39373 comments found.
I don’t know if a support ticket is needed for an issue. But I don’t think you will need it as this is a problem.
1. Problem: In Avada Form, the starting day of the week is Sunday in the date table. Even though the Week Starts On option in the wp settings menu is set to Monday, this doesn’t make any difference. In the theme settings, I couldn’t find an option to change this situation.
2. Problem:
When any data is saved in Abada Form, the time added to the time arm in the fusion_form_submissions table is 3 hours behind the local time. It uses the Universal time. It cannot be assumed that everyone is at the starting point. When the form is saved, it should use the WP Local time information. This will close the time difference.
Do you have any suggestions for these problems?
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, please reach us via the form on this page (no active support needed) and we will get back to you: http://bit.ly/2NJoU51
Thank you. – Abbas
Please reply to my ticket #476316
Hello @mahlx_com
We have received your ticket and it will be responded soon by our support team.
Thanks
-Ammar
Stil no response
Hello @mahlx_com
We will get back to you now, our response time over weekends can be upto 48 hours.
Thanks
-Ammar
Greetings, I am delaying the execution of all my javascript and I want to exclude the one from the nav menu. Can you tell me where is that file that has that function and its name?
Hello @antonagencyrd
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Not sure if it is related but in 7.9.2 you have “Added responsive column control to Gallery element”... Now when clicking on a picture the popup is smaller than the actual size of the picture, making the pop up completely useless… I use 16.9 ratio but all the popup pictures are a perfect small square…All pictures are being cropped to square… The little picture preview next to the picture name in the Gallery element, also no longer display.. In 7.9 I didn’t notice this behaviour…
Disregard the above please… I was uploading 6000×4000 size pictures by mistake… Interesting however that if the picture is huge the cropping only shows the center part and not a smaller size of the same picture, unless I need to adjust some other setting…
Hello @Burt37
It could be that you have some image optimisation plugin that is also contributing with this, it needs to be checked by our support team in details to provide you with a better response, please do open a support ticket if you still need our assistance
Click Here to Get Avada Support
Thanks
-Ammar
Hi!
Ever since I updated to 7.9.2, the continue button in the checkout form (using woocommerce) is not showing anymore. It’s the button that takes you from your personal information form during checkout to the payment form. When looking in the code, I noticed an if statement in the Avava/includes/class-avada-woocommerce.php: if ( fusion_library()>woocommerce>is_checkout_tabs() ) that if true, should show that button. I have the tabs active, but I think this still returns false and therefore doesn’t show the button. Maybe its a bug?
Hello @vincentvinma
We are aware of that issue and it will be fixed either in a patch or an updated version of Avada soon.
Thanks
-Ammar
Hi, thank you for your reply! looking forward to the fix.
Hi,
Our team has released a patch for this that you can apply under WP dashboard -> Avada -> Patcher. If you don’t see the 2nd patch, please reset avada cache under WP dashboard -> avada -> Options -> Performance then check the Patcher page.
Thank you. – Abbas
awesome, thank you for fast reply and fix! have a good weekend
You too 
Hi there, has your builder the optio to save whole pages as template to create new pages at the same website with the same layout? Thanks for your reply!
Hello @MSConsultingKonstanz
Yes, you can save this inside the library and you can read more about this here => https://bit.ly/3GVtcTg
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
Hi, where or how can I edit the colors to the Virtual Assistant Website demo? I’d like to change the wavy background colors from orange to gold https://robtolson.com/robtolson.com/
Thanks!
Hello @madetobeunique
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Since the last versions, I have a problem with icons (which are displayed on the frontoffice but not for the backoffice), and also a problem with fonts: when I indicate a “body” font (therefore common for all page texts), it is only recognized by the “basic text block”. The “content boxes” do not take into account the Body font (and display a very basic font that I did not install).
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
https://theme-fusion.com/avada-doc/getting-started/avada-theme-support/Thank you. – Abbas
yes but 50€ for a simple support is too expensive for me…...
Hi,
For this particular issues, please reach us via the form on this page (no active support needed) and we’ll get back to you as soon as possible: http://bit.ly/2NJoU51
Thank you. – Abbas
Hola! Compré la plantilla Avada hace algunos años y siempre me ha funcionado fenomenal. Hace un par de semanas hice cambios en la web e instalé mi web en otro subdominio antes de publicarlo en mi web buena. Eliminé la web del subdominio pero se me olvidó borrar allí la licencia. Ahora en mi web me aparece que la licencia está siendo usada, pero esa web ya no existe!! Qué puedo hacer por favor??
Hi,
For that, you can navigate to your support account area on our website: https://theme-fusion.com/support/account/Then navigate to the “Register Purchase Code” tab in your account area to see/add purchase codes.
There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/6quryD4e (you can hit the refresh button to update this or unregister button to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://bit.ly/31L0Ebb
Thank you. – Abbas
Gracias por vuestra ayuda!!! Seguí los pasos que me indicasteis y ya está todo solucionado. Pude eliminar la licencia anterior y añadirla a la web correcta. Muchas gracias!
We’re glad to assist
Thank you. – Abbas
Hello @mango_b
Appears to be a cache or SSL issue, can you please double check by disabling your cache plugin(s) and also making sure the SSL is setup properly on your site, if the issue still persists please open a support ticket and our team will get back to you further.
Click Here to Get Avada Support
Thanks
-Ammar
Hi thanks for quick response
Yes i don’t have any third party plugins for cache (w3 cache or anything like that)
SSL seems to check out ok.
The site is normal whilst I’m logged in and previewing?
Thanks
Hi,
In that case, as this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
hi do oyu have an email address. support has expired. i need someone to look at this as only happened since the theme us updated and it is a theme error
Hello, even after the fix there is the issue that Sidebar 2 (Right sidebar) is not shown not at all after update Avada 7.9.1 -> 7.9.1. Thank you for looking into this
Hello @gmf2web
I confirmed the patch works just fine and both sidebars should show in their respective positions, can you please make sure that your update from 7.9.1 to 7.9.2 was done smoothly or that none of your 3rd party plugin(s) are causing any issues?
If you still see it, please open a support ticket and our team will check this out further for you.
Click Here to Get Avada Support
Thanks
-Ammar
Thank you Ammar, I created a ticket.
Not a problem. We’ll get back to you in the ticket as soon as possible.
Thank you. – Abbas
[BUG Avada 7.9.2] Sidebar 2 (Right sidebar) is shown at the bottom of the page after update Avada 7.9.2 from Avada 7.9.1
The issue happens in all pages with 2 sidebars (left & right). I have 12 licences and the issue happens in all of them.
Hello @trisquelmedia
We will be further investigating this on our end, upon confirmation this will be further patched or fixed.
Thanks
-Ammar
ok Thxs
@trisquelmedia
We have released a patch for this now which you should be able to apply to fix the issue.
Thanks
-Ammar
Solved! thxs for the quick fix
You are most welcome
Please reply to my ticket
Hello @mahlx_com
We have no specific ticket with the above username with our support, however if you have opened it from a different username and have received our automated response on it with the ticket number, our team will get back to you very soon.
Thanks
-Ammar
My username is @hlayiso
Hi,
I can see our team has replied back to your message/ticket. Please continue the conversation there.
Thank you. – Abbas
No they never replied
Hi,
I can see my colleague Hassan has replied multiple times to your ticket today. If you see issues please continue the conversation with them there as this area is not meant for technical support. If you still don’t see any replies from our team on your end, please share your Ticket # here.
Thank you. – Abbas
I really need you to integrate the Avada Form with the MailPoet plugin
Hello @hardwaregilberto
We are always listening to our customer’s suggestions and feedback, Avada form is already integrated with MailChimp so you can try that as well meanwhile.
Thanks
-Ammar
I know that Avada Form is integrated with Mailchimp, but it doesn’t do the same thing as Mailpoet. Mailpoet is 100% integrated with Wordpress.
Hi,
We’re constantly adding new features/integrations like those. If there is high user demand for this we’ll hopefully add this in a future update.
Thank you. – Abbas
Hi, though my support is over, i am myself technically apt to install themes. However, I am noticing some issues with the import file for Avada classic website template. even after importing 2-3 times this website template, it is not correctly displaying the menu items as aesthetically shown in the demo. https://aanodaya.com/ —check the About section in menu.
Hello @anishsinha22
I am afraid your provided URL is not accessible for us right now so we can not really check it visually, however in any case this will require our team to take a closer look at your site so please open a support ticket using the link below.
Click Here to Get Avada Support
Thanks
-Ammar
I installed the handyman theme in Avada, the changes I made on the site are deleted and it returns to its original state. how can i solve it?
Hi,
We’d need to take a look at your setup for this to figure out what is off.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
my support period is over, it just seems like it’s not registering the extensions on the site and it’s not saving. please help me on this
We’d need to login and check your setup for this. In this case, you can reach us via the form on this page (no active support needed) and explain your issue in detail and we’ll get back to you ASAP: http://bit.ly/2NJoU51
Thank you. – Abbas
I couldn’t find how to turn off Page Title and background image. Can you show me where to make avada live builder
https://prnt.sc/bPQpMJ4BLgTEHi,
You can change the PTB settings / BG image like so:
https://share.getcloudapp.com/5zu2jbjY
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Hi, Abbas
Thank you for the help video. The method you show only works for the Login header and I’m able to do it.
What I want to do is remove all page header and background photo except home page.
I also know how to change the background image but where is the feature to turn off the page title and image and I can’t
can you send a video about it
Hello @hELL34
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Since I can’t write to support, I request you to inform me about this small issue.
Hello @hELL34
The Global settings for page title bar can be found inside Avada > Global Options > Page Title Bar > Page Title Bar Background Image and the individual pages have same option inside Avada > Page Options > Page Title Bar tab, secondly you can also check for a custom header if its been replaced by that, if however you are still not able to figure this out, our team will need to take a closer look into your setup and that requires you to open a support ticket.
Thanks
-Ammar
Hello, I have the error ‘Mixed Content: The page at ’<URL>’ was loaded over HTTPS, but requested an insecure font ’<URL>’ . This request has been blocked; the content must be served over HTTPS.’ in the Inspect Console and some elements are not displayed. I have turned on the HTTPS Enforce, but it’s still the same. Please help.
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, please create a support ticket with our team on the below page and we will get back to you regarding this as soon as possible.
https://theme-fusion.com/avada-doc/getting-started/avada-theme-support/Thank you. – Abbas
Hello all! I am having the well-known “sticky header animation” problem where the logo shrinking animation doesn’t work. Sometimes it works just the first time I scroll down, but not when I scroll up. The weirdest thing is that I have a friend with the same settings on his website for the header and for him it works. Any info anyone? I am using the latest version V7.9.1. I lost 3 hours on this already…
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will take a look at this for you..
Click Here To Get Avada Support
Thank you. – Abbas
Oh, sorry about that. Well, my support period expired years ago. And I feel like paying $61.74 for an animation issue it’s not worth it. Especially when this issue was supposed to be solved years ago and seems to be caused by some settings. I prefer to dig deeper myself and then come up with a response, maybe helping others in the future that are in the same situation as myself. Cheers!
Hi,
In that case you can reach us via the form on this page and share details of the issue (no active support needed) and we’ll get back to you ASAP: http://bit.ly/2NJoU51
Thank you. – Abbas
I solved it! Almost 5 hours for a stupid setting. Turns out that if you have a sticky header with the animation turned on, the animation will NOT work if you have a “Sticky Header Navigation” setup in menus. So you have to go to “Appearance > Menus > Manage Locations (tab)” and for the “Sticky Header Navigation” theme location, choose “Select a Menu”. That’s it! Can you please add this as a note to your documentation somewhere, so future people will know about it or at least solve it more easily? Thanks! Cheers!
Hello @AAv_Multimedia
We actually recommend our users to use Custom header which comes with more advanced options, however yes if you want to assign a specific menu to sticky navigation that will require that option to be setup, by default however the main menu will still work as sticky menu by default.
Thanks
-Ammar
Hi. I have an old license key from the previous developer, and it was working fine for 3 environments: production, staging, and local (link like something.local ) until recently all started to show an error saying the unregistered version of Avada. I tried to reactivate the template with the same key on all domains, but it worked only for production…
The question is – can I purchase more support for the same license? How can I have those 3 environments working simultaneously (local will be used on a few machines)? What would you suggest doing in such a situation?
I have a purchase code and token, and no actual purchase from my account ... thanksHi
A single purchase code will work on a single staging + a single live domain. Any additional domains will need additional purchase codes. Also, please do ensure you have the staging domains in the format we do recommend here, https://theme-fusion.com/documentation/avada/how-to/how-to-set-up-a-staging-site/#staging-licensing
Thank you, Shaminder
Thank you for the quick response. So… looks like all should be fine at least for one of my stagings…. but non of them are able to be registered again… i see error message “The purchase code is already being used on another staging domain.”. How can i find out which domain is registered as staging?
Hello @sukhariev
You can simply remove the staging from your support account as well by following the instructions below
Go to our company site here => https://theme-fusion.com/ and then move to Support > My Account Submenu > Register Purchase code and remove the Staging from there by clicking “Unregister Staging” here => https://monosnap.com/file/MjidYkcVbQsYntr8JPY9nBmkV55NJ2
Thanks
-Ammar
