366 comments found.
hello why this theme load speed is too much slow nothing is loading properly especially header, in bottom reviews are also not loading
https://nextgenerationalzales.com/For your issue, please contact our support team at https://wpopal.ticksy.com or email:help@wpopal.com and attach your site info also, they will check and support you.
is this compatible with 6.8.1 version WP?
Yes, the theme is compatible with WordPress version 6.8.1.
Hi, I have submitted a ticket. Please address it. Ticket #3805749
Please check your support ticket. We have replied ticket.
I’m having a lot of problems trying to customize the shop page. There is a sidebar on the right and I can’t delete it. I have all the site full width and I want full width for shop page also.
For your issue, please contact our support team at https://wpopal.ticksy.com or via email:help@wpopal.com and attach your site info also, they will check and support you.
pre-purchased questions,
i want to purchase it, but i want to know what payment options available in this theme
thanks
Hi.. Our theme is compatible with WooCommerce, you can choose from a wide variety of payment gateways such as: PayPal (Standard, Express, Pro), Stripe, Cash on Delivery…
I have responded with two other issues. Please check and fix them
Hi there, We solved the issues. Pls recheck the site. Thanks.
Hi, I’ve submitted a ticket. Please address it.
We solved the issues. Pls recheck the site.
I’m getting a lot of UI Issues in home page 21 & inner pages. I’ve posted a ticket already: #3735679
Please help me resolve it asap
Please recheck your ticket and provide more information. The support team will check for you.
Thanks for the prompt response. But the issue is only partially fixed. Sent the ticket again with the remaining Shop Page Issue
Hi.. We solved the issues. Pls recheck the site. Thanks.
Hello, I need some help with the slider and some sections in the homepage. How do I contact you? Thank you
Hello, I have submitted a ticket (Ticket #3728840). Please address it. My website is live.
Please check the ticket and attach your site info also, they will check and support you.
Please address the issue on the ticket.
Please recheck the ticket.
Please check my response
Ok. We will check and solve the issues.
Hi, I enabled the Slider Revolution banner to show by uploading the video on Vimeo and adding the Vimeo ID instead of using the HTML5 Video uploaded to WordPress Media. Now, the video plays in MS Edge and Mozilla browsers.
You did not address the other issue on the footer. Please help fix that.
We solved the issues. Pls recheck the site.
m customer added item to the cart.. it does nothing. cart icon disappeared. VAT is not automatically added… It was working fine… please help ticket no. #3693406. no one responded
hello anyone here please
Hi. Please check your ticket again. We have answered your issue in the ticket.
hi. ok.. sorry responded there now.. thanks
Hi. We solved the issues. Pls recheck.
Hi,no not solved! try it in mobile device. after adding a product there is no way to checkout.. the basket is gone and not redirecting to basket. and the basket menu in teh right in desktop mode is gone as well…
this is horrible. how did you test the system. when infact wocommerce STATUS REPORT says the templace is outdated (MINI-cart.PHP)
Still not fixed.
Stil got no support
Thanks for your help
Thank you for choosing our template.
Please contact our support team via email:help@wpopal.com and attach your site info also, they will check and support you. Or recheck the link download: http://source.wpopal.com/strollik5/dummy_data/strollik5-core.zip
Hi, have been using Strollik for many years, about 2 years ago it broke and I get “your web site has experienced a critical error”, had to add a strollik5 plugin as a work around to get things up and running but with that, Elementator doens’t load and I need to de-active Strollik5 before using Elementator. Wondering if there is a separate Strollik5 theme I should purchase or is Strollik still compatible with the latest Wordpress and I just need to fix something? thanks
Dear mate,
Please use the latest version of the theme which is Strollik5. In Strollik’s download library, the latest version is Strollik5. You can install it.
Thanks.
how to update the child theme. it wont let me
Pls open the style.css file in your child theme folder and update the version number.
We want to update the site of our customer. Is the theme compatible with Wordpress 6.4.1 ?
Hi.. Yes. Our template is compatible with WordPress 6.4.1 Please backup your site and then update it. Thanks.
purchased it an hour ago and installed to my wordpress 6.2.2 with php version 8.1 demo importer says error 500. I need support please
Hi there, Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com/submit and attach your site info also, they will check and support you. Thanks,
already did
Ok. Support will check your ticket and solve the problem for you.
Hi, is the latest version compatible with WP 6.1.1? Thanks!
Dear valued users,
Yes, our template is compatible with WordPress 6.1.1. Our support team is ready to assist you with any questions or issues you may encounter. Don’t hesitate to reach out to us for help or feedback.
Thank you for choosing our theme and we hope you enjoy this latest update.
Best regards,
Why the footer does not stick to bottom for single product page and product list page?
Dear mate,
Please check the footer configuration. 1. Log in to your WordPress dashboard. 2. Click on “Appearance” in the left-hand sidebar. 3. Click on “Customize”. The Customizer will open, and you can make changes to your site’s appearance from here. Access the Footer and disable Fixed Footer https://prnt.sc/_HPY8z5Vy3xSThanks.
If demo import is not working, follow these precautions; Php version: 7.4 Php.ini file: max_execution_time: 180 It’s working!
Dear umitunver,
I would like to express my sincere gratitude for taking the time to inform us about the issue you encountered with our product/service. Your feedback is invaluable to us as it allows us to improve our offerings and provide better experiences for our customers.
We apologize for any inconvenience that you may have experienced and we are grateful for your patience while we worked to resolve the issue. Your notification helped us identify and address the problem quickly and efficiently, and we are happy to inform you that it has been resolved.
Thank you once again for bringing this matter to our attention. We truly appreciate your loyalty and trust in our company and look forward to serving you again in the future.
Best regards,
my site error because plugin Strollik Core Where I can download new version of plugin?
Dear mate, You can delete the plugin and then install again it. Log in to your WordPress website and go to the dashboard. Opal Theme => Install Plugins : https://prnt.sc/L93obQaRNXcm Then install the plugin. Or please contact our support team at https://wpopal.ticksy.com/submit and attach your site info also, they will check and support you. Thanks,
Tks you
Hi Arwarinseo,
Glad your problem has been solved. If you still have any problems, please let me know. I will be here to assist you.
Best Regards,
I have purchased yesterday and working on localhost and tryng to install DEMO contents and getting error : Error: Internal Server Error (500) Please resolve my issue….
Hi there, Thanks for choosing our theme. For your issue, please contact our support team at https://wpopal.ticksy.com/submit and attach your site info also, they will check and support you. Thanks,
php version for this??
i am getting errors as i am using Apache: Apache/2.4.48 PHP: 5.6.37 MySQL: 10.2.38-MariaDB
wordpress 6.1
Hi.. In order to ensure the best possible performance and security for your website, we highly recommend that you upgrade your PHP version to 7.4 as well. Then recheck the issues.
To upgrade your PHP version, you can contact your website developer or follow the instructions provided by your hosting provider. We also recommend that you test your website thoroughly after the upgrade to ensure that everything is running smoothly.
If you have any questions or concerns about this upgrade, please do not hesitate to contact our support team. We are always here to help. Thanks.
