3259 comments found.
Hello , If i purchased your theme and installed this demo on Arabic website :
https://demo.phlox.pro/corporate-pro/?r=landing-proWill you help me to make it completely with RTL ?
Hi, I am afraid not, it is beyond our support scope and you need to do this by yourself
Regards
Hi, does it come with Elementor or do I have to purchase Elementor separately?
Hi there is no theme with Elementor Pro in the Market, since it is not acceptable by Elementor. We have used Elementor Free and we developed our own Elementor Element, so you do not need to purchase Elementor Pro if you want to use Phlox and its templates, but having Elementor pro is a positive thing
Hi, does it come with Elementor or do I have to purchase Elementor separately?
Hi there is no theme with Elementor Pro in the Market, since it is not acceptable by Elementor. We have used Elementor Free and we developed our own Elementor Element, so you do not need to purchase Elementor Pro if you want to use Phlox and its templates, but having Elementor pro is a positive thing
hello there, the theme is great, however, there are multiple errors going on when i try to install now, and my support has expired and i cant afford renewing it, the plugins are incompatible. please is there any updates am not aware of ? I CANT USE THE THEME AT ALL. is there an email to send screen shots? I ALSO CANT USE THE LICENSE KEY .. DESPITE DELETING ALL ITS FILES FROM A PREVIOUS DOMAIN, ITS A BIG MESS HERE
1
Hi. Sorry to hear that. We can confirm that generally there is no compatibility issue right now and everything works fine. In your case we need more details to identify the problem. so I am sorry I need to ask you purchase a support and send a ticket.
hello, The sliders are not imported by default. I have Depicter and Master Slider. I want to change the text of the slider. But the sliders are not there, and are not imported. Do you have a file i can import for the sliders.
Hi, they should import by default. there must be an issue so May I ask you to submit a ticket on our help center , we will help you fix it there
Our client’s site has an issue when on mobile, the page sticks or anchors when trying to scroll. We’ve tried it on Android and iOS devices, the problem does not occur on tablets.
Suggestions?
Hi there, May I ask you to submit a ticket on our help center and also provide us your site URL so we can check it and give you the solution based on that?
Very nice and modern theme with good support. I use it for all my web projects
Hi there, thanks for supporting us 
Hello, In my portfolio, uploaded 2nd featured image don’t show up and demo 2nd featured images cannot be removed. What could be the problem? Thanks, Janneke
Already found it, could manage both with editing in Elementor instead of the backend. But another question, is it possible to have HTML code in the Portfolio Overview field.? It doesn’t show etc, so I can’t have separate paragraphs.
Hi. I am glad that you managed to resolve the issue. Regarding the HTML tags in the Portfolio Overview section, pelase note that there are two modes available for the editor. Visual and Text. Using the Text mode you can add HTML formatted text there.
Goodday Sir/Madam, I’ve bought this theme a while ago, but I have some issues after updating the plugins. There are sections missing after I update the plugins. This cant be right. I do not have support anymore, but never the less is this something only you can solve. Like to hear from you. Thank you. Greetings TM
Hi There, can someone answer my question? Gr TM
Hello can someone answer my question?
Hi there, I am so sorry to hear that bu there are lots of things related to this. For example from which version you updated? what sections are missing and a lot more. So I am sorry but you need to submit a ticket and give us the details there so we can help you better
Regards
Okay but how can I submit a ticket? If my license is expired?
you can purchase a support, as you may know there is only 6 months support included in your original purchase and we have tried to help you long time after your support expired already. The support price is very reasonable and I think it is worth to pay for that.
Let me know Regards
When did you help me after the support was expired? Okay so now you are saying that I have to pay 23 dollar to fix the bug in your theme? That is not reasonable, you are responsabel for the fact that the theme is working in all ways, also with a new update of PHP for example. I will buy another theme instead of paying for the support only. You do not have to help me anymore.
I am so sorry to hear that, but you have purchased your license 4 years ago, right? we normally provide support a few months after its expired to our users. and please note that this is not a bug and Phlox should be working fine, we checked this in a standard environment. and please be sure if there is a bug in Phlox for sure we are going to fix it in our product.
Long story short, if you are not willing to extend your support then you can send a ticket in our Free ticket system but please note that our first priority is our paid support customers, and we may reply your ticket with a delay there below is the link of our help center
https://help.averta.orgRegards
I added my license to my support account and after that It deleted from your system. Now I’m not be able to activate the licence with the same code again. And it says: “The purchase key is registered for another customer.”
Hello!! Excellent theme but the support ticket sucks…. i would like to know if it’s possible that the filter in the portfolio archive or the Elementor modal, goes under the subcategories of the portfolio, so it filters among the subcategories.
Hi. Regarding the support tickets, please note that there is an unexpected problem that is not completely caused by our side but we are trying to resolve it. For the category filter, unfortunately it does not have that capability, but we mark this as a feature request.
Hi , I bought theme and installed , but none of the images in none of the demo themes s working neither does the depicter slider , also when i try to submit ticker there is a error. “When additional customer fields are defined, firstName or lastName have to be defined as well, with maximal length of 40”
Hi, hope you are good. Sorry for the delay please accept our apologize and for this we are going to extend your support please submit a ticket on our help center and mention there that we plan to extend your support too. the issue you talked about should be fixed already, please try and let us know
HI, I have a problem with submitting ticket.
Always display “When additional customer fields are defined, firstName or lastName have to be defined as well, with maximal length of 40”
But I checked my profile. There is no issues.
Could you help with it? Thanks!
screenshot: https://nimb.ws/H4t05wHi, I have problem with Depicter. It STUCK on Activating / FAIL state. I try to add ticket o YOURS SUPPORT but without success (When additional customer fields are defined, firstName or lastName have to be defined as well, with maximal length of 40)
Hi,
Firstly, you support is giving me an error: When additional customer fields are defined, firstName or lastName have to be defined as well, with maximal length of 40
I cannot submit ticket.
Secondly, I have a problem with configuring sticky header. I cannot figure out how to set height of sticky header, in order for it to shrink when scrolling. There is no option ANYWHERE in header setting to set a sticky header (as per your documentation).
The only thing I can see is the Element Pack Pro section which enables sticky sections, but there is nowhere to set height of logo or shrinking on scroll.
Please help!
Hi. For the ticket submission error, please first try to sing out and then sign in again, if that does not work then try to update your information on your Envato profile. Make sure to set a name and last name and then try again. For the sticky header, there is an option for that in Customizer > Header > Header Templates Settings > Enable Sticky Header
Let us know
when i import demo of (Construction) and go to blog section it give me a error i try to reinstall but i face same error ~
Hi. We have double checked the demo and everyting is fine including the blog page. Please submit a ticket at our help center for more support.
Hello,
I’m looking to build a website based on this demo: https://demo.phlox.pro/agency-advertisement
Can I get all the shapes source files? So, I can change the colors as needed to match the brand.
These shapes: https://prnt.sc/BgKBC-QKyS67Thank you!
Hi, please submit a ticket on our help center.
Thanks. I will do.
you are welcome
i have RTL / Arabic woocommerce website ,,, In Shop page the right sidebar is not showing correctly when RTL is enabled (It shows correctly only when LTR is enabled) how can i fix this ?
Hi the demos are only on LTR but please submit a ticket on our help center and describe your issue so our agents there may help you
I recently bought the theme because of its wonderful UI and speed!. After installation, i can’tbelievef the theme is slow as hell!!!!!!! i need to know why this is happening.?
There are performance tips docs and our agent can help you in this, so please simply submit a ticket on our help center
Hello. In my dashboard on help center I notice this message: You don’t have any activated websites right now!. Before I had. I try add my purchase key and synch by envato but the problem remains. On my back end on wordpress instalation I can see the message Activated . Finnaly what message is the correct this on my back end or this on my dashboard on help center? Do I have a activeted website or not ? Can you help me. Notice that my licensy support has ended. Thanks
Hi, Activation is for products and if your product is working just fine and does not ask you to activate then there should not have any issue. By the way you can submit a ticket on our help center and provide us the license key so our agents will check it and give you the details.
Thanks. By the way your link for help center don’t work nither the link in support seccion here on themeforest
