26721 comments found.
Hi, we have that issue updating the theme at his last version, and the last wordpress version. Specifically after the bridge core plugin update:
Fatal error: Uncaught Error: Class ‘BridgeQodeWidget’ not found in /home/customer/www/test.occasioni-speciali.it/public_html/wp-content/plugins/qode-tours/post-types/tours/widgets/tour-category-widget/tour-categories.php:3 Stack trace: #0 /home/customer/www/test.occasioni-speciali.it/public_html/wp-content/plugins/qode-tours/post-types/tours/widgets/tour-category-widget/load.php(4): include_once() #1 /home/customer/www/test.occasioni-speciali.it/public_html/wp-content/plugins/qode-tours/post-types/tours/widgets/widgets-functions.php(9): include_once(’/home/customer/...’) #2 /home/customer/www/test.occasioni-speciali.it/public_html/wp-includes/class-wp-hook.php(308): qode_tours_include_widgets_loaders(’’) #3 /home/customer/www/test.occasioni-speciali.it/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array) #4 /home/customer/www/test.occasioni-speciali.it/public_html/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #5 /home/customer/www/test.occasioni-speciali.it/public_html/wp-content/th in /home/customer/www/test.occasioni-speciali.it/public_html/wp-content/plugins/qode-tours/post-types/tours/widgets/tour-category-widget/tour-categories.php on line 3
Why this happen? Thanks
Hi there,
Please, if you need instructions on how to update the theme and included plugins (Bridge Core, Bridge Tours), you can refer to the following article: How To Update A WordPress Theme And Plugins.
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Hi!
I have a pending project with a life coaching company – they will need about 35 websites designed with life coaching clients and I want them to use Bridge theme. Because of the nature of the project we cant buy 35 seperate licenses to start. But I know many of these clients will want to expand, and renew support and have individual accounts. I noticed now the theme needs an individual license to fully operate. Is there a possibility to work together to create all these licenses – as it does represent future revenue and use. Iv been using this theme for a long time for many of my clients, but I used an install a long time ago for two of my websites and bought additional licenses and my clients have had there own licenses.
I plan on creating a demo or two based of your demos and use this as stock content for the websites where clients do not have images or branding kits. Any advice is appreciated.
Hi there,
Thanks for writing in! Please note that the Regular license for theme copies only allows their use for a single end product // meaning, one installation on one domain.
Currently Envato is probably one of the biggest sellers of digital products, and any product from their market can be used only for one single app, and in this case, that is one theme installation within only one domain. There is no option for bulk or agency license purchase.
If you need further information, you are more than welcome to send us a mail
Thanks for understanding.
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Hi guys, what is the latest version out? Mine is at 29.3, are there newer ones? As I’ve had the theme for about a year and it feels the site is slowly busy to fall a part and plugin issues are happening almost daily now. I look forward to your response, Thanks!
Hi there,
The latest version is 29.3 and you can see the change log here.
We have tested our theme and did not encounter any issues so this should be checked on your end. So please, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
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How can I deactivate a license code on a domain that is no longer operational? I deleted the test site but did not deactivate the license.
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
So in your case, if you still need assistance, we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
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my theme is registered but it says it’s not activated. how do I activate the theme ?
Hi there,
Could you please let us know what exact message you get, as well as have you updated both the theme and Bridge Core plugin to the latest version.
If you have not registered it ,you should do this from Qode Dashboard , you can take a look at this tutorial.
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sorry i figured it out. thanks
Hi there,
We are glad to hear this! If you need any further assistance, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
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Button code on the revolution slider for the url? Clicking book now takes me to homepage. I need to change the url but can’t find where to do this. Here is the code: [button text=”Book Online” target=”_self” hover_type=”default” gradient=”no” html_type=”anchor”]
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
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Good afternoon, when you enter any single portfolio, an error 404 appears…
Hi there,
Thanks for writing in! Please navigate to Settings > Permalinks and save your permalinks, this should resolve your issue.
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ok, but the problem is that it is in the template Demo – https://bridgelanding.qodeinteractive.com/ – and I don’t have access
Hi there,
Sorry we though you were referring to your website. Anyway we have resolved this on our live demo as well.
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You are welcome. The issue is that I already bought the template back in the day and the image gallery gave me problems. And I wanted to buy it now again, but I wanted to make sure that it works properly…
Hi there,
No problem please let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Long story short. Yesterday I posted a question asking how to edit the footer using Elementor which Bridge stated was included in the purchase of the theme. I did not receive support here, so I went to Elementor directly. Their response was as follows.
“Hello there,
Thank you for contacting us.
That is an illegal reseller!
Elementor does not allow resellers, so there aren’t any other marketplaces other than directly through us. You will not be able to edit or delete any headers or footers unless purchasing directly from us.”
Is this accurate? Have I purchased an illegal product from you? Does this explain why WPBakery does not work either?
Hi there,
Our Bridge theme comes with Elementor regular free version and all you can see on our demos can be purchased with the free version. We are not selling nor reselling Elementor Pro since it is not included within the theme purchase.
Our Bridge theme has its own options for Footer and Header, and to edit the content of the footer you can navigate to Appearance > Widgets > Footer widget area, and the settings for the footer you can find in our Qode Options > Footer.
We hope this is clear and that it helped.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I apparently purchased Bridge theme on 2020-11-24 and went into a coma next day. I just am starting to use it and am trying to edit the footer however all pro options are greyed out and not selectable. I thought Elementor was included in the purchase of the theme. I need to either A edit the footer or B delete the footer, but it’s not allowing me to do either. Also, WPBakery won’t work either. It keeps saying “Edit with Elementor” so I can’t delete it there either.
Can someone help me with this?
Hi there,
Thanks for writing in!
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
Also to edit the content of the footer you can navigate to Appearance > Widgets > Footer widget area, and the settings for the footer you can find in our Qode Options > Footer.
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Hi Qode Team, I used the Qode Element Blog Masonry to implement the blog on my main page. It should result in a 3 column if in grid, but on the computer screen it displays just 2 columns. Only if I make the browser window narrower it starts displaying the 3 columns. I have really no clue. Can you help me, please?
Best, Daniela
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
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This is super disappointing to me as I see you are answering a lot of questions here. I had been paying support for many years and I kindly ask you to help me now without urging me to renew support because it is obviously a bug only happening in firefox. The programmer taking care of my site said its just not explainable why firefox is behaving like that. Is this a known issue to you? Thanks
Hi there,
It is a bit hard to tell from here since we do not have enough information, could you please provide us with your website URL so we can check.
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How do I obtain the latest version of WPBakery included with the theme? I have updated the theme to the latest one already and WPBakery is still an old version.
Hi there,
Thanks for writing in!
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins since the latest version of WPBakery is included within the theme update.
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is telling me I dont have support (6 months left)
We updated the theme, wordpress, and plugins. Now we are getting this error throughout the website:
Warning: is_file(): open_basedir restriction in effect. File(/vc_separator.php) is not within the allowed path(s):
/public/wp-content/plugins/js_composer/include/classes/shortcodes/core/class-wpbakeryshortcode.php on line 398
Please advise fix
Any update to my question?
Hi there,
Thanks for writing in! Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
Also, we do see that you have valid support so possible your purchase was not processed yet so please try to submit a ticket to our Help Center and one of our support agents will assist you.
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Hi! We´ve the theme installed and realized that the post title is define as H2 (.blog_holder.blog_single article h2) Which is the best way to change it to H1 in order to improve the SEO? Thanks in avance.
Hi there,
Thanks for writing in! This cannot be achieved through Theme Options. To make these changes it is necessary to modify blog_single-loop.php template located on this path: wp-content\themes\bridge\templates\blog_single-loop.php
and change the h2 to h1. This is necessary to do for every post type ( standard, audio, video, gallery… ).
Other option is to enable Qode Title on posts and set “Text Size” to “Large”, this way h1 tag will be used for the title in title area.
We hope this helped and if you need any further assistance, feel free to submit a ticket on our help center.
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After i installed the theme and all plugins i tried to install Demo “Travel Tours” but all i get after demo installation is a white/blank page….even if i try to open the “home” site in elementor i can see it but i cant change anything because the left side is loading for hours…...what did i do wrong?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
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How do I remove the date and time from my blog posts?
Hi there,
Thanks for writing in! You can try to add this CSS to Appearance > Customize > Additional CSS
.post_info span.time, .latest_post_inner .post_infos, span.date.entry_date.updated {
display: none;
}We hope this helped and if you need any further assistance we would appreciate if you could submit a ticket to our help center https://helpcenter.qodeinteractive.com/hc/en-us/articles/360010949598-How-To-Submit-A-Ticket and one of our support agents will assist you.
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Hello, on the blog posts, year not showing on the date area. How can I fix this? I submitted a ticked as well. #212792
Hi there,
We do see that your request has been responded so if you need any further assistance please continue the conversation with our support team.
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Thank you, the issue fixed with your help. Best Regards.
Hi there,
We are glad to hear this!
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The countdown element in VC is just going until 2022. I can not set it on 2023 or 2024 for example. Do you gave a update for this?
Hi there,
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins, since more years has been added within the updated theme version. Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you, newest theme version did the trick!
Hi there,
We are glad to hear this
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Hi. Any suggestions for settings to make the Brdge theme load quicker? I already have a cache plugin but it seems like the .css file it taking most of the resources. TIA
Hi there,
Thanks for writing in! When it comes to the speed we can suggest you put a focus on your server and your content optimization as well as TTFB, First Paint and Contentful Paint from the google pages speed that matters, also the Waterfall sections is of great importance where you can see what might be improved and our support team will be happy to help and provide you with more detailed guidance. Also you can check our article here as well as about the recent changes in GTMetrix. Also Bridge theme does have certain options such as disabling icon packages and the loading of specific JS files to improve the performance if needed.
If you need further guidance about your website you are more than welcome we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
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awesome…thanks for the feedback. I managed in the qode dashboard to disable icon packs…where do I find the js files option?
Hi there,
Glad to be able to help. You will find it within Qode Options > General > Settings > jQuery scripts.
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Hi, I have a problem in menu only in blog main page (I used Bridge for some websites and in all is the same problem): at the left of each menu item I see an icon ”?” that changes in ”!”. What is that?? Thanks for your support. For example here: https://www.puertasmerino.es/blog-puertas-merino/ but it happens in all the other Bridge websites.
Hi there,
The menu has SVG elements, probably generated by some third party plugin:
Try testing for a plugin conflict. You can do this by deactivating all third party plugins ( except bundled plugins – WPBakery, Layer Slider… ) to see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
Another user had the some problem and we got this feedback from him:
“it was a plugin that godaddy put there without me knowing. They seem to have updated and fixed it. thank you!”
The alternative solution is to remove SVG icons via custom CSS – paste the following code into Qode Options -> General -> Custom CSS field:
.main_menu ul li svg,
.mobile_menu svg {
display: none;
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Thanks a lot, I will try all this
Hi there,
Please do so!Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
It worked, I applied your CSS code to hide svg. Thanks a lot :)))
Hi there,
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