3271 comments found.
I have asked a few questions about issues with the theme so far the I’m averaging 18 hours for an answer per reply- one I just deleted the layout and started again because I couldn’t wait. I suspect judging by the time of day I get a response are they are fake names based in India. so far not impressed
Hi. We have answered all of your tickets. And you can check it by yourself!. Please remember that response time can be up to 2 business days depending on the help center traffic. And please note that the name Averta speaks for itself. Our works here at Envato marketplace has always been at the top level. With all do respect to India, we locate in Malaysia, and we do have our staff from different countries but right now not Indian. That being said, please remember that you can always visit our website and use our live chat to talk to our support agents as well.
At the end please if you face any issues use our help center and we try to response you asap.
regards
Many many bugs in this theme and outdated documentation. Arrogant customer support especially completely unprofessional communication from Monica Stevens without any knowledge of Wordpress and coding of course. She confirmed that they have many errors in this thme and it is not in their interest to solve and correct it.
They are scammers! Fictitious address of the company headquarters, fictitious name of persons on customer support, non-existent persons. It must be some company in India and they are hiding in some hole!
Themeforest is going down. It’s getting worse and worse. I don’t check the status of individual topics at all. I mark them as well documented, but apparently no one from Themeforest bothered to read the documentation for this topic.
Hi. Please note that you did not follow-up on your tickets and also you are not responding to our emails. Did you see them? We are trying to help you but you need to follow up on your tickets to either resolve the issues or get a refund for your purchase.
So we are sorry if our product is not good for you, but please just let us know what we can do for you? If you want to resolve your issues please follow your tickets and reply us. If this product is not good for you please send us a refund request and we accept it.
Have a nice day and stay safe.
Hi! Your last update took out class elementor-fit-aspect-ratio, I’m using this demo and now all is broken. In the demo you have older theme version https://demo.phlox.pro/digital-agency/wp-content/themes/phlox-pro/js/plugins.js 5.7.21 I use 5.9.0 https://youragency.lv/wp-content/themes/phlox-pro/js/plugins.js All my pages are broken now because of this update. How I can rellback to the older version of the theme?
Hi. We did not have any reports like this. Please submit a ticket at our support center for an in-depth investigation. Our support agents will assist you with the problem.
how to edit header in site footer?
Hi. This is not very clear and I’m not sure what do you mean but here is our documentations for editing the header or footer templates:
https://docs.phlox.pro/category/35-headerHey, check this link and see how contact form 7 is getting reflected.
I am facing the same issue at my live websites which are using phlox.pro as theme.
Looking for a possible good solution for this asap.
Hi. The problem was actually related to an update release from the developers of the Contact Form 7 plugin. It should be fixed by now if you are using the latest version. If you still face the issue please submit a ticket on our help center we will fix it for you
Why I can not import the sections from your library to my site? I can import complete demo. No problems there. But if I want to add price table section from your library it does not work. The “copy” button does nothing and the “import” button creates page with that section that does not open in Elementor at all. I have asked for support but it is a joke so far. Even though I provided admin login to my site and described the problem like I did here I was asked to provide details of the problems and some screen shots I am not going to touch the problem with the page falling apart for nearly all the demos. So far it was a waste of my time and money.
Hi. Sorry for the inconvenience. I can confirm that some of the templates in the Templates Kits section are not opening in the Elementor and we are looking into it. This is not happening for all of the templates. Please follow up on your ticket and we will do our best to provide assistance for you.
I seem to have constant issues with this theme that’s supposed to be so wonderful for elementor. I keep receiving these error messages auxin-shop/public/templates/woocommerce/cart/cart-shipping.php version 3.6.0 is out of date. The core version is 7.3.0, The error occurs with every wc page I have.
Hi. Please note that we have responded to your tickets at our help center. For this problem you just need to update your theme and plugins.
The envato elements does not work, so installing the demos is essentially pointless when there are watermarks on images or no images at all. I have been an envato customer for a couple of years and unable to link my email. I have checked and double checked the email. Part of the reason I bought this theme was because I liked the graphics in the stylist theme and having to remove all the watermark graphics takes away from the overall feel. I wasn’t able to find any of the graphics to upload them directly. If envato is not able to be linked, it would be nice to at least provide the links allowing customers to download directly from envato…Having themes using graphics and such but not actually being able to use the theme the way it appears should be clearly stated. I would have probably thought twice before purchasing a theme that will appear different than the demos portrayed..A support ticket was already submitted a yesterday morning.
Hi. We can confirm that the problem with the Envato Elements is resolved. Please see our documentation here:
https://docs.phlox.pro/article/180-imported-images-watermarkedyour so called demo importer that can access the Envato Elements account doesn’t work absolutly nothing happens. I have a yearly subscription and the email address with your so called login part to check doesn’t want to accept or even check, I’ve tried 3 different email addresses by changing my email with my account and it still doesn’t work. What’s the purpose on having the ability to choose the watermark remove section if you have an account when your programing for this feature doesn’t work. I also have the envato elements plugin on my website with an API key and that works connecting to my account, and your import demo doesn’t even notice that either. So what am I supposed to do.
Hi. Sorry for the inconvenience. We are investigating this issue and will identify the source of the problem and apply necessary changes as soon as possible.
Please submit a ticket and give us more info about your situation, such as which demo you are trying to import and so on. our agents there will help you to fix the issue
it doesn’t matter what demo, it’s the pop up section for removing the watermarks, I’m not paying for a problem that is your demo installer with the theme not connecting to the Envato Elements to verify if you have a subscription or not. This to me is a broken plugin you have. I can’t put in a ticket it tells me I have to pay. I’m not paying for something that clearly isn’t on my end.
Hi, all the issues would be fine now, and it should work just fine, both submitting a ticket to our help center and watermark images. Please try them and let us know
Hello, my license support is expired, but i cant see my license in AVERTA dashboard !? How i could see my website activated in the AVERTA dashboard !?
Thank you
Hi. You can see your license information on your dashboard. You just need to make sure that you have registered with the same account that you purchased the theme license.
Let us know
Hello, i try to found your changlog details please !?
Thank you
Hi, There is a Changelog section on the Phlox dashboard in your website admin area. Please check there.
Hello, Is it possible to import this demo using WP Bakery Page Builder instead of Elementor ?
https://demo.phlox.pro/corporate-pro/?r=landing-proBtw this is a pre sale question
Thanks
Hi. Unfortunately not any more. And we do not recommend that. All of our demos are built with the Elementor page builder. and our own Phlox Elements
Regards
Hello , If i purchased your theme and installed this demo on Arabic website :
https://demo.phlox.pro/corporate-pro/?r=landing-proWill you help me to make it completely with RTL ?
Hi, I am afraid not, it is beyond our support scope and you need to do this by yourself
Regards
Hi, does it come with Elementor or do I have to purchase Elementor separately?
Hi there is no theme with Elementor Pro in the Market, since it is not acceptable by Elementor. We have used Elementor Free and we developed our own Elementor Element, so you do not need to purchase Elementor Pro if you want to use Phlox and its templates, but having Elementor pro is a positive thing
Hi, does it come with Elementor or do I have to purchase Elementor separately?
Hi there is no theme with Elementor Pro in the Market, since it is not acceptable by Elementor. We have used Elementor Free and we developed our own Elementor Element, so you do not need to purchase Elementor Pro if you want to use Phlox and its templates, but having Elementor pro is a positive thing
hello there, the theme is great, however, there are multiple errors going on when i try to install now, and my support has expired and i cant afford renewing it, the plugins are incompatible. please is there any updates am not aware of ? I CANT USE THE THEME AT ALL. is there an email to send screen shots? I ALSO CANT USE THE LICENSE KEY .. DESPITE DELETING ALL ITS FILES FROM A PREVIOUS DOMAIN, ITS A BIG MESS HERE
1
Hi. Sorry to hear that. We can confirm that generally there is no compatibility issue right now and everything works fine. In your case we need more details to identify the problem. so I am sorry I need to ask you purchase a support and send a ticket.
hello, The sliders are not imported by default. I have Depicter and Master Slider. I want to change the text of the slider. But the sliders are not there, and are not imported. Do you have a file i can import for the sliders.
Hi, they should import by default. there must be an issue so May I ask you to submit a ticket on our help center , we will help you fix it there
Our client’s site has an issue when on mobile, the page sticks or anchors when trying to scroll. We’ve tried it on Android and iOS devices, the problem does not occur on tablets.
Suggestions?
Hi there, May I ask you to submit a ticket on our help center and also provide us your site URL so we can check it and give you the solution based on that?
Very nice and modern theme with good support. I use it for all my web projects
Hi there, thanks for supporting us 
Hello, In my portfolio, uploaded 2nd featured image don’t show up and demo 2nd featured images cannot be removed. What could be the problem? Thanks, Janneke
Already found it, could manage both with editing in Elementor instead of the backend. But another question, is it possible to have HTML code in the Portfolio Overview field.? It doesn’t show etc, so I can’t have separate paragraphs.
Hi. I am glad that you managed to resolve the issue. Regarding the HTML tags in the Portfolio Overview section, pelase note that there are two modes available for the editor. Visual and Text. Using the Text mode you can add HTML formatted text there.
