8873 comments found.
I posted a new support ticket # Z42514 four days ago about problems I am having scrolling through the photo gallery in my single car listings. I’ve learned that the issue only occurs when my Child theme is active. I’ve updated the ticket with this information. Please respond to it soon. Thanks.
Hello dear,
Thank you for your reminder, we do appreciate it! Your ticket in the general tickets ID queue and will be checked according to this queue as soon as possible
All the best!
Hi, your theme is great but i can’t update and i’m stuck to version 5.3.4 i’ve tried any suggestion i’ve found here in comments but nothing works.. the latest one regarding the removal of line 56 in functions.php file which takes back the backend but doesn’t let upload new images in listings. any idea on how to move on? thanks
Hello,
The latest version of the theme is 5.4.0. There is no need to comment scripts with the latest version of the theme. We recommend you activate parent theme and update it to the latest version, here below you can find multiple ways to update the theme correctly >>> https://docs.stylemixthemes.com/motors-theme-documentation/getting-started/how-to-update-motors
After it, update all the theme pre-packed plugins as well under the WordPress dashboard > appearance > install plugins section
All the best!
i’m not able to access the Wordpress backend after the 5.3.9 update, i’m getting ERR_TOO_MANY_REDIRECTS
I have desactivated this 2 lines (line 56 et line 57) in functions.php and that solved the problem : // wp_safe_redirect( admin_url( ‘admin.php?page=stm-admin-plugins#core’ ) ); // exit;
Hello dear,
We are glad that you have resolved this issue. By the way, recently we have updated the theme to 5.4.0, with this version there should not be such kind of issue now
All the best!
Hello,
Could you please tell me if i can add a custom field to listing as text not as select ?
Hello dear,
Could you please kindly re-clarify the issue in a bit more detail with a screenshot as well, exactly where the custom field should be applied? Thank you in advance!
Cheers
Hey hi… My checkOut payment page is not working it’s just blank
Hello,
The checkout page is part of the Woocommerce plugin, please make sure that you have properly configured the settings of the Woocommerce plugin and set the required pages, and recheck by resaving your site’s permalinks as well from the WordPress settings
All the best!
Hello Team,
This is fourth day since I raised the issue, after your update we are getting issue by uploading images. My site is not usable and clients are complaining.
Since 4 days I’m saying that we are having issue which we are working on it.
I need you to fix this ASAP.
Hello,
Could you please clarify what exact demo layout you are using, and on what exact element you were not able to upload any images, thank you in advance! Also, we recommend you try to use the php 7.4 version (if you are using 8 php)
Cheers
Issue appears when you use PHP 8.0 and PHP 8.1 If you downgrade to 7.3 then it works.
This is workaround but not parament solution
Update:
If you go to 7.3 WooCommerce gets disabled automatically saying 7.3 is too old. I tried 7.4 and both works, WooCommerce and uploading images
Well, as you can see, it depends on the Woocommerce plugin. In general, the recommended version for most of the plugins is PHP 7.4
Cheers
Hello, I bought a new domain name and want to do a fresh install. comment enable it again. thank you
Hello,
You will need to deactivate your activation from your old domain, so you will be able to activate the theme on your new domain. For details, please check the following topic > https://docs.stylemixthemes.com/motors-theme-documentation/installation-and-activation/license-key-deactivation
Cheers
i was just about to buy until i saw the unresolved upload issue and they are saying there is no support?
2. when is your next sake from $79 to $49 like last time // i wanna try it but 79 un bot so sure of but i do want to buy
Hello,
The comments section for pre-sale questions by default. We have support on our special support site, where customers can submit tickets, those submitted tickets include special tickets ID queue, and tickets will be checked according to this queue as soon as possible by our customer support managers.
According to the discount, we do not have any news on when the discount will be applied to the theme
Cheers
Since the last update there is a bug in the theme, i can’t upload any pictures anymore. How can i solve this?
Hello,
Could you please clarify what exact demo layout you are using, and on what exact element you were not able to upload any images, thank you in advance! Also, we recommend you try to use the php 7.4 version (if you are using 8 php)
Cheers
Ok, i did upgrade again, clear the cache etc. Its working now. Thanks.
We are glad that the issue was resolved now.
All the best!
Nice theme and support department
Hello dear,
Thank you so much, we do appreciate it!
Cheers
Hello Team,
I raised the issue 38 hours ago and no responded yet. My website is not working.
Please respond on #Z42453
Thank you.
@webdesigndmc
same here. I cannot upload pictures either and my clients are complaining on the same.
Hello,
Thank you for your reminder. We should inform you that, our ticket system works 24/7 and which means that you can create tickets at any time. All the created tickets will be checked and replied to you according to the ticket created special ID queue and assigned individually to our support managers. However, there will be delays as tickets will be in the checking stages on business days. The delay will be different due to the weekends and holidays in general. The maximum delay will vary depending on the factors that we have pointed out. Note that the delay could be variable as we are located in different time zones, so take it into consideration as well.
According to the image upload, try to downgrade your PHP to the 7,4 version, there could be some issues with the PHP 8 version
All the best!
Hi, I tried to update to 5.3.8 from 5.2.4 and I have to many redirects. I couldn’t connect to dashboard. I tried this solution
https://stylemixthemes.com/wp/wordpress-6-1-fatal-error-fix-hot-tutorial-for-motors-theme/But it didn’t work. Can you help me please?
Hello dear,
With the proper updates of the theme and pre-packed plugins, there should not be such kind of issue by default. We recommend you install the theme on your own local host, import the same demo layout that you have used in your live site. After it, the demo import will install all the needed plugins with the latest version, try to upload these plugins to your live domain with FTP, it should solve the issue on your live site
Cheers
Hi, you recommend to update only the plugins to another local host and move only the plugins in the update site throught ftp?
You recommend this after the update.
You need to update the theme and update plugins on your local host, so you will be able to get and use the updated version in your live domain
Cheers
Good evening, I opened 2 tickets more than 3 days ago and I still haven’t received an answer, since my assistance expires in a month, I would like to be helped in what I asked for and not have to wait a week to answer tickets, thanks.
Hello dear,
Thank you for your reminder. We should inform you that, our ticket system works 24/7 and which means that you can create tickets at any time. All the created tickets will be checked and replied to you according to the ticket created special ID queue and assigned individually to our support managers. However, there will be delays as tickets will be in the checking stages on business days. The delay will be different due to the weekends and holidays in general. The maximum delay will vary depending on the factors that we have pointed out. Note that the delay could be variable as we are located in different time zones, so take it into consideration as well.
All the best!
Hello, can you help? I installed a plugin that you indicated “Listing Type Settings” to do the separation of the cars. I installed it, configured it and it’s working, but the “Stm Cars On Top” element doesn’t work properly anymore, it doesn’t show all the cars that are in the listings, what is the criteria to show all the cars that are in the listings? what should I do?
Hello,
The Motors Listing Types plugin will include additional options for the listings, make sure that you didn’t remove your old listings and listing categories
Cheers
Hi, is there a way to increase the size of the social icons in the footer /copyright area?
Hello,
Yes, such kind of changes you can make with the additional custom CSS, you can use your custom CSS under the Appearance > Customize > CSS section
All the best!
hello, i would like to filter the cars either to show new in inventory or old cars in different pages how could i do that?
Hello,
There is only one global Inventory page in the theme by default, there is no option to have inventory pages separately. All listings will be in the global inventory, and new and old published listings
Cheers
Hello,
I have an issue with the vehicle gallery on my website. Basically when I press next or prev buttons it moves the next image just by half like in this screenshot https://ibb.co/yqgrz7q
Also it doesn’t slide up to the final image but just to the first 3. I noticed the same issue occurs with your classified 4 demo.
How to solve this?
PS: I already tried the support website but whenever I enter the purchase code it says that it has already been used which is impossible given than the theme was bought a couple of days ago.
Thanks!
Hello dear,
Thank you for the provided information, we do appreciate your kind diligence! We couldn’t detect such kind of case in our testing environment. It could be due to several reasons, we recommend you check by deactivating your child theme (if you have) and by deactivating all of your site’s extra third-party plugins as well.
According to the support site, please try to log in with the Login with Envato button, here you will need to use the same credentials that you have used while purchasing the theme, the support site will automatically synchronize
Cheers
Users cannot view the Profile page or their dashboard to view edit their own listings. Once logged in and clicking on the user profile or My items link on the frontend menu, it just takes them to the homepage. None of the ”/author/username” links actually go to the profile page, they are all redirecting to the homepage. Please advise.
Hello,
We couldn’t detect such kind of case in our testing environment. It could be due to several reasons, we recommend you check by deactivating your child theme (if you have) and by deactivating all of your site’s extra third-party plugins as well, and re-check by resaving permalinks in the WordPress settings as well
Cheers
This issue was found and due to the Yoast SEO plugin which had the Author Archives setting disabled. This is what was redirecting back to the homepage. Once it was re-enabled, user dashboards work correctly again. Thank you!
We are glad that the issue was resolved now!
I updated theme, after this I have to update plugins STM Motors Extends, Motors Listing Types, but can’t. At php logs error: “PHP Fatal error: Uncaught Error: Class ‘STM_Theme_Info’ not found in /home/uy482232/rvavto.com.ua/www/wp-content/themes/motors/functions.php:39”
My theme is “classified-five”
Hello,
There shouldn’t be such kind of issue with proper theme updates and pre-packets updates as well. Please make sure that your server limits are according to the theme’s required limits. In addition, we recommend you check the case by installing the theme on your own local host environment as well
Cheers
“sale my car” page is not showing on demo “CAR DEALERSHIP ONE”
Hello dear,
Could you please clarify where the page is not showing? Could you please provide example from our live preview demo site? in order to be of better help, thank you in advance!
Cheers
i was opened ticket on your support system, ticket number is: #Z42694. More than 24 hours have passed and I have not received a response. I am waiting for your support.
Well okay, and thank you for the provided information we do appreciate your kind diligence and patience! We should inform you that, our ticket system works 24/7 and which means that you can create tickets at any time. All the created tickets will be checked and replied to you according to the ticket created special ID queue and assigned individually to our support managers. However, there will be delays as tickets will be in the checking stages on business days. The delay will be different due to the weekends and holidays in general. The maximum delay will vary depending on factors that we have pointed out
All the best!
