298 comments found.
Hello, we want to change our domain name as we are resetting up our website and want to activate the staging domain. I logged in and deactivated my live domain’s license and then tried to activate the staging domain, but it does not work. It gives error that no purchase found for the envato account. Which is not correct? Can you please help with this?
I understand that support has expired, but activating a purchased theme should still be possible?
Please update theme with latest version and then logout from all envato account and login on the account from where you purchase. Then click activation and activated . From my.smartdatasoft.com you can remove old licence. Thank you
Hi, does this theme have a demo import so it looks like the demo you have?
Please check our documentation. It has demo importer
Bonjour,
Avant d’acheter le thème je souhaiterais savoir s’il est possible de retirer la barre blanche du menu afin de la rendre transparente ?
Merci pour votre réponse.
Hi ! how can I get rid of the “Request Service Today” form thats right in front of the menu on the homepage ? Cant find the option anywhere Regards
Never got an answer. Got rid of it with CSS
Hi,
As the Theme Forest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket when you have any inquiries in future, and we will assist and guide you in detail.
Thank you, SmartDataSoft Support Team
Good morning, How can I activate breadcrumbs so they are visible in my website from this theme? Thanks!
Hi,
Please set the breadcrumb from the yaost seo plugin https://prnt.sc/m6lsQV0_Yh7k
Thank you, SmartDataSoft Team
Hi Does this theme come with an install-able Child Theme?
Thanks
Hi,
Yes it is. If you even dont get the child theme just give us a knock in our support system we will provide you the child theme.
Thank you, SmartDataSoft Team
Thanks
Good afternoon,
We are using the widget “services” and the URL of every page we create has written “electrician_services” on it. How can we change it so it can be read as “productos” instead?
Thanks!
Hi,
You can set that from the theme options https://prnt.sc/JCxsP9UVSqNz
Thank you, SmartDataSoft Team
Hi, I am trying to swap the phone number with the button, but this is not happening, could you kindly let me know what I am doing wrong? (https://ibb.co/RCYgWNv) – https://dmakelectrical.co.nz/
Hi,
It seems the screenshot is not available any more. would you please open a ticket in our support system and let us know your inquiry details there?
Thank you, SmartDataSoft Team
Thank you for the response. Our support expired, however, this should be straight forward setting. What I want to do is to change the location of the phone number with the button in the header on this website https://dmakelectrical.co.nz/ (https://dmakelectrical.co.nz/wp-content/uploads/2023/01/Screenshot-2023-01-09-at-08.56.57.png)
If you confirm this can only be done after support is purchased, I will have no option but to buy support. Thank you.
Hi,
Now the screenshot is visible. It seems you need to use a child theme and make the changes using the code in the header for that as our theme doesn’t have any option for that.
Thank you, SmartDataSoft Team
Hello, since the last update of contact form plkugin, I have a warning on my website: Notice: La fonction register_block_script_handle a été appelée de façon incorrecte. Le fichier de ressource pour le « editorScript » défini dans la définition du bloc « contact-form-7/contact-form-selector » est manquante. Veuillez lire Débogage dans WordPress (en) pour plus d’informations. (Ce message a été ajouté à la version 5.5.0.) in /customers/0/c/6/jdelectricite.be/httpd.www/wp-includes/functions.php on line 5835
Is this bug known by your support team?
Thanks for your help.
Hi,
This is a very unknown issue as we never faced this issue before.
As the Theme Forest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in detail.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, SmartDataSoft Support Team
The Design is perfect. Is it good for a website related to Electrical Breakers?. I am looking for something for my website’s landing page.
Hi, all the phone numbers show an 0800 number on the frontend, although we have our phone number on the backend. Can you please provide a solution at the earliest as due to this, we are unable to display a phone number.
Hi, I am interested in the theme,
was the theme designed with the elementor and is this included? and is the slider from SliderRevolution?
Can the logo be easily exchanged for our logo?
Thank you
Hello, we build theme with elementor free version. Slider is a elementor add-ons not revolution slider Thank you
ok, thnx and the logo is not a problem?
Sorry you can change from customizer
Hi, this is a preorder inquiry. I would like to ask if the images are included in the with the purchase of the theme? Can I use them on our website for free without copyright issues? Thank you.
Hi
We are sorry that you can’t use the images with the theme they are copyrighted and not for use on any other sites. They are only to be used for demo purposes.
Thank you, SmartDataSoft Team
hi, great theme i just need to edit the word “electric” in the header menu. I cant find this anywhere i have submitted a ticket.
i can’t active my licence … when i try open ticket i can’t because when i enter active code in ticket say Invalid Purchase Key !!!!!!!!!!!!!!!!!!!!
i opened ticket >> TAE2F5C38-001-INE
Hi
Please use our latest theme and plugin there you can activate the license using the envato API.
Thank you, SmartDataSoft Team
Hello, does your theme support version WP 6.0? Thanks.
Yes
Thanks for your quick answer!
Hello, I’ve been trying to receive assistance with an issue regarding this theme that I’m experiencing. Is there any support available? Who do I contact?
Thank you
Hello, I’ve submitted a support ticket in regards to the theme. Should I submit a new one? I’m trying to solve an issue I’ve come across. Please let me know, thank you.
Hello, I bought the theme some time ago but i lost the principal domain with which it was registered the theme (for not renewing on time), i migrated all the hosting to a new domain but when i try activate it on the new one domain, it appears to me that it is being used elsewhere. Can you help me? Just update the url in your database. Please
Old site: electricidadpalaciosyraigal.es New site: electricidadpalaciosyraigal.com
Thanks!
Please update the new theme, after update it will ask you to activated the theme.usinh our new system you are now able to activated your theme from your dashboard Thank you
Hi, for some reason my contact forms won’t appear and the menu (about us, services, prices, gallery, etc) in the second header at the top won’t appear either. How should I solve this issue?
You need to open ticket in our support system for any issue
https://support.smartdatasoft.com Thank youOk, thank you