Discussion on Oshine - Multipurpose Creative WordPress Theme

Discussion on Oshine - Multipurpose Creative WordPress Theme

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Hi, I’m planning to create a product showcase and would like to have variable images when you click on icons. Just like you would have with woocommerce but without it.

How would it be possible with Oshine?

Hi Sorry this kind of functionality is not exist in oshine, You can create portfolio showcase as you can see in oshine demo, But variable images after click on icon is not possible.

Thanks. Any other options u might suggest?

Am I able to use a “right floating sidebar” on the blog page?

Hi michaelherr,

No that will not work on blog pages. It will only work on portfolio pages only.

Regards, Sumit

Ok, thanks! Can a sidebar be added to other pages? Like if I had a product page using WooCommerce, could I add a subcategory list to a sidebar on the product pages?

I need help from the support… But I get any answer from my ticket and can not login to the supportpage (I get any email). (Email with the authentication link has been sent to…. I don’t have get any mail.).

Hi martin_sav,

We have already sent email on your registered email (elgen4) via gmail please check once.

Regards, Sumit

Hi I can not found any mail.

Hi martin_sav,

I just sent an email again please check. I request you to please check in spam also.

Regards, Sumit

Hi.

How do I add sticky navigation for mobile and tablet? I have no issues with sticky navigation for laptop or desktop but once the site switches to the hamburger menu, the menu is no longer sticky. I looked through the documentation and couldn’t find anything.

Thanks in advance.

Hi Gilelegado,

We have received your ticket request and we will reply to you there.

Regards, Sumit

Hello, i would like to know if its possible to make the v45 slider with video embedded in autoplay like the background video in v20. Thank you

I want to do the portfolio-fullscreen-v45 but with video in autoplay, if this can be done I’ll buy the theme, thanks

Hi Ramon You don’t need to enter purchase code for submit ticket in our support platform. If you can share sample what you are looking for then we can tell you if this is done with our theme or not.

I don’t know how to submit a ticket without the purchase code. I just wondering if I can do something like this with your template www.rumbofilms.com i want the video in autoplay full width slider. Thanks

Hi, evetime I try to use code module in tatsu it doesn’t work. I tried to use WooCommerce shortcodes but it just doesn’t display anything. Is there a fix to that? the code just appears as a text and that’s it. Please help

Hi aram182,

Please submit a support ticket, along with the website login details, so that we can assist you in debugging this issue. You can do so at the following link:

https://help.expresstech.io/help/1720028511?envato_item_id=9545812

Thanks, Sumit

old purchase, but wordpress.com paid support identified an error on the theme, maybe it’s beneficial to fix it for everyone ;)

[08-Feb-2023 18:49:36 UTC] PHP Fatal error: Uncaught TypeError: array_key_exists(): Argument #2 ($array) must be of type array, string given in /srv/htdocs/wp-content/themes/oshin/functions/common-helpers.php:966 Stack trace: #0 /srv/htdocs/wp-content/themes/oshin/functions/helpers.php(1080): be_get_font_family(Array) #1 /srv/htdocs/wp-content/themes/oshin/css/dynamic/typehub-related-typo.php(50): oshin_get_font_family(‘google:Crimson …’) #2 /srv/htdocs/wp-content/themes/oshin/functions.php(264): require(’/srv/htdocs/wp-...’) #3 /wordpress/core/6.1.1/wp-includes/class-wp-hook.php(308): oshine_typehub_css(’’) #4 /wordpress/core/6.1.1/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters(NULL, Array) #5 /wordpress/core/6.1.1/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #6 /wordpress/core/6.1.1/wp-includes/general-template.php(3043): do_action(‘wp_head’) #7 /srv/htdocs/wp-content/themes/oshin/header.php(24): wp_head() #8 /wordpress/core/6.1.1/wp-includes/template.php(783): require_once(’/srv/htdocs/wp-...’) #9 /wordpress/core/6.1.1/wp-includes/template.php(718): load_template(’/srv/htdocs/wp-...’, true, Array) #10 /wordpress/core/6.1.1/wp-includes/general-template.php(48): locate_template(Array, true, true, Array) #11 /srv/htdocs/wp-content/themes/oshin/page.php(7): get_header() #12 /wordpress/core/6.1.1/wp-includes/template-loader.php(106): include(’/srv/htdocs/wp-...’) #13 /wordpress/core/6.1.1/wp-blog-header.php(19): require_once(’/wordpress/core…’) #14 /wordpress/core/6.1.1/index.php(17): require(’/wordpress/core…’) #15 {main} thrown in /srv/htdocs/wp-content/themes/oshin/functions/common-helpers.php on line 966

Hi Tsuiwilliam,

Please submit a support ticket, along with the website login details, so that we can assist you in debugging this issue. You can do so at the following link:

https://help.expresstech.io/help/1720028511?envato_item_id=9545812

Thanks, Sumit

sent, thanks!

I just did the unthinkable, when the site is extremely slow… like everything have a 8-9 second delay… we switch back to the default theme, it looks terrible, but everything works within 2 seconds. all plugins working… really need the help

Hi team, I changed the height of the header so I need to change this: from data-sticky-height=”140”

How can I do it?

Thanks a lot!

Hi xiao-i,

We have received your ticket request and we will reply there please check.

Regards, Sumit

Hello and greetings. I am currently using v28 option. Can I know how to change the colour of the filter settings on the homepage as well as the colour of the listings (Client, Project Date, Category) in the internal portfolio pages? Can you please advise me?

Hi zhuozhi,

We have received your ticket request and we will reply there please check.

Regards, Sumit

The cart Bag Icon does not show in my site. I can only see the items number there are in the car but can’t see the cart Bag Icon. How can I solve this?

Hi Lolaso81,

Please submit a support ticket here along with website login details so that we can help you to debug this issue.

https://help.expresstech.io/help/1720028511?envato_item_id=9545812

Thanks, Sumit

Hey there,

Just wondering what your response time is for your cause its been three days since ive submitted a ticket but I have gotten no response. It doesn’t let me log in to see my tickets either and when I try to log in it tells me that it sent a verification but I still have reached no verification.

I was contacting you guys about my purchase code, when I originally created a site on bluehost it gave me two temporary sites to use, I installed Oshine on the site and put in the code just to experiment with it while we transferred over my other domains. When we transferred over the domains though it deleted the site and it isn’t able to be recovered. I was wondering if it would be possible to migrate over the code to the new site or if you could possibly deactivate it so I can transfer it to the new site.

Thank you.

Hi DonavanYTM,

We have received your ticket and replied there please check. Let me know if you still not received any response yet.

Regards, Sumit

I try looking at my tickets on the brandexponents support page but when I try to login to there to see my tickets it says “Email with the authentication link has been sent to” but I never receive an email

Hi DonavanYTM,

Sorry for inconvenience you face. I have replied you via email please check there.

Let me know if you did not received my email.

Regards, Sumit

Hello and greetings. I need to change the url of the portfolio whereby the portfolio url can have a different url name for instance: www.xxx.com/work (instead of portfolio). Is there any way that I can change this setting? Can you advise me? Thanks

Hi zhuozhi,

Please submit a support ticket here along with website login details so that we can help you to debug this issue.

https://help.expresstech.io/help/1720028511?envato_item_id=9545812

Thanks, Sumit

Hi Please help I Can’t get the custom footer to stick to the bottom of all pages and galleries http://www.aerialdvantage.com.au/2023

Hi aerialadvantage,

We have received your ticket request and we replied there please check.

Regards, Sumit

I’ve raised a support ticket, and have sent numerous emails; I have a valid support package, could you please get in contact with regards my issue. My website is currently down. Thankyou so much p.sentobe@icloud.com

Hi paulsent,

We have received your ticket and we have replied there please check.

Regards, Sumit

Hello, I’ve sent you guys 5 messages from your website over the last 2 months but no one replies.

My web shop periodically gets a message that “there has been a critical issue” and remains unacceablr for a rather long time. This issues comes without warning and leaves after a period of time. I don’t know what the cause is.

Also the alignment of the “quantity box” and add to cart button on the product page is off on Safari (not on chrome or Firefox) on osx.

Can you guys please have a look.

Thanks Michael

Hi There

Sorry for delay in response. Please share the email address with that you submitted support ticket so that i can check and provide quick solution.

Thanks for the reply. Look for mail@hotbites.nl

I just noticed the Tatsu Pro version and I have a question on how Brand Exponents is handling this feature. It appears that many of the features that used to be included in Oshine / Tatsu are now only available if you upgrade to Pro.

How does this work for existing customers? Are these modules just no longer available? Special titles, pricing module a whole bunch are gone!

How does it work if I upgrade? Will I lose the ability to edit these modules? Which version of Tatsu introduces PRO? Was this removed functionality noted in the release notes?

Thanks!

¯\(ツ)

Hi John For Tatsu Pro you need to purchase tatsu pro license from tatsubuilder.com. It include new tatsu demos, and new modules.

You answered none of my questions directly. You charged support for Tatsu as part of Oshine, then you removed functionality, and require an addition purchase.

You can’t just say “I need to purchase pro”

Pretend I buy car with a support warranty. After I own the car for 6 months, you remove the front seats from the car and say “Now your have purchase those seats.” Are you following?

I would be fine if you charge for PRO for new functionality, but it is very disingenuous to charge for something that has already been paid for.

How come adding external links doesn’t have an option to set it as nofollow ??? Default WordPress has it, why did you guys not allowing it to be chosen ?

Sorry we don’t have this option in our theme but you can do this from robot.txt, If you are manually adding link to text then you can use anchor tag like this this

I edited “Primary Text on Footer” and for whatever reason the Titles on the Footer widget area have dissapeared

Hi imburne,

We have received your ticket request and we will replied you there.

Regards, Sumit

Hi the featured images are now showing slightly cropped, not their origianl size. can someone advise on this please? The width is fine but their height is being cropped.

Hi weswebphoto,

Please submit a support ticket here along with website login details so that we can help you to debug this issue.

https://help.expresstech.io/help/1720028511?envato_item_id=9545812

Thanks, Sumit

Hello, I tried to upload the OSHINE theme I bought into Wordpress although it says that my purchase code is invalid. Even though I am sure I am putting the correct code. Could you please help me with that?

Hi JaCieKrece,

Please submit a support ticket here along with website login details so that we can help you to debug this issue.

https://help.expresstech.io/help/1720028511?envato_item_id=9545812

Thanks, Sumit

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