3203 comments found.
Hi, I’ve updated the theme with the last version, and now the webpage doesn’t work. I can edit the page, I can see the backend, but not the frontend
Hello,
Please, disable all plugins that are not related to our theme and provide us with your admin access. We will log in and check what is wrong there. You can leave only the following plugins that are required for our theme: Xtemos Post Types WooCommerce WPBakery page builder
Use the contact form on this page https://themeforest.net/user/xtemos
Thank you in advance
Hi, I can’t use the contact form, my support period for this theme is already expired. But I want to update the theme
Hello,
Yes, we understand. You can find a contact form on this page https://themeforest.net/user/xtemos
Hi there. Great work on the theme! Your last version says that the theme supports PHP 8+, but I can only get it stable at 7.4. Any suggestions?
Hello,
Thank you for contacting us. Our theme works well with 7.4 so you don’t have to update it to the latest version.
Kind Regards
PHP 7.4 is becoming deprecated on my server, and I’d really like to get 8+ working. Can this theme run on PHP 8 or was that inaccurate?
Sure, it works with PHP 8 as well.
Kind Regards
Any more updates planned?
Hello,
Thank you for your question. Yes, we are working on a new update that will be released later next month.
Kind Regards
Hello, I am using “BASEL Woo Commerce Layered Nav” widget in Shop Page Widget Area. When filtering from Search results page, It is showing incorrect products. Whereas from shop page everything is working fine. Please check the page here : https://artidesignin.com/newsite/
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Hello,
I know that there are a lot if comments regarding the update, but. What’s the take on the plugin “WPBakery Page Builder”. It could need an update regadring the security season. Do you have any updates on this?
Best
Hello,
Thank you for your question.
Our theme comes with the latest version of the plugin. Once the developer releases a new update, you can update the plugin via the Appearance -> Install plugins section too.
Kind Regards
Hi, I see that all pages generate an H1 tag in their header title, even the product categories pages. It happens on all pages except the main blog page, whose tag is H3. How could that be fixed? It is not good for SEO if the header title has an H3 tag. Thanks
Hello,
You can change it in Theme Settings -> Page title -> Title tag. Here is a screenshot https://monosnap.com/file/o4X4d5Vy4pnJpwp14NcNz3MJRQgZOJ
Kind Regards
Hello, it does not work. I even created a new page for the blog, and it is still tagged with H3
Yes, you are right. The blog page always has h3. We will fix this in our next theme update which will be released soon.
Kind Regards
Hello, this also happens on the blog category pages. All the category titles have h3, it is very bad for the SEO of the page. Will you fix it in the next version? Thanks
Hello,
Yes, we are actually talking about the blog category pages that don’t have H1 tag at all.
Kind Regards
Hi, how do we get updates fpr the included plugins if the theme gets updated to rarely? We have to move to PHP 8, but the plugin versions you provided with the last update are not compatible … thanks, Dorian
Hello,
Thank you for your question. You always can update included plugins to the latest version via Appearance -> Install plugins. They don’t require a theme update.
Kind Regards
Hi, it’s been almost a year since you last published a new update to this template, do you plan to update the template soon? Thanks
Hello,
We hope this message finds you well. We wanted to assure you that there’s no need to worry about the stability of our theme’s current version. We have thoroughly tested it and can confidently say that it has no critical issues that require immediate fixing.
However, in the unlikely event that any issues are reported, we will promptly release a hotfix update to address them. Furthermore, we are excited to announce that we will be releasing a new version of our theme later this year.
Thank you for choosing our theme, and please don’t hesitate to contact us if you have any further questions or concerns.
Best regards
Hi There, I noticed the last update was almost a year ago, is this something to be concerned about?
Hello,
You don’t need to worry about that. Our theme current version is stable and has no critical issues that have to be fixed. If any will be reported we will release a hotfix update. Also, we will release our new version with new features later this year.
Kind Regards
Hello!. There is a bug. If you see mobile version of www.cgmotors.cl, open the menu and click PRODUCTOS. You will see a lot of arrows on almost every link, even if the category don’t have sub categories
Hello,
We tried to open your website but it looks like it is not accessible at the moment. We see the 403 Forbidden error now.
Kind Regards
Hello,
We want to know if the Basel theme is at the end of its life. It has not been updated since April 2022. Your second theme of which you are the author: Woodmart has meanwhile been updated 13 times since April.
Can you tell us about that?
We have to take a different course if the theme no longer has its functionality and security optimization.
Thank you in advance for your response.
Best regards,
Hugo
Hello,
Our Basel theme is still supported and we will never end its life. We release bug fixes and security updates in case some issues are reported. We also add new features from time to time. But yes, our WoodMart has more updates and new demos.
Kind Regards
HI, I am interested in purchasing your theme but the demo sites are not working. Can you please provide me a working link to the demo sites, that will be very helpful in making up my mind. Thank you
Hello,
Thank you very much for being interested in our theme.
We have fixed our demo and now it should work for you. Please, check and let me know.
Kind Regards
Hi i’ve purchased two licenses of this theme, I want to know if you have another theme where the client can send me variables of product and customitation. (i want to sell personalized items and i want my client write me the text he wants to ve engraved in the piece and some other variabilites like color etc . I leave an example link (its a shopify template) but iu want to do it in a woocommerce platforme, https://querube.mx/collections/productos/products/letrero-repisa-modelo-cherri?variant=21615781740633
Its en spanish: in section NOMBRE you can write the name of the product. Afterwards the client can choose color , size and number of letters (wich change the price) if you have a theme than can do this please leave me the link to purchase it. Thanks
I’ve found that i need the extra product plug in jejeje the only question will be is this theme is compatible with woocomeerce (I m going to buy the extra product plug in) but I want to set free shipping when client reach certain amount of sale, I’ve been looking and I found is possible with Woodcommerce settings on main desktop of the website. It’s important to notice that I bought the 2 licenses a couple years ago and I haven’t use it any until now that I already know t What to do and sale jeneje thanks, !
Hi,
Unfortunately, there is no such option in our theme and WooCommerce by default. It may require additional code customization or an extra plugin but we don’t have an instruction for this. It is out of our theme support scope.
Regards
Why would the shopping cart sidebar in the header use an H3 tag? This is so bad for SEO! How can it be fixed?
Hello,
Could you please send us a screenshot of this tag on your website?
Thank you in advance.
Buy Now Button is not available. I tried many plugins but they are not working. Can you suggest one?
Hello,
Unfortunately, we don’t have any plugins to recommend to you for this purpose.
Kind Regards
Hi all,
I’ having problem with the color for image. The variation of the colors works fine, but on the shop page in grid style, when I click on the color, it doesn’t change the image for that color.
This only happens on the shop page in grid style, not in the product page!
Please advice!!
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
updates for template for this year?
Hello,
Yes, we will release an update later this year. Feel free to contact us if you have any further questions.
Kind Regards
Hi, after updating the theme to Version: 5.2.0 there are 2 product setting showing on the edit product page. Only the below product setting is working. How to remove the top product setting. Please see image:
https://tinyurl.com/2qn6llc9Regards,
Rey
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it? Also, switch to the parent theme temporarily.
Thank you in advance
Hi, Where can I send you the login?
You can use the contact form on our profile page here https://themeforest.net/user/xtemos
Email sent
Sorry, but we didn’t get your admin access in the message you sent.
Hi, I have sent from here: https://xtemos.com/contact-us/
Please, keep all plugins which are not related to our theme temporarily turned off.
It’s now deactivated. I have sent another screenshot in your email.
Hello,
We still see most of the plugin enabled. Please, disable them temporarily so we can see how it works.
Kind Regards
Hi,
The not related plugins are now deactivated. I cannot deactivate the temporary login plugin because you will not be able to access.
Regards
Hello,
We have deactivated also Redux Framework plugin. Now we see only one settings metabox for the product. Could you please test this from your end?
Kind Regards
Hi,
Yes, only one metabox is showing. So the Redux frame is causing the issue?
Regards
Yes, this plugin is no longer required for our theme. You can uninstall it completely.
Hi in Apple Iphone discounted price is not showing in both shop page and in single product page. Can you please check is it a theme issue or what kind of issue it is?
https://ibb.co/qBj1Mmz https://ibb.co/DL0NJtzHi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Hello! How can I add social networks to the site header instead of the search and wishlist icon?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/
Regards
Where can I find a ThemeForest purchase code to link to my account using the account form page?
Hello,
You can find it in your account on ThemeForest. Here is an article that should help you https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
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