23188 comments found.
Hello, @imambudianto5,
Could you please share the URL of the page having that issue, so that I will check and assist you accordingly.
Regards, P-THEMES.
Hello,
I simply updated your theme on my site and after doing so, it caused a fatal error. See:
Warning: require_once(/home2/icnzg7qk/mysite.com/wp-content/plugins/porto-functionality/builders/elements/type/init.php): failed to open stream: No such file or directory in /home2/icnzg7qk/mysite.com/wp-content/themes/porto/inc/admin/theme_options.php on line 297
Fatal error: require_once(): Failed opening required ’/home2/icnzg7qk/mysite.com/wp-content/plugins/porto-functionality/builders/elements/type/init.php’ (include_path=’.:/opt/cpanel/ea-php74/root/usr/share/pear’) in /home2/icnzg7qk/mysite.com/wp-content/themes/porto/inc/admin/theme_options.php on line 297
Please update a solution asap. Thank you.
Hi @bennyboy86
Thank you for contacting us.
I saw your website. This is a problem caused by using too old themes and plugins without updating them regularly. Please contact us via support system https://www.portotheme.com/support/ with your site credentials.
Best regards.
It says You have an unverified email and when trying to verify it, it is sending a verification link to a weird email address which is not mine. In addition, fyi, I do not have active/paid support as of now as I do not need it. All I am doing is updating your theme which should not cause any issues but it is by just updating it. I consider that unacceptable as I purchased the licence and it is an active one.
Hi @bennyboy86
Your support period has passed, but we will serve you. Either re-register in the support system or send an email to pthemes.developer@gmail.com.
Regards.
I know my support period has passed, because I do NOT need it for now. When I need it, I will purchase it again of course. But updating a theme does/should not require support, right? I have several other themes from other developers that one just downloads, updates and that’s it. It should be the same with your theme. Anyway, I have sent an email to that address. Please help me soon as my site is down. Thank you
Hi @bennyboy86
Of course, we will do my best.
If you re-register in the support system without purchase, you can use it again. Don’t worry it.
Regards.
Hello.
The issue is the following. I would like that the menu that comes by default in the template “Shop 26” could display a submenu every time I pass over it. The problem is that performing the hierarchy and updating the menu, while positioning the sub menu where I want it, it is not displayed. I leave a video example and see if there is any solution to the problem. Greetings. shorturl.at/mBO67
Hello @edgmtz
Sorry for the inconvenience with the theme.
I checked your problem. This causes by overflow: auto hidden in #header .main-menu in Theme Option > Skin > Custom css. To solve, you should remove it.
Best regards.
hi after updating the theme and change the header color my front end are get messed. before i am deleting the porto_style in upload and the front end get back to layout. but now its not working anymore
Hi @norman_ansao
Thank you for contacting us. Please contact us via support system https://www.portotheme.com/support/ with your site credentials.
Best regards.
Hi, with your latest update using two menus in the sidebar version it is impossible to remove the text at the top of the TABs. The new function is very useful, but if the titles of the menu tabs are not specified. these must disappear.
Please resolve.
Hello @Thompson1977
Thanks for your contact.
1. The menu design was changed with the release of the new. In response to customer requests, the type was changed to the tab style. I hope you like it too. In the new version, you can edit the tab in “Theme Option/Menu/Mobile Menu/Display Mobile Menus” and you can’t remove the tab title.
2. I saw your site – https://www.giesseedilizia.it/.
Thank you for using the strong feature – Critical CSS. However, when using critical CSS, the “Merge javascripts and stylesheets” function must also be enabled. That is located in Speed Optimize Wizard/Advanced/Merge javascripts and stylesheets. You only just need to enable. And next regenerate the critical CSS. Then your site’s performance will jump to over 90. Believe us.
Please let me know correctly via support system.
Please leave 5 stars if our answer is helpful.
Porto team wish your success.
Regards, P-Themes.
I think not being able to remove the card title is really bad, and a ridiculous limitation. Adding a new feature that forces you to have a tab isn’t an improvement for me. Thank you.
Hi @Thompson1977
I apologize for the inconvenience of the theme.
We developed this feature by request from many customers.
But I really didn’t know it would cause you any inconvenience. I’m very sorry.
You are a loyal customer who has purchased the Porto theme many times in the past.
Giving you joy is our biggest goal.
In the future, I plan to study features from various angles.
I’m really sorry. Enjoy doing well
Best regards.
Hello, I tried to update my version of the theme (6.3.2) with the latest version, but unfortunately I get the error: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature. Can you help me please? Thanks
Hello, @e26,
Please go to Porto >> Dashboard and deactivate the theme from there and then again activate the theme with same purchase code, and then try to update the theme, I am sure you will not face this issue anymore.
Regards, P-THEMES.
Hi,
my demo “Industry Factory” is broke.. why Please help me
Thanks
Hello @imambudianto5
Thank you for contacting us. Hope you are well.
For you, we imported demo(Elementor, WPBakery) and check it. But there is nothing problem.
And I saw your website. Please let me know correctly via support system https://www.portotheme.com/support/ with your site credentials.
Regards, P-Themes.
when I imported it for the first time last night there was no problem, but now I check it’s suddenly broken.
I have sent a ticket to porto support, please help
Hello @imambudianto5,
This seems to be the SSL certificate issue on your site, Please refer to our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/ and follow the instructions, I am sure it will help you in solving your issue.
Regards, P-THEMES.
Dear Team,
1. My WP Bakery not work, when i put text on “text block” not work > https://www.screencast.com/t/4TnayJLIk 2. When i put image on image gallery not works too > https://www.screencast.com/t/EOvGsVHfDFs
I have installed the latest version of wb bakery but it still doesn’t work
Please help,
Thank u
Hello @imambudianto5,
This seems the be the third party plugin confliction issue, please deactivate all the third party plugins on your site and check back, if that will solve your issue, then again activate all the third party plugins one by one and check which one is creating the issue on your site.
Otherwise, please remain all the third party plugins deactivated on your site and share your site WP Admin URL and Credentials with us via our support system so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hi, I need Customization services, which email address can I contact?
Hello, @cosmoweb,
For the paid Customization services, you can contact via email:
ptheme.customize@gmail.compthemes.developer@gmail.com
Regards, P-THEMES.
Hi, We have a coupon only valid for some products, not for the whole cart, is it possible to show which product is discounted on the cart page? Thank you
Hello, @xling666,
Actually, By default, there are no such settings available in the theme nor in the WooCommerce plugin. Coupons are handled and managed by the WooCommerce plugin. To achieve this you can use any third-party plugin from WP Market which suits your requirements at your own risk. I hope you can understand.
Have a nice day!
Regards, P-THEMES.
I see, s there a plugin that you would suggest I use?
Hello, @xling666,
Unfortunately, we have not tested any of the third party plugin with our theme for this reason officially, so we are unable to suggest you on it, you can try with any third party plugin which better meets your requirements, but at your own risk.
Thanks for your understanding.
Regards, P-THEMES.
Hello, I bought the theme in 2017, but I forgot which site I used it. Would you please remind me?
Hello, @donanma44,
Thanks for your contact, your purchase code has been used on this site: https://halikoltukyikama.gen.tr/
Regards, P-THEMES.
Thanks.
You’re Most Welcome!!
Woocommerce gives warning about porto/woocommerce/cart/cart-shipping.php and porto/woocommerce/global/quantity-input.php woo templates being OUTDATED, them being in version 3.6.0 and 4.0.0 instead of 7.3.0 and 7.2.0 respectively… Do you know about this?
Hello @Sofianos64
Thank you for contacting us.
Please update latest version. In Porto 6.7.2, compatibility with WooCommerce templates was matched.
Best regards.
Hi, Team
I once wrote some great features to be added in the porto, for example, 1. adding quantity selector in the offcavas mini cart panel 2. when adding an product, can you offer an option for the mini cart panel to be automatically opened. The above features have been added in Woodmart and Blocksy.
Today, I strongly recommend your team to consider adding sliding submenus into the mobile menu. The example demo is https://parkofideas.com/goldish/demo/. The theme name is Goldish in the themeforest if you search it. Its mobile menu design is amazing and quite similar to Shopify theme.
I know your team is busy and the recent theme update is great and more stable, especially the support is a lot better than before. Hope we can be better and become the theme leader in the themeforest. The new design of woocommerce theme is the key to get more conversions.
Thanks
Hello, @crazy_cube,
We really appreciate your patience and love for Porto, we really thanks to you for your the time to write this valuable comment and we really appreciate your suggestion as well, I am forwarding this suggestion/feature request to our development department as on top priority to note it down and take action on it, with the very next upcoming updates of the theme, we really blessed to have you as our valued customer. Hope you are enjoying our latest updates and will love our future upcoming updates as well.
Thanks for your understanding.
Regards, P-THEMES.
Hello,
When we open the search bar on the mobile version, the search bar is to wide so you can not see the first letters that you type. Is this possible to solve?
Hello, @Roschi,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after removing the browser cache.
@media (max-width: 767px){
#header .searchform input {
width: 280px !important;
}
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 04/05/2022. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
VIRUS THREAT – DETECTED IN CODE OF YOUR PARENT WEBSITE THAT IS LINKED IN THIS PROJECT.
Table : wp_options Optiona Name : porto_settings Your Weblink : sw-themes.com
Threat Name : URL : Phishing URL : https://sw-themes.com/ Process : C:\Progam Files\Google\Chrome\Application\chrome.exe Detected by : Web Sheild (AVG ANTIVIRUS) Status : Connection Aborted. ID : 688dbebdbe92/2023-01-22T17:05:16.256Z
Hello, @redhomix,
Sorry for the inconvenience with our theme. There is a small conflict issue with AVG ANTIVIRUS secure team. We will contact them immediately and solve the issue as soon as possible. The problem will be resolved soon.
Regards, P-THEMES.
Hello; There is a problem with this demo
https://www.portotheme.com/wordpress/porto/architecture2/Services cannot be imported – https://prnt.sc/yVTAgSM1hDo3
That’s why these sections are coming while installing demo – https://prnt.sc/MT4CsLHDEF1g
I tried importing multiple times on multiple sites. Sorry, the problem is with the theme.
Could you please check it and get back to me?
Thanks
Hello @meoman
Sorry for the inconvenience that you faced with working on our theme.
Please install the “Advanced Custom Field”, “Post Type Unlimited” plugin before importing the demo. Then proceed with the import.
I wish you success.
Regards, P-THEMES.
Thanks for your response, We love using the porto theme. We are happy again that we chose you. We wish you continued success.
We are thrilled to know you are enjoying your time with Porto! Those are incredibly kind words, That is exactly what Porto and this team are all about, we do our best to be the best.
Hello, I am unable to locate the settings to disable the newsletter popup in the theme options. Also, the forgot password feature on the support website did not work, as I did not receive any emails.
Hello @initONE
Thank you for contacting us. Please remove the display condition in ‘Popup Builder for any page’ of the Porto Page Layout.
Best regards
Thank you for your response. There is no display condition for the newsletter within the ‘popup builder for any page’. The only conditions set are for the header and footer to display on ‘All’ pages.
Hi @initONE
We recommend the following 2 ways.
1. Please check if you have used the Porto Modal Box widget on the page. If there is, remove the widget.
2. Please refresh the conditions in Porto/Tools.
I wish you success! Best Regards.
Hi Porto,
I have seen somewhere that Porto have a Widget regarding the cart. Please can give me details and how to activate it?
This have a sidebar for the items purchased or another icon localization for adding to cart?
thanks, Joaquín
Candle Art
Hello @Joaquim_
Nice to see you again. Hope you are well.
Anyway Ok, you can set cart icon size using Theme Option: Header > WooCommerce > Icon Size.
Best regards.
How can I change breadcrumbs background image according to page…as in Porto options the image for all the pages remains same.
Hello @SolidaleInfotech
Hope you are well.
1. You can change the background image in Theme Options > Breadcrumbs.
2. You can also change the background image in the page meta box when your site is not full site editing(fse) mode.
3. You can also change the breadcrumbs section using the block in the Porto template builder.
- Create a block in the Porto Template Builder
- And set conditions in the ‘banner’ of Porto Page Layouts.
Best regards.
Can you please elaborate how to disable FSE mode.
Hello @SolidaleInfotech
You can see about FSE mode here: https://www.portotheme.com/wordpress/porto/documentation/ongoing-feature-soft-mode/Best regards.
Hello, why i get this message when i try to insert the theme license?
“Sorry, it could not connect to the Porto API server. Please try again later.”
Please let me know, i need to update theme.
Best regards
Hi @maloneweb
Thank you for contacting us.
Please contact us via support system https://www.portotheme.com/support/ with your site credentials.
Best regards.
i want to buy this theme … i want to ask that is the multicurrency nd language plugin is available free or not?
Hello @hammads9
Hope you are well.
Yes, the Porto theme includes a free multilingual and multicurrency plugin. Enjoy doing well.
Best regards.
