3196 comments found.
Pre-purchase question: Can the shop page of this beautiful theme display only categories instead of products? I would like the products to be displayed only after selecting one of the main categories. Thank you
Hello,
Thank you for contacting us.
Yes, can enable categories to be displayed on the shop page. This option comes with WooCommerce by default.
Kind Regards
Hi I did not find Shop Subpage “Masonry grid”. Could you please help me how to get shop sub page in my theme.. As it is showing My theme link – https://www.graphicskart.in/makerug/
Hello,
You can achieve this by enabling the following two options in Theme Settings -> Shop
https://gyazo.com/4a5a0a91a019ce3ff22a9e328f7358f9 https://gyazo.com/89643dbb2cdf7e3768b78d2a04a1d16aKind Regards
Dear Team, Actually I need to activate theme shop style page design some Page link given below
See screen shot – https://paste.pics/e4f730b5ec560495b69a6a7ed52fd4f2
My design page Link – https://www.graphicskart.in/makerug/
https://demo.xtemos.com/basel/shop/?shopmasonryalt https://demo.xtemos.com/basel/shop/?shop_alt https://demo.xtemos.com/basel/shop/?shophover2enabling categories is not helping me to show different shop style page layouts.
Please help me in this..
Hello,
Everything can be configured in our Theme Settings. If you have any difficulties, please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Kind Regards
Hello, how can we roll back the cart product quantity field to a regular dropdown, https://snipboard.io/4BQ1jf.jpg . We need this https://snipboard.io/4gp7z1.jpg . is there a hook or filter? Please help
Hello,
Unfortunately, there is no custom code to change the view of the quantity input in our theme.
Kind Regards
Hello, thanks for the answer. Does the theme makes the quantity field like this? https://snipboard.io/4gp7z1.jpg , or is it a woocommerce default?
It is a default HTML number input. Our theme adds custom buttons to make it look different.
Hello, I hope everything is well. How do we add links to our social profiles for tiktok and snapchat?
Hello,
You can add your links in Theme Settings -> Social profiles. Note that there is no Tiktok social button in our theme yet.
Kind Regards
Can you add Tiktok today? Tiktok is huge at present time and we need to add it. We also need Snapchat, Please. It also has to be in the sticky social links please. For example Instagram is not in the sticky social links, why? Please fix today. I would appreciate it
We will consider this as a feature request for our next update. Thank you.
When will the next update arrive?
Dear Customer,
We regret to inform you that we do not have an estimated time for the release of the next update at the moment. We apologize for any inconvenience this may cause.
Please rest assured that we are continually working to improve our product and will provide an update as soon as it becomes available.
Thank you for your patience and understanding.
Best regards
Hello, I have a problem with swatches. The tooltip in colors swatches is only shown in PC, not in mobile. Is there a way to show the tooltip from swatches in mobile too? thank you
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
Link: https://abuelitamaria.cl/producto/skinny/
If you touch a color in mobile, no tooltip is shown
Unfortunately, we can’t show them on mobile devices. They work on desktop only.
Kind Regards
Where can i change the “BROWSE CATEGORIES” Text from the Header?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Are there any plans to add support for different font size values besides pixels (px) such as “rem” or “em”?
Hello,
Thank you for your question. Currently, we don’t have plans to add more units of measurement for the font size in our theme.
Kind Regards
After the new WordPress update, I am reinstalling my site again. When I tried to install the theme I got this error: “The package could not be installed. The style.css stylesheet does not contain a valid theme header.” Please fix it.
Hello,
You are trying to upload the wrong file. Here is a solution to your problem https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
Kind Regards
Hi,
When a variation is out of stock, how can it be grayed out or have a cross sign?
It doesn’t look good when the size looks available and after you click on it, it shows that it’s out of stock.
Is there an option to fix this?
Kind Regards
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Hello . Le theme vient il avec la version premium du constructeur de pages ?
Hello,
Our theme includes WPBakery page builder so you don’t need to pay anything extra for this plugin.
Kind Regards
Hello,
Is this theme compatible with the latest Woocommerce 7.1 version?
Because the theme has not been updated for a long time. (is it at the end of its life?)
Thanks for your feedback.
Hello,
Thank you for contacting us.
Of course, our theme is fully compatible with the latest WordPress version.
Kind Regards
Hello,
That’s not my question.
I ask if the theme is compatible with the latest version of Woocommerce (7.1.0)
Is the theme end of life? Because its price has dropped and it has not been updated for many months.
Thanks for your feedback,
Oh, sorry. Yes, sure. It is always compatible with WooCommerce latest versions too.
Our theme is still maintained and we always release patches and updates if any issues occur.
Kind Regards
Ce theme est il compatible avec la version 6.1.1 de Wordpress ?
Hello,
Yes, our theme is fully compatible with the latest WordPress version.
Kind Regards
hi, there is an incompatibility with PHP8.x that give this error on contact page /public_html/wp-content/themes/basel/inc/shortcodes/shortcodes.php on line 2802
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Hi, Using the Basel Slider, is it possible to put a link on each slide? Thank you
Hello,
Unfortunately, there is no such ability in the Basel slider at the moment.
Kind Regards
HI. I have to create a shop where the products will unfortunately have images with different proportions (square, rectangular) depending on the category they belong to. How does the Basel theme handle this situation graphically?
In more rare cases the images could have different aspect ratios even within the same category, does Basel have a valid solution for this case too? Thank you
Hello,
Thank you for your question.
Product images are controlled and resized by the WooCommerce plugin, not the theme itself. You can configure their size and cropping options in Appearance -> Customize -> WooCommerce -> Product images.
Kind Regards
Hi, is the theme wp 6.1 compatible?
Hello,
Thank you for contacting us.
Yes, it is fully compatible with WordPress 6.1.
Kind Regards
Hi! I’d like to get rid of the ”.clearfix divs” inside the product elements grid (after every product-grid-item). Which php or js files contain these? Thanks,
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Hi! I want to change the “Register” title on the Login/Register page, also change the “Register” button. Can you help me?
Best regards.
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/woodmart-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
I like this theme but I will buy if it supports Elementor builder.
Hello,
Thank you for being interested in our theme. Currently, our Basel theme supports WPBakery only. We don’t have plans to add Elementor support to this theme.
Kind Regards
Our search bar seem to be working intermittently since we activated our Basel theme last week. It does not auto search like it used to in the past and sometimes does not search at all. Please advise
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/
Regards
This item was featured on ThemeForest
Power Elite Author
Contact the Envato Market Help Team
