26721 comments found.
Hey everyone, do you know if there are any known issues with attaching images to pages and those images showing up on the sitemap? Especially when using one of your gallery types.
Some of my pages that have many images are giving me a total of one image on my sitemap.
Thank you!
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
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I’m sorry, I am not at a point where I want to renew with you guys at the moment. I was just wondering if this was a known issue, or if I’m doing something incorrectly.
Hi there,
Some plugins and page builder modules may not show additional images in the sitemap, if your products have additional images you want included you may try to add them via a filter: wpseo_sitemap_urlimages.
And perhaps this article can help you here.
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youHello! With this theme is it possible to have sections with a background video and scrolling within the pages like the one implemented by fullpage (https://alvarotrigo.com/fullPage/) ?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
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Hi awesome Qode theme! 
I have been enjoying this theme now for quite a few years!
I have a problem this lately with Qode/Bridge theme and Nextgen gallery working together. I had both of them for so many years and they worked fine together but this lately I have experienced the alternate question mark and exclamation mark circle beside navigation items. I am sure these two (bridge theme and nextgen gallery) somehow have a conflict.
Just to mention my Bridge theme is an old one. So I uploaded a new version and that one is also having exact problem. So I went back to my old theme version since I can’t figure out how to design the new one like the old one. The whole interface is different!
So, have you ever come across this issue? Is there an easy fix to it? I will give you the link to the site once I know you need it.
Thanks a lot.
Hi there,
Thanks for writing in! Since NextGen gallery is a third party plugin which we have not tested our theme with, we simply cannot guaranty theme compatibility.
Best practice would be to contact the plugin author about this issue. Thanks for understanding.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks for getting back to me. I think both parties should make sure their theme and plugin doesn’t conflict with each other. If I contact Nextgen gallery, which I will, they might say the same thing as you…that I better contact you or choose a theme that doesn’t conflict with their plugin!
I will contact them and let you know what they say! Thanks anyhow!
Hi there,
Please do so, and you should know that our theme has Gallery shortcode which you can use and that is included within the theme also.
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An update: they replied with a solution. They said:
Most likely NextGen’s loads its own FA version that conflicts with the theme.
Let’s try deactivating NextGen’s Fontawesome *from *“NextGen Gallery -> Other Options -> Miscellaneous” by selecting “Yes” for “Do not enqueue FontAwesome” and *“Save Options” *then check again to see if that’ll resolve the problem.
And it fixed it! :)))
Hi there,
We are glad this is resolved and thanks for sharing the solution!Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I’ve purchased licenses for this theme three times, but I’ve never found an answer to a question in the time. There is no answer in the support site. How can i use different logos in different pages? Thanks.
Hello,
Such an option, unfortunately, does not exist within the theme. Logos cannot be set locally on individual pages, only in global Qode Options.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello!
Let me see if you can help me with this. I just want to have a small detail with my client and see if he is encouraged to improve the website…
I would like to force all featured images for portfolios in category “movie” or page “15650” be displayed in landscape size. The portfolio list I’m using is masonry_with_space_without_description. I’m interested in this not affecting other pages or categories that use the same type of settings.
I’m trying something like this, but obviously I’m not doing well:
.page-id-15650 .portfolio_list .image_size { width: 800px !important; height: 600px !important; }
Many thanks
Hello,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will check the page and assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
My support has expired. This is not a request from my client, so I am not considering renewing support at this time. If you can help me I would appreciate it and it is possible that this will motivate the implementation of other improvements and renewal, but if you can’t, I understand. Thank you
Hi there,
This is not correct way to impact to the width and height on your images, the images might be disorted as the image height is specific to the width.
Best practice would be to upload the same image sizes on your portfolio items you wish to have. That way the width and the height will be proportianal.
You could try this CSS but as we do not have your website URL we cannot guaranty it will be as it should.
.page-id-15650 .projects_holder .mix .image, .page-id-15650
.projects_holder article .image img{
width: 800px !important;
height: 600px !important;
}Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
It works using ‘aspect-ratio: 16/9’! I only needed to adjust a few pixels and the distortion is barely noticeable.
Very thankful!
Hi there,
Glad we could help!
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Hi, is the theme compatible with the elementor pro newest version ?
Hi there,
Thanks for taking an interest! Demos made with Elementor are using free Elementor version and it is not necessary to use Elementor Pro as all of the features displayed in the demos can be achieved with theme options and free Elementor version.
The Elementor Pro widgets are compatible. You could get access to Elementor Pro widgets for sure using the Pro version of the plugin, it is just a matter of the custom header and footer feature that you will need to make some minor adjustments and you can get help from our support team with that. Otherwise than that you should know that our theme does have a variety of options that you can use to build your website.
Thanks for understanding and let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
So the theme is editable with elementor ?
Hi there,
It is editable and we are using Elementor regular version on all our Elementor demos.
Do let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, why doesn’t the booking form appear on the individual tour pages of QODE? Thank you
Hello, I have activated Qode tour but in the tour packages the booking form does not appear. I have already changed the dates to make it active but it does not work. How can I do this? Thank you
Hi there,
Thank you for reaching us!
If you have entered all Tour single information such as date and price the booking form should appear on the single tour page
If you need any further assistance ad since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
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Hello, just purchased the theme. I have to develop the site in local environment first, then on a staging site and finally push to the live site. How do I handle this regarding the purchase code/regitration ? Sorry if this has been asked before, I didn’t have time to go through all comment Thanks in advance
Hi there,
You can always register the theme on the localhost installation, set it up and deregister, migrate to the staging site and register it there. Once this is finished you can deregister it on the staging site, migrate the theme to the live domain and register it there. No content will be lost.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
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Thanks for the reply will do that.
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A general question. Is it possible to have the mobile menu come in from the side? Similar to the widget area? In the demos, the mobile menu usually only appears from the top.
Thank you, guys.
Hi there,
Thanks for writing in! It is possible to have a Fullscreen many like in this example: https://bridge312.qodeinteractive.com/ and you can read more about it here. We hope this helped!Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you very much for the quick answer.
I’m looking for a sliding menu, not a full screen.
Unfortunately, your full-screen menu is always activated for all devices (when it’s enabled). I think it wasn’t possible to have a full screen menu for mobile devices only and a traditional menu for the desktop at the same time, right?
Hi there,
You can have a fullscreen menu on the mobile as well, but since you wish to have a sliding menu you should know that this feature does not exist within our theme options for the mobile menu.
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“You can have a fullscreen menu on the mobile as well.” That is what I have already written. I know. But then you are forced to use the full-screen menu for the desktop view as well.
Hi,
Alternatively, you can enable Side Area in Qode Options > Header and in Appearance > Widgets add Navigation Menu to the Side Area (please see screenshot). This way you will have two burger menu icons as shown in screenshot and the one on the right will be for Side Area. Icon on the left can be hidden with some custom css and our support agents can assist you with this.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have already sympathised with the idea. As long as it doesn’t have a negative impact on SEO, I would also try it first. Thank you first of all for the encouragement and the confirmation of the facts.
Hi there,
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I had a transparent menu on my website, when updating plugins it is no longer transparent, I have tried the options that you give in your documentation and it does not work, I don’t know what happens.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
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Thank you, but I have not met the term of my subscription, now it asks me for a new payment and I think it is a fault of the template, not mine. I will try to get help in other forums.
Hi there,
Perhaps your options are not being applied and this article might help you here or perhaps you changed the header type There could be many possibilities and it is a bit hard to tell from here. Testing this on our side it works well and you can share your website URL so we can check this.
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Hi there,
We can see you set Header height to be 235px so please reduce the height to at least 135px and everything will be displayed well.
We hope this helped.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, thanks for answering, if I put 135px it doesn’t fix it, it looks worse, there is no way to remove the white stripe on top so that the menu looks transparent, I leave you a screenshot. regards https://es.imgbb.com/
Hi there,
We cannot see the screenhot unfortunately but you are more than welcome to send us a mail to our help center providing your purchase code in it and our team will check this on your end.
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Hello, My site is suddenly not working, after years of functionality. It says that my theme is not activated but when I try to ‘navigate to Bridge Dashboard where you can input your purchase code and activate your copy of the theme so you can have access to all the theme features, elements & options.’ it says ‘sorry, you’re not allowed to access this page’. Can you please tell me what’s going on? This is my portfolio site, thus pretty concerning. Thank you.
Hi there,
Its a bit hard to tell from here, but please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
Also you can share your website URL so we can investigate, since this is not a common behaviour.
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Hi,
How and where can I change the colour of the previous/next and return to buttons, below on the portfolio page (see below link)
https://www.dafnarahminov.com/portfolio_page/my-consistency/Thanks, Sam
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
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Hello, Is there a way to display more than 5 rows using boxes in latest_posts?
I read in the documentation: With the Boxes type of Latest Post the following options are available:
Number of Columns – You can choose the number of columns (up to 4) you would like your posts to be displayed in.
Number of Rows – Choose the number of rows (up to 5) you would like your posts displayed in.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
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Hi, I have a few bridge licenses but I am still not seeing where I can add a login/logout icon to my mobile header? I tried looking on on the code support site but can’t seem to find instructions. thanks
Hi there,
Thanks, you should know that Bridge theme does not have any mobile widget area but you could display your icon with help of this CSS or add it to the mobile menu as a regular link.
We hope this helped and if you need any further assistance feel free to submit a ticket to our Help Center and one of our support agents will assist you.
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Hi. Do you know when your hosting issue will be resolved please? I’m looking to start work on a new site, but I can’t do anything as all I have in the basic webpage. No ability to bring in a demo etc. I can see from other comments it’s already been days, and we’re now heading in to a weekend.
Hi there,
Thanks for writing in! As you may have noticed, in past several days we’ve been experiencing issues with our servers. This resulted in the restricted access to certain theme live demos, and issues with some functionalities like the demo import.
We’d like to inform you that the matter has been resolved now and if you still need assistance with this we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
We thank you for your patience and understanding.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there,
Thanks for writing in! As you may have noticed, in past several days we’ve been experiencing issues with our servers. This resulted in the restricted access to certain theme live demos, and issues with some functionalities like the demo import.
We’d like to inform you that the matter has been resolved now and if you still need assistance with this we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
We thank you for your patience and understanding.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
It still doesn’t work!!! Files do not download. At least share the XML files with us!
Hi there,
Thanks for writing in! As you may have noticed, in past several days we’ve been experiencing issues with our servers. This resulted in the restricted access to certain theme live demos, and issues with some functionalities like the demo import.
We’d like to inform you that the matter has been resolved now and if you still need assistance with this we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
We thank you for your patience and understanding.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, Auto import dont work, but manual import XML dont work also. For example : http://export.qodethemes.com/bridge-export/bridge396-export.zip
Hi there,
Thanks for writing in! As you may have noticed, in past several days we’ve been experiencing issues with our servers. This resulted in the restricted access to certain theme live demos, and issues with some functionalities like the demo import.
We’d like to inform you that the matter has been resolved now and if you still need assistance with this we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
We thank you for your patience and understanding.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
i have bought this theme several times and now its not working, their documentation is poor and everytime you need to update a plugin you cant. i dont recommend anyone to buy this theme anymore
Hi there,
We are sorry to hear this but we do believe that our theme is well documented and you can check our themes documentation as well as many articles at our help center and video tutorials that can come great in hand developing your website.
At the moment we are currently experiencing certain issues with our servers. As a result of this, access to a number of live demos is temporarily restricted, and some theme functionalities like the demo import will not be available for a short period of time. We are currently working with our hosting service on resolving the issue as soon as possible. After fixing this, the import should start working properly.
If you don’t want to wait, you can try using the XML import method explained in the following article:
With the XML import, you’ll get the content only – you will not be able to import theme settings and widgets (step 6 in the article above). The options and widgets can be imported later, once this server issue is resolved.
You are more than welcome to submit a ticket to our Help Center and one of our support agents will assist you.
Thank you for your understanding and sorry for the inconvenience.
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BEWARE: DEMOS NOT IMPORTING AND THIS THEME IS WAITING ON A FIX. I’ve been using this theme FOR YEARS and have purchased it 10+ times! Just purchased Bridge to create a one-pager for a client that needs it tonight. I SHOULD HAVE READ THE COMMENTS FIRST. Now I spent over $70 and have to build it from scratch or look for another theme. Didn’t expect this mess from the developer. WHY ARE YOU ALLOWING US TO PURCHASE THE THEME when we can’t import a demo?
Hi there,
Thank you for writing in.
We are currently experiencing certain issues with our servers. As a result of this, access to a number of live demos is temporarily restricted, and some theme functionalities like the demo import will not be available for a short period of time. We are currently working with our hosting service on resolving the issue as soon as possible. After fixing this, the import should start working properly.
If you don’t want to wait, you can try using the XML import method explained in the following article:
With the XML import, you’ll get the content only – you will not be able to import theme settings and widgets (step 6 in the article above). The options and widgets can be imported later, once this server issue is resolved.
You are more than welcome to submit a ticket to our Help Center and one of our support agents will assist you.
Thank you for your understanding and sorry for the inconvenience.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
