3196 comments found.
Hi, it’s been almost a year since you last published a new update to this template, do you plan to update the template soon? Thanks
Hello,
We hope this message finds you well. We wanted to assure you that there’s no need to worry about the stability of our theme’s current version. We have thoroughly tested it and can confidently say that it has no critical issues that require immediate fixing.
However, in the unlikely event that any issues are reported, we will promptly release a hotfix update to address them. Furthermore, we are excited to announce that we will be releasing a new version of our theme later this year.
Thank you for choosing our theme, and please don’t hesitate to contact us if you have any further questions or concerns.
Best regards
Hi There, I noticed the last update was almost a year ago, is this something to be concerned about?
Hello,
You don’t need to worry about that. Our theme current version is stable and has no critical issues that have to be fixed. If any will be reported we will release a hotfix update. Also, we will release our new version with new features later this year.
Kind Regards
Hello!. There is a bug. If you see mobile version of www.cgmotors.cl, open the menu and click PRODUCTOS. You will see a lot of arrows on almost every link, even if the category don’t have sub categories
Hello,
We tried to open your website but it looks like it is not accessible at the moment. We see the 403 Forbidden error now.
Kind Regards
Hello,
We want to know if the Basel theme is at the end of its life. It has not been updated since April 2022. Your second theme of which you are the author: Woodmart has meanwhile been updated 13 times since April.
Can you tell us about that?
We have to take a different course if the theme no longer has its functionality and security optimization.
Thank you in advance for your response.
Best regards,
Hugo
Hello,
Our Basel theme is still supported and we will never end its life. We release bug fixes and security updates in case some issues are reported. We also add new features from time to time. But yes, our WoodMart has more updates and new demos.
Kind Regards
HI, I am interested in purchasing your theme but the demo sites are not working. Can you please provide me a working link to the demo sites, that will be very helpful in making up my mind. Thank you
Hello,
Thank you very much for being interested in our theme.
We have fixed our demo and now it should work for you. Please, check and let me know.
Kind Regards
Hi i’ve purchased two licenses of this theme, I want to know if you have another theme where the client can send me variables of product and customitation. (i want to sell personalized items and i want my client write me the text he wants to ve engraved in the piece and some other variabilites like color etc . I leave an example link (its a shopify template) but iu want to do it in a woocommerce platforme, https://querube.mx/collections/productos/products/letrero-repisa-modelo-cherri?variant=21615781740633
Its en spanish: in section NOMBRE you can write the name of the product. Afterwards the client can choose color , size and number of letters (wich change the price) if you have a theme than can do this please leave me the link to purchase it. Thanks
I’ve found that i need the extra product plug in jejeje the only question will be is this theme is compatible with woocomeerce (I m going to buy the extra product plug in) but I want to set free shipping when client reach certain amount of sale, I’ve been looking and I found is possible with Woodcommerce settings on main desktop of the website. It’s important to notice that I bought the 2 licenses a couple years ago and I haven’t use it any until now that I already know t What to do and sale jeneje thanks, !
Hi,
Unfortunately, there is no such option in our theme and WooCommerce by default. It may require additional code customization or an extra plugin but we don’t have an instruction for this. It is out of our theme support scope.
Regards
Why would the shopping cart sidebar in the header use an H3 tag? This is so bad for SEO! How can it be fixed?
Hello,
Could you please send us a screenshot of this tag on your website?
Thank you in advance.
Buy Now Button is not available. I tried many plugins but they are not working. Can you suggest one?
Hello,
Unfortunately, we don’t have any plugins to recommend to you for this purpose.
Kind Regards
Hi all,
I’ having problem with the color for image. The variation of the colors works fine, but on the shop page in grid style, when I click on the color, it doesn’t change the image for that color.
This only happens on the shop page in grid style, not in the product page!
Please advice!!
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
updates for template for this year?
Hello,
Yes, we will release an update later this year. Feel free to contact us if you have any further questions.
Kind Regards
Hi, after updating the theme to Version: 5.2.0 there are 2 product setting showing on the edit product page. Only the below product setting is working. How to remove the top product setting. Please see image:
https://tinyurl.com/2qn6llc9Regards,
Rey
Hello,
Could you please disable all plugins that are not related to our theme and provide us your admin access so we can check it? Also, switch to the parent theme temporarily.
Thank you in advance
Hi, Where can I send you the login?
You can use the contact form on our profile page here https://themeforest.net/user/xtemos
Email sent
Sorry, but we didn’t get your admin access in the message you sent.
Hi, I have sent from here: https://xtemos.com/contact-us/
Please, keep all plugins which are not related to our theme temporarily turned off.
It’s now deactivated. I have sent another screenshot in your email.
Hello,
We still see most of the plugin enabled. Please, disable them temporarily so we can see how it works.
Kind Regards
Hi,
The not related plugins are now deactivated. I cannot deactivate the temporary login plugin because you will not be able to access.
Regards
Hello,
We have deactivated also Redux Framework plugin. Now we see only one settings metabox for the product. Could you please test this from your end?
Kind Regards
Hi,
Yes, only one metabox is showing. So the Redux frame is causing the issue?
Regards
Yes, this plugin is no longer required for our theme. You can uninstall it completely.
Hi in Apple Iphone discounted price is not showing in both shop page and in single product page. Can you please check is it a theme issue or what kind of issue it is?
https://ibb.co/qBj1Mmz https://ibb.co/DL0NJtzHi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Regards
Hello! How can I add social networks to the site header instead of the search and wishlist icon?
Hi,
Please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/
Regards
Where can I find a ThemeForest purchase code to link to my account using the account form page?
Hello,
You can find it in your account on ThemeForest. Here is an article that should help you https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Hello, I’m checking the compatibility between Woodmart and Tutor LMS for some customers. We usually use Woodmart for our clients but we have a need to use it with Tutor LMS for some.
We didn’t find it difficult to make them work together, everything works fine for now :cry: but we are left with one problem that we can’t solve 
:
Woodmart unformats some parts of the user area table. We also tried with Basel, which we also use very often and this problem does not occur (but unfortunately Basel has Bakery and not Xtemos Block for Elementor.) I contacted the author of Tutor LMS but he says it is not due to their product but to an override of Woodmart on the template at that point. Do you have a suggestion to fix this compatibility problem?
General Dashboard: Correct layout https://postimg.cc/7GWFyNn1 Dashboard my profile (the second row of the dashboard table): unformatted table https://postimg.cc/bSnBffJ8
Tried 4 sites with Woodmart theme and 2 Basel installations. The problem is only on sites with a woodmart theme. :cry:
Thank you
Hi,
Thank you for contacting us.
Could you please send us a link to your website where we can see this issue?
Kind Regards
It is in maintenance for test the compatibility. Can I send you by mail? Do you have an address?
I send you an email with access maintenance domain here: https://themeforest.net/user/xtemos
Hello,
Try to add the following code snippet to the Custom CSS area in Theme Settings to fix this issue.
.tutor-wrap {
width: 100%;
}
Kind Regards
Unfortunately nothing has changed. I put the code in the Global CSS, but it remained unformatted even after clearing the cache
You have incorrect CSS there that breaks the part that goes afterward https://gyazo.com/acc61200c9e8090648c08805860ebce6
I cleaned up the code on this site and tried it in the other 3 Woodmart installations as well.
I confirm that the code you gave me works fine _ and the My Profile page is correctly formatted with your code in Global CSS.
Thank you!!!!
Great, you are welcome!
Does the theme support multilingual functionality? If its not built in which plugin would be best fit for the same?
Hello,
Thank you for contacting us.
WordPress core as well as all WordPress themes doesn’t have built-in functionality for multilingual website. You need to use the WPML plugin to add this to your website.
Kind Regards
How can I display the search icon on mobile header? I enabled it in theme options but it still doesn’t show
Hello,
You can enable “Search icon on mobile” option in Theme Settings -> Header -> Other.
Kind Regards
I did exactly that. It doesn’t show
ok done. I was using another header layout
Great, we are glad that you sorted it out.
Fix css blog 3 column now bro, thanks https://prnt.sc/XKvHjURGFOjv
Hi,
Could you please send us a link to your website where we can see this issue?
Kind Regards
We checked our demo but everything is ok with the blog section https://gyazo.com/392de32632dbb34f318577e410fd5b83
Oh no, Maybe there’s something wrong with my computer? Thanks for the review.
Yes, it might be something on your end only.
Hi Team, I am planning to purchase this them but I have one query. Could you please confirm can I use this theme for multiple domain for multiple time. Is there any limitation to use the theme for any particular number of domain or number of time. Please clear how may time I can use this theme license key.
Hello,
One regular license allows you to use our theme for a single project only. If you are going to create multiple websites with our theme, then you need to purchase one regular license per domain.
Kind Regards
Dear Team, Actually I need to activate theme shop style page design some Page link given below
See screen shot – https://paste.pics/e4f730b5ec560495b69a6a7ed52fd4f2
My design page Link – https://www.graphicskart.in/makerug/
https://demo.xtemos.com/basel/shop/?shopmasonryalt https://demo.xtemos.com/basel/shop/?shop_alt https://demo.xtemos.com/basel/shop/?shophover2enabling categories is not helping me to show different shop style page layouts.
Please help me in this..
Hello,
Everything can be configured in our Theme Settings. If you have any difficulties, please, create a topic on our support forum and provide us all the necessary details about the request with some screenshots and including your admin access so we can help you https://xtemos.com/forums/forum/basel-premium-template/ If your support is already expired then you need to extend it on ThemeForest first.
Kind Regards
How do we update WP Bakery for themes purchased in the past?
Hello,
You can update the plugin to the latest version in Dashboard -> Appearance -> Install plugins.
Kind Regards
That option is not available for this plugin. It says “Automatic update is unavailable for this plugin. To receive automatic updates license activation is required.”
Please, send us a screenshot of the Appearance -> Install plugins section on your website so we can take a look.
My apologies i read that wrong. I went directly to plugins. I see the update available from the path you provided.
Great, we are glad that you sorted it out. Feel free to contact us if you have any further questions.
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