23220 comments found.
Hi, There is a lot of space on the product page under the images I have on the left hand side (since the short description is on the right hand side of the page).
How can I utilise the space directly under the images on the left hand side?
Hello, @ashp123,
Actually the left hand side and right hand side both based on 6-col, So as you added the description and add to cart in the right hand side, and the right hand side is much taller then the left hand side, so it generated more empty space below the image gallery under left hand side. This is normal.
If you want to reduce the height of the left hand space, you have to reduce right hand side content, both based on each other.
Thanks for your understanding.
Regards, P-THEMES.
Hello, I am interested in buying the template. My query is as follows, is it possible to create different headers on different pages with the same domain?
Hello, @dyadicses,
First of all, thanks for showing your interest in Porto WordPress 
Yes, you can create multiple headers with page builder and assign them to multiple pages as per your requirements using our theme.
https://www.portotheme.com/wordpress/porto/documentation/header-builder-using-page-builders/
https://www.portotheme.com/wordpress/porto/documentation/display-condition/
Regards, P-THEMES.
I understand I think it should be the same to change the footer, right? In the videos that you send me, I don’t understand if it is possible to change the logo as well. I would appreciate if you can tell me if it is possible to change the logo and if you have sample material as it is very useful to understand your template. Thanks
Hello, @dyadicses,
Yes for the footer it is same too, and For the Logo, if you use the same element Logo in header builder for Multiple header then it will show the same Logo but if you want to show the different Logos then you can simply use the image element or Custom HTML tag for image and set your Logo in it as per your requirements.
Regards, P-THEMES.
Hello, after switching from PHP 7.4 to PHP 8, our layout is no longer displayed correctly and the mega menu no longer works. Is there a solution to this?
https://www.loom.com/share/d0ab5f23a506468bbbb3fba573c4efbfHello, @kpascal2,
That is not because of the PHP version, but that might be because of the cache or any third party plugin confliction, Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hi admin, it is not possible to open a ticket about your support site. I got the following message—> There has been a critical error on this website. Where can I open a ticket?
Thanks
Hello, @majank,
Please contact us via our support system here: http://portotheme.com/support and share your site WP Admin and Cpanel Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hi, thats the problem. When I open this link, enter my access information, then appears the message with the critical error.
I have one more question. I created a new header using the Theme Builder. How and where can I add this new header to my page?
Hello, @majank,
1. It seems you have the same email used for other theme support account on our support system, so could you please share the very new/fresh email with me via my email aizazawan55@yahoo.com so that I will check it for you and create the support account as well.
2. You have to assign the conditions to your header as per your requirements, please check this screenshot for further reference: https://postimg.cc/d7820Nf6
Regards, P-THEMES.
Hi, I’m testing locally with docker and php 8.0, 8.1, and 8.2 but I get an error when trying to create a post or page once I install the theme, when I change to wordpress:php7.4 it works fine, is it possible an undetected error with the latest versions of php? greetings
Hello @jhoned
PHP 8.0 and 8.1 are compatible with Porto. Several WordPress plugins are not compatible with the high versions of PHP. It could be an error in some of the other plugins you have installed, so please check. If there is a problem with Porto Theme, please contact support. https://www.portotheme.com/support/Best regards.
Hi, I have purchased the theme and added demo shop 42 for my website. The sign in /register Info box doesn’t have a link to got to my account page and I can’t seem to add a link to the info box. I tried editing through elementor. Can you please show me how I can do that ?
Hello, @techsavvyfin,
Actually that header has been built with the Porto Template builder, so you have to go to Porto >> Template Builder >> Header and edit the particular header with page builder Elementor, after that please edit the Porto Info Box element and change the link as per your requirements, I have captured the detailed video for you, please watch it here: https://jmp.sh/9S7MXsPI
Regards, P-THEMES.
I want to deactivate the theme on an old domain name and activate it on the new domain, how can I do this?
Hello, @abel_balde,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
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Hello, I would like to know if you also offer themes for ads, Travel Booking, car sales, or car rental… Thanks
Hello, @CELINCO,
Unfortunately we do not have such Demos for now, but those are in our to do list and you will find them soon with the upcoming updates of the theme, and you can check all our pre built demos here: https://www.portotheme.com/wordpress/porto_landing/demos_overview.html
Regards, P-THEMES.
Hello, I am very well . Thank you And always my encouragement to the whole team for this great theme. very light and interesting. Goodbye
Hello, @CELINCO,
We are thrilled to know you are enjoying your time with Porto! Those are incredibly kind words, That is exactly what Porto and this team are all about, we do our best to be the best, We hope you are enjoying the latest update and look forward to continuing to work together!!
Regards, P-THEMES.
The linked product widget is working so well. Thanks for the quick fixing. Waiting for more modern features to be added.
Cheers
Hello, @crazy_cube,
It’s wonderful to hear such positive feedback, and we are glad to hear you have been satisfied with our update.
We strive to make our theme as user-friendly and enjoyable to use as possible.
We will solve more issues and will add more new features to our theme soon with the upcoming updates, so please be patience and stay tuned with us.
Regards, P-THEMES.
Hi, how can I edit the payment icons? in many of your demos it is displayed via these classes:
But I would like to understand how I can invoke for example the bank transfer icon.
Thank you.
Hello, @Thompson1977,
In order to change the payment icons in footer, you have to go to Porto >> Theme Options >> Footer and change it from there as per your requirements, Please check the reference screenshot: https://postimg.cc/1nBD70k9
Regards, P-THEMES.
Hi, no I don’t mean that way. But like in this example, where the icons are called from a css/svg class.
span class=”payment-icon visa”>
Hello, @Thompson1977,
Could you please share the screenshot and the site Login details via our support system here: http://portotheme.com/support so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hello, I want to deactivate the theme on an old domain name and activate it on the new domain. How to do . Thanks
Hi @CELINCO
Hope you are well. We removed your contact information. Please try it again.
Best regards.
Hello, I am very well . Thank you And always my encouragement to the whole team for this great theme. very light and interesting. Goodbye
You’re Most Welcome!! and Thanks for your Appriciation.
Hello, @imambudianto5,
Could you please share the URL of the page having that issue, so that I will check and assist you accordingly.
Regards, P-THEMES.
Hello,
I simply updated your theme on my site and after doing so, it caused a fatal error. See:
Warning: require_once(/home2/icnzg7qk/mysite.com/wp-content/plugins/porto-functionality/builders/elements/type/init.php): failed to open stream: No such file or directory in /home2/icnzg7qk/mysite.com/wp-content/themes/porto/inc/admin/theme_options.php on line 297
Fatal error: require_once(): Failed opening required ’/home2/icnzg7qk/mysite.com/wp-content/plugins/porto-functionality/builders/elements/type/init.php’ (include_path=’.:/opt/cpanel/ea-php74/root/usr/share/pear’) in /home2/icnzg7qk/mysite.com/wp-content/themes/porto/inc/admin/theme_options.php on line 297
Please update a solution asap. Thank you.
Hi @bennyboy86
Thank you for contacting us.
I saw your website. This is a problem caused by using too old themes and plugins without updating them regularly. Please contact us via support system https://www.portotheme.com/support/ with your site credentials.
Best regards.
It says You have an unverified email and when trying to verify it, it is sending a verification link to a weird email address which is not mine. In addition, fyi, I do not have active/paid support as of now as I do not need it. All I am doing is updating your theme which should not cause any issues but it is by just updating it. I consider that unacceptable as I purchased the licence and it is an active one.
Hi @bennyboy86
Your support period has passed, but we will serve you. Either re-register in the support system or send an email to pthemes.developer@gmail.com.
Regards.
I know my support period has passed, because I do NOT need it for now. When I need it, I will purchase it again of course. But updating a theme does/should not require support, right? I have several other themes from other developers that one just downloads, updates and that’s it. It should be the same with your theme. Anyway, I have sent an email to that address. Please help me soon as my site is down. Thank you
Hi @bennyboy86
Of course, we will do my best.
If you re-register in the support system without purchase, you can use it again. Don’t worry it.
Regards.
Hello.
The issue is the following. I would like that the menu that comes by default in the template “Shop 26” could display a submenu every time I pass over it. The problem is that performing the hierarchy and updating the menu, while positioning the sub menu where I want it, it is not displayed. I leave a video example and see if there is any solution to the problem. Greetings. shorturl.at/mBO67
Hello @edgmtz
Sorry for the inconvenience with the theme.
I checked your problem. This causes by overflow: auto hidden in #header .main-menu in Theme Option > Skin > Custom css. To solve, you should remove it.
Best regards.
hi after updating the theme and change the header color my front end are get messed. before i am deleting the porto_style in upload and the front end get back to layout. but now its not working anymore
Hi @norman_ansao
Thank you for contacting us. Please contact us via support system https://www.portotheme.com/support/ with your site credentials.
Best regards.
Hi, with your latest update using two menus in the sidebar version it is impossible to remove the text at the top of the TABs. The new function is very useful, but if the titles of the menu tabs are not specified. these must disappear.
Please resolve.
Hello @Thompson1977
Thanks for your contact.
1. The menu design was changed with the release of the new. In response to customer requests, the type was changed to the tab style. I hope you like it too. In the new version, you can edit the tab in “Theme Option/Menu/Mobile Menu/Display Mobile Menus” and you can’t remove the tab title.
2. I saw your site – https://www.giesseedilizia.it/.
Thank you for using the strong feature – Critical CSS. However, when using critical CSS, the “Merge javascripts and stylesheets” function must also be enabled. That is located in Speed Optimize Wizard/Advanced/Merge javascripts and stylesheets. You only just need to enable. And next regenerate the critical CSS. Then your site’s performance will jump to over 90. Believe us.
Please let me know correctly via support system.
Please leave 5 stars if our answer is helpful.
Porto team wish your success.
Regards, P-Themes.
I think not being able to remove the card title is really bad, and a ridiculous limitation. Adding a new feature that forces you to have a tab isn’t an improvement for me. Thank you.
Hi @Thompson1977
I apologize for the inconvenience of the theme.
We developed this feature by request from many customers.
But I really didn’t know it would cause you any inconvenience. I’m very sorry.
You are a loyal customer who has purchased the Porto theme many times in the past.
Giving you joy is our biggest goal.
In the future, I plan to study features from various angles.
I’m really sorry. Enjoy doing well
Best regards.
Hello, I tried to update my version of the theme (6.3.2) with the latest version, but unfortunately I get the error: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature. Can you help me please? Thanks
Hello, @e26,
Please go to Porto >> Dashboard and deactivate the theme from there and then again activate the theme with same purchase code, and then try to update the theme, I am sure you will not face this issue anymore.
Regards, P-THEMES.
Hi,
my demo “Industry Factory” is broke.. why Please help me
Thanks
Hello @imambudianto5
Thank you for contacting us. Hope you are well.
For you, we imported demo(Elementor, WPBakery) and check it. But there is nothing problem.
And I saw your website. Please let me know correctly via support system https://www.portotheme.com/support/ with your site credentials.
Regards, P-Themes.
when I imported it for the first time last night there was no problem, but now I check it’s suddenly broken.
I have sent a ticket to porto support, please help
Hello @imambudianto5,
This seems to be the SSL certificate issue on your site, Please refer to our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/ and follow the instructions, I am sure it will help you in solving your issue.
Regards, P-THEMES.
Dear Team,
1. My WP Bakery not work, when i put text on “text block” not work > https://www.screencast.com/t/4TnayJLIk 2. When i put image on image gallery not works too > https://www.screencast.com/t/EOvGsVHfDFs
I have installed the latest version of wb bakery but it still doesn’t work
Please help,
Thank u
Hello @imambudianto5,
This seems the be the third party plugin confliction issue, please deactivate all the third party plugins on your site and check back, if that will solve your issue, then again activate all the third party plugins one by one and check which one is creating the issue on your site.
Otherwise, please remain all the third party plugins deactivated on your site and share your site WP Admin URL and Credentials with us via our support system so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hi, I need Customization services, which email address can I contact?
Hello, @cosmoweb,
For the paid Customization services, you can contact via email:
ptheme.customize@gmail.compthemes.developer@gmail.com
Regards, P-THEMES.
