5230 comments found.
hi, after years i’m still in love of this theme ! I try to build a new page and I’m not able to do 2 things :
- I want to split screen in 2 rows, text on right, image on left for example. image should use 100% of the screen height on computer (cropping side if necessary). but for now it just resize how can i make it happened please ?
- I want that mouse scroll / keyboard top bottom arrows jump to the next/previous section. is there a way to do it ?
thank you
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ok thanks, i posted on forum (no answer for now) thank you
Hi Demo #46 seems to be missing from the VC list? How do I get this? Thanks.
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Hello, i’ve just installed Brooklyn on my brand new wordpress installation, but when I try to join Wp-Admin I receive this error: “There Has Been a Critical Error on Your Website”. What’s happening? Thanks.
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Hi there!
I can’t log into the helpdesk with my Envato id or my password. Can you please assist. I have tried numerous times and even reset my PW. I have also sent a mail through.
Hi,
please try the Envato Login Button after clicking on Login/ Register – you will be auto logged in then.
Kind Regards UT
I have. Not sure what’s going on. It gives me a fatal error. ID: 9548696dbbb9e0479e91c4a54e392642bc46e3f0
Hi,
please send us a message via profile here: https://themeforest.net/user/unitedthemes – add your license and forum username.
Kind Regards UT
Hello, I migrated my website to a new hosting provider and now I’m getting an error with licensing that says that my purchase key is used on another server. How can I fix this? I no longer have access to WordPress dashboard with my previous hosting provider but I can access cpanel if that’s of any help. Thank you for your assistance in advance.
Hi,
I’m trying to get the hero video to work on a page. But so far it only loads on a post. I changed the post type from a portfolio item with video to a page and the video stopped loading.
So it seems a hero video will only load on a portfolio CPT. Seems weird, makes no sense. How can I solve this issue?
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Question, I have a lot of photos and videos that I want to filter. Do I need to add each photo/video one by one in the portfolio items or can I add them all in one item and display them? Like if I have all headshots can I just display all headshots? So far I cannot get them all to display, but I really don’t want to have to create an item for every single item I have. I want to use the short code to display a showcase on the home page. Any advice?
In case you want to use the portfolio showcase there is no way for a bulck upload. However, its thats not mandatory consider using a gallery module from the page builder.
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Ah I see, can I still filter content with that though? I have to be able to filter the content and upload videos and images as well. I don’t need the portfolio showcase, but I definitely need to be able to filter the content.
Hi,
a filter is not available for the gallery module 
Kind Regards UT
Does this theme have Google font feature? or need to use plug-in to get font support? my website is not English
Hi,
yes it has google and custom font support.
Kind Regards UT
the theme support rtl ?
Hi,
there is no out of the box RTL. But most modules have alignment Options.
Best UT
My apologies. I was going to ask a question and then I figured it out! Smiles …
Alright 
Good day, Does the theme require activation to be able to import demo contents ? or can demo contents be installed without activating the theme
Hi,
yes you have to activate the theme in order to be able to install the demo websites.
Kind Regards UT
Just purchased this. Installed website and chose my theme. Viewed the website it all just white with black text absolute garbage so far as it appears I have to literally edit the whole thing. Why when i choose the website is it not the same as the demo of the website why is the background white on EVERY website template i choose there are no images on any of them and they look absolutely shit
Hi,
please check back with your support thread in our forum. We dropped you an answer with further instructions.
Kind Regards UT
Hi,
It says it’s not available but is there any way to somehow have the portfolio item on a react slider open a new tab with a link on click? Would help a lot if this is possible.
Many thanks in advance.
Hi,
Follow up on the one, in case this is not possible. Is it then possible to make it not clickable?
Hi,
you can make it non clickable with CSS and pointer events but thats different for each portfolio type. Which one do you use?
Kind Regards UT
Hi,
I am using the Portfolio React Carousel right now on Demo #43
Any chance I could get help here?
Thank you in advance.
Use this code and exchange the ID with your showcase ID:
.ut-react-carousel-8776 .ut-react-carousel-item {
pointer-events: none !important;
}
Brooklyn is really beautiful, congratulations to the whole team for the work! Do you have plans to include models made with Elementor in the future?
Hi, currently not since we have a lot of rework to do in this case. Re Adding all Demo Website and Re Adding all shortcodes to Elementor.
Kind Regards UT
hi. Ich hoffe euch geht es allen gut. Wollte nur kurz fragen ob zwischenzeitlich eine Möglichkeit eingebunden wurde, dass man ein Modal/Popup Fenster beim ersten Besuch der Seite anzeigen kann. Die Plugins die ich jetzt auf die schnelle getestet habe, kommen alle leider nicht mit eurem Pagebuilder klar.
Daher die Frage ob ihr das schon in den Bordwerkzeugen von Brooklyn habt oder ob ihr ein Plugin kennt, dass sauber mit eurem Theme arbeitet.
Danke für einen kurzen Tipp Tom
Hi Tom,
uns gehts gut und Dir? Ein solches feature steht leider nicht zur Verfügung aber uns würde schon interessieren, wo dass Problem mit den getesteten Plugins war. Schreib uns gerne direkt im Forum per PM an und wir schauen uns das mal an.
Grüße
Danke der Nachfrage, alles soweit i.O.
Kann im Forum leider nicht schreiben, da der Support abgelaufen ist.
Hatte in dem Fall aber Popup Maker genutzt und da kann man eigentlich auch diverse Pagebuilder einbinden. Allerdings gibt er mir dann, sobald ich die Hintergrundfarbe ändere zusätzlich den VC Shortcode aus. Auch “meckert” das Plugin wegen Swift und den Cache.
Hi,
PMs sollten gehen. Versuch es mal über diesen Link: https://helpdesk.unitedthemes.com/index.php/ConversationAdd/?userID=2
Grüße
Hi. Hatte dir mal geschrieben.
Leider bisher keine Antwort über euer Forum bekommen. Ist die Nachricht angekommen?
Sie haben Post
Hello,
We have recently been assigned in managing a website created with your theme and I would like to have your support in regards to changing the favicon. Can I send you an email with the theme purchase code so you can assist me?
thank you
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Hello, I think you didn’t understand what I said. There is already registered the Purchase code, to your forum and now as the new support for this website, I can’t use the purchase code to ask you for help.
Hi,
please drop us a message via profile and we will check the support status for that code. In case its valid, we will drop you further information about your inquiry.
Kind Regards UT
Hello, what do you mean drop you a message via profile? Can you please explain where that is?
There is a drop meesage box on this page: https://themeforest.net/user/unitedthemes this is where you can drop us a message.
hello, where can i change icons of social share bar?
and where can i change color and text of buttons in all site http://joxi.ru/l2Z3xL0IzgPapA
Theme Support
We consider support as important as our theme development. If you need help, get all of your questions answered quickly with exclusive access to our dedicated support forum. It’s free (you need an active support subscription) and easy to use. If you have any pre-sales questions, please post them here in here and we will answer them promptly.
…………………………………………………………………
Register for the United Themes Community
Support Forum
Renew Premium Support
Register here
Find your Purchase Key
…………………………………………………………………
We’ll see you on the inside,
Thank you very much
UNITED THEMES™ Team
Hi,
Pre-sale question: i wonder if you have modules/pages for - Q&A - GDPR compliant forms with checkbox to agree to terms - Service pages - About each author / person - History about the company with time frame
Best regards Christian
Hi,
if you are looking for consent management we recommend covering this with a third party plugin.
Kind Regards UT
Hi, no, just a checkbox with a link to the forms that is mandatory in the forms? As all forms in EU (and I think also US) have to have. Also- do you have modules /templates for:
1) Q&A 2) Service pages (toady in the template there is no page for read more as I can find) 3) About each author / person – 4) History about the company with time frame
Hi,
you can place such checkboxes with the form plugin, this is not related to the theme in this case.
You can find an FAQ on our main page https://unitedthemes.com/ for the other elements we also have module in our theme such as a timeline https://themeforest.unitedthemes.com/wpversions/brooklyn/demo47/ – person modules can be linked to single pages https://themeforest.unitedthemes.com/wpversions/brooklyn/classic/about/
Kind Regards UT
Great, thanks!
Hello!
I just installed Demo #23
Where can I change the color and size of the menu ?
Thanks !
Hi,
you have full control in Theme Options > Header > Header and Navigation > Colors (if you use a custom skin you can define all colors) and the typography is managed under Typography > Header. Note that you can overwrite the global header colors with custom colors per page as well. In this case check Brooklyn Metapanel below the backend editor. It has a tab for the header config.
Kind Regards UT
It says there was an update on February 24th, 2023. Is this an update in which we can download a new version or is the update updated somehow in the background via Wordpress?
Hi,
this was only a package update for slider resolution. If a theme update becomes available you are directly notified in your Dashboard.
