23140 comments found.
I ran the Setup Wizard multiple times. I also went to Appearance > Theme Options and tried to Reset All, but the color and lack of space keep showing up.
How can I restore the Header to its default settings?
Hello, @chullmir,
I have just checked your site now and it is working perfectly fine for me, please refer to this screenshot: https://postimg.cc/75HWGX3P it must be the cache issue at your end nothing else, please try to clear the complete cache or your site and finally check back after clearing the browser cache.
Regards, P-THEMES.
Hi. Is there.a way to set default link color and link hover value for all the website in the setting?
Hello, @optimizgroup,
You can set the default color for the typography from Porto >> Theme Options >> Skin >> Typography,
And you can set the Menu, Footer, Header colors under Porto >> Theme Options (Header >> Header Styling/ Footer >> Footer Styling/ Menu >> Menu Styling) and
Further you can change by editing the elements under elements setting as per your requirements.
Regards, P-THEMES.
Hi Porto. I don’t speak about header or footer, I speak about basic link ‘a’ values in normal content.
Hello, @optimizgroup,
If you used the page builder elements to set the content on your pages then you have to check the elements setting, Otherwise, please contact us via our support system with your site WP Admin Login details and with the screenshots, so that our experts will check it for you on your site and help you out.
Regards, P-THEMES.
Hi, I might as well put it here as well if anyone should search for this problem. I can’t update Porto Functionality. I get:
Update failed: Your access is temporarily blocked because of connection limit to API server. Please contact us from Porto support to unblock it.
I have no solution and I created a ticket.
Hello, @alexanders504,
We have replied to your support ticket #17196, please check back to your support ticket reply now and reply to it accordingly.
Regards, P-THEMES.
Hello. How can i contact with support? I can’t create an account on support page and I have already send an email at newsmartwave@gmail.com with no respond. Can you please help me?
Hello, @haniotimaria,
Could you please share your theme purchase code PDF file and the email to my email aizazawan55@yahoo.com so that I will check/verify and create the new support account for you.
Regards, P-THEMES.
Hello, @mohmmadjebreel,
The issue you are facing is because of the SSL certificate on your site, please refer to this screenshot: https://postimg.cc/hfPDYxPH please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 05/04/2022. According to Envato support policy, renewing support is required for further support.
Thanks for your understanding.
Regards, P-THEMES.
Everytime i try to sign up for support an verify my email it takes me to entter password and then says forbidden….i need to know how to make all the images look the same size on the home page thumbnails see herte: https://www.husellers.com
Hello, @cooriya,
Please share your theme purchase code PDF file and the email with me via my email aizazawan55@yahoo.com so that I will check/verify and create the new support account for you.
Also the product images have been handeled by the WooCommerce, so you have to check under Appearance >> Customize >> WooCommerce >> Product Images as per your requirements, Please refer to the official documentation of the WooCommerce here: https://woocommerce.com/document/fixing-blurry-product-images/
Regards, P-THEMES.
Sent
Hello, @cooriya,
I have successfully created the new support account for you and the credentials have been emailed to you as well, please check back to your email reply.
Regards, P-THEMES.
I want to show also the menu in the header as you see in other pages
Hello, @concept2012,
In that particular demo we have created the header using the Header builder under Template builder, so you have to go to Porto >> Template Builder >> Header and edit the particular header from there, Add/Set the Main Menu element under it as per your requirements.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 25/08/2022. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi
I am using demo shop4-soft with child theme, but Banner Type, Banner Block, Content Top they all block is not showing on my product category, Where I can enable all these option? also I want same sections on Brand attributes. I would like to change banner based on Brand.
https://prnt.sc/UIvX-rUGIGGSHello, @arslanqamar,
1- In order to solve your issue simply navigate to the Dashboard >> Porto >> Setup Wizard >> Full Site editing >> and make sure that the option is turned off check this image: https://postimg.cc/V5N3dBr1 once you disable the option navigate to the categories section and you will be able to see “Banner Block, Content Top, Content Bottom options” just like this: https://postimg.cc/VSVHt2b8
2- For the attributes, these options don’t include in the theme. These options only available for the pages, products, and categories. Changes requires extra customization.
Regards, P-THEMES.
Hi, Been using the theme for a long time without a single issue. Recently the menu bar has turned transparent. We can’t see any links or boxes in it but when you goto customize.php the menu is there and its fine. Every plugin has been disabled and still no luck as to the issue. Any idea what it may be?
Hello, @cstevensonuk,
The issue you are facing is because of the SSL certificate on your site, please refer to this screenshot: https://postimg.cc/zLNGM0Mm please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 25/12/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Many thanks 
You’re Most Welcome!!
17102 hello, I’m going to install on a different domain, can you remove the old domain?
hello, I’m going to install on a different domain, can you remove the old domain?
Hello, @olcaybicak,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
Showing that error but I have used me license key one time on one site.
My license key number is: 174e24a8-5374-****
Update failed: This code was already used in another site. One standard license is valid for only 1 website. Running multiple websites with a single license is a license violation according to Envato license terms. If this is a valid case, please reset your purchase codes through here or contact us with your site url.
Hello, @starkeaqua,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
Thank you so much
You’re Most Welcome!!
how do you remove the logo from the sticky menu, when scrolling?
Hello, @BGATHERTON,
You can turn ON/OFF the Logo for the Sticky Menu from Porto >> Theme Options >> Header >> Sticky Header as per your requirements: https://postimg.cc/5XPnKjBg
Regards, P-THEMES.
Hello Team, Pre-Purchase Question:
Can we your theme on multiple sites? If once activated on website and then deactivate its license. and then can we use it on new website with the same license?
Looking forward to your response. Thanks
Hello, @aligndservices,
First of all, thanks for showing your interest in Porto WordPress
Unfortunately this is not possible, one single license is for the one live URL only, this is Envato policy and with all the themes on ThemeForest, you may wish to confirm from them as well.
Further, please read our theme documentation on license here: https://www.portotheme.com/wordpress/porto/documentation/how-to-register-porto/
Regards, P-THEMES.
Hello, @alohasmartphonedn,
Could you please share the URL of that page having that section, so that I will further check it for you and help you out if possible.
Regards, P-THEMES.
Hello, @alohasmartphonedn,
Thanks for the URL, those are actually the default paddings of the sections, so you have to set those paddings as Zero and it will resolve your issue.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 15/03/2016. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
set those paddings as Zero .it doesn’t work. Can you send me pictures.
Hello, @alohasmartphonedn,
Please check this screenshot: https://postimg.cc/cvH9LBPV
Regards, P-THEMES.
Hello, You fixed the problem I’m going to write about 3 months ago, but the problem happened again. When the site is running in catalogue mode, the review button and the text in the search bar are the same in all language options. I would appreciate an update as soon as possible. Thank you.
Hello, @rtrmax,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hello, I forwarded the problem to the support team and I wanted to write here for a quick solution so that you can forward it.
Because the problem I encountered is not related to me but a general problem.
Hello, @rtrmax,
You will get the reply soon, your ticket is at our development department so it might take some time, we thanks for your patience.
Regards, P-THEMES.
Hello, I have updated the theme, it asks me for Item Purchase Code, but it tells me that it is already in use. I have seen that it has happened to others, and that you need the first 8 digits to reset the Purchase Code.
The first 8 digits are: edd6661b
Thank you.
Hello, @BADIX,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
Hello, how can we update the google fonts? there is a lot of fonts missing on Porto theme.
Hello, @locko69,
You can set the Google Fonts from Porto >> Theme Options >> Skin >> Typography as per your requirements.
Regards, P-THEMES.
Thanks for your quick reply. What i meant was…. how can we update the google font library? There are google fonts that i would like to use, that are not showing in the list of fonts on the theme. Is there a way to import the latest list of google fonts?
Hello, @locko69,
You can download the Font file from Google (The Complete zip format) file, and then upload it to the Theme from Theme Options >> Font Control, then you will be use it under Theme Options >> Skin >> Typography on your site.
Regards, P-THEMES.
Awesome. Thanks
You’re Most Welcome!!
hi, do you have the older version anywhere to download? the version control tab in the theme settings it self is NOT working, it just resets db setting and messes up things, doesn actually install older theme files that i am in need! so please provide a url that has the older versions at lease 2 versions older than the latest one now that i have issues with and i cant rollback. thanks
Hello, @johnnyxp64,
The version control is working fine for us, Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
done. #17002
Hello, @johnnyxp64,
Now, please be patience, once the support ticket will be resolved, you will get the reply to your support ticket accordingly.
Regards, P-THEMES.
is it possible to collapse all tabs on the single product page on mobile phones?
Hello, @dennygoosensen,
Unfortunately NO, this is not possible as there is no such option for this on mobile, so for now this requires extra Customization.
OR you can submit it as a feature request as well here: https://www.portotheme.com/forums/topic/feature-request/
Regards, P-THEMES.
Hi Porto Support
Is it possible to display the Product SKU on the Shop Page ?
Thanks.
Hello, @Peaceonearth,
Please copy and paste the below given code to the functions.php file in Child Theme and it will resolve your issue.
add_action( 'woocommerce_after_shop_loop_item_title', 'custom_after_title' );
function custom_after_title() {
global $product;
if ( $product->get_sku() ) {
echo $product->get_sku();
}
}
Regards, P-THEMES.
Great – thanks !!
Where exactly will the SKU be displayed ?
Below or above the Product title ?
Rgds
Hello, @Peaceonearth,
It will display above the Add to Cart button.
Regards, P-THEMES.
