510 comments found.
Hello! I updated my theme but the dashboard Health Flex ver 2.7.5. keeps on loading but never completely loads to show the options. Please help I can’t change out areas like the General / Header / Footer / Content Etc. in that area.
Hello! If you have updated the theme after a long time, please make sure you have updated all the plugins and WordPress. Also, make sure the site is running over PHP version 8.0 (which is currently best optimized for). If the site is still not working as expected, you need to troubleshoot the components for incompatibilities. To do so, deactivate all plugins except Plethora Features Library and WPBakery Page Builder. Don’t worry about functionalities, they will return as soon as you activate the plugins again. Carefully activate one by one the plugins to see if someone is conflicting. If you continue facing issues, we recommend opening a new ticket on our support desk: https://plethorathemes.zendesk.com/
the server is running off of 8.2 / I tried deactivating all the plugins.. it didn’t work : ( opening up a ticket. Please help
Hello, try switching to version 8.0 and the theme will work as expected. If you don’t have access to this option via the panel of the hosting account, you can ask the provider to perform this action for you.
I tried that… I didn’t work 
Hello again. We recommend contacting us via our support desk, providing all the required information so we can safely investgate the site and come up with a resolution. https://plethorathemes.zendesk.com/
okay I fixed that. BUT it’s still NOT working….
STILL WAITING on Tech Support on ticket. PLEASE HELP ASAP
Hello, and thank you for your patience. We are still reviewing the issue as it has proven to be challenging. The sooner we have a resolution we’ll let you know.
Okay! I waited over 1 year, this is ridiculous! PLEASE give me an answer. I need access to the theme’s options asap!
Hello, and thank you for being patient. The developer team hasn’t responded to my requests. They haven’t mentioned anything about abandoning the theme, though. In this case you may try an alternative approach to resolving the issue.
I have tried anything…...why I can’t this issue be reopened?
Hello I am using this theme as licenced user on https://cleward.com.ng/test4/ . I am using the Health coach demo but the slides to not display. Why? Other demos slides apart health coach display. Why? Please tell me urgently.
Hello, and thank you for contacting us. We reviewed the URL address you provided us, and we noticed the particular site had activated another theme or has been heavily customized to the point is not recognisable. We recommend ensuring you are using Healthflex theme and if the problem persists, please, renew your license and contact us via our support desk and we’ll investigate it as soon as possible. https://plethorathemes.zendesk.com/
Hello, I am sorry I gave a wrong url. The correct address is https://cleward.com.ng/test/. This is not the issue of support. I paid for the theme. What I am complaining is that she slide is not working on that particular demo . Check it please and tell me what to do.
Hello, and welcome back.
We need more information to provide you with a valid response. We strongly recommend contacting us via our support desk and giving us access to the site Dashboard to investigate. You will not need to renew your license immediately. However, if the problem is proven to be on your side we will kindly ask for a license renewal.
Is it possible to manage the position of the slider images on mobile? Or do I have to pre-load the images so they can be seen well on mobile?
Hello, and thank you for using our theme. The slider is configured for each responsive state (desktop, tablet, mobile). To change the default settings you need to utilize custom CSS (where you can choose a postiion for the images). Pre-loading the images will not make any change. For better results, you can add and activate a third-party plugin like Slider Revolution which allows for numerous and rich-content cofigurations. It will become available on the Media Panel of the page where you can select it instead of the default slider.
“Warning: preg_match(): Unknown modifier ’-’ in public_html/wp-content/plugins/plethora-featureslib/libs/ReduxFramework/ReduxCore/inc/extensions/metaboxes/class-redux-extension-metaboxes.php on line 783” appears at the top of the category pages. What could be the problem?
You should update the plethora plugin, since it is not compatible with the acutal Healthflex plugin anymore. It causes errors and creates servererros.
Warning: Attempt to read property “name” on array in /customers/f/1/9/yourpage.com/httpd.www/wp-content/plugins/plethora-featureslib/features/shortcode/profilegrid/shortcode-profilegrid.php on line 248 Warning: Attempt to read property “slug” on array in /customers/f/1/9/yourpage.com/httpd.www/wp-content/plugins/plethora-featureslib/features/shortcode/profilegrid/shortcode-profilegrid.php on line 248 Warning: Attempt to read property “name” on array in /customers/f/1/9/yourpage.com/httpd.www/wp-content/plugins/plethora-featureslib/features/shortcode/profilegrid/shortcode-profilegrid.php on line 248 Warning: Attempt to read property “slug” on array in /customers/f/1/9/yourpage.com/httpd.www/wp-content/plugins/plethora-featureslib/features/shortcode/profilegrid/shortcode-profilegrid.php on line 248 Warning: Attempt to read property “name” on array in /customers/f/1/9/yourpage.com/httpd.www/wp-content/plugins/plethora-featureslib/features/shortcode/profilegrid/shortcode-profilegrid.php on line 248 Warning: Attempt to read property “slug” on array in /customers/f/1/9/yourpage.com/httpd.www/wp-content/plugins/plethora-featureslib/features/shortcode/profilegrid/shortcode-profilegrid.php on line 248 Warning: Attempt to read property “name” on array in /customers/f/1/9/yourpage.com/httpd.www/wp-content/plugins/plethora-featureslib/features/shortcode/profilegrid/shortcode-profilegrid.php on line 248 Warning: Attempt to read property “slug” on array in /customers/f/1/9/yourpage.com/httpd.www/wp-content/plugins/plethora-featureslib/features/shortcode/profilegrid/shortcode-profilegrid.php on line 248
Hello, we have tested the plugin thoroughly and we didn’t face any issues. We need more information to provide you with a valid response. For this reason, we recommend visiting our support desk and opening a new ticket.https://plethorathemes.zendesk.com/ You will need to provide all the related information as well as some extra information regarding your hosting configuration. We’ll check it out and come up with a resolution as soon as possible.
when finally you will update Mailchimp subscription ?
It’s not working anymore
Mailchimp API versions 2.0 and Export 1.0 are no longer available. For more information see https://mailchi.mp/7a37f04b6eb2/api-export-10-and-api-20-retirement
Hello and thank you for purchasing our theme. A new version will be releases shortly. It will include, among others an update to the Mailchimp API v.3.0
Hello, is HealthFlex is ok with WordPress 6.4.2 ? Thanks
Hello, yes it will work with the latest version of WordPress. We are also working on updating its components and a new version will be released shortly.
Hello, we updated to PHP 8.0 and tryed 8.1& 8.2 – and always get this warning:
Warning: Trying to access array offset on value of type bool in /XXX/wp-content/themes/healthflex/features/module/mediapanel/module-mediapanel.php on line 318
We use the latest Version. Is your Plugin not compatible with latest PHP-Versions?
Thank you
Hello – somebody there?
I did this and it seems to work… // $image[‘thumbnail’] = is_array( $thumbimg ) ? $thumbimg0 : $thumbimg[‘thumbnail’] ;
Hello and thank you for using our theme. Healthflex has been tested to comply with PHP version 8.0. Newer versions will probably prompt some warnings, which are safe to ignore and won’t cause any issues to the site. However, sticking to version 8.0 is pretty safe for now. Hopefully, the warning will go away with the next theme update.
Hello, About MailChimp API Module due to the retirement of API Export 1.0 and API 2.0 (https://mailchi.mp/7a37f04b6eb2/api-export-10-and-api-20-retirement) do you have any plan or intent to support the new API 3.0?
Hello and thank you for using our theme. We are keeping a note on this and we’ll consider adding support for the new Mailchimp API 3.0 in the next theme package. Our developers are working on a new theme update that will cover many compatibility issues.
Hello, After the latest updates I think there is a bug with awesome library icons on “Theme options->Advanced->Icon Libraries” The social icons like facebook, youtube, etc disappeared from my website and when you are going to find them again from “Theme options->General->Social Icons” in a social icon element on the icon dropdown select field there is not found these icons on Awesome library.
I have faced up another bug regarding parsing Preset Icon Libraries. For example, you have to enable the Weather icons library in order to use the the Webfont Medical Icon’s icons… I think does not parse Awesome icon library and load instead the Hotel Icons library…
Hello, we have updated the Font Awesome library. You may need to go to Theme Options > Advanced > Icon Libraries and click Save changes once to allow the theme to consolidate the changes. Then, go back to the social icons and choose the ones you need
Thanks for your responce! It needed to “Reset Section” before “Save”
We are glad you’ve made it! Thank you for the feedback @biodiagnosisithonias.
Will WPBakery ever be updated for this theme?
Hello, the particular plugin comes bundled with the new theme updates. We are currently working on a new update. The sooner is available you will be notified in your inbox. Thank you for your patience.
When will this theme get updated mostly for WP Bakery?
Hello, and thank you for your interest in our theme. We are working on it. Please, wait and you will be notified in your inbox as soon as a new theme version is released.
I am usually patient but this is six months already since WP Bakery is updated. I am no longer believing you are updating this theme. It should be removed from the store. Your version is 6.13 and the current version is 7.2+.
Hello, and thank you for contacting us. I’m pushing your request (again) to the developers and hopefully, a new version will become available sooner or later. I don’t have a release date available. It’s on the developers to decide whether they keep or remove the item from the store.
I suspect the hold up could be how they originally packaged WPBakery…and, now that WPB is adding AI and not including that in themes, maybe the developers are trying to figure out the path forward. Personally, I do now want AI in WPB as with my other 70+ websites in another theme they will not include that feature…which is good because I don’t want to be nagged about using AI or not. If I want AI for text copy, I know where to go get it and drop it into a text box.
Hello, FYI our development team has confirmed that a new version will be released shortly. It will contain the latest (bundled) version of WPBakery Page Builder. Please wait and you will be notified in your inbox. Thank you for your patience and for supporting us.
Thanks for pushing the developers…everything is updated…I appreciate your efforts!
So, WPBakery is now at 7.6. Are we going to have to wait another year for this to be updated?
Hello, and thank you for your interest in our theme. We are currently working on the next theme update. Please, be patient and a new version will become available sooner or later. It will include a newer or even the latest version of WPBakery Page Builder.
Man….have you thought about an alternative to WPBakery for this theme because these delayed updates really drag down the quality of this theme.
Hello, and thank you for your interest in our theme.
We have thought about extending our proprietary elements to work with other builders. However, we will need to replicate the design on all pages which is almost like designing a new theme. Also, the current version of WPBakery Page Builder that comes bundled with the theme includes almost all the features needed to create a page with any given configuration. We appreciate your recommendation and we’ll do our best to keep the quality of the theme at its highest level possible.
Well the theme included WpBakery is again outdated. Stuck in 7.4 versus 7.72. By the time the developers update the plugin, then the updates is already outdated.
This happens because we need to test the proprietary page builder elements. Moreover, 7.4 is a recent version that contains almost all the features of the plugin and is considered safe to use. That is the best we can do with the available resources. We strongly appreciate your concern, and promise to do our best to keep the theme maintained. Thank you for your contribution.
Please answer support ticket!
Hello and thank you for letting know you’ve send a ticket. We have posted a response. Let’s continue our discussion there.
There is no response!
https://prnt.sc/7hXav-cdSMTVHello, we are checking it and you should have a response soon.
Hello,I am considering buying this theme. Does your version of WPBakery page builder have both frontend and backend editor. Thanks
Hello and thank you for your interest in our theme.
The frontend editor of WPBakery Page Builder is by default deactivated. We’ve chosen to keep it this way for two reasons: 1) the backend editor provides a better and more accurate way to build the pages and 2) to avoid conflicts with our theme (only in some areas of the page).
Every other feature of the builder is provided together with a variety of unique elements that work in accordance with the special post types.
Hi is this theme is compatible with php 8+ verisons
Hello, and thank you for your interest in our theme.
Healthflex has been tested to comply with PHP v8. You can use it on any modern hosting environment. We are constantly working on improving its compatibility and stability with even the latest sub-version of PHP.
Hello,
Can you please give me the html color code of this area : https://drive.google.com/file/d/1XoEsfIHeo6HnZn_rTP-ZOnnqS_OqYcGn/view?usp=drivesdk After the last update, I lost it , the colors of each column has been reverted to the primary color code in my website. Thanks you by advance for your help
Hello and thank you for using our theme.
The colors for each teaser box are:
The first box: #088eff
The second box: #269cff
The third: #45aaff
The fourth: #64b8ff
You can apply those colors to the background of each column where each teaser box is placed.
Hello, is there the possibility to open a link added to a teaser box in a lightbox (like the doctor info page)? I’m not sure about that, but I remember that there was an option to open a page inside a lightbox from a teaser box. Thank you
Hello and thank you for using our theme.
This feature was never included by default in the element. However, you can achieve that by adding a third-party plugin like Lightbox-2.
After adding and activating the plugin you can add a link using HTML in the description of the Teaser Box. Just make sure you add the “wplightbox” class on the tag of the link. Next, add the link to the special field (EXTRA CSS) of the Teaser Box element. Then, save the changes in the element’s settings, update and visit the page to review the result.
Last but not least, you may need to use additional CSS and moderate the size and the ratio of the image to make it look nice on the screen.
Hi, after updating the theme the “Plethora Features Library” plugin breaks the layout, please help. Because I want to run my site under PHP 8.1.
Hello and thank you for using our theme.
We need more inormation to provide you with a valid response. Please, contact us via our support desk and we’ll investigate the issue as soon as possible.
I really love this theme and use it on 4 of my websites. But I am also a big fan of keeping my themes, plugins and CMS updated. But when I update to the latest version of WP Bakery Page builder (from 6.5.0 to Version 6.10.0.) the theme will not work correctly anymore: the styling is a mess and the contact 7 forms do not work anymore (you cannot fill out the fields and hit the send button)
Hello and thank you for your kind words.
WPBakery Page Builder version 6.10.0 has been released recently and we are still testing it. The latest supported version of WPBakery Page Builder as of late Oct 2022 is version 6.9.0 It was included with the latest version of Healthflex (2.6.0).
To resolve any issues caused by the update, we recommend removing the currently installed version of WPBakery Page Builder and rollback to the previous one. Just make sure you have added and activated the latest version of Healthflex. The moment we have finished checking the new version of WPBakery Page Builder we will release a new theme version that (among others) will include it too.
If you have the latest version of Healthfelx activated, go to Dashboard > Plugins, deactivate and delete WPBakery Page Builder. Then, follow the notifications to install and activate the version of WPBakery Page Builder that is included in the theme package.
Hello. You have to know that the newest version of WP Bakery 6.10.0 breaks the layout of the theme in both desktop and mobile view.
Hello and thank you for purchasing our theme.
WPBakery Page Builder version 6.10 was released only three days ago and we didn’t have the chance to test it yet. We need to test each new version before including it with the theme package. Moreover, the latest version of Healhflex contains the previous stable release of the plugin.
If you have updated WPBakery manually you’ve probably switched to the plugin update method and purchased a separate license for the plugin.
In this case, you need to contact WPBakery for support. Else, we recommend rolling back to version 6.9.2 which works perfectly fine and includes all the features of the Page Builder, and waiting for the next theme update which will include the new (tested and stable) version of the Page Builder
