301 comments found.
For some reason, portfolio thumbnail is not correctly positioning when I click the sorting navigation.
Hi,
Thank you for purchasing.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi I purchased this theme almost one year a go the project took ages with the client. I had the licence registered on the stagig.domainname.com, how can i move the licence on the final name domain? The stagin does not exist anymore
Hi,
Thank you for purchasing.
Please register your account here https://license.themegoods.com/manager/
Then you will be able to manage/remove your purchase code registration’s domain from there.
thank you
Hi, i found issue in https://themes.themegoods.com/architecturer/demo/home-4/. Slider text in mobile show 1 line
G’day , does this theme have Photoshop files?
Hi,
Thank you for your interest.
We designed our theme with Sketch app and we can provide you Sketch design file.
Hi can i use the hamburger menu as the main navigation menu (even when entering the desktop version)?
Hi,
Thank you for your interest.
Yes of course you can use the hamburger menu as the main navigation menu on desktop as well.
Hi. Theme is okay, but i have major problems with your registration. Upon connecting to Site Kit by Google my registration dissapears (the serial is not entered, and when I enter it, it says that it’s registered to another website), 50% of website created also dissapeared and I’ve lost 10 hours of work because of it.
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi! I bought the theme over 6 months ago and my support ended just recently. Does the theme templates and demo pages, expire with the support? Also, I trying to make the header visible in a single blogpost page and unable to do so.
Hi,
Thank you for purchasing.
No, all theme functionalities are not expired with support. Only you can’t submit a ticket when your support period is expired.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
hello. Does the purchase code apply differently to HTTP and HTTPS? An error appears saying that the domain has already been applied.
Purchase code is already registered to domain: flat-hotel.com
The only thing that has changed is https.
Please answer fast.
Hi,
Thank you for purchasing.
Please register your account here https://license.themegoods.com/manager/
Then you will be able to manage/remove your purchase code registration’s domain from there.
I tried to log in by connecting to the “themegood” site you gave me, but it keeps failing, and the password is not sent by email. If possible, please register for HTTPS://www.FLAT-HOTEL.com. thank you
Could you please contact us using the contact form on this page https://themeforest.net/user/ThemeGoods
We will check it for you. Thank you.
Hola, estoy muy interesado en comprar el tema para usar la demo 6 de la habitación 3D pero tengo una pregunta, ¿los cuadros que hay en la habitación, se pueden poner diseños/imagenes dentro de ellos? ¿se puede clicar en ellos? ¿tienen alguna función o solamente son parte decorativa de la imagen?
hola, pueden contestar, gracias!
PUEDEN CONTESTAR?? QUIERO COMPRAR EL TEMA
CONTESTAR*
Hi,
Thank you for your interest.
Yes you can upload images for each room and you can link each room button to any URL or page.
Guys, i really want to buy! i only had one question now… How is he in terms of speed? Does the theme load within 2.5s? Im afraid because of SEO… Thanks!
Hi,
Thank you for your interest.
Yes we can help analysing your website loading speed once your purchase the theme. Thank you.
Hello!
I do I make YouTube video play in HD on my Home Page Background?
Hi,
Thank you for purchasing.
It seems like a limitation on Elementor plugin. I saw this feature request here https://github.com/elementor/elementor/issues/4251
Hopefully they will add it in the future theme update.
the theme is no longer installed on my previous website and im trying to activate it on another website but it says its activate on the other website but I’ve even removed it from the installed section
Hi,
Thank you for purchasing.
Please register your account here https://license.themegoods.com/manager/
Then you will be able to manage/remove your purchase code registration’s domain from there.
After updating the theme and elementor i see that there are widgets not available anymore. I imported this demo https://themes.themegoods.com/architecturer/demo/home-8/ but there are elements not showing.
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi I found some issue on Single product page. There is no choice to set layout of single product page. and my site is so ugly small image / scale and space doesn’t right. How can I change that I want it show bigger image
https://www.loom.com/share/818fe989f0ce40ddbe88f9c780f232ddHi,
Thank you for purchasing.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
The support time has passed, but I have never been able to give a solution to my problem. The megamenu always comes out open, I have done it in many different ways and either it comes out open or it doesn’t, I can’t get it to work well, I made the query in January, I was given a link where it explains it, I do it as it says but it still doesn’t work , and now I need to have a megamenu. PRIVATE TICKET #2957687
Hi,
Thank you for purchasing.
We replied to your ticket since 22 January before your support was expired on 19 May so there are months for you to reply back so we can check the issue.
We are very sure that mega menu functions work as expected as you can see on our demo sites.
There might be some miss configuration on your website which we need an access to check it for you.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi- I’m unable to respond to my PRIVATE TICKET #3067585; please assist.
Hi,
Thank you for purchasing.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi again,
How can I add the social links on the header? Simple things like this seems to be a hassle with this theme. Another one is ‘no slider autoplay’... very strange.
I just added the i class into the navigation label:
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi,
How can I add a hamburger menu for mobile? I already set up the “Side Mobile Menu” location in Appearance > Menus. By the way, I’m using a custom header. So my header has logo on the left and menu on the right. That’s all.
Thanks
I saw that only the theme header can have the hamburger menu. Now I need to figure out how to align the menu to right.
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi How can I remove purchase code on my staging site as I already removed the site. – demo.empiregranite.net
I want to use the code on my main site empiregranite.net
Hi,
Thank you for purchasing.
Please register your account here https://license.themegoods.com/manager/
Then you will be able to manage/remove your purchase code registration there.
Post Update Error
Hello; I’m having occasional issues with the Home slider after the update. Pictures cannot be adjusted for screen size. I took a screenshot showing the error and you can see it in the link below. Can you please help me with this?
https://dosya.co/k4pfkvtg4dql/Hatalı_Görünüm.jpg.htmlHi,
Thank you for purchasing.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hello; it is not my fault here; This is an issue with your theme. In this situation, you need to help directly.
Why don’t you help?
Could you please provide WordPress account using the contact form on this page https://themeforest.net/user/ThemeGoods
We will check it for you. Thank you.
