6691 comments found.
Hi dear,
I have a question please, is the demo Grocery Market can be used for multivendor? Like the niche demo?
Hello, Kiwifu,
Thank you for being interested in our template!
Yes, you will be able to activate the multivendor plugin and use it with any of our demos.
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8theme team
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Hello
I am reporting a problem.
When I try and add my Instagram account to Authorization APIs page, when I click Add Account button, it takes me to a popup, where I choose Personal. Then it just opens my Instagram page, and no longer returns to my websites Authorzation APIs page like it used to. It fails to add the account on the website.
Regards Robert
Hello, RobertUK
We have tested it on our test site and have not encountered any issues.
If you are still experiencing difficulties, please contact our team via the form on this page – https://themeforest.net/user/8theme (it is free). Please provide a detailed description of your problem, the URL of your site, and temporary wp-admin access.
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8theme team
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Hi Rose
Thanks for getting back to me and the kind offer of help.
I managed to get it to work. I did two things differently. I temporarily disabled the W3 Total Cache plugin. The other thing I was previously doing was editing the Elementor page, right-clicking the red text “Add Instagram account?” which is under where you select the Instagram account and opening in new tab from there. Instead of right-clicking. This time, I went directly to the Theme dashboard under Authorization APIs section without right-clicking from elsewhere, and clicked Add Account from there directly.
I suspect the cure was disabling the cache, but not sure which of the two things different was the cure.
Regards
Robert
Hello, RobertUK
We are glad that you have figured it out.
Thank you for sharing the solution, about cache plugin disabling.
Kind Regards,
8theme team
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I am about to buy the theme and I have the following questions: 1- When importing the demo, are all the images imported? 2- It is possible to change the orange colors to red in this demo https://xstore.8theme.com/elementor/demos/niche-market02 3- Is it possible to translate it into Spanish?
Hello, Mktnegocioscid
Thank you for being interested in our template!
1/ Images will be imported and you will be able to change demo images on your own because images you get after demo content import can neither be used on a live site nor redistributed. If you want to locate the image sources to buy the license, use the image search engine https://www.tineye.com/.
2/ Yes, all colors, text, and other elements can be changed.
3/ Yes, and this article will help you to translate the XStore theme and XStore Core plugin – https://xstore.helpscoutdocs.com/article/30-base-theme-translation
Ping us along the way if you have any questions or concerns.
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8theme team
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Thank you for your answer, another question, is it possible to place so that the prices are not displayed? that is to say that the values do not appear and it is only a product catalog but without the option to buy
Hello,
Yes, our theme has ”Just Catalog” option (Theme Settings > WooCommerce (Shop) > Shop > Catalog mode).
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8theme team
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Hello, I have started by importing one of the demos. How can I change the font family globally for all items and blocks?
Hello, Gmanias
Global settings you can find in Theme Options > Typography, but in case you imported a demo version created by Elementor – there are four default groups of fonts and colors – Primary, Secondary, Text, and Accent – https://prnt.sc/MSjfqhnGi7Jq
Because these Elementor settings can’t be imported, font-family was set via settings of every element separately, and should be edited in the same way, so edit page/product/static block using Elementor > click on any element for which you want to change the font-family and change it via settings of that element.
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8theme team
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hello..
Can I use your theme without woocommerce?
I will create a company website, it wont be ecommerce website?
Thank you
Hello,
Thank you for being interested in our template!
Yes, of course, you can use our theme without WooCommerce plugin if you are not going to have shopping options.
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8theme team
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Hi sir mobile devices not properly work amp
Hello, Abdulg7,
Please read our documentation – https://xstore.helpscoutdocs.com/article/111-general-info-ampIf you face any problem, please submit a topic on the support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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8theme team
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Desktop mode payment processing But mobile mode this error show “Error processing checkout. Please try again.”
Hello, Abdulg7,
We suggest that you try disabling all third-party plugins that do not come bundled with the theme (https://xstore.helpscoutdocs.com/article/36-included-plugins) and then check how it works. Additionally, we recommend that you install and activate the Storefront theme (default WooCommerce theme) from the Appearance > Themes section. Please test the process with the default theme and let us know if you are still experiencing the mentioned error.
These are the basic recommendations of what needs to be checked. For personalized assistance, please contact our support team through the forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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8theme team
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Can we add quantity editing in the sidebar cart? Not in page and quform pro is included??
Hello, Sahima8292,
Thank you for your interest in our theme!
1/ Yes, there is an option to Show Quantity Input For Products for Cart element of the Header.
2/ Here is a list of plugins – https://xstore.helpscoutdocs.com/article/36-included-plugins which come bundled with XStore.
Ping us along the way if you have any questions or concerns.
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8theme team
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hello, wzone plugin include and work on XStore theme?
Hello,
Thank you for your interest in our theme!
WZone plugin comes bundled with XStore, right now we can provide v.13.7.3, and we are waiting for the latest version of the plugin authors.
Ping us along the way if you have any questions or concerns.
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8theme team
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- Ignore this
working now. Unable to delete.
When I modify a demo, save a change, and come back to the site, nothing changes in my demo
Hello,
Thank you for using our theme.
If your changes do not appear on the front-end, ensure that Menu Cache, Static Blocks Cache, Remove Query Strings From Theme Static Resources in Theme Options > Speed optimization are turned off.
It is recommended to enable caching options only after the editing process is completed.
Also, here is a link to our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
We look forward to hearing from you.
Kind Regards,
8theme team
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Hi, Can you tell me if you offer in store pickup as an option in checkout
Hello, SoSavvyMarketing,
Thank you for your interest in our theme!
Shipping options are WooCommerce plugin settings, you can find a list of available shipping methods here -https://docs.woocommerce.com/documentation/plugins/woocommerce/getting-started/shipping/core-shipping-options/
Read more – https://woocommerce.com/document/local-pickup/
Our theme is fully compatible with WooCommerce.
Kind Regards,
8theme team
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What do these notifications mean and I could not activate
You have reached activation number limit!! I sent my purchase code by email
Hello, hdcasttv,
Thank you for purchasing our theme. We have already sent you an email regarding this matter. Please check your inbox for further instructions.
Kind Regards,
The 8theme Team.
I need to move my site to a different domain, how do I deactivate it for the current site? The current site is being deleted
Hello, Jonj1611,
Please provide us with your purchase code by email via form on this page – https://themeforest.net/user/8theme
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8theme team
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I have seen in the dashboard, deregister, is it just easier to do it that way?
Hello, Jonj1611
Yes, if you still have access to the old site Dashboard, Unregister the theme via XStore > Welcome panel, then go to Appearance > Themes > activate a default theme and delete XStore.
Contact us via the mentioned free contact form in case any further assistance will be needed.
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8theme team
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What do these notifications mean and I could not activate
You have reached activation number limit. According to the ThemeForest license policy, you can use 1 license for 1 project only. Follow this link to get one more license or contact us if you plan to buy a large number of licenses. We have a special offer for you.
There is no one in technical support until I communicate with him
Hello, MONTASSAR123,
Thank you for using our theme.
Was your question resolved in the email conversation?
Please let us know if any other assistance is needed.
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8theme team
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The problem was solved and the support was very fast. Thank you for being a real great team ❤️❤️❤️
You’re welcome!
Hi, I see that the template is from 2016. Do you plan to keep updating or are you going to stop updating soon? and, how fast it is?
Thanks
Hello, mnroediger,
Thank you for expressing interest in our theme. 
Of course, we will continue to support and update our theme. The fact that our theme was first released in 2016 is a testament to the fact that we have been providing support and developing new features for a significant period of time.
Our theme is optimized for speed, and you can see for yourself by visiting our demo.
Ping us along the way if you have any questions or concerns.
Kind Regards,
8theme Team.
Are all the features are built in in this theme like frequently bought together, buy more & save, estimated delivery day, product carousel, photo reviews, product sold counter, fake sale popup, request quote, buy now etc? Or do we have to install a plugin for respective features?
Hello, sahima8292,
Thank you for expressing interest in our theme.
We are pleased to inform you that all features related to boosting sales are built-in to our theme and no additional plugin is necessary.
Ping us along the way if you have any questions or concerns.
Best regards,
8theme team.
Hey. I had a problem with my old domain, and I will no longer use it and I no longer access the site, how do I use the license that is on it and put it on the new domain
Hello, Awsinfinite,
Please provide us with your purchase code by email via form on this page – https://themeforest.net/user/8theme
Kind Regards,
8theme team
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I purchased the theme an hour ago
I cannot import a demo, and I find that your site does not work, and the demos does not work, so perhaps that is the reason
Hello,
Thank you for purchasing our theme.
Could you please provide a link to the demo that can’t be installed?
Have you checked all the server requirements before the installation https://xstore.helpscoutdocs.com/article/60-xstore-theme-requirements ?
Please contact us by email via form on this page – https://themeforest.net/user/8theme
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Of course, the server requirements are correct, however, I cannot import the demo. I have emailed you and am waiting for your answer
In addition, I can’t browse the Theme demos because your site is not working
Hello,
1/ Answered by email.
2/ Thank you for your inquiry. We have reviewed the situation and do not see any issues with our site. Could you please provide the URL of the page you are unable to access, as well as the country you are located in?
We look forward to hearing from you.
Kind Regards,
8theme team
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Your site does not work, and all demos do not work
And if you try to view the demo from the template, it won’t work https://preview.themeforest.net/item/xstore-responsive-woocommerce-theme/full_screen_preview/15780546?_ga=2.39166819.1100943276.1674116524-1800501202.1668682568&_gac=1.19579594.1674221635.CjwKCAiAp8iMBhAqEiwAJb94z6I-fdn1Duou_-Ks2ni41ftZB8WcVnGvYgPBn-rK2rL5diSaUlUFBxoCwJAQAvD_BwE https://www.8theme.com/ https://xstore.8theme.com/home/Hello, kondor22,
We are unable to detect any issues on our end. To assist us in investigating this further, please record a video demonstrating the problem you are experiencing. Additionally, please provide us with information about the browser you are using.
Thank you for your cooperation.
Kind Regards,
8theme Team.
A video has been made and the video link has been sent to your email
Also, I am still waiting for a solution to my problem
Thanks, We have answered you already.
Kind Regards, 8theme Team.
Hello, i make this eshop https://bagno.onlinesoon.gr/shop/ In this page you can see the Shop Categories, i want if i click in one category i want to see the sub-catogories with images and after sub-categories the products. How i can this? Thanks
Hello,
To create the desired hierarchy of categories, please navigate to Dashboard > Products > Categories.
To customize what is displayed on product category pages, please go to Appearance > Customize > WooCommerce > Product Catalog > Category Display.
Kind Regards,
8theme team
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Please contact us urgently – Your profile and plug-ins cannot be updated We have 16 website licenses – We need confirmation / Customers have complaints Please contact us
I don’t need support / we need theme and plugin update ( Now all site update error )
Hello,
Thank you for using our theme. We are here to help you. Could you please provide us with more information about the error you are experiencing with the update? Were you able to download the latest versions of the theme and Core from ThemeForest? Have you followed our documentation at https://xstore.helpscoutdocs.com/article/63-theme-update https://xstore.helpscoutdocs.com/article/37-plugins-update ? There you can find several ways to do the update.
If you need further assistance, please contact us via the form on this page – https://themeforest.net/user/8theme (it is free of charge). Please answer our questions and we will be happy to help you.
We look forward to hearing from you.
Kind Regards,
8theme team
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I found update – Thank you ~
Hello,
Great. You’re welcome!
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8theme team
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