26722 comments found.
Hi, when I activate the license code for a website, it’s show already used for another website. How do I remove the other’s website and add in the license? Thank you.
Hello,
You can now easily deregister your purchase code via our Help Center by following instructions from this article here. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.
You can also contact us through this email, include your purchase code in the email, and our support agents will assist you with deregistration.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there. On WP Bakery I have been attempting to make a 2-column row that keeps content ‘in grid’, but on one side I would like to have an image that fully covers the column and is responsive (acting as if this column were full width). Have tried all the options but doesn’t seem to be possible – any ideas?
Hello,
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking theme’s documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Your global Woocommerce template modification is outdated and requires adjustments to be compatible. Quantity Input (your version 4.0) causes inputs to not be updated properly correctly on carts.
Hello,
The fix will be included in the next update. At the moment we don’t have any ETA when this update will come out, however you will be notified via email when the new update is online on ThemeForest.
In the meantime, please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you regarding this.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hey guys, a fantastic theme. But using a css-validator shows that there are many errors in different css-files. I got countless errors regarding “Expected RBRACE” in those css-files. What can i do?
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, i have a question concerning an old website of a friend of mine. Its running Bridge 18.0.9. However wp bakery is not updating anymore, and neither is the theme. This is causing all sorts of issues now with the newer php versions. If i buy a whole new theme pack, with wp bakery included etc, will that help me solve the update issues and will this give the option to make it all work again?
Hello,
To update Bridge theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello! Pre-purchase question. Does this theme have a widget or feature that would allow me to display a weekly agenda only, with time slots for different events or meetings? Something like a column of times such as 9 – 10, 10 – 11, etc, columns for each day of the week, and the rows would display the event for that particular day and time. Thank you!!!
Hello,
You can perhaps check Comparative Features Table.
Also, you can set up timetable as shown in this demo here.
Do let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
hi, I haven’t used bridge theme for a long time, when I enter the purchase code, I can’t save it. What do I have to do?
Hello,
If you are getting “Please wait…” message when registering your purchase code then please try the suggestions from the article in this link.
In case you need further assistance please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
because the button in the header overlaps with the text of my menu. There is a possibility that the menu is not contained in the box and can be viewed in full screen picture: https://drive.google.com/file/d/1N-P39broDyK2wUm6kkzcZa6HjZts0EMS/view?usp=share_link
Hello,
Please navigate to Qode Options > Header and set “Header in Grid” option to “No” (please see screenshot).
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi,
I am still very happy with your theme, thank you for your work!
However, can you tell us when a new update will be released?
WordPress and WooCommerce have released updates since November 2022, and this message from WooCommerce has appeared on WordPress dashboards for a few weeks:
“Your theme (Bridge) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version.”
Thanks in advance for your response!
Hello,
We are constantly working on updating all our themes.
Please check if you have updated the theme and its plugins to the latest version listed in change log.
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I’ve been polite contrary to some people on this feed. Can you respect us and provide us with a serious answer? Are you going to keep updating the theme on a regular basis?
Thanks
Hi,
We don’t have ETA when the update will come out, however you will be notified via email when the new update is online on ThemeForest and changes will be listed in the change log.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, how can i hide the mobile logo? Can’t seem to figure it out..
Hello,
This cannot be achieved with theme options, however, our support agents can assist you to achieve this with some custom css. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Alternatively, you can upload transparent .png image as mobile logo.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
Please try adding custom css below to Qode Options -> General -> Custom Css:
.qode-news-holder.qode-news-columns-3 .qode-news-item{
width: 33%;
}
.qode-news-holder .qode-news-video-holder iframe {
width: 100%;
height: 300px;
}Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I have a license purchased, but have expired support, so I can’t submit a ticket.
My problem: I need to completely redo my website under other domain temporarily, and for the Bridge theme to work, I need the purchase code. If I unregister the theme on the actual web to put it in the new one, I break the current website (although the website has been hacked, the frontend works perfectly and it is online.), so I would need a code (temporary or not) to be able to redo the website. Once it is finished, I will use my own purchase code.
So: I cannot re-do my website because I need a purchase code. I have it! but I can’t use it on both webs, the actual one (infected) and the new one.
I hope I have explained myself well. Thanks for your help.
Hello,
Please contact us through this email, include url of your live domain, url of your staging domain and your purchase code in the email, and our support agents will add staging domain as a related domain.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I would like to prevent ajax loading for all pages and portfolio of the site rather than specifying per page via the site options. Is there a better way to prevent loading via ajax?
Hello,
Please navigate to Qode Options > General > Settings and try setting “Page Transition” option to “No Animation”, “Page Loading Effect” to “No” and “Loading Animation” to “Off” (please see screenshot).
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
ok, thank you
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Hi! Just bought a copy of Bridge, but when I try to register it only says: Please Wait… Nothing happends??
Hello,
Please try the suggestions from the article in this link and if you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello,
Please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Can any of your sliders accomplish a slider like this one https://sarahshermansamuel.com/projects/mulberry-modern/ where it is responsive, allows for space between the images, and can autofit images that alternate between landscape and portrait orientations?
Hello,
When it comes to horizontal scroll effect you can perhaps check this demo here and the one in this link.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you, but neither of these demos demonstrate what I am trying to achieve. The best slider thus far is the Qode Slider in all of the ways I need except that it doesn’t allow for space between the images. Is it possible to get a CSS code snippet to be able to add 20px between images to solve my problem? I have purchased 7 licenses for this theme thus far and used the support on very few occasions. It would be awesome not to have to pay $50 for 6 months of support for one question. Thanks in advance!
Hi,
Unfortunately, Qode Slider doesn’t have an option to display multiple images (vertical and horizontal) and have a horizontal scroll animation. Each slide will take full width of the screen and different behavior cannot be set with custom css. Thank you for understanding.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Bummer. I was hoping to be able to use a slider function within the theme vs getting another plugin. It would be awesome to have this function in the future (especially great for photographers/architects/designers/real estate agents who would like to be able to easily showcase interiors/photos this way). https://www.kristynbesterdesign.com/single-portfolio-test-page/
The link above is as far as I got with the Qode Slider but just needed that extra 20 px between images.
Hi,
Please try using Image Carousel or Advanced Image Gallery with gallery type set to slider (please see screenshot).Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you, but I am still not achieving this. I have set the height for all of my images to 800px and it still stretches them in the Advanced Image Gallery set to Carousel and I have NO IDEA what I am doing wrong or why it is doing this. I have tried every setting in every which way and it simply will not work. 
Here is what it looks like https://www.kristynbesterdesign.com/advanced-image-gallery-test-page/
Hi,
In Slider Settings tab please try setting “Enable Slider Padding” option to “Yes” (please see screenshot).
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
We need an urgent solution to this. And please don’t respond in robot mode telling me to open a ticket. I appreciate your time as much as I hope you appreciate mine. Current version has a known bug with the WooCommerce quanitiy +/- on Cart page, when is this being fixed? Update with solutions is urgently required.
Hi,
We are constantly working on updating all of our themes. At the moment we don’t have ETA when the update will come out, however you will be notified via email when the new update is online on ThemeForest.
Since we cannot attach files here, please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and our support agents will assist you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Current version has a known bug with the WooCommerce quanitiy +/- on Cart page, when is this being fixed? Dont update if you have not in the last while, lots of issues on the cart page. All theme related.
Hello,
Please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Can you not just let us know when the fix is coming? I dont have time today to open a support ticket. I see others here with the same issue. I literally just installed a new license and the same issues exists on the current version of WC. This needs to be renamed to Pre Sales only if this is what comments now are on Theme Forest. I dont need support I need an update.
Hi,
We are constantly working on updating all of our themes. At the moment we don’t have ETA when the update will come out, however you will be notified via email when the new update is online on ThemeForest.
Since we cannot attach files here, please submit a ticket at our Help Center and our support agents will gladly help you and send you files you need to update. To submit a ticket please follow instructions from this article – How To Submit A Ticket. Thank you for understanding.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you for the fix, I am checking the new version now, this is the #1 theme imo. But at the same time this was a large bug. It should not have been missed with the last release, equally not here to moan, you fixed it quickly.
Hi there,
Thank you for writing in.
Glad we could help!.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
The new version fixed the issue thanks
Hi there,
Thank you!Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there, I purchased the theme 2 years ago, but now it’s not possible to edit the Quote slider (or Carousel) . everything is updated, but there is no possibility to change a word or picture. Is there anything I can do? thanks for help in advance! best regards, Sabine
Hi there,
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
It might occur if you missed to update the Core plugins so please check if your Bridge theme is version 29.2 and Bridge Core version 3.0.5 http://bridge.qodeinteractive.com/change-log/ Keep us updated!Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I purchased the theme, support has expired. I would like to know if there is the possibility of being able to enter the percentage of the discount products written as a number in addition to just the word sale, as it appears now. and where to change the writing that is currently visible. Nothing on documentation about this. (onsale onsale-outter) Thank you
Support has expired, but I would like to know how to change the colors of the on sale and out of stock badges. I tried searching the theme documentation but couldn’t find the section. thank you
Hi there,
You can change the text label to ‘Out of Stock’ using the Loco Translate plugin, as explained in the article:
How To Use The Loco Translate Localization Plugin
Note that the theme and bundled/third-party plugins have separate language files. This particular text (‘Sold’) can be translated under Loco Translate -> Themes -> Bridge:
https://i.imgur.com/FDzBroE.pngFor the background color you can find the options for it within our Qode Options > WooCommerce > Product Sale > Background Color and Qode Options > WooCommerce > Product “Out Of Stock” > Background Color
We hope this helpedDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
