23187 comments found.
Can you reset my purchase code. Thanks
Hello, @jhonamweb,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
Hi there, I just change my domain name from sathwarainfotech.com/sarvatrstore to sarvatrstore.com I want to use my theme in this domain sarvatrstore.com. Please help me to use my theme in to this domain.
Hello, @sathwara72,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
Hi! How i can display portfolio item/category images in 2 columns on mobile? Site is https://jirigeller-com.hel10.wp-cloud.dev/artwork/
Hello, @Jettools,
Please copy and paste the below given CSS code to the particular page CSS section by editing it, and then check back to your site after clearing the browser cache.
@media (max-width: 575px){
.portfolio-row .portfolio-col-4 {
width: 50% !important;
}
}
Regards, P-THEMES.
Hi there, I just change my domain name from miduldesigner.com to midulkhan.com I want to use my theme in this daomin midulkhan.com. Please help me to use my theme in to this domain Midul Khan .
Hello, @midulofficials,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
image Hover Scroll Effects From Top to Bottom Single Product. help me!!
Hello, @alohasmartphonedn,
Sorry to say, that it’s hard to understand your issue because I don’t understand what you mean by “image Hover Scroll Effects From Top to Bottom Single Product. help me”
Could you please contact us via our support system by creating a ticket and elaborate on your issue if possible with the small video clip to understand it better. So that our customer support team member will check and further assist you accordingly.
Regards, P-THEMES.
Hello, @alohasmartphonedn,
Unfortunately its not possible with our theme options, so you can write it as a feature request on our forum here: https://www.portotheme.com/forums/topic/feature-request/ so that our development team will read it and note it down for the future upcoming updates of the theme.
Regards, P-THEMES.
Is there a demo to import somewhere? Which of these 2? It is a simple page with images and links to other pages and a large filter panel on the left.
https://www.portotheme.com/wordpress/porto_landing/demos_overview.html https://www.portotheme.com/wordpress/porto_landing/Hello, @pqinstitute,
Unfortunately, this is not possible as those are Theme landing pages and you can not import those.
You can check our elements here which you can use on your site: https://www.portotheme.com/wordpress/porto/shortcodes/
Regards, P-THEMES.
It is a pity. It’s a great idea for a landing page when you have many pages and a great big filter on the left. Great simple idea.
https://www.portotheme.com/wordpress/porto_landing/demos_overview.htmlHello, @pqinstitute,
You can create such filters for categories and products like we have on Shop Demo 36 here: https://www.portotheme.com/wordpress/porto/shop36/ https://postimg.cc/PCgZgH1R
OR
You can try with Porto Sort Filter as described in this screenshot: https://postimg.cc/w1pR22zC
Regards, P-THEMES.
Please I need help reseting my purchase codes, So I can use the theme on my new website because I don’t have access to the old website. so I need help to reseting it so I can use the theme on my new website. please help. Thanks.
Hello, @blux89,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
I ran the Setup Wizard multiple times. I also went to Appearance > Theme Options and tried to Reset All, but the color and lack of space keep showing up.
How can I restore the Header to its default settings?
Hello, @chullmir,
I have just checked your site now and it is working perfectly fine for me, please refer to this screenshot: https://postimg.cc/75HWGX3P it must be the cache issue at your end nothing else, please try to clear the complete cache or your site and finally check back after clearing the browser cache.
Regards, P-THEMES.
Hi. Is there.a way to set default link color and link hover value for all the website in the setting?
Hello, @optimizgroup,
You can set the default color for the typography from Porto >> Theme Options >> Skin >> Typography,
And you can set the Menu, Footer, Header colors under Porto >> Theme Options (Header >> Header Styling/ Footer >> Footer Styling/ Menu >> Menu Styling) and
Further you can change by editing the elements under elements setting as per your requirements.
Regards, P-THEMES.
Hi Porto. I don’t speak about header or footer, I speak about basic link ‘a’ values in normal content.
Hello, @optimizgroup,
If you used the page builder elements to set the content on your pages then you have to check the elements setting, Otherwise, please contact us via our support system with your site WP Admin Login details and with the screenshots, so that our experts will check it for you on your site and help you out.
Regards, P-THEMES.
Hi, I might as well put it here as well if anyone should search for this problem. I can’t update Porto Functionality. I get:
Update failed: Your access is temporarily blocked because of connection limit to API server. Please contact us from Porto support to unblock it.
I have no solution and I created a ticket.
Hello, @alexanders504,
We have replied to your support ticket #17196, please check back to your support ticket reply now and reply to it accordingly.
Regards, P-THEMES.
Hello. How can i contact with support? I can’t create an account on support page and I have already send an email at newsmartwave@gmail.com with no respond. Can you please help me?
Hello, @haniotimaria,
Could you please share your theme purchase code PDF file and the email to my email aizazawan55@yahoo.com so that I will check/verify and create the new support account for you.
Regards, P-THEMES.
Hello, @mohmmadjebreel,
The issue you are facing is because of the SSL certificate on your site, please refer to this screenshot: https://postimg.cc/hfPDYxPH please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 05/04/2022. According to Envato support policy, renewing support is required for further support.
Thanks for your understanding.
Regards, P-THEMES.
Everytime i try to sign up for support an verify my email it takes me to entter password and then says forbidden….i need to know how to make all the images look the same size on the home page thumbnails see herte: https://www.husellers.com
Hello, @cooriya,
Please share your theme purchase code PDF file and the email with me via my email aizazawan55@yahoo.com so that I will check/verify and create the new support account for you.
Also the product images have been handeled by the WooCommerce, so you have to check under Appearance >> Customize >> WooCommerce >> Product Images as per your requirements, Please refer to the official documentation of the WooCommerce here: https://woocommerce.com/document/fixing-blurry-product-images/
Regards, P-THEMES.
Sent
Hello, @cooriya,
I have successfully created the new support account for you and the credentials have been emailed to you as well, please check back to your email reply.
Regards, P-THEMES.
I want to show also the menu in the header as you see in other pages
Hello, @concept2012,
In that particular demo we have created the header using the Header builder under Template builder, so you have to go to Porto >> Template Builder >> Header and edit the particular header from there, Add/Set the Main Menu element under it as per your requirements.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 25/08/2022. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi
I am using demo shop4-soft with child theme, but Banner Type, Banner Block, Content Top they all block is not showing on my product category, Where I can enable all these option? also I want same sections on Brand attributes. I would like to change banner based on Brand.
https://prnt.sc/UIvX-rUGIGGSHello, @arslanqamar,
1- In order to solve your issue simply navigate to the Dashboard >> Porto >> Setup Wizard >> Full Site editing >> and make sure that the option is turned off check this image: https://postimg.cc/V5N3dBr1 once you disable the option navigate to the categories section and you will be able to see “Banner Block, Content Top, Content Bottom options” just like this: https://postimg.cc/VSVHt2b8
2- For the attributes, these options don’t include in the theme. These options only available for the pages, products, and categories. Changes requires extra customization.
Regards, P-THEMES.
Hi, Been using the theme for a long time without a single issue. Recently the menu bar has turned transparent. We can’t see any links or boxes in it but when you goto customize.php the menu is there and its fine. Every plugin has been disabled and still no luck as to the issue. Any idea what it may be?
Hello, @cstevensonuk,
The issue you are facing is because of the SSL certificate on your site, please refer to this screenshot: https://postimg.cc/zLNGM0Mm please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 25/12/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Many thanks 
You’re Most Welcome!!
17102 hello, I’m going to install on a different domain, can you remove the old domain?
hello, I’m going to install on a different domain, can you remove the old domain?
Hello, @olcaybicak,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
Showing that error but I have used me license key one time on one site.
My license key number is: 174e24a8-5374-****
Update failed: This code was already used in another site. One standard license is valid for only 1 website. Running multiple websites with a single license is a license violation according to Envato license terms. If this is a valid case, please reset your purchase codes through here or contact us with your site url.
Hello, @starkeaqua,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
Thank you so much
You’re Most Welcome!!
how do you remove the logo from the sticky menu, when scrolling?
Hello, @BGATHERTON,
You can turn ON/OFF the Logo for the Sticky Menu from Porto >> Theme Options >> Header >> Sticky Header as per your requirements: https://postimg.cc/5XPnKjBg
Regards, P-THEMES.
Hello Team, Pre-Purchase Question:
Can we your theme on multiple sites? If once activated on website and then deactivate its license. and then can we use it on new website with the same license?
Looking forward to your response. Thanks
Hello, @aligndservices,
First of all, thanks for showing your interest in Porto WordPress
Unfortunately this is not possible, one single license is for the one live URL only, this is Envato policy and with all the themes on ThemeForest, you may wish to confirm from them as well.
Further, please read our theme documentation on license here: https://www.portotheme.com/wordpress/porto/documentation/how-to-register-porto/
Regards, P-THEMES.
