12819 comments found.
ma nessuno risponde per come poter chiedere il rimborso?? sto proprio avendo problemi con questo tema, e sinceramente vorrei chiedere il rimborso
ho appena mandato richiesta di rimborso, attendo vostro riscontro in merito.
Hi,
Please submit a ticket here https://shinehelp.travelerwp.com/all-tickets/
Our team will guide you step by steps.
Thank you.
Ma non è neanche possibile modificare e personalizzare il modulo di ricerca? scusate un cliente deve prenotare un viaggio, inserisce per esempio 2 bambini, ma se non può indicarne l’età come fa a sapere il prezzo?
mi spiegate come poter richiedere il rimborso? non sono proprio soddisfatto
tra l’altro non c’è un assistenza diretta? per parlare con qualcuno???
Hi,
Please submit a ticket here https://shinehelp.travelerwp.com/all-tickets/
Our team will guide you step by steps.
Thank you.
ciao, ho acquistato, il vostro tema, ho importato una delle vostre demo e sto riscontrando a modificare i contenuti con elementor, quali immagini, testo, sto riscontrando a modificare anche la barra di ricerca personalizzandola in italiano, vorrei capire anche come chiedere un vostro supporto, non c’è un assistenza dedicata? eventualmente è possibile chiedere un rimborso e se è si come ottenerlo? sinceramente non è quello che mi aspettavo.
Hi,
Please submit a ticket here https://shinehelp.travelerwp.com/all-tickets/
Our team will guide you step by steps.
Thank you.
Hi, You said in the past to another user’s question that “You can use external plugin to add ads like AdSense .
Can you kindly clarify how to ad google AdSense to the Traveler Theme Elementor?
Thank
Hi,
Where is the message? Because we do not recommend any plugin to do so.
Regards
Hi
Here is your response that I refer to in my message https://prnt.sc/_rncaVrLHE68
Nonetheless, can you please tell me how to use Google AdSense with the Travelers Theme?
Thank you
Is the mobile apps ready? Or if I buy your theme and use it to build a travel booking website is there a a sort of API or plugin I can use to connect to an existing Mobil app? I’m asking because I have a custom events booking mobile app, but I wanna use this theme for the website.
Hi,
There is no Mobile Apps for the theme yet.
Regards
Hi
I have noticed that your objective as a company is only to answer every question with open a ticket knowing fully well the customer has no support thereby trying to force every customer to buy support with this your script that becomes buggier by the day. This is purely against the spirit of Envato
I have deregistered the Traveler Theme Registration code from the Subdomain that we uploaded your demo to ”” and we now want to test this theme on ””. Please register this purchase code on the new website and please do not reply me to do it myself with a link that doesn’t work or make sense.I have sent you a private email with my puchase code and websites
Thank you
Hi,
If you want to use the purchase code in anther site, you should deactivate it in the current site first
https://docs.travelerwp.com/getting-started/purchase-code#2.-de-register-purchase-codeRegards
Hi,
Forgot password option doesn’t work on FUNCTION-LOGIN page but it works fine on popup login from header icon
https://youtu.be/6d7lh0vkrv8regards
Hi,
Thanks for your report. We will check and improve it in the next version.
Regards
Hello, in the blog list element or widget, how can we set for just show an specific category? For example, in one location page we would like to show only the blog posts related to this location that are listed under a category.
Hi,
Please submit a ticket here https://shinehelp.travelerwp.com/all-tickets/
Our team will guide you step by steps.
Thank you.
My support has expired, so I can’t submit a ticket. Could you help me with this here?
You can send an email to phuonghv@shinecommerce.co then our team member will help.
Thanks
Hi! I would like to separate activities into different categories. I’m using mixmap installation which all the services has categories options excepting activities. How can I add it?
Hi,
Please submit a ticket here https://shinehelp.travelerwp.com/all-tickets/
Our team will guide you step by steps.
Thank you.
Hi All,
1st Issue
I found an error with Hotel search, When we add more then 100 hotel for a destination Like Dubai. and in search box we selected destination Dubai it will show “Dubai: No hotel found” and for other destination like Riyadh which have less then 100 hotels, It will work perfect..
Check on our website : https://holiyeah.com/
Please fix and give me the solution of this problem
2nd issue
Check this page : https://holiyeah.com/hotel/the-standard-bangkok-mahanakhon/
In The right side of page there will be an Check In – Check Out date selection option for check availability
In Check In – Check Out date selection is not proper. We need two separate date drop down for both Check In – Check Out.
We try to do that to submit ticket it show error : You cannot send a ticket for this product. Please add new your product at Add new Product
Thank you
Abhi
Hi,
You can follow this document to submit a new ticket
https://docs.travelerwp.com/getting-started/theme-supportRegards
Hello All,
On this url your guys are asking for renew paid support. But why we need that. We are not taking any support we are telling you guying bug or error in your theme fix it. We are not asking for any extra development or installation support
I found an error with Hotel search, When we add more then 100 hotel for a destination Like Dubai. and in search box we selected destination Dubai it will show “Dubai: No hotel found” and for other destination like Riyadh which have less then 100 hotels, It will work perfect..
Check on our website : https://holiyeah.com/
Please fix and give me the solution of this problem
You can send an email to phuonghv@shinecommerce.co then our team member will help.
Thanks
Hi and happy new year. Can you suggest me which module to use to display only tours with slider? Thanks
Hi,
If you use WP Bakery layout, you can use ST List of Service element and select style for it here
https://prnt.sc/A0BAzIU0rWE-Regards
Hello, I am using the Menu Style 4 (with menu transparent ON) and I would like to have a featured image in the banner transparent section for each location. I see it is possible to upload a general image for the banner transparent on Theme Settings/Styling Options, but what we need is to have one image for each location so we can get a California image in the California location page, Miami image in the Miami location page, ... ¿Is that possible in any way?
Hi,
Please submit a ticket here https://shinehelp.travelerwp.com/all-tickets/
Our team will guide you check it better.
Thank you.
My support has expired, so I can’t submit a ticket. Could you help me with this here?
You can send an email to phuonghv@shinecommerce.co then our team member will help.
Thanks
Is the Traveler Library Plugin working? When I select a block and press insert then it closes the window and nothing happen.
Also on the preview window there is this message: “There has been a critical error on this website. Learn more about troubleshooting WordPress.”
Hi,
Please submit a ticket here https://shinehelp.travelerwp.com/all-tickets/
Our team will guide you check it better.
Thank you.
My support has expired, so I can’t submit a ticket. Could you help me answering this here?
You can send an email to phuonghv@shinecommerce.co then our team member will help.
Thanks
Is it possible to add a location header to a blog post? We would like to add touristic information posts related to locations but if we publish it as posts this content will be showed outside the location page (header, services, map). It would be wonderful if this kind of posts with information about an specific location were published with the location header and with the location services widgets as wel.
Hi,
Please submit a ticket here https://shinehelp.travelerwp.com/all-tickets/
Our team will guide you step by steps.
Thank you.
My support has expired, so I can’t submit a ticket. Could you help me answering this here?
You can send an email to phuonghv@shinecommerce.co then our team member will help.
Thanks
Hello! It is not clear to me if: each Hotel/Travel agency can register and upload its Rates and Services, or the owner of the site web must upload that information? that is, do tourism companies (Hotels, rent a car, tours) have a back end to charge Rates and Services? Or do I as the owner of the website have to edit and upload everything to the website? I have created a user (partner) in the demo but it does not have a back end to charge Rates/services. I would greatly appreciate this clarification.
Hi,
Partner can upload their own service from front end dashboard.
https://docs.travelerwp.com/other-feature/partnerRegards
Hello: 1) In this case, with Partners, does the reservation payment reach each Partner? or the owner of the Website? 2) In case the owner of the website receives the payment of reservations, does he earn through % commission? Is the commission fixed for the entire website? Or can it be customized for each tourist product (%, or fixed amount per reservation)? 3) In that link that you send me, it is indicated that the Partner can “buy packages”, is the partner supposed to upload their packages and also buy them? this point is not clear. Thanks.
Hi,
All the money will come to Admin account. Partners can send request to get money from admin.
And for commission, please refer: https://docs.travelerwp.com/other-feature/partner/membership
Regards
Hi
I can´t find the newsletter and the footer
on the side, what shall i do
Have no licence left so i can´t make a ticket
Check the side – https://hiking.axessdata.se/
Thanks
the footer work no, but not the newsletter
Hi,
You can refer our document to set up footer for your site
https://docs.travelerwp.com/design-and-publish/footerRegards
hi I don’t know why I can’t upload the last updated version of the theme
Hi,
You can follow our document to update your theme
https://docs.travelerwp.com/installation/update-theme-pluginsRegards
Dear Travelers Theme
This your script is really turning out to be a bad nightmare indeed.
Question 1: If I want to set up my website after the Script installation and I want all the pages to work, which is the correct source to go to for Modifying and setting up my pages?
Is it here https://docs.travelerwp.com/
or is it here: https://guide.travelerwp.com/
Please clarify!!!
Secondly Question: , All my static pages on the Installed Traveler Script like “About Us”, “Contact US”, “Imprint” , “FAQ” etc are blocked with ”/#” . So when users try to click the page to navigate to open those pages. they do not open
Can you tell me why are all the pages blocked in this way?
Thank you
Hi,
This is our new official document site: https://docs.travelerwp.com/
If you have any problem, please open ticket in our support systems here
https://shinehelp.travelerwp.comThen we will help you check it.
Thank you.
i have questions about call between user and provider . can we limit or remove phone number and email address beforthan reserve?
Hi,
Can you describe more details?
Thank you.
Now, when I view the demo, I see that the email address and contact number of the person who put the house up for rent is written. While the contact information must be provided to the customer after placing the order.
Hi This Traveler Theme is becoming a nightmare to use. No question is answered in a clear manner and you are asking everyone to submit a ticket when most people can’t.
My question is, my developer wants to Login to this Demo WP Dashboard of https://mixmap-elementor.travelerwp.com/
Can you please provide the Demo Login details?
Thank you
Hi,
We are not allow to share the admin/partner account to login to our demo sites.
You can follow our document to import demo data to check all the settings and page layouts.
https://docs.travelerwp.com/installation/import-demoRegards