23140 comments found.
Hello, I installed Soisy payments gateway (https://wordpress.org/plugins/soisy-pagamento-rateale/) but it doesn’t show as an option at checkout. Other payments type appears correctly (direct bank transfer and cash on delivery). Any clue?
Hello, @ernexto,
Please try to change the Checkout Type under Porto >> Theme Options >> WooCommerce >> Cart & Checkout Pages, If that will not solve your issue then that might be the conflict with the plugin, and for that extra Customization required which is not covered in the theme support policy.
You can write it as a feature request on our forum here: https://www.portotheme.com/forums/topic/feature-request/
Regards, P-THEMES.
Hello,
https://prnt.sc/_RHbdXBP-uaR Product Categories https://prnt.sc/18_kadVyjn8S menuWhen I want to show product categories in the menu, I cannot reach the product menu section.i tried this situation in different demos
I could not reach the product category area in any of them, this section is available in other themes, why is it not available for me
thanks
Hello, @olcaybicak,
Please go to Appearance >> Menu and click on the Screen Option showing at the right top corner of the screen and then check to the options you want to show beside Menu and it will appear so just check yes Product categories from there and you will find it beside menu.
Regards, P-THEMES.
Hello
what could this be, that the homepage just not showing anything – just from one day to the other day.
https://punchit.shop/Regards,
Simon
Hello, @Simonvetterli,
Could you please share the screenshot of the issue for my better understanding? How’s your home page look like? you may use this site to upload the screenshot and share the URL with me here: https://postimages.org/
Regards, P-THEMES.
Hi, I have a question before buying Porto WP theme (maybe using it with Cleaning demo). My hosting provider has default PHP version 7.1.33 and highest PHP version 7.4.12, database MySQL version 5.7.25. Will your theme, demos and plugins (like page builders WPbakery and Elementor) work with this hosting settings?
Thank you!
Hello, @francesco2424,
First of all, thanks for showing your interest in our theme 
Yes, our theme is fully compatible with PHP version 7.4 and My SQL version 5.7, and the plugins too that comes with the theme package, so it will work sharply on your server…
Regards, P-THEMES.
Hi Team, I have already bought the theme and i would like to buy it once again as i like the theme much. Below is my presale question.
1. The client wants to build an event with ticket selling website (Various price plans). Is there an option for that?? 2. Also in the checkout we would like to customize checkout page as to remove certain fields like address, country, etc. Is there is an option to edit the fields in checkout page ?
Please let me know..
Hello, @manishchander,
1. Yes you can simply create the store and set the products as tickets.
2. By default there is no such possible option for it, as it is coming from the WooCommerce, so you can customize it easily, please refer to the below-listed articles:
https://www.wpbeginner.com/wp-tutorials/how-to-customize-woocommerce-checkout-page/#:~:text=First%2C%20go%20to%20WooCommerce%20%C2%BB%20Settings,page%20shows%20up%2C%20select%20it.
https://woocommerce.com/document/checkout-field-editor/
Regards, P-THEMES.
Hello, I have not used it for a long time and now I want to use it again, but I get the error “This code was already used in another site. One standard license is valid for only 1 website. Running multiple websites with a single license is a license violation according to Envato license terms. If this is a valid case, please reset your purchase codes through here or contact us with your site url.” Please help us how to reactivate or use it. Thanks
Hello, @havitechcompany,
I have reset your purchase code, now you can use the same purchase code for the activation of your theme.
Regards, P-THEMES.
Hello, @gounaneaghiles,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hell there, I’m your Fan for a long time with several licences. Until now I have never had the need to change the icons of the bottom bar in mobile mode, but now I need it, how can I delete or replace these icons/links. https://postimg.cc/YjC1HV4R Thank you
Hello, jocker017,
Thanks for your contact, Actually it picks the default page URL, and you have to change the page from WP backend to change the link and you can change the icon from Porto >> Theme Options >> Menu >> Mobile Bottom Sticky Bar as per your requirements: https://postimg.cc/MntzpNrw
Regards, P-THEMES.
Thank you for fast reply. Issue resolved!
You’re Most Welcome!!
Hi Porto, I found something strange here: I have a despixelled image: I putted in main image 530×530. But clicking inspect in my page url I found that this image is rendered size: 632×632. But the original is 530×530. I don’t know what image dimensions frame are the recomended by Porto in the main product Image. 632×632 ? I went to apparence – woocommerce and placed 530.
https://www.candleart.es/fotodes.JPGHello, @Joaquim_,
Please try to regenerate the image thumbnails after changing the size and check back again after clearing the browser cache, Please go to WooCommerce >> Status >> Tools and click on “Regenerate shop thumbnails” and check back to your site after clearing the browser cache.
Regards, P-THEMES.
Hello Porto, When you say after changing the size. Can you please tell me where I should change?
I should change here to 530×530 ? (For the main product image) https://www.candleart.es/Fototool.JPG And to regenerate thumnails I understand is here: https://www.candleart.es/thumnails.JPGregards, Joaquín Candle Art
Hello, @Joaquim_,
If you are talking about the Single Product Main Image then you should have to change the size from Appearance >> Customize >> WooCommerce >> Product Images as shown in this screenshot: https://postimg.cc/GH2j3ZdP
And yes you can regenerate the thumbnails using the plugin as well as shown in your provided screenshot.
Regards, P-THEMES.
Hi there. I am having trouble resetting my password. I never receive an email from you to reset the password
Hello, @darkslayert,
Could you please share your theme purchase code PDF file and your email with me via my email aizazawan55@yahoo.com so that I will check/verify and create the new support account for you.
Regards, P-THEMES.
Hello. If I want to use a corporate site template for the main domain, and then make a separate site for the store with a store template on a third-level domain, is one license enough for me?
Hello, @omklim,
Unfortunately No, One single license is for one single URL only, this is Envato policy and with all the themes on ThemeForest, you may wish to confirm from them as well, please read our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/how-to-register-porto/
Regards, P-THEMES.
Hi. After the last update, the fonts in the orders have increased significantly and the location of the delivery address on the page has changed. How to reset everything?
Hello, @lenpaka,
Could you please contact us via our support system with your site WP Admin Login details so that our experts will check the issue on your site and help you out.
Regards, P-THEMES.
Hi, is it possible to remove the date from the search results? I saw that yoast seo no longer has this option and in their guide they refer to managing the theme. Thank you.
Hello, @Thompson1977,
Unfortunately we do not have such option in our theme, so you can check in the Yoast SEO doc if your are using it here: https://yoast.com/help/date-appears-search-results/
Regards, P-THEMES.
Can you reset my purchase code. Thanks
Hello, @jhonamweb,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
Hi there, I just change my domain name from sathwarainfotech.com/sarvatrstore to sarvatrstore.com I want to use my theme in this domain sarvatrstore.com. Please help me to use my theme in to this domain.
Hello, @sathwara72,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
Hi! How i can display portfolio item/category images in 2 columns on mobile? Site is https://jirigeller-com.hel10.wp-cloud.dev/artwork/
Hello, @Jettools,
Please copy and paste the below given CSS code to the particular page CSS section by editing it, and then check back to your site after clearing the browser cache.
@media (max-width: 575px){
.portfolio-row .portfolio-col-4 {
width: 50% !important;
}
}
Regards, P-THEMES.
Hi there, I just change my domain name from miduldesigner.com to midulkhan.com I want to use my theme in this daomin midulkhan.com. Please help me to use my theme in to this domain Midul Khan .
Hello, @midulofficials,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
image Hover Scroll Effects From Top to Bottom Single Product. help me!!
Hello, @alohasmartphonedn,
Sorry to say, that it’s hard to understand your issue because I don’t understand what you mean by “image Hover Scroll Effects From Top to Bottom Single Product. help me”
Could you please contact us via our support system by creating a ticket and elaborate on your issue if possible with the small video clip to understand it better. So that our customer support team member will check and further assist you accordingly.
Regards, P-THEMES.
Hello, @alohasmartphonedn,
Unfortunately its not possible with our theme options, so you can write it as a feature request on our forum here: https://www.portotheme.com/forums/topic/feature-request/ so that our development team will read it and note it down for the future upcoming updates of the theme.
Regards, P-THEMES.
Is there a demo to import somewhere? Which of these 2? It is a simple page with images and links to other pages and a large filter panel on the left.
https://www.portotheme.com/wordpress/porto_landing/demos_overview.html https://www.portotheme.com/wordpress/porto_landing/Hello, @pqinstitute,
Unfortunately, this is not possible as those are Theme landing pages and you can not import those.
You can check our elements here which you can use on your site: https://www.portotheme.com/wordpress/porto/shortcodes/
Regards, P-THEMES.
It is a pity. It’s a great idea for a landing page when you have many pages and a great big filter on the left. Great simple idea.
https://www.portotheme.com/wordpress/porto_landing/demos_overview.htmlHello, @pqinstitute,
You can create such filters for categories and products like we have on Shop Demo 36 here: https://www.portotheme.com/wordpress/porto/shop36/ https://postimg.cc/PCgZgH1R
OR
You can try with Porto Sort Filter as described in this screenshot: https://postimg.cc/w1pR22zC
Regards, P-THEMES.
Please I need help reseting my purchase codes, So I can use the theme on my new website because I don’t have access to the old website. so I need help to reseting it so I can use the theme on my new website. please help. Thanks.
Hello, @blux89,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
