6691 comments found.
Hi, I am trying to translate the error message “Please select some product options before adding this product to your cart.” I have found it in woocommerce.pot file and translated and uploaded the po and mo files, but it doesn’t seem to work. Any suggestions? Thanks
https://bemorefashion.gr/%CE%BA%CE%B1%CF%84%CE%AC%CF%83%CF%84%CE%B7%CE%BC%CE%B1/%CF%80%CE%B1%CE%BD%CF%89%CF%86%CF%8C%CF%81%CE%B9%CE%B1-%CF%80%CE%B1%CE%BB%CF%84%CF%8C-%CE%BC%CF%80%CE%BF%CF%85%CF%86%CE%AC%CE%BD-%CE%B6%CE%B1%CE%BA%CE%AD%CF%84%CE%B5%CF%82/%CE%B3%CE%B9%CE%BB%CE%AD%CE%BA%CE%BF-%CE%BA%CE%B1%CF%81%CF%8C/Hello, Vivipapaliaga,
Thank you for using XStore and for contacting us.
We would like to request that you please check if the translation for this WooCommerce text works when the default theme, Storefront, is activated.
Also, we kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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8theme team
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1. How i can edit content of this tabs ? https://prnt.sc/TRexko13lz61 2. I created popup size chart with tabs content in WPBakery https://prnt.sc/lFQT2veA3clx but it’s don’t show correct https://prnt.sc/j1j8meMxBT0A Thanks.
Hello, Sanynguyen,
Thank you for contacting us and for using XStore.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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Why does this appear like this, I don’t get the grids that I need
Hello, Jucapuna,
Thank you for getting in touch with us.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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I want to buy more I need to know how many subdomains can I install?
Hello, Symarcos,
Thank you for your interest in our theme.
According to the ThemeForest license policy, you can use 1 license for 1 project only (dev site, production site or/and localhost but the same project), read more – https://themeforest.net/licenses/terms/regular If you want to use our theme for a few different projects you need to buy a few licenses.
We hope this information is helpful.
If you have any additional questions or concerns, please do not hesitate to reach out to us.
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How i can remove the SKU in minicart ?
Hello, Sanynguyen,
Thank you for contacting us and for using XStore.
To remove the SKU, you can add the following code in Theme Options > Theme Custom CSS:
.woocommerce-mini-cart .product_meta {
display: none;
}
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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Hello it looks like your new update has a glitch https://prnt.sc/P63wModR2Eq5 its been like this since i updated
Hello, Kingsleymensah,
Thank you for reaching out to us.
We have not encountered this issue on our test sites, and have not gotten reports about problem with Theme Options after the latest update from other customers.
If you could please contact us via the form on this page – https://themeforest.net/user/8theme (it is free) – and provide the URL of your site, the version from which the update was done, and the PHP version you are using, that would be greatly appreciated.
In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://xstore.helpscoutdocs.com/article/36-included-plugins . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem.
Let us know the result of this test.
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8theme team
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Hello, We are still in development phase. freshly installed the theme in our instances but i cannot activate the license. We use the project only for one site. Can you please reactive my license key so i can register that?
Hello, Kazisabit,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Please contact us via form on this page – https://themeforest.net/user/8theme and provide your purchase code.
Thank you for your cooperation and we look forward to hearing from you soon.
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8theme team
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AMP Not working when use amp website convert useless site
Hello, Abdulg7,
We invite you to read our documentation about the AMP plugin at https://xstore.helpscoutdocs.com/article/111-general-info-amp.
If you have any further questions or issues, please contact our support team via our forum at https://www.8theme.com/forums/xstore-wordpress-support-forum/.
Please provide a detailed description of the problem you are facing, as well as any relevant screenshots. We look forward to assisting you via the forum.
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Dear Abdulg7,
If you continue to experience issues, we suggest that you contact our support forum at https://www.8theme.com/forums/xstore-wordpress-support-forum/. Please provide a detailed description of the problem you are facing, along with access to your website. Providing login credentials and passwords to your website is a security risk, and we take your privacy and security seriously.
We have also noticed that you have rated us 1 star. This does not reflect reality, and we strive to provide the best support possible. Such actions compromise our company and negatively affect other customers.
Best regards,
The 8Theme’s Team
Use external object cache functionality not working theme
Hello, Abdulg7,
Thank you for contacting us and for using XStore.
How are you activating this cache (plugin, server settings, CDN, etc.)?
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for your cooperation and we look forward to hearing from you soon.
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Hello
I just wanted to check with you that a bug that we noticed on engineer theme with wp bakery is fixable. After adding some products in the cart I clicked on checkout and then the cart link (either the one on the steps section or the one in the header). What happens is that all items in the cart removed and cart is empty. If I add another item in the cart then all previous are coming back.
Hello, Vadims
Thank you for using our theme.
1/ In order to troubleshoot the issue you are experiencing, we suggest that you first try disabling all third-party plugins (including cache plugins) that are not bundled with XStore. You can refer to the following link for a list of included plugins: https://xstore.helpscoutdocs.com/article/36-included-plugins . Additionally, please clear the cache of your browser and check again. It is possible that one of the additional plugins is causing the problem. Let us know the result of this test.
2/ Contact us via form on this page – https://themeforest.net/user/8theme Provide URL of your site and a video of the problem.
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
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Hey Rose
I was referring to your demo at https://xstore.8theme.com/demos/engineer ! That is where I noticed the bug. Please note that the same happens to many other demos and I’m browsing from a incognito browser window.
Dear, Vadims,
We are aware of this matter and it pertains to the settings on our server. We kindly request that you test the same on Elementor demos, such as https://xstore.8theme.com/elementor/demos/engineer/cart/
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8theme team
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Since I do not wish to use Elementor, I installed the theme with WP Bakery and I can confirm that the bug that I described above is not there.
Dear, Vadims,
Thank you for your response, we will look into this more closely.
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8theme team
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hi,
how can i do this: https://afium.nl/hoogglans-sneeuw-wit-snow-white-40x80-vloertegel-2.html
thanks. best wishes.
https://ibb.co/VLcmtsf
Hello, Alicanyildizcom,
Thank you for your interest in our theme.
To add the desired functionality, you will need to use additional plugins. We recommend that you reach out to the WooCommerce support team for advice on which plugins to use.
We hope this information is helpful.
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8theme team
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The links to share the URL of my website go to the demo page of the parent theme https://xstore.8theme.com/elementor/demos/niche-market03/ I have been looking for a way to solve this and I can’t find the way, I need you to help me Help with this, this makes me lose a lot of traffic.
Hello, Oscardc,
Thank you for using our theme.
If you have any questions or need assistance, please contact us via the form on this page: https://themeforest.net/user/8theme . This service is free, so you can use it even if your support period has expired.
Please provide the URL of your site and any relevant information regarding the issue you are experiencing. We will take a closer look and do our best to help you.
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8theme team
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Hi,
Sorry, haven’t noticed this before but the header search facility doesn’t search keywords in products. For example, we have a brand call Allegion and have 100 products listed under the name Allegion but if we type i the name ALegion into the search facility nothing is found. I know we have run out of support so if this is normal behaviour then that’s fine, we’ll disable your seaarch facility and download a plugin to do a site search instead.
Thanks.
Hello, Spagrand,
Thank you for contacting us.
Our theme searches by title, description, SKU, posts, and pages, but does not search by tags, brands, or categories. Please check the available settings in the Theme Options > Header Builder > Search section.
You can try to use an additional plugin to replace our search functionality, just note that we cannot guarantee compatibility with all existing third-party plugins.
We hope this information is helpful.
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8theme team
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Hello, Can products be displayed under different categories based on their respective brands? For example, on the clothing brand page, only categories such as tops, pants, and skirts are displayed, while on the beauty brand page, only categories such as lipstick, foundation, and eyeshadow are displayed. How to set it? Thanks.
Hello, Welead,
Thank you for choosing XStore as your WooCommerce WordPress theme.
To enable the “Advanced Mode For The Product Categories Widget”, please go to Theme Options > WooCommerce > Shop elements > Categories.
Please note that our theme or WooCommerce plugin does not have a filter by category widget; there is only a Product categories list widget.
If you need a filter by categories, you will need to look for a third-party filter plugin that has such a filter widget. You can submit your request at https://www.8theme.com/taskboard/, and our development team will analyze how many people need this and if it is possible to do this.
To receive fast and professional support in the future, we recommend using our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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This link cannot find the page :https://www.8theme.com/taskboard
Dear, Welead,
In order to view that page, you must log in to your 8theme account https://www.8theme.com/login/ and have the purchase code registered.
The taskboard can also be accessed from this page: https://www.8theme.com/forums/xstore-wordpress-support-forum/ https://prnt.sc/0aTdd3Y130rb
We wish you the best of luck.
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8theme team
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Hello, the theme I currently use on only one website, but after I install the theme it shows the below contents: You have activated your purchase code more than 30 times. Now it’s unable for me to install this theme. Could you please help to sove this problem ? Thanks in advance !
Hello, Melune2020,
Thank you for reaching out to us and for using XStore. We have already responded to your inquiry via email, so please check your inbox for further assistance.
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8theme team
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Ok So I’m paying for support but I’m not getting it!! When creating online courses HOW do I edit the Instructor information???? In detail.
Hello, VineMedia77,
We apologize for the delay in responding.
Please check your topic on our support forum now, as it has been answered.
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8theme team
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Hello,
I am continuously getting the below error while installing the XStore core plugin.
Downloading the install package…
Unpacking the package…
The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Plugin not activated. A higher version of XStore Core is needed for this theme. Please update the plugin.
Also getting the below error while uploading the core plugin manually form the zip file downloaded from themeforest:
Fatal error: Declaration of Kirki_Extended::add_field($config_id, $args) must be compatible with Kirki\Compatibility\Kirki::add_field($config_id, $args = []) in /var/www/html/wordpress/public_html/wp-content/plugins/et-core-plugin/app/models/customizer/addons/etheme-lazy/kirki-extended.php on line 36
Hello, Rahulsanghi,
Thank you for getting in touch with us.
Please download the plugin archive from this page – https://www.8theme.com/downloads/ – and update it manually via the Dashboard.
Or try to deactivate and activate the XStore theme using your purchase code (XStore > Welcome page) and then IMPORTANT: go to Dashboard > Updates > click Check again link – https://prnt.sc/bndw7AwSVyAO , then try to do update as usual.
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8theme team
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Hello, Rahulsanghi,
It appears that there may be a compatibility issue with a third-party plugin. Please submit a topic on our support forum for further assistance – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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Why is the demo not showing when I hit preview website. It only shows https://ikingconsulting.com/
Hello, VineMedia77,
Thank you for getting in touch with us.
We have reviewed the link you provided and can confirm that the demo content has been successfully imported. If you have any further questions, please do not hesitate to contact us via our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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Looking to purchase asap. Can I sell Courses AND Books using the Corporate theme/demo??
Hello, VineMedia77,
Thank you for expressing your interest in our theme. 
You can customize the content of any demo version to suit your needs. If you need help, please contact our support team through the forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
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Hello
I am writing to report a serious problem with XStore publicly exposing a Google Maps API key to the world.
I got the following email from Google compliance… noreply+google-cloud-compliance@google.com :-
“ Subject: Publicly Accessible Google API Key for API Project (id: api-project-XXXXXXXXXXXX) (my project number where the Xs are)
Dear Customer,
We have detected a publicly accessible Google API key associated with the following Google Cloud Platform project:
Project API Project (id: api-project-616612516165) with API key Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx (My API key where x’s are)
The key was found at the following URL: https://MYDOMAIN.com/contact-us/
We believe that you or your organization may have inadvertently published the affected API key in public sources or on public websites (for example, credentials mistakenly uploaded to a service such as GitHub.)
Please note that as the project/account owner, you are responsible for securing your keys. Therefore, we recommend that you take the following steps to remedy this situation:
1. If this key is intended to be public (or if a publicly accessible key isn’t preventable): o Log in to the Google Cloud Console and review the API and billing activity on your account, ensuring the usage is in line with what you expected. o Add API key restrictions to your API key, if applicable. 2. If this key was NOT meant to be public: o Regenerate the compromised API key: Search for Credentials in the cloud console platform, Edit the leaked key, and use the Regenerate Key button to rotate the key. For more details, review the instructions on handling compromised GCP credentials. o Take immediate steps to ensure that your API key(s) are not embedded in public source code systems, stored in download directories, or unintentionally shared in other ways. o Add API key restrictions to your API key, if applicable. The security of your Google Cloud Platform account(s) is important to us. “
When I look at the page source I see the following line exposing the API key:-
<script type=’text/javascript’ src=’https://maps.googleapis.com/maps/api/js?key= Xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx&language=en_GB&ver=5.0.4’ id=’etheme-google-map-api-js’></script>
I know my XStore support has expired, but I am here to report a potential serious problem, which Google thinks exists by your theme exposing the API key in this way publicly. Surely the API should pass to Google Maps in some hidden way?
Regards Robert
Looks like my other domains using XStore are also affected. Also, the key was already restricted in the Google API Console.
Hello, RobertUK,
That is common practice. You can restrict their API to only work on their whitelisted domains.
https://developers.google.com/maps/documentation/javascript/get-api-key#restrict_keyIf the display of the key in the page code is critical for you, we can customize it to hide it, but this will only work if you are not using the GMAPS for WPBakery Page Builder plugin.
Kind Regards,
8theme team
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As I already mentioned, the API is already restricted, so I was aware of how to do that. Over time, I have switched all but one of my sites from WPBakery to Elementor, already. The code spippet I included from the page source shows it bears an id=’etheme-google-map-api-js’, not gmaps. If there is code I can add myself to apply to all the Elementor sites and the one WPBakery site with Gmaps, then please let me know. If it is common practice, then why is Google sending me a warning that the API key is publicly accessible in this way? It suggests to me that it should be hidden from public view.
The following page from Google suggests alternative ways of passing the API key through REST or other ways. As mentioned, I already restricted the key, but I am still concerned it is being passed in a way that is least secure:-
https://cloud.google.com/docs/authentication/api-keysDear RobertUK,
Regarding the use of the Google Maps API key, we are not sure why Google would have sent you a message as they explain the correct usage of the key on their website here: https://developers.google.com/maps/documentation/javascript/get-api-key#add_key. Additionally, Google provides this method on its website: https://developers.google.com/maps/documentation/javascript/examples/map-simple#maps_map_simple-typescript, as shown in the screenshot you provided (https://prnt.sc/duDoeF4Zhs0P).
Please note that the methods outlined here: https://cloud.google.com/docs/authentication/api-keys, are intended for use as a login/registration API on a website and are not suitable for maps.
If you wish to hide the Google Maps API key, several files need to be rewritten. However, this only applies to websites built on Elementor as the mapping functionality for sites built on WPBakery is provided not by us but by the GMAPS for WPBakery Page Builder plugin, and we cannot make changes to its code.
Thank you for your understanding.
Best regards,
The 8Theme Team
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