3259 comments found.
How to change the shop page banner ?
Hi. I think you are working with a specific demo and in that case the best thing to do is to contact our support agents at our help center. Please provide a few screenshots with your ticket and we will assist you regarding this.
Hi! I found an error. Using Buddypress has some problems with the theme. If you wanna change the components, you have to switch to a standard theme as Phlox hides the save settings button. Is there already a fix for that?
Kind regards, Volker
I have been making websites for 10 years, I had never struggled so much with a theme… it is full of bugs and poorly done…dammm
Hi, Can I use the same theme on multiple sites ?
I try to link my purchase code to averta account through “Add your purchased license by “Purchase Key” and an error always displayed as
The purchase key is registered for another customer.
I’m using the same email registered here on Envato, what should I do to fix this issue?
After trying both email addresses have shown the same error: The purchase key is registered for another customer.
Please remove your comment as it includes my email addresses for the public.
Hi again, I checked our CRM and you already have your license with this Email redc*t@gmail.com, So can you please try to check that on our CRM. Please also try to use our help center to ask for help, this way we can help you better faster and more secure, here is our help center link https://help.averta.org/
Hi, apart from demo import can I add individual pages sections of pages in the theme using elementor Template ? eg. about us. contact etc
hi please have a look at this link I hope this help https://docs.phlox.pro/article/232-export-section
Hello ! Can you tell me, why the “wave” blue and orange doesn’t appear on the homepage. https://demo.phlox.pro/corporate-3/
Thank you,
Hi. Unfortunately I did not get your point. For issues like this the best thing to do is to contact us at Averta help center and provide some screenshots and addition details. Our support agents will assist you with this.
do you guys have a pricing table? Comparing different plans element?
We do have go pricing plugin as a bundle plugin in Phlox Pro
I have asked a few questions about issues with the theme so far the I’m averaging 18 hours for an answer per reply- one I just deleted the layout and started again because I couldn’t wait. I suspect judging by the time of day I get a response are they are fake names based in India. so far not impressed
Hi. We have answered all of your tickets. And you can check it by yourself!. Please remember that response time can be up to 2 business days depending on the help center traffic. And please note that the name Averta speaks for itself. Our works here at Envato marketplace has always been at the top level. With all do respect to India, we locate in Malaysia, and we do have our staff from different countries but right now not Indian. That being said, please remember that you can always visit our website and use our live chat to talk to our support agents as well.
At the end please if you face any issues use our help center and we try to response you asap.
regards
Many many bugs in this theme and outdated documentation. Arrogant customer support especially completely unprofessional communication from Monica Stevens without any knowledge of Wordpress and coding of course. She confirmed that they have many errors in this thme and it is not in their interest to solve and correct it.
They are scammers! Fictitious address of the company headquarters, fictitious name of persons on customer support, non-existent persons. It must be some company in India and they are hiding in some hole!
Themeforest is going down. It’s getting worse and worse. I don’t check the status of individual topics at all. I mark them as well documented, but apparently no one from Themeforest bothered to read the documentation for this topic.
Hi. Please note that you did not follow-up on your tickets and also you are not responding to our emails. Did you see them? We are trying to help you but you need to follow up on your tickets to either resolve the issues or get a refund for your purchase.
So we are sorry if our product is not good for you, but please just let us know what we can do for you? If you want to resolve your issues please follow your tickets and reply us. If this product is not good for you please send us a refund request and we accept it.
Have a nice day and stay safe.
Hi! Your last update took out class elementor-fit-aspect-ratio, I’m using this demo and now all is broken. In the demo you have older theme version https://demo.phlox.pro/digital-agency/wp-content/themes/phlox-pro/js/plugins.js 5.7.21 I use 5.9.0 https://youragency.lv/wp-content/themes/phlox-pro/js/plugins.js All my pages are broken now because of this update. How I can rellback to the older version of the theme?
Hi. We did not have any reports like this. Please submit a ticket at our support center for an in-depth investigation. Our support agents will assist you with the problem.
how to edit header in site footer?
Hi. This is not very clear and I’m not sure what do you mean but here is our documentations for editing the header or footer templates:
https://docs.phlox.pro/category/35-headerHey, check this link and see how contact form 7 is getting reflected.
I am facing the same issue at my live websites which are using phlox.pro as theme.
Looking for a possible good solution for this asap.
Hi. The problem was actually related to an update release from the developers of the Contact Form 7 plugin. It should be fixed by now if you are using the latest version. If you still face the issue please submit a ticket on our help center we will fix it for you
Why I can not import the sections from your library to my site? I can import complete demo. No problems there. But if I want to add price table section from your library it does not work. The “copy” button does nothing and the “import” button creates page with that section that does not open in Elementor at all. I have asked for support but it is a joke so far. Even though I provided admin login to my site and described the problem like I did here I was asked to provide details of the problems and some screen shots I am not going to touch the problem with the page falling apart for nearly all the demos. So far it was a waste of my time and money.
Hi. Sorry for the inconvenience. I can confirm that some of the templates in the Templates Kits section are not opening in the Elementor and we are looking into it. This is not happening for all of the templates. Please follow up on your ticket and we will do our best to provide assistance for you.
I seem to have constant issues with this theme that’s supposed to be so wonderful for elementor. I keep receiving these error messages auxin-shop/public/templates/woocommerce/cart/cart-shipping.php version 3.6.0 is out of date. The core version is 7.3.0, The error occurs with every wc page I have.
Hi. Please note that we have responded to your tickets at our help center. For this problem you just need to update your theme and plugins.
The envato elements does not work, so installing the demos is essentially pointless when there are watermarks on images or no images at all. I have been an envato customer for a couple of years and unable to link my email. I have checked and double checked the email. Part of the reason I bought this theme was because I liked the graphics in the stylist theme and having to remove all the watermark graphics takes away from the overall feel. I wasn’t able to find any of the graphics to upload them directly. If envato is not able to be linked, it would be nice to at least provide the links allowing customers to download directly from envato…Having themes using graphics and such but not actually being able to use the theme the way it appears should be clearly stated. I would have probably thought twice before purchasing a theme that will appear different than the demos portrayed..A support ticket was already submitted a yesterday morning.
Hi. We can confirm that the problem with the Envato Elements is resolved. Please see our documentation here:
https://docs.phlox.pro/article/180-imported-images-watermarkedyour so called demo importer that can access the Envato Elements account doesn’t work absolutly nothing happens. I have a yearly subscription and the email address with your so called login part to check doesn’t want to accept or even check, I’ve tried 3 different email addresses by changing my email with my account and it still doesn’t work. What’s the purpose on having the ability to choose the watermark remove section if you have an account when your programing for this feature doesn’t work. I also have the envato elements plugin on my website with an API key and that works connecting to my account, and your import demo doesn’t even notice that either. So what am I supposed to do.
Hi. Sorry for the inconvenience. We are investigating this issue and will identify the source of the problem and apply necessary changes as soon as possible.
Please submit a ticket and give us more info about your situation, such as which demo you are trying to import and so on. our agents there will help you to fix the issue
it doesn’t matter what demo, it’s the pop up section for removing the watermarks, I’m not paying for a problem that is your demo installer with the theme not connecting to the Envato Elements to verify if you have a subscription or not. This to me is a broken plugin you have. I can’t put in a ticket it tells me I have to pay. I’m not paying for something that clearly isn’t on my end.
Hi, all the issues would be fine now, and it should work just fine, both submitting a ticket to our help center and watermark images. Please try them and let us know
Hello, my license support is expired, but i cant see my license in AVERTA dashboard !? How i could see my website activated in the AVERTA dashboard !?
Thank you
Hi. You can see your license information on your dashboard. You just need to make sure that you have registered with the same account that you purchased the theme license.
Let us know
Hello, i try to found your changlog details please !?
Thank you
Hi, There is a Changelog section on the Phlox dashboard in your website admin area. Please check there.
Hello, Is it possible to import this demo using WP Bakery Page Builder instead of Elementor ?
https://demo.phlox.pro/corporate-pro/?r=landing-proBtw this is a pre sale question
Thanks
Hi. Unfortunately not any more. And we do not recommend that. All of our demos are built with the Elementor page builder. and our own Phlox Elements
Regards
