46 comments found.
Hi, I’d like to get rid of the dark grey overlay on the banner images (home page). Please can you tell me how to? I’ve tried everything. Thanks
Hello. I just purchased the theme, can you send me the explanatory video on how to install the theme? Thank you.
Hi,
Please follow our theme documentation for that https://smartdatasoft.com/docs/sultin/.
Thank you, SmartDataSoft Team
Hello! I’m interested in buying this theme, do you guys provide installation on WordPress? Or do you have any video that demonstrates how I should install the theme? Another question: Is the theme prepared for the latest version of WordPress (version 6.2)? Thank you!
Hi,
Actually installation is not under the theme support and we do have a documentation for the theme installation. Still if you face any issue let us know we will fix them. And the theme is latest wordpress version supported so you can buy the theme if you want. It has as many options possible but if you need anything let us know.
Thank you, SmartDataSoft Team
Hello, thank you for your response! I would like to replace the blue color with a slightly different shade of red (different from the one you propose in the theme). Will it be easy for me to change the colors? Another question: what was the reason for the last update of this theme being only on December 23, 2022
Best regards
I see that is a common problem, i cant change the logo, im starting to worry because i already buyed this theme… there is a solution?? why is this happening??
Hi,
There is two you have to change the logo in our theme. And for the homepages you must follow the 2nd rule to change the logo which our users doesn’t follow from the documentation provided and this is the reason they face this issue. So please follow this documentation of our theme please read the full page and follow it and the issue will be fixed. https://smartdatasoft.com/docs/sultin/logo/change-header-logo/
Thank you, SmartDataSoft Team
OBVIOUSLY I followed the basic procedure of changing a logo in WordPress? Can you help me? Or Will you give me a useless answer again?
Already opened the ticket before you answer that… First answered here.. So…
Please answer the ticket I have replied you there. Thank you
Does this theme support Floating Action Button
Sorry no
hi, i like this theme. I’m thinking of buying. I will prepare a site in Arabic. Does the theme have RTL support? Can I prepare an arabic website with a plugin like WPML with this theme?
Sorry it is not Rtl compatible
Hi there,
i have a problem with importing the data, nothing shows (white screen),
And i have this message when i try to edit a page with elementor: “There has been a critical error on this website. Please check your site admin email inbox for instructions.
Learn more about troubleshooting WordPress.”
Thanks
it’s caused by elementor but i cant edit the theme without it
Hi,
As the Theme Forest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in detail.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, SmartDataSoft Support Team
how can i use different breadcrumb image for every page?
Hi,
We are sorry to tell you that currently we dont have that option in our theme.
Thank you, SmartDataSoft Team
then, can i add image with 100% width at the top of page????
Hello, can we customize the header navigation? , i want to add some icons with menu and want to add icon on sub menu, is it possible with your theme?
Could u plz reply???
Sorry no, header need to use same like ours
I dont want to show header in transparent mode as u set in homepage, can i set it in white color?
can’t even arrow icon on dropdown menu??
Please Reply, i am watiting for your reply, first i will use your licence on development site(sub domain or another doman ), and later will move it to main domain, is it possible?
Hi,
To change the header please change the header style from the theme options https://c2n.me/4hS9JYq which you will find in this path “Appearance >> Customizing >> Sultin Option >> Header Menu Section”
We are sorry that we don’t have the option to add an icon with the menu item with a submenu.
And you can move your license from one to another domain. Follow this documentation on that. https://smartdatasoft.com/docs/gen-docs/new-license-system-in-theme/how-to-manage-your-license/
Thank you, SmartDataSoft Team
no one is responding on ticket, i raised ticket on 20th feb, since then just received only one time reply. my ticket number is : T0902181A-001-5Q2, please reply, i will be thankfull.
hello, i have downloaded the demo instal although this appeared, how do i fix it? [error] Failed to import “logo-2”(media) [Error] Failed to import “logo”(media) [Error] Failed to import “header-logo2’(media)
Hi,
You can ignore this error. The error is just a garbage error. you can work with the site from now.
Thank you, SmartDataSoft Team
hello, i am unable to change the logo on the home page though. i have uploaded my logo and the word ‘logo’ with little picture with line going through it appears how do i fix this?
Hi,
Please follow this full documentation for that https://smartdatasoft.com/docs/sultin/logo/change-header-logo/
Thank you, SmartDataSoft Team
thank you – there seems to be some sections where i cant change the colours ie the boxes where ‘services we offer’ are on homepage – where do i go to change the colour for that?
Hello, i am also having trouble with editing the footer, it is not allowing me to edit. So i have 2 issues, i am unable to edit the footer and unable to change the colour of the background for some widgets ie the service boxes on home page as well as sultin working process background on home page
Hi,
This is a very unknown issue as we never faced this issue before.
As the Theme Forest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in detail.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, SmartDataSoft Support Team
I purchased this theme but am unable to edit certain things is there any video tutorial for the same? or any support service
Hi,
As the Theme Forest comments section is only meant for pre-sale questions and general questions, we are not able to provide detailed support here. Please create a support ticket using the link below, we will assist and guide you in detail.
Click Here To Create Support Ticket on SmartDataSoft support system
Don’t forget to share your site details in the ticket.
Thank you, SmartDataSoft Support Team
Hello sir.., if i purchase this theme ., then i will get Elementer free of cost ??? Or i need to buye elementer for editing and customizing
It work with free elementor
is there a way to get a refund the template doesn’t work at all how i need and to be honest I’m not giving all my login info to just get it fixed
Please open ticket in our support system our technical team will help you,we need to investigate the issues first. If we are unable yo fix. Then according to envato policy we will refund you. We need to follow envato refund policy
hi i did open a ticket but the solution for fixing things was to give you all all of my login info and im not comfortable with that. plese may i have a refund
Hello, I bought this theme but unable to upload it on wordpress. it looks like the newest version it supports is WordPress 6.0.x, and mine is WordPress 6.0.2…. please help , how can I solve this?
Hi
Our theme supports wordpress 6.0.2 and you shouldn’t face any issues installing the theme. So please open a ticket on our support system to look into the issue.
Thank you, SmartDataSoft Team
Hello, i created the ticket… It would be of great help if you could look into it as soon as possible
Hi
Could you please give me the ticket track id of the ticket you opened?
Thank you, SmartDataSoft Team
Hello, Ticket Track IDTE3A82C35-001-SKE
Hi
I have replied to your ticket. I need some information can you please reply back now?
Thank you, SmartDataSoft Team
hello, i commented the details on the ticket
Your Purchase Not Found. Maybe You Try With Different Account. Use the Account which were used to buy the theme. Error Code 404. – I keep gettign this error when I try to activate this theme. I have clearly purchased it but it goes to Envato and says it cant find my purchase. Please urgently assist to fix this. If you cant please refund me.
No activated sites found with your username, please activate a site with your license.
These are the errors I get ….can we get this resolved ASAP please
Please clear your browser cache and login envato from same account from where you purchase.you try to activate the licence with different envato account that is why the above error occure. If you still face same issue will same account try 20min later or open ticket in support system. Out team will answer tomorrow morning. Right now our support is offline. Thank you
hello, i bought the theme and it is good.. i thought i can make it in arabic but sadly i couldn’t .. can i ask for refund ? appreciate that because i don’t need it if it is english only
We are sorry to know. We never describe any where it is rtl. You need to write custom case for rtl. According to themeforest requirement from our end we are unable to refund as it do not meet envato refund requirement. You can contact envato support if they give you Thank you
I purchase Sultin theme today 4th September. There I am facing issue in Damo import. Following errors are occured at the time of demo import. Kindly solve the issue asap.
[ERROR] Failed to import “logo-2” (Media)[ERROR] Failed to import “logo” (Media)[ERROR] Failed to import “header-logo2” (Media)[ERROR] Failed to import “favicon” (Media)[ERROR] Failed to import “banner-1” (Media)[ERROR] Failed to import “banner-3” (Media)[ERROR] Failed to import “banner-2” (Media)
The demo import has finished, but there were some import errors.More details about the errors can be found in this log file, I raised a ticket yesterday but till now there is no response.
Hope to here from you on urgent basis.
Thanks and regards
Hi
Please check your ticket after login into our support system. We have replied you on the same day you opened the ticket.
Thank you, SmartDataSoft Team
hi
Just login support system. There is no reply on generated ticked on yesterday. It is still pending. Customer support is too slow. Without replying you are mentioning here that you have replied, which is totally disappointing.
Thank you, Sheela Yadav
no sir there was missing of hero image and demo home page 2. I reinstall to solve the issue but found this error
Installing theme from uploaded file: themeforest-0qT2UNLL-sultin-consulting-wordpress-theme.zip Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
Kindly resolve the issue as many days passed
Poor support System. My question is that when we are purchasing theme. it should be error free. Whether we are using demo or not but it does not mean after buying the product some of the content missing. I uploaded the theme and just see in contact page there contact form is missing,
https://www.sgmcmanagement.com/contact-us/ https://preview.themeforest.net/item/sultin-consulting-wordpress-theme/full_screen_preview/38413487Just compare both the links.
Error 1- Unable to upload manual demo – then whats the use of given in box
Error 2 – Contact form is missing after upload the theme
Error 3- After import the demo, we found the below errors [ERROR] Failed to import “logo-2” (Media) [ERROR] Failed to import “logo” (Media) [ERROR] Failed to import “header-logo2” (Media) [ERROR] Failed to import “favicon” (Media) [ERROR] Failed to import “banner-1” (Media) [ERROR] Failed to import “banner-3” (Media) [ERROR] Failed to import “banner-2” (Media)
It doesnot matter we can create contact form by our own or upload banners. but when we are import the demo content, it should be original as shown in themeforest.com
its almost 9 hrs passed but there is no action
Please check your ticket after login.if the answer is not done in that case you need to wait till Sunday. Our weekend start.
hello, question ..Does the template support the Arabic language? from right to left ?
Hello, our theme is not rtl compatible .
Hi, some pre-sale questions:
1) See screenshot: https://prnt.sc/5w1XI2ONqRHR – These symbol, can they easily be removed via Theme Options?
2) See screenshot: https://prnt.sc/_dGiihcK_ZLo – I noticed the support pages have the transparent style header. Is there an option to keep the header the same as shown on Home page 02 demo?
3) Theme & bundled plugins update via Envato Market Plugin? Or is it through your own WP repository?
4) Turnaround time for customer support?
5) There’s no Gallery or Portfolio demo pages?
6) This isn’t WooCommerce compatible? I don’t see a Shop demo page.
Let me know. Thanks!
Hi
- Yes, you can remove those symbols.
- Yes you can change the header style from the page meta https://prnt.sc/4oGiWBugRUgl
- The theme & bundled plugins update via Envato Market Plugin.
- We reply as soon as possible but take the highest 24 hours to reply and reply between 9 am to 6 pm (GMT +6 time) from Sunday to Friday.
- There are no demo pages for the gallery but an elementor custom add-on from our plugin where you can use a gallery with 4 different designs.
- We are sorry that the theme isn’t woocommerce compatible.
Thank you, SmartDataSoft Team
Hi I have just purchased this theme and tried to upload to elementor but keep getting critical error?
Please open ticket in our support system our technical team will investigate the issus Tomorrow morning. Right now our support system is offline
