23187 comments found.
Hello, @alohasmartphonedn,
Could you please share the URL of that page having that section, so that I will further check it for you and help you out if possible.
Regards, P-THEMES.
Hello, @alohasmartphonedn,
Thanks for the URL, those are actually the default paddings of the sections, so you have to set those paddings as Zero and it will resolve your issue.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 15/03/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
set those paddings as Zero .it doesn’t work. Can you send me pictures.
Hello, @alohasmartphonedn,
Please check this screenshot: https://postimg.cc/cvH9LBPV
Regards, P-THEMES.
Hello, You fixed the problem I’m going to write about 3 months ago, but the problem happened again. When the site is running in catalogue mode, the review button and the text in the search bar are the same in all language options. I would appreciate an update as soon as possible. Thank you.
Hello, @rtrmax,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hello, I forwarded the problem to the support team and I wanted to write here for a quick solution so that you can forward it.
Because the problem I encountered is not related to me but a general problem.
Hello, @rtrmax,
You will get the reply soon, your ticket is at our development department so it might take some time, we thanks for your patience.
Regards, P-THEMES.
Hello, I have updated the theme, it asks me for Item Purchase Code, but it tells me that it is already in use. I have seen that it has happened to others, and that you need the first 8 digits to reset the Purchase Code.
The first 8 digits are: edd6661b
Thank you.
Hello, @BADIX,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
Hello, how can we update the google fonts? there is a lot of fonts missing on Porto theme.
Hello, @locko69,
You can set the Google Fonts from Porto >> Theme Options >> Skin >> Typography as per your requirements.
Regards, P-THEMES.
Thanks for your quick reply. What i meant was…. how can we update the google font library? There are google fonts that i would like to use, that are not showing in the list of fonts on the theme. Is there a way to import the latest list of google fonts?
Hello, @locko69,
You can download the Font file from Google (The Complete zip format) file, and then upload it to the Theme from Theme Options >> Font Control, then you will be use it under Theme Options >> Skin >> Typography on your site.
Regards, P-THEMES.
Awesome. Thanks
You’re Most Welcome!!
hi, do you have the older version anywhere to download? the version control tab in the theme settings it self is NOT working, it just resets db setting and messes up things, doesn actually install older theme files that i am in need! so please provide a url that has the older versions at lease 2 versions older than the latest one now that i have issues with and i cant rollback. thanks
Hello, @johnnyxp64,
The version control is working fine for us, Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
done. #17002
Hello, @johnnyxp64,
Now, please be patience, once the support ticket will be resolved, you will get the reply to your support ticket accordingly.
Regards, P-THEMES.
is it possible to collapse all tabs on the single product page on mobile phones?
Hello, @dennygoosensen,
Unfortunately NO, this is not possible as there is no such option for this on mobile, so for now this requires extra Customization.
OR you can submit it as a feature request as well here: https://www.portotheme.com/forums/topic/feature-request/
Regards, P-THEMES.
Hi Porto Support
Is it possible to display the Product SKU on the Shop Page ?
Thanks.
Hello, @Peaceonearth,
Please copy and paste the below given code to the functions.php file in Child Theme and it will resolve your issue.
add_action( 'woocommerce_after_shop_loop_item_title', 'custom_after_title' );
function custom_after_title() {
global $product;
if ( $product->get_sku() ) {
echo $product->get_sku();
}
}
Regards, P-THEMES.
Great – thanks !!
Where exactly will the SKU be displayed ?
Below or above the Product title ?
Rgds
Hello, @Peaceonearth,
It will display above the Add to Cart button.
Regards, P-THEMES.
image scroll on hover product porto. https://postimg.cc/Y4Q2pSTY . i would like to see the image scroll down for the long size images.
Hello, @alohasmartphonedn,
Under the Style Options, For Position, you can set style as “Sticky”, this is the only possible option, please refer to this screenshot: https://postimg.cc/sB9dRbv0
Regards, P-THEMES.
i found it not working. can’t scroll the view from top to bottom.
Hello, @alohasmartphonedn,
Unfortunately, there is no other possible way, then that requires extra Customization.
Regards, P-THEMES.
Hi, I’m trying to use a licence key that I have removed from an old test site… but it’s saying ‘Licence already in use’ I have tried to goto your support website, but it’s down and not loading? Any ideas. Thanks.
Hello, @MrADeveci,
Could you please share the first eight digits of your purchase code so that I will check/verify and reset it for you.
Regards, P-THEMES.
095a3860
Hello, @MrADeveci,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
Thank you
You’re Most Welcome!!
Where and how can I change the text on the pop-up that appears when the product is added to the cart. Unfortunately it doesn’t change when I change it from the Porto language file.
https://disk.yandex.com.tr/i/swpJMpXEpBHXtgHello, @Alfanumerik,
I have tested it at my end on my test site and it is working perfectly fine for me, we have to check it on your site, Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
I didn’t say you didn’t work anyway. The texts in the section I mentioned are English, I want to turn them into their own tongue, but it is not made from the PO file. In addition, when I press the user icon, Popup Lightbox opens it because I don’t want it to open it because “Register Now!” Button does not work either. Also here “Register Now!” I cannot translate it from the PO file to my own tongue. https://disk.yandex.com.tr/i/hwlu37ixjxw_Qg I can not apply the header I created in Porto Studio. https://disk.yandex.com.tr/i/xnvlıc8rlwwwma
I can’t enter the support center because I don’t remember my password, when I say I forgot my password, your support page can’t send me an e-mail.
Hello, @Alfanumerik,
Could you please share your theme purchase code PDF file and the email to my email aizazawan55@yahoo.com so that I will check/verify and create the new support account for you.
Regards, P-THEMES.
I sent you an e-mail.
Hello, @Alfanumerik,
We have already replied to your email, please check back to your email reply now and then reply to it accordingly.
Regards, P-THEMES.
Hi Porto Technical team,
We have a fully licensed porto theme running with woocommerce. How do we activate and use the design option called “Variations 2 – Quantity Field (New)”.
Please see below for example. https://www.portotheme.com/wordpress/porto/shop14/shop/kindly please provide some steps at your earliest.
Hello, @andyregular,
You can change the style of the Shop Archive page from Porto >> Theme Options >> WooCommerce >> Product Archive as per your requirements: https://postimg.cc/V5jkWp6d
Regards, P-THEMES.
hi how can I place a block that is build in templates builder only under the single product pages?
Hello, @dennygoosensen,
Yes you can, You can simply create the block under Porto >> Template Builder >> Blocks and then go to Porto >> Page Layout and lets suppose you need to set that block at banner position of the single product page, you have to click on the banner and choose that block, after that set the conditon from there as per your requirements, please refer to these screenshots: https://postimg.cc/K4NgpCzp & https://postimg.cc/q6MgdMRb & https://postimg.cc/QKtNy44v
You can set as many conditions as you want from there as per your requirements.
Regards, P-THEMES.
Hi Porto,
Please can you tell me: https://www.candleart.es/vela-limpieza-negra/I placed an image 1060×1060 (recommended by wordpress higher than 1000). (the black candle). The options image for Porto are 530 for the main image. (appearance – Porto child – woocommerce – product image)
The image in fact is stremelly pixelled (if you click in the corner right of the image ”+”) but I don’t know in the product layout is despixelled.
thanks, Candle Art Joaquín
Hello, @Joaquim_,
Please read and follow the instructions written in the official WooCommerce documentation here: https://woocommerce.com/document/fixing-blurry-product-images/#:~:text=If%2C%20for%20some%20reason%20your,be%20of%20a%20higher%20resolution. I am sure it will help you in fixing your issue, Otherwise, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hello, Is there any way to remove “entry-title” from pages completely? Thank you!
Hello, @ayesha616,
You can turn OFF the page title from Porto >> Theme Options >> Breadcrumbs, please refer to this screenshot: https://postimg.cc/CBgvF9bn
OR
You can edit the page and then turn the page title OFF from page view options, please refer to this screenshot: https://postimg.cc/gL0Hjpjj
OR
You can turn OFF the “Microdata Rich Snippets” under Theme Options >> Extra >> SEO.
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
how to shorten the content or read more in the product description. https://postimg.cc/5YBywGp8 . Website:xe73.vn
Hello, @alohasmartphonedn,
Unfortunately, No there is no way to shorten the read more for the product description. There is no feature available in the theme right now. The description is handled by the WooCommerce plugin. Further, you can use any third-party plugin for this which suits your requirement at your own risk.
Regards, P-THEMES.
hello, how can I change the categories shown in related products? I would like there to be shown under each product products of the same category A thousand thanks
Hello, @ArtstudioMilan,
Related Products is a section on some templates that pulls products from your store that share the same tags or categories as the current product.
These products cannot be specified in the admin but can be influenced by grouping similar products in the same category or by using the same tags.
Further, you can read more about it here: https://woocommerce.com/document/related-products-up-sells-and-cross-sells/#section-3
Regards, P-THEMES.
I installed the license on a website that I know wish to delete, and transfer the license to a new website. How do I revoke the license from the old site and transfer it to the new one?
Hello, @chullmir,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
Hi, I’m having a problem with the bottom slider when using the porto theme. The image scrolls up and down. How can I send you a screenshot?
screenshot: https://imgyukle.com/i/QyBhZN
Hello, @pillowcenter,
The issue you are facing is because of the SSL certificate, please see this screenshot: https://postimg.cc/PvLkdVDS and please read and follow the instructions written in our theme documentation here; https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/ I am sure it will solve your issue.
Regards, P-THEMES.
I have not bought ssl certificate at the moment. Is this still valid?
Hi I have activated the certificate and cleared the cache. However, the problem still persists.
Hello, @pillowcenter,
Then we have to check it on your site, so could you please purchase the support extension first and then contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
I install shop1 theme. i see between the header and the page body there is a space. i want to delete it. can anyone help me with this.
Hello, @alohasmartphonedn,
Could you please share the screenshot of the issue and the live page URL on which you are facing this issue so that I will check and help you out accordingly.
Regards, P-THEMES.
can you contact me via gmail? I can’t post pictures at this comment.
Hello, @alohasmartphonedn,
You can upload the image on this site: https://postimages.org/ and then share the URL here… and also do not forget to share the live URL of the page as well having the issue.
Regards, P-THEMES.
Hello, @alohasmartphonedn,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back to your site after removing the browser cache.
.no-breadcrumbs .left-sidebar {
padding-top: 0 !important;
}
.no-breadcrumbs .main-content {
padding-top: 0 !important;
}
Regards, P-THEMES.
tks!!
You’re Most Welcome!!
Hi, how do i stretch the dropdown menu as full width? my menu is aligned to right side and drop down is on the center, is there a list of shortcodes that i can check out and use in the site?
Hello, @alsettagency,
You can set the width of the dropdown menu popup as per your requirements by editing the parent menu item, please refer to this screenshot: https://postimg.cc/wyWfc594
And you can check out elements here and copy the WP Bakery version shortcodes a well: https://www.portotheme.com/wordpress/porto/shortcodes/
Regards, P-THEMES.
