8859 comments found.
is it only specific to Cars ? Can we use it like homes, cars, furniture and so no like olx ? 2) Can we use woocommerce booking feature with this listing ?
Hello,
Yes, the theme’s main purpose is for vehicles and car items in general. It needs to make some changes and modification to the core custom design and other aspects to integrate for other listings (modification and customization is not part of Support). In addition, listings are not part of products and couldn’t be used with the Booking of Woocommerce by default
Cheers
Hello, I like this theme but every time I try to update the theme the wordpress control panel breaks and does not allow me to access it. I have already tried it 4 times this week… this morning I have seen a new update of the theme and when applying it the cpanel breaks again. Help please
If I try to access to the Cpanel after upgrade, the sistem sends me to this url wp-admin/admin.php?page=stm-admin-plugins#core
I buy this theme twice …
Hello,
The latest version of the theme is 5.4.0. There is no need to enter to cPanel. We recommend you activate the parent theme and update it to the latest version, here below you can find multiple ways to update the theme correctly >>> https://docs.stylemixthemes.com/motors-theme-documentation/getting-started/how-to-update-motors
After it, update all the theme pre-packed plugins as well under the WordPress dashboard > appearance > install plugins section
All the best!
Guys I have 2 support tickets raised on the support system. 1 ticket was raised 4 days ago & i have not had a reply, the other ticket was raised 3 days ago & i still have not got a reply. Do you know when these will be answered?
I have recently purchased then theme & these questions are in relation to the setup & configuration so i cannot continue until i get answers.
Hello dear,
Sorry for the inconvenience caused, we do appreciate your reminder and patience! We have a large queue these days due to several factors like holiday breaks and unexpected cases. All of your submitted tickets are in our tickets platform with their own unique ticket ID queue. Your tickets will be checked as soon as possible according to this queue.
All the best!
I am recently facing this issue when uploading a photo after the latest update: The server cannot process the image. This can happen if the server is busy or does not have enough resources to complete the task. Uploading a smaller image may help. Suggested maximum size is 2560 pixels. It’s urgent as we can’t upload any new listings even changing the icons
Hello,
Please make sure that you are using the latest version of the theme and all the theme pre-packed plugins should be updated as well on your site. Moreover, make sure that your server limits are according to the theme’s required limits.
Cheers
When will there be support for PHP8?
Our website is down and our host only has PHP8 available for security reasons
Hello,
The theme supports PHP 8 by default, you can check from the change log > https://docs.stylemixthemes.com/motors-theme-documentation/changelog
Some of the additional plugins of the theme (that are not our plugins) recommend using the 7.4 PHP version
Cheers
hello, how to enable dealer review without registration ? thank you
Hello,
There is no option to use the dealer review without login/registering by default
Cheers
I posted a new support ticket # Z42514 four days ago about problems I am having scrolling through the photo gallery in my single car listings. I’ve learned that the issue only occurs when my Child theme is active. I’ve updated the ticket with this information. Please respond to it soon. Thanks.
Hello dear,
Thank you for your reminder, we do appreciate it! Your ticket in the general tickets ID queue and will be checked according to this queue as soon as possible
All the best!
Hi, your theme is great but i can’t update and i’m stuck to version 5.3.4 i’ve tried any suggestion i’ve found here in comments but nothing works.. the latest one regarding the removal of line 56 in functions.php file which takes back the backend but doesn’t let upload new images in listings. any idea on how to move on? thanks
Hello,
The latest version of the theme is 5.4.0. There is no need to comment scripts with the latest version of the theme. We recommend you activate parent theme and update it to the latest version, here below you can find multiple ways to update the theme correctly >>> https://docs.stylemixthemes.com/motors-theme-documentation/getting-started/how-to-update-motors
After it, update all the theme pre-packed plugins as well under the WordPress dashboard > appearance > install plugins section
All the best!
i’m not able to access the Wordpress backend after the 5.3.9 update, i’m getting ERR_TOO_MANY_REDIRECTS
I have desactivated this 2 lines (line 56 et line 57) in functions.php and that solved the problem : // wp_safe_redirect( admin_url( ‘admin.php?page=stm-admin-plugins#core’ ) ); // exit;
Hello dear,
We are glad that you have resolved this issue. By the way, recently we have updated the theme to 5.4.0, with this version there should not be such kind of issue now
All the best!
Hello,
Could you please tell me if i can add a custom field to listing as text not as select ?
Hello dear,
Could you please kindly re-clarify the issue in a bit more detail with a screenshot as well, exactly where the custom field should be applied? Thank you in advance!
Cheers
Hey hi… My checkOut payment page is not working it’s just blank
Hello,
The checkout page is part of the Woocommerce plugin, please make sure that you have properly configured the settings of the Woocommerce plugin and set the required pages, and recheck by resaving your site’s permalinks as well from the WordPress settings
All the best!
Hello Team,
This is fourth day since I raised the issue, after your update we are getting issue by uploading images. My site is not usable and clients are complaining.
Since 4 days I’m saying that we are having issue which we are working on it.
I need you to fix this ASAP.
Hello,
Could you please clarify what exact demo layout you are using, and on what exact element you were not able to upload any images, thank you in advance! Also, we recommend you try to use the php 7.4 version (if you are using 8 php)
Cheers
Issue appears when you use PHP 8.0 and PHP 8.1 If you downgrade to 7.3 then it works.
This is workaround but not parament solution
Update:
If you go to 7.3 WooCommerce gets disabled automatically saying 7.3 is too old. I tried 7.4 and both works, WooCommerce and uploading images
Well, as you can see, it depends on the Woocommerce plugin. In general, the recommended version for most of the plugins is PHP 7.4
Cheers
Hello, I bought a new domain name and want to do a fresh install. comment enable it again. thank you
Hello,
You will need to deactivate your activation from your old domain, so you will be able to activate the theme on your new domain. For details, please check the following topic > https://docs.stylemixthemes.com/motors-theme-documentation/installation-and-activation/license-key-deactivation
Cheers
i was just about to buy until i saw the unresolved upload issue and they are saying there is no support?
2. when is your next sake from $79 to $49 like last time // i wanna try it but 79 un bot so sure of but i do want to buy
Hello,
The comments section for pre-sale questions by default. We have support on our special support site, where customers can submit tickets, those submitted tickets include special tickets ID queue, and tickets will be checked according to this queue as soon as possible by our customer support managers.
According to the discount, we do not have any news on when the discount will be applied to the theme
Cheers
Since the last update there is a bug in the theme, i can’t upload any pictures anymore. How can i solve this?
Hello,
Could you please clarify what exact demo layout you are using, and on what exact element you were not able to upload any images, thank you in advance! Also, we recommend you try to use the php 7.4 version (if you are using 8 php)
Cheers
Ok, i did upgrade again, clear the cache etc. Its working now. Thanks.
We are glad that the issue was resolved now.
All the best!
Nice theme and support department
Hello dear,
Thank you so much, we do appreciate it!
Cheers
Hello Team,
I raised the issue 38 hours ago and no responded yet. My website is not working.
Please respond on #Z42453
Thank you.
@webdesigndmc
same here. I cannot upload pictures either and my clients are complaining on the same.
Hello,
Thank you for your reminder. We should inform you that, our ticket system works 24/7 and which means that you can create tickets at any time. All the created tickets will be checked and replied to you according to the ticket created special ID queue and assigned individually to our support managers. However, there will be delays as tickets will be in the checking stages on business days. The delay will be different due to the weekends and holidays in general. The maximum delay will vary depending on the factors that we have pointed out. Note that the delay could be variable as we are located in different time zones, so take it into consideration as well.
According to the image upload, try to downgrade your PHP to the 7,4 version, there could be some issues with the PHP 8 version
All the best!
Hi, I tried to update to 5.3.8 from 5.2.4 and I have to many redirects. I couldn’t connect to dashboard. I tried this solution
https://stylemixthemes.com/wp/wordpress-6-1-fatal-error-fix-hot-tutorial-for-motors-theme/But it didn’t work. Can you help me please?
Hello dear,
With the proper updates of the theme and pre-packed plugins, there should not be such kind of issue by default. We recommend you install the theme on your own local host, import the same demo layout that you have used in your live site. After it, the demo import will install all the needed plugins with the latest version, try to upload these plugins to your live domain with FTP, it should solve the issue on your live site
Cheers
Hi, you recommend to update only the plugins to another local host and move only the plugins in the update site throught ftp?
You recommend this after the update.
You need to update the theme and update plugins on your local host, so you will be able to get and use the updated version in your live domain
Cheers
Good evening, I opened 2 tickets more than 3 days ago and I still haven’t received an answer, since my assistance expires in a month, I would like to be helped in what I asked for and not have to wait a week to answer tickets, thanks.
Hello dear,
Thank you for your reminder. We should inform you that, our ticket system works 24/7 and which means that you can create tickets at any time. All the created tickets will be checked and replied to you according to the ticket created special ID queue and assigned individually to our support managers. However, there will be delays as tickets will be in the checking stages on business days. The delay will be different due to the weekends and holidays in general. The maximum delay will vary depending on the factors that we have pointed out. Note that the delay could be variable as we are located in different time zones, so take it into consideration as well.
All the best!
Hello, can you help? I installed a plugin that you indicated “Listing Type Settings” to do the separation of the cars. I installed it, configured it and it’s working, but the “Stm Cars On Top” element doesn’t work properly anymore, it doesn’t show all the cars that are in the listings, what is the criteria to show all the cars that are in the listings? what should I do?
Hello,
The Motors Listing Types plugin will include additional options for the listings, make sure that you didn’t remove your old listings and listing categories
Cheers
