibb.co/3yrLnjL https://ibb.co/qBwRRqvHello, @xilir,
1- I have checked your site on the desktop and found no issue it is working fine see the image: https://postimg.cc/BjRMsXyY
2- On the mobile phone the sticky header does not appear on the site. Please make sure that the settings are set. If still the issue appears then please contact us via our support forum by creating a ticket so that our customer support team member will help you.
3- On mobile the menu, and logo works fine please check the video I have checked your site on my personal mobile. Here is the video link: https://streamable.com/3w7guc
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 12/04/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
thanks for fast reply..kindly check again..the time u check restored deafult theme..
Check problem here .. now check my all problems agains. and provide the solution plzz
https://ibb.co/w7kKmW4Hello, @xilir,
We have to check it on your site and then we will able to help you, so please purchase the support extension and then contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
plz cehck n suggest its basic bug ,,... can u tell me what to add in css code to correct this…i already got two license never taken support ..can u p[lz help us..
Hello, @xilir,
First of all, that is not the bug. but the issue on your site only and I already provided you the solution above, but that was not working for you, so without testing it on your site, I am unable to help you. Please try and understand, and contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
hi very urgent
Three issue rightnow i m facing 1 : mobile sticky header not showing 2. search width is too much on mobile in header 3. header custimation i m unable to edit the shop 2 header whichi is blue header .its starts with white custom 4. woocommerce asking for update
https://ibb.co/d4sYt8b https://ibb.co/yh5w7BWHello, @xilir,
1. I can see you are using the header builder in template builder on your site, so you have to go to Porto >> Template Builder >> Header and edit the particular header with page builder, after that choose Responsiveness Mode, and choose the Mobile device, and then choose the section you want to make sticky on mobile and set it as the Main Header, please see this screenshot: https://postimg.cc/7fbVJ17q
2. Please copy and paste the below-given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after removing the browser cache.
@media(max-width: 767px){
#header .searchform .text {
width: 150px !important;
}
}
3. You can edit it from Porto >> Template Builder >> Header and edit the particular header with page builder.
4. Sorry for the inconvenience, it is showing only a single WooCommerce template as outdated because WooCommerce releases it’s update and that is why the single template of the theme has outdated, Our development department is working on the theme update and soon hopefully within a couple of days you will find an updated version of the theme with solved this outdated template issue so until that please be patience.
Regards, P-THEMES.
yeah solved mobile search width issue, can u tell me where i can get this option , i m using wp bakrey plugin https://postimg.cc/7fbVJ17q
i m unable to set it sticky header can u send screenshot where i will get that option,, through porto theme i have turned that on. but its not working ?? will it work in next porto update automatically ??
Hello, @xilir,
This is not related to the update of the Theme, It is working fine, and I already provided you the instructions above that you have to check under Porto >> Template Builder >> Header and edit the particular header with page builder.
Otherwise, please purchase the support extension first and then contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
How do I use the function porto_pagination() within a custom WP_Query in my WordPress templates?
Hello, @nalcounseling,
Could you please contact us via our support system, and explain your issue there in more detail, if possible with screenshots, so that our experts will check it for you on your site and help you out.
Regards, P-THEMES.
Hi there,
can this Theme serve us everything we need?
We take car about pets and everything related to them. We are selling stuff at the online shop, this one you have.
Is it possible (do you have) to offer a Seach form, where people can find a vet near them. This is what we offer too, a certified vet network. Also, a shelter network where people can find shelters nearby.
So its we don’t worry about the online shop.
The vet and shelter network search function, is this possible to get from you?
If not, is your Theme ready to implement own plugins like external plugins, is there any limit??
Thank you very much!
Best Regards,
Daniel
For a better understanding:
Customers entering there or any address and get Listings of a Vet or a Shelter nearby. This is what we mean with search function im sorry. Its a Listing.
Hello, @TopGamerPro,
First of all, thanks for showing your interest in Porto WordPress 
Unfortunately, there is no such feature in our theme, you have to try with any third-party plugin which better meets your requirements,.
Regards, P-THEMES.
Hi there, i have the “Services Archive Pages” that are empty, even if they have services inside them. Could you help me please. Thanks
Hello, @pato79,
We have to check it on your site, Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hi there, I can’t manage the categories in Porto Posts Grid Settings (Post Layout Custom Service Type). I would like shows only some of them in base of categories… Can you help me please? Thanks
Hello, @pato79,
I am sorry I am not able to understand your issue properly, Could you please explain your issue in detail if possible with some small video clip or screenshots, and with your site WP Admin Login details via our support system so that our experts will check it for you on your site and help you out.
Regards, P-THEMES.
I mean, that in PORTO POST GRID SETTINGS I would like have the possibility to manage the field “Narrow data source” – “Enter categories, tags or custom taxonomies.” just like it happens in POST GRID SETTINGS . Let me know if now my request is clearer. Thanks
Hello, @pato79,
The possible options for the Porto post Grid element “Content Source” are: “Posts and Terms” you can only choose between them: https://postimg.cc/B8hYbr0p
Other then those requires extra customization.
Regards, P-THEMES.
Hi, Team
Products on the product categories do not show up at the latest woocommerce. From the front end, it shows code “[porto_tb_archives pagination_style=”none” image_size=”full” builder_id=”1263” list_builder_id=”3491” count=”12”]” instead of products.
This was caused by updating the woocommerce database notified by Woo from the admin panel. I have made whole web rolled back to the point before I clicked the woocommerce database update.
TO EVERY PORTO USER: Do not update Woocommerce database right now!!! until Porto release the latest theme version.
Regards
Hello, @crazy_cube,
It seems you have not activated the Porto Functionality plugin or your element is corrupted, so you have to re-add that element and it will solve your issue, Otherwise please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
I did what you said, but it still has same issue. I will wait for the new theme version.
Hello, @crazy_cube,
But there is no such issue with the current version of the theme, the issue is on your site only, so please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Test it again. It has been cured itself. Thanks for your help!
You’re Most Welcome!!
Hi, how is it possible to correctly reproduce the effect of the logo inside the slider in the demo : “band” ?
Thank you.
Hello, @Thompson1977,
We have created that affect using the Custom SVG code you will find it under the Slider Revolution when you edit the slider: https://postimg.cc/dZ0tmYY8
Regards, P-THEMES.
How can I add multiple featured images to Porto Projects? There are setting for displaying thumbnails but there is no option to add multiple images?
Hello, @gorecwp,
First of all, please make sure that you have Installed the Dynamic Feature Image plugin on your site from Appearance >> Install Plugins.
After that you will find multiple Options to set multiple featured images under Portfolio/Projects: https://postimg.cc/hzQvdM4s
Regards, P-THEMES.
Hi, everytime I try to add a new block using Porto Studio it gives me a site notification error that says: “Security issue found! Please try again later” Any idea what could this be?
Hello, @aimng,
Please go to Porto >> Dashboard and deactivate the theme from there and then again activate the theme with same purchase code and then try to use the Porto Studio, I am sure you will not face this issue anymore.
Regards, P-THEMES.
Hello. My support has expired but I want to report an issue that at least one other user here has had. I updated from 6.5.0 to 6.6.1 then wordpress stopped working and gave out this error.
Parse error: syntax error, unexpected ‘)’ in public_html/wp-content/themes/porto/inc/functions/wpb-elements.php on line 1566
This is the exact same error as the other user mentioned above got. My php version is 7.2, wordpress and most of my plugins are on latest versions.
I reverted back to 6.5.0 and thought of updating the Porto Theme – Functionality plugin but this also caused error. Error and notices below are what I got when updating the plugin from version 2.5.1.
Parse error: syntax error, unexpected ‘)’ in public_html/wp-content/plugins/porto-functionality/shortcodes/shortcodes/porto_ultimate_heading.php on line 450
Notice: Function is_embed was called incorrectly. Conditional query tags do not work before the query is run. Before then, they always return false. Please see Debugging in WordPress for more information. (This message was added in version 3.1.0.) in public_html/wp-includes/functions.php on line 5835
Notice: Function is_search was called incorrectly. Conditional query tags do not work before the query is run. Before then, they always return false. Please see Debugging in WordPress for more information. (This message was added in version 3.1.0.) in public_html/wp-includes/functions.php on line 5835
I am sticking with the older versions of the theme and plugin for now. Since my support has expired, I can only hope that I would not have these issues in future versions.
Since anybody can read the comments, I want to say that this is the first time updates from this theme broke my website after 6 years of using it and I never had any other major issues as well. So, except for the issues mentioned above the theme has been working very well for me.
Hello, @kata00,
Please change your site PHP version as 7.4 and then try again to update the theme and plugin and let me know the result.
Regards, P-THEMES.
I changed the php version to 7.4 and this also broke my website. I got a bunch of errors below
WordPress database error Lost connection to MySQL server…. WordPress database error Malformed packet for query….
I then disabled all my plugins and the website works again and I was also able to update both the Porto theme and plugin to the latest versions. It seems something in the website was the cause of my recent problems but I cannot pinpoint what the cause was because the website still works after reenabling all the plugins one by one.
Anyway, I am happy that my website is running again with the latest theme updates and probably some other issues were resolved in the process. Thank you for your help.
Hello, @kata00,
Sound’s Good!! that your issue is resolved now, and that might be any plugin setting which was conflicting with the theme and core plugin, when you disbaled them, it reverts the setting to default and everything is normal now.
Regards, P-THEMES.
good morning, please, where do I change the text of this field in black first thing that appears when you open the site?
https://uploaddeimagens.com.br/imagens/3VbjU4o thanksgood morning, please, where do I change the text of this field in black first thing that appears when you open the site?
https://uploaddeimagens.com.br/imagens/3VbjU4othanks
Hello, @palazoncwb,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
Hello there, I like to buy porto woo commerce wordpress template. And I would like to combine both classic and shopping theme.
Is it possible to combine both together? I would like to sell website online so I like to have woo commerece in classic theme to sell websites.
so i like to use both classic and shopping theme together. Is it possible? Please advise
Thanks John
Hello, @elsijohn,
First of all, thanks for showing your interest in Porto WordPress
Yes you can, you have to import the shopping demo on your site and then using the Porto Studio functionality you can import any demo page or section on your site as per your requirements: https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
Regards, P-THEMES.
https://www.rtl-theme.com
Regards
Hello, @webnegaran,
Thanks for your notify, we will let it know to Envato and then they will take a legal action against that site.
Regards, P-THEMES.
How to edit the product page ? I want to add a banner which should below the every product of the website. Thanks!
Hello, @efaizi195,
You can create/design your own page using page builder with our Theme feature Porto Template Builder: https://www.portotheme.com/wordpress/porto/documentation/single-product-builder-elements/ as per your requirements.
Regards, P-THEMES.
Is it possible to activate Slider Revolution an WBackery with purchased Porto License? Both of them asking for activation.
Hello, @AndreasSch89,
You can always get the latest updates of the Premium plugins with the Theme update in the Theme Package.
And there is no need to activate or purchase a new license for this plugin. This plugin is already included in the theme package and already purchased the license by P-Themes. This activation message for those who want to update the plugin directly from their website. In our case, you can receive the updated plugin always with the theme update release.
So no need to activate it, just ignore the message and feel free to use it.
You can not use the library/template of any Premium plugin including in any Theme Package, If you want to use the premium plugin library/template then you have to purchase that particular plugin license separately, this is Envato policy you may wish to confirm from them as well.
Regards, P-THEMES.
Hi there,
Ever since I updated from Version 6.5.3 to 6.6.0 and 6.6.1, all my product thumbnails in the shop archives aren’t scaling anymore and sizes are all over the place.
So far I’ve tried to:- Set the size through Customizer Woocommerce > Product images, no luck.
- After that I regenerated all the images with the plugin that comes bundled with your theme, still no luck.
- Clearing cache and used css via WP Rocket also did not work.
Any idea what to do about this issue?
Hello, @mtool,
Could you please share the screenshot of the issue and the Live page URL on which that issue persist? So that I will check and help you out if possible.
Regards, P-THEMES.
Thanks for the quick reply,
Here’s an example url: https://www.lifestylebadkamers.nl/shop/
Hello, @mtool,
Have you added Custom CSS code for the images on your site? If yes then remove and check back again.
Otherwise, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Deleted all custom css just to be sure, but no luck either. (Deleted cache, browser etc afterwards). I will test with a fresh local installation to see if it’s a problem with my current setup or the theme itself.
Thanks for the help.
Hello, @mtool,
Ok Sure, Take your time, Otherwise, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hi, pre-sale question. would this also include the web design (figma/psd)?
Hello, @abhirasyid,
First of all, thanks for showing your interest in Porto WordPress
No these are not included in the theme package.
Regards, P-THEMES.
