39373 comments found.
Hello, My website tabs elements are not working since I changed my hosting package. Kindly assist.
Hello Josemwanjohi
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hello Team, Pre-Purchase Question:
Can we your theme on multiple sites? If once activated on website and then deactivate its license. and then can we use it on new website with the same license?
Looking forward to your response. Thanks
Hi,
A separate license is required for each live website however you can stop using Avada on existing website and will be able to use that license on another website if needed.
For more info on licensing, please see our post: https://theme-fusion.com/documentation/avada/getting-started/theme-license-information/
Thank you. – Abbas
Thank you for your response. Appretiated
We’re glad to assist. 
i purchase Avada, but with latest update, all my registration is gone and i cant find my register code in theme forest …..
Hi,
To find your purchase code: a) Access the downloads section of your ThemeForest account, https://themeforest.net/downloads b) Access your license via the download tab in the of your Avada item download button, Screenshot here → https://tinyurl.com/yegnoscv c) Each single purchase of Avada will have its own respective purchase code. One purchase code can be used to register a single Avada install.
To register then, please see our guide:
https://theme-fusion.com/documentation/avada/getting-started/how-to-register-your-purchase/
Thank you. – Abbas
i bought your theme, how can i make a form that sends data to an other page.
For example: i want a leadform where the user add a postcode and housenumber.
On submit the data must be send to an landingspage where he can fill in the rest of the needed information.
Can you help me out? Please no tickets…
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
How long does support take? waiting…
Hello @Jansma
Our team have responded to you 2 hours ago, please check your email
Thanks
-Ammar
Hi, I bought your Theme a while ago, but running in some trouble I can’t fix anymore.
I deactivated all other Plugins and cleared the cache, but the Theme isn’t responsive anymore.
If I use the Avada Edit Live everything works just fine, but If I save it there no responsive function anymore.
1. I deactivated all other Plugins and cleared the cache, but the Theme isn’t responsive anymore. 2. I use the lates Version 7.9.2 3. I did applied all your patches 4. And Responsive Design is ON
Can you help me?
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
I did send you the request, please take a look, thank you
Hi,
We’ll respond to your query as soon as possible. Queries are answered in the order they’re received. We appreciate your patience.
Thank you. – Abbas
Hi support Team,
Would you mind if tell me how to use sidebars with new theme version?
I have tried to reinstall website with new theme version and can’t find any where to setup sidebar? Regards,
Hello @homeforsell
You might have the legacy widgets turned off in this case, please read more about it here => https://bit.ly/3IC2nWl however if you need our further assistance, please open a support ticket as you have a valid support with us already.
Click Here to Get Avada Support
Thanks
-Ammar
I have 2 purchase codes for the Avada theme, but neither of them works. I can’t even get support because my purchase codes don’t show up in my account at theme fusion and when I want to register either of my 2 purchase codes in my account on theme fusion I get the error: “Purchase code is already in use.” Therefore I can’t even post the problem to the forum on theme fusion. When I want to use my purchase codes on my websites I receive the message that both my purchase codes have been used on other domains. The problem is I have no idea where these might have been used so I can unregister them.
Hi
You would be receiving that message as the codes will be added in another Avada support account. You can reach out to us on https://theme-fusion.com/contact-us/ and detail out your issue and our team will get back to you
We look forward to helping you!
Thank you, Shaminder
Hello, After Entering the Purchase Code into my website, it shows me this Error. The purchase code is already being used on another domain. I haven’t installed the theme on any of website. I was about to install it on my one website in past but i didn;t use your theme and use another one. Can you please help me in getting this issue fix asap. Thanks & Regards
Hi there
You can log into your support account, navigate to the “Purchase Code” tab and manage the sub-domain and top-level domain registration there. If you have not already done so, please register a support account as explained here > https://theme-fusion.com/documentation/avada/support/how-to-register-for-avada-support/
Please make sure you have registered the purchase code within your support Dashboard as explained here > https://theme-fusion.com/documentation/avada/support/register-for-support/#registerenvatocode
Also, see our registration Q and A help file for more detailed information > https://theme-fusion.com/documentation/avada/support/avada-registration-and-licensing-faq/
Thank you, MB
Updated Wordpress now have this error:
There has been a critical error on this website.
Only have had the Theme since August 2022 whole thing has been a headache for me to be honest. Maybe it wasn’t the right Theme for me.
Hi there
Please ensure that you follow the detailed update instructions, and the update process will be seamless. However, if you do not follow the update instructions, you could have perceived issues when, for example, not clearing your cache plugins, etc., after the update, or likely issues when not completing the steps as indicated.
Here are the detailed update instructions:
- Updating from an old version of Avada? > https://bit.ly/2pPNngZ
- Important Update Info > https://bit.ly/1FAmQpu
- How to Update > https://bit.ly/1H8JGzo
- The Patcher > https://bit.ly/1QSd8Ol
- Avada Change log > https://bit.ly/1EK5mAg
The official Avada support channel link is below:
Click Here To Get Avada Support
It is common knowledge that if you cannot submit a support ticket for some reason, you can contact us directly via this contact form https://bit.ly/2NJoU51 – We will gladly assist you, and it does not require you to have active support.
Thank you, ThemeFusion
I bought a license from AVADA and after a year I’m building a store on Woocomerce, so I don’t have support anymore. And I have a problem with the “Single Product Page” both the Content and Woo Short Description elements, they show the content of “Short product description” but in neither of the two elements does it show the “Product Description” so it only makes sense use one of the two since they repeat the content. This is so? Is there something I can do to show two different contents? Best regards
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities – for this, please reach us via the form on below page and explain your issue and we’ll get back to you ASAP: http://bit.ly/2NJoU51
Thank you. – Abbas
Hello, i’ve opened a ticket yesterday, i need your help for updating Avada. Ticke ID: 480408
Hi
Our team has responded to your query.
If you require further assistance or have any further questions, please respond to the ongoing ticket.
We look forward to helping you!
Thank you, Shaminder
Hello, thank you!
Hi
We are happy to help
Thank you, Shaminder
When I went to the site in live preview to see the feature demo, using web translation was blocked and only translated to the top black page header, which did not recognize the page below. It doesn’t translate. Please solve the web structure, I cannot translate the web page into my own language through the browser.
Hi
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
We do see you have valid support. Please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Portfolio posts – > page not found. I created several new portfolio posts but I can’t view it, it says “page not found” Any solutions?
Hello Ruson
Could be an issue due to permalinks, can you please go to WP dashboard > Settings > Permalinks and make sure its set to postname in this case, please try saving them again once
If however the issue persists, please open a support ticket so our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
It is a custom structure now. / category / postname .html I would not like to change it. Does it mean the portfolio won’t work in this case?
Hello Ruson
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hi! I’m having some problems with my website www.commercialetieger.it/site , when you load the homepage, you can see the menu broken for a sec… This happened after I updated the template.. actually this a problem because I can’t contact the support because my license is expired. Can you please help me?
For that, please reach us via the form on this page (no active support needed) and explain your issue and we’ll get back to you: http://bit.ly/2NJoU51
Thank you. – Abbas
Hello, any plans for WooCommerce 7.4.0 compatibility? Thanks
Hi,
Our team is aware of the new WooCommerce update and will release a patch for this ASAP. You should see it as available within the next 12-24 hours hopefully.
Thank you. – Abbas
Awesome, thanks a lot.
Not a problem.
Hello, I would like to buy a template for this 69 dollars for particular domain. Do I need to buy another license for the next domain address? Thanks.
Hi
A single purchase is valid for a single site. Further sites will need additional purchases (One purchase code per site) You can refer to the licensing details in the documentation below. https://theme-fusion.com/documentation/avada/support/avada-license-informatio and https://themeforest.net/licenses/standardWe thank you for your interest and would be delighted to have you as a part of our growing community!
Thank you, Shaminder
hello I decide to buy avada but i have a question first i want to redesign my site on a temporary host and domain when to transfer it to original domain in this case , how can i licensed the theme?
Hi
We do allow users to make use of staging sites and have a list of whitelisted domains for this. https://theme-fusion.com/documentation/avada/how-to/how-to-set-up-a-staging-site/#staging-licensing
You can use the license on the whitelisted staging domain’s URL and the live site
We thank you for your interest and would be delighted to have you as a part of our growing community!
Thank you, Shaminder
thank you so much. Then we have no problem!
You are most welcome
Hi, in my woocommerce checkout moment I do not see the loader. How can I bring the loader that default wordpress or Avada provides any loader in this case? If yes then how can I set it there? Thanks!
Hi
We are unable to see a purchased batch on your username. Can you please let us know if you have purchased the theme from another user account? (please do let us know the username to verify the purchase)
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
Please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
hI, I NEED TO PUT THE SLIDER BELOW MENU, BUT I CANT
Hello @codech
By default the slider is always below the menu when its assigned, however I am not sure what you meant by menu, do you mean beneath the menu or under the menu in this case, we will need more details like that to assist you further, can you please open a support ticket as you already have a valid support with our team so we can assist you further.
Click Here to Get Avada Support
Thanks
-Ammar
Why Vertical Menu widget is no longer working? It’s showing an HTML code in the front end. What is going on with you guys?
Hi,
This is a known issue in the current version and we already have a fix prepared for it that’ll be released with our next update.
To receive a fix for this immediately, please reach us via the form on this page and mention that you want the fix applied immediately: http://bit.ly/2NJoU51
Thank you. – Abbas
