5230 comments found.
Hello! Pre-sales question, does Brooklyn support PHP 8.1?
Hi,
currently we recommend 8 and not 8.1 – but we are already working on 8.1
Kind Regards UT
the images in slider resolution isn’t displaying, please help
I have the lastest theme and Slider resolution plugin so whats wrong?
Hey
Hi,
please contact us in our support forum.
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
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We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
I did
Your support seems very confusing. Looks like a forum.
Yes its a forum and you have an open thread. You will receive an answer soon.
Does this theme support PHP 8.1?
Hi,
currently only 8.0
KInd Regards UT
we are having issue with the website on the mobile version for some users….https://safeprogroup.com/ – they are getting a black screen – https://search.google.com/test/mobile-friendly/result?id=toCG5Cmp7Nk3IFxOPe_QTA
please let us know how to resolve this issue…
Hi,
this could be an issue with the cache plugin. Please deactivate your cache temporary, clear the mobilr browser cache and try again. If the issie does not occurs anymore. Please install plugin and config from this article: https://knowledgebase.unitedthemes.com/docs/improve-loading-speed/
Its optimized for the theme.
Kind Regards UT
Hi,
you can globally change them directly on the showcase settings under UT Portfolio and overwrite these colors for each portfolio item. Means when editing the portfolio itself, you have to change the colors on the showcase settings tab in Brooklyn Metapanel below the editor. About the slug, please open Settings > UT Portfolio and change the slug to your needs and then resave your permalinks under Settings > Permalinks.
Kind Regards UT
Hey, i need help from the day that i got this them im having a lot of problems now , once im opening the site on top showing some words witch ending with php. and says error 401 , 411, 698,2095 i dont know how to fix this problem
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Hello, where can i change font family of bold large text element ?http://joxi.ru/82QWLeyIwEWepr
Hi,
you can change it directly on the module itself or globally in Theme Options > Typography > Section Title.
Kind regards UT
Could I hire one of your team of designers to customize of the demos ?
Hi,
I’m afraid we do not have any capabilities for customizations.
Kind regards UT
Hi and congratulations for the theme. I have one question: - I have one page with the container occupies 100% of the screen width (from side to side). But I change my ‘Home’ page by the page with the container occupies 100% of the screen witdh, the screen width is no longer 100%, it becomes 60% and centered. It’s very annoying because it only happens when I change the ‘Home’ page. Thanks!
Hi,
this for some reason sounds like a cache issue causing an JS Error on the front page. Please check your cache plugins in this case.
If the issue remains, please contact us in our support forum.
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Hello, I bought the template earlier, so far everything is ok, but it is not possible to host the google fonts locally. this is what we need here in europe. can you help
Hi,
we have a topic in our German support forum where this was discussed and explained.
http://helpdesk.unitedthemes.com/index.php/Thread/27317-DSGVO-Google-Webfonts/Best UT
I’ve 5 licenses for Brooklyn – one of our accounts got updated, and the logo / menu is now missing from every page – sticky nav appears, but no settings have changed – https://calebmcgreevy.co.uk/ – can you point me in the right direction?
Hi,
please check Theme Options > Header > Header and Navigation > Colors and check the option “Always show header and navigation”.
Hope this helps.
Best UT
Thankyou for getting back to me – we had the burger menu though, not the normal one on the left – also, all the font formatting was lost, which I can’t understand
Hi,
but you were able to solve the issue for now?
Kind Regards UT
No – problem still there, and I don’t see a resolution. The theme itself seems to have changed it’s default option although nothing was changed – we needed the layout and font like – demo26
Hi,
please open a thread about this issue in our support forum. You can post issues even without an active support status. Once registered please use this link to post your inquiry:
https://helpdesk.unitedthemes.com/index.php/ThreadAdd/37/Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
how can i remove “Let’s talk about your project” from the header
Hi,
this can be found in Theme Options – Header – Top Header.
Best UT
Can I install this theme on multiple sites?
Hi,
as long as you own enough licenses. 1 License = 1 Domain / Project.
Kind Regards UT
can the crypto part be replaced with forex data?
Hi,
yes if you use a plugin which can cover this.
Kind Regards UT
Does this theme use Elementor to edit it?
Hi,
Brooklyn Prebuilt Websites are made with WPBakery, Elementor can be used but not for editing existing content.
Best UT
Got ya, thanks.
hello, on slide up portfolio items, the main feature image is huge – is there a way to hide it when it slides up so i can just see then slide up content and gallery? any code or setting that i cant see that will do this?
Hi,
there is an optio in the metapanel below the editor to hide the media in SlideUp
Best UT
Hi, how can I use sidebar in blog posts?
Or is there any way of creating a block that can be used as global when building pages, using shortcode…etc?
Thanks
Hi,
in Appearance – Widgets is a Blog Sidebar available – fill it with Widgets. Then edit the page which is your Blog and assign the Location om the right side.
Best UT
I understand but that’s for Blog (posts archive), Is there any way of configuring a global sidebar for posts?
Thanks
Hi,
in Theme Options > Blog > Single Post > Activate Sidebar for Single Posts?
Best UT
sure, thanks. Cheers.
Hello! A friend of mine purchased this theme a long time ago and has lost his credentials to access Envato, we’ve tried every which way to access the account but we are unable to. This is preventing us from accessing the help forum and resolving an issue we keep hitting. I have updated the gallery for the front page full-screen slider, but it’s now appearing as a blank screen. Can you direct me to some form of documentation for the theme or advise on us on a way to prove the purchase? Such as full name, email address etc?
Hi,
as with every other piece of Software the license code itself is a proof of ownership here. For us searching a license based on Name / Address is not possible. You have to ask envato support in this case, maybe they can restore the account access.
Kind Regards UT
Hey UT, Completely understandable and I figured as much but thought it was worth asking. I’ll reach out to Envato to see if they can help recover the account. Thank you!
Hi,
the second buttons URL seems to be empty – are you sure its correctly attached?
Feel free to open a thread in our forum once you are registered. You can post your inquiries here https://helpdesk.unitedthemes.com/index.php/ThreadAdd/37/ for free if your support has expired.
Kind regards UT
I am not 100% what is the most recent version. I downloaded today due to an email notification, but the changelog has the last update as 13 JUN 22. The Themeforest shows it was updated in DEC 22. Cheers! I have Version 4.9.7.5
Hi,
yes you are on the latest version in this case. If the theme is registered you will be notified about new updates.
Best UT
